領隊人員情緒勞務、工作倦怠與工作滿意度之間之關係：角色認同之調節效果_

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題名：	領隊人員情緒勞務、工作倦怠與工作滿意度之間之關係：角色認同之調節效果
書刊名：	戶外遊憩研究
作者：	王志宏／翁振益
作者(外文)：	Wang, Chih-hung／Wong, Jehn-yih
出版日期：	2010
卷期：	22:4
頁次：	頁23-53
主