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題名：電信新產品服務知覺品質、服務等候、企業形象與知覺價值對消費者行為意向之影響
書刊名：電子商務學報
作者：王明坤／黃國平 引用關係
作者(外文)：Wang, Ming-kuen／Hwang, Kevin P.
出版日期：2007
卷期：9:4
頁次：頁887-924
主題關鍵詞：電信新產品服務知覺品質；服務等候；知覺價值；New product services perceived quality；Waiting experience；Perceived value
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:123
  • 點閱點閱:146
期刊論文
1.Hightower, R.、Brady, M. K.、Baker, T. L.(2002)。Investigation the Role of the Physical Environment in Hedonic Service Consumption: An Exploratory Study of Sporting Events。Journal of Business Research，55(2)，697-707。  new window
2.Leclerc, F.、Schmitt, B.、Dubé, L.(1995)。Waiting time and decision making: is time like money?。Journal of Consumer Research，22(1)，110-119。  new window
3.任維廉、董士偉、呂堂榮(20050900)。服務場景與等候經驗對國道客運乘客行為意向與選擇行為之影響。運輸計劃，34(3)，413-442。new window  延伸查詢new window
4.Ganesh, Jaishankar、Arnold, Mark J.、Reynolds, Kristy E.(2000)。Under Standing the Customer Base of Service Providers: An Examination of the Differences Between Switchers and Stayers。Journal of Marketing，64(3)，65-87。  new window
5.Neal, W. D.(1999)。Satisfaction is Nice, But Value Drive Loyalty。Marketing Research，11(1)，20-23。  new window
6.Kristensen, Kai、Martensen, Anne、Gronholdt, Lars(2000)。Customer satisfaction measurement at post denmark: Results of application of the European customer satisfaction index methodology。Total Quality Management，11(7)，1007-1015。  new window
7.Robert, C.、Probst, T.、Martocchio, J.、Drasgow, F.、Lawler, J.(2000)。Empowerment and Continuous Improvement in the United States, Mexico, Poland, and India: Predicting Fit on the Basis of the Dimensions of Power Distance and in Dividualism。Journal of Applied Psychology，85(5)，643-658。  new window
8.Marsh, H. W.、Balla, J. R.、McDonald, K. P.(1988)。Goodness-of-fit Indices in Confirmatory Analysis: The Effect of Sample Size。Psychological Bulletin，103(2)，391-410。  new window
9.Webster, F. E. Jr.(1994)。Defining the New Marketing Concept。Marketing Management，2(4)，22-31。  new window
10.Jacob, R.(1994)。Why Some Customers are More Equal than Others。Fortune，130(6)，215-223。  new window
11.Sirdeshmukh, Deepak、Singh, Jagdip、Sabol, Barry(2002)。Consumer Trust, Value, and Loyalty in Relational Exchanges。Journal of Marketing，66(1)，15-37。  new window
12.Katz, K. L.、Larson, B. M.、Larson, R. C.(1991)。Prescription for the Waiting-in-line blues: Entertain, Enlighten, Andengage。Sloan Management Review，32(2)，44-53。  new window
13.Taylor, S. A.(1994)。Waiting for service: The relationship between delays and evaluations of service。Journal of Marketing，58(2)，56-69。  new window
14.Dickson, R. P.、Sawyer, A. G.(1990)。Price Knowledge and Search of Supermarket Shoppers。Journal of Marketing，54(3)，42-53。  new window
15.Huber, F.、Herrmann, A.、Morgan, R. E.(2001)。Gaining Competitive Advantage through Customer Value Oriented Management。The Journal of Consumer Marketing，18(1)，41-53。  new window
16.Ferris, G. R.、Hochwarter, W. A.、Buckley, M. R.、Harrell-Cook, G.、Frink, D. D.(1999)。Human resource management: Some new directions。Journal of Management，25(3)，385-415。  new window
17.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
18.Johnston, Robert(1995)。The Determinants of Service Quality: Satisfiers and Dissatisfiers。International Journal of Service Industry Management，6(5)，53-71。  new window
19.Boulding, William、Kirmani, Amna(1993)。A Consumer-side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?。Journal of Consumer Research，20(1)，111-123。  new window
20.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review，68(5)，105-111。  new window
21.蔡啟通、黃國隆、高泉豐(20011200)。組織因素、組織成員整體創造性與組織創新之關係。管理學報，18(4)，527-566。new window  延伸查詢new window
22.Grewal, D.、Monroe, K. B.、Krishnan, R.(1998)。The effects of price-comparisons advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions。Journal of Marketing，62(2)，46-59。  new window
23.Andreassen, T. W.(1999)。What drives customer loyalty with complaint resolution。Journal of Service Research，1(4)，324-332。  new window
24.Bagozzi, R. P.、Yi, Y.(1988)。On the Use of Structural Equation Model in Experimental Designs。Journal of Marketing Research，26(1)，271-284。  new window
25.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing，62(4)，46-61。  new window
26.Bolton, Ruth N.(1998)。A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction。Marketing Science，17(1)，45-65。  new window
27.Teas, R. K.、Agarwal, S.(2000)。The effects of extrinsic product cues on consumers' perceptions of quality, sacrifice, and value。Journal of the Academy of Marketing Science，28(2)，278-290。  new window
28.Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research，47(3)，191-207。  new window
29.林義屏、黃俊英、董玉娟(20040100)。市場導向、組織學習、組織創新與組織績效間關係之研究：以科學園區資訊電子產業為例。管理評論，23(1)，101-134。new window  延伸查詢new window
30.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science，25(2)，139-153。  new window
31.Andreassen, Tor Wallin、Lindestad, Bodil(1998)。The Effect of Corporate Image in the Formation of Customer Loyalty。Journal of Service Research，1(1)，82-92。  new window
32.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing，66(2)，120-141。  new window
33.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
34.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
35.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
36.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research，17(4)，375-384。  new window
37.Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal，37(3)，580-607。  new window
38.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
39.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science，23(4)，236-245。  new window
40.Peltier, J. W.、Westfall, J. E.(2000)。Dissecting the HMO-benefits managers relationship: What to measure and why?。Marketing Health Services，20(2)，4-13。  new window
41.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing，18(4)，36-44。  new window
42.Williams, Larry J.、Hazer, John T.(1986)。Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods。Journal of Applied Psychology，71(2)，219-231。  new window
43.Garvin, David A.(1983)。Quality on the Line。Harvard Business Review，61(5)，64-75。  new window
44.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
45.周逸衡、黃毓瑩、陳華寧、楊俊明(20060600)。情緒類別及等待發生時點對等待時間知覺的影響。中山管理評論，14(2)，487-516+313。new window  延伸查詢new window
46.Amabile, Teresa M.、Hill, Karl G.、Hennessey, Beth A.、Tighe, Elizabeth M.(1994)。The work preference inventory: Assessing intrinsic and extrinsic motivational orientations。Journal of Personality and Social Psychology，66(5)，950-967。  new window
47.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
48.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
49.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
50.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review，73(6)，88-99。  new window
51.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
52.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effect of Price, Brand, and Store Information on Buyers' Product Evaluations。Journal of Marketing Research，28(3)，307-319。  new window
53.Mowen, J. C.、Licata, J. W.、McPhail, J.、Mowen, J.、Licate, J.(1993)。Waiting in the Emergency Room: How to Improve Patient Satisfaction。Journal of Health Care Marketing，13(2)，26-33。  new window
54.賴勇成、姚明華、賈仲雍、陳炫蒼、曾寶漢、梁原誠(2002)。行政通訊號碼可攜之研究。電信研究，32(5)，587-607。  延伸查詢new window
55.Sampson, P.(1970)。Can Consumers Create New Products。Journal of the Market Research Society，12(1)，40-52。  new window
56.Steenkamp, Jan-Benedict, E. M.(1990)。Conceptual Modle of the Quality Perception Process。Journal of Business Research，21(3)，309-333。  new window
57.Dube-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1995)。Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality。Advances in Consumer Research，16，59-63。  new window
58.Treacy, M.、Wiersima, F.(1995)。International Manufacturing Networks-to Develop Global Competitive Capabilities。Journal of Operations Management，16(1)，195-214。  new window
59.Thompson, D.、Yarnould, R.(1995)。Relating Ration Satisfaction to Waiting Time Perceptions: The Disconfirmation Paradigm。Journal of Academic Emergency Medicine，2(12)，1057-1062。  new window
60.Hornik, J.(1984)。Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumber Behavior。Journal of Consumer Research，11(4)，615-618。  new window
61.Kumar, P.、Kalwani, M.、Data, M.(1997)。The Impact of Waiting Timeguarantesson Consumers Waiting Experience。Marketing Science，16(4)，295-314。  new window
62.Hirchman, E.(1987)。Theoretical Persective of Time Use: Implications for Consumer Behavior Research。Research in Consumer Behavior，2(1)，55-82。  new window
63.Lehtinen, U.、Lehtinen, J. R.(1991)。Two Approach to Service Quality Dominions。The Service Industries Journal，11(3)，287-303。  new window
64.Hui, M. K.、Tse, D. K.(1996)。What to Tell Consumer in Waits of Different Lengths: An Integrative Model of Service Evaluation。Journal of Marketing，60(2)，81-90。  new window
會議論文
1.Monroe, Grewal, H.、Larry D. C.(1991)。The concept of reference prices: Theoretical justifications and research issues。Chicago。  new window
2.Anderson, E. W.、Sullivan, M. W.(1990)。Customer Satisfaction and Retention Across Firms。The TIMS College of Marketing Special Interest Conference on Service Marketing。Nashville, TN。343-351。  new window
3.蔡志宏(2004)。邁向後ADSL時代的我國寬頻發展策略。0。  延伸查詢new window
學位論文
1.呂堂榮(2002)。國道客運業服務品質、顧客滿意度與移轉障礙對消費者行為意向之影響(碩士論文)。國立交通大學。  延伸查詢new window
2.張淑青(2000)。價格知覺對顧客滿意影響之研究--以觀光旅遊為例(博士論文)。國立臺北大學，新北市。new window  延伸查詢new window
3.羅瑞嘉(2005)。互動電視的經營模式及競爭力分析－以中華電信MOD為例，0。  延伸查詢new window
圖書
1.Dillon, W. R.、Goldatein, M.(1994)。Multivariate Analysis: Methods and Applications。New York：John Wiley & Sons, Inc。  new window
2.吳俊彥(2003)。消費者行為。台北：高立圖書。  延伸查詢new window
3.Iacobucci, D.、Swartz, T. A.(2000)。Handbook of Services Marketing and Management。Thousand Oaks, CA：Sage Publication Inc。  new window
4.Booz, Allen and Hamilton(1982)。New Product Management for the 1980's。New York：Booz, Allen and Hamilton, Inc.。  new window
5.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
6.Kerlinger, F. N.(1986)。Foundations of Behavior Research。NY。  new window
7.Daft, Richard L.(2001)。Organization, Theory, and Design。South-Western College Publishing。  new window
8.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York：The Free Press。  new window
9.Robbins, Stephen P.(1996)。Organization Behavior: Concept, Controversies, and Applications。Prentice-Hall。  new window
10.Walters, C. Glenn(1974)。Consumer Behavior: Theory and Practice。Richard D. Irwin Inc.。  new window
11.Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York：The Free Press。  new window
12.Grönroos, Christian(1990)。Service management and marketing: managing the moments of truth service competition。Lexington Books。  new window
13.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。  new window
14.Day, George S.(1990)。Market driven strategy: processes for creating value。Free Press。  new window
15.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
16.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
17.Ackerman, R. R.、Coleman, E. L.、Macdorman, J.(1988)。Process Quality Management and Improvement Guridelines。Process Quality Management and Improvement Guridelines。Indianapolis, IN。  new window
18.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumber Behavior。Consumber Behavior。Fort Worth, TX。  new window
19.Hair, J. F., Jr.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate Analysis。Multivariate Analysis。New York, NY。  new window
20.McKain, Scott(2005)。What Customers Really Want: How to Bridge the Gap between What Your Organization Offers。What Customers Really Want: How to Bridge the Gap between What Your Organization Offers。0。  new window
 
 
 
 
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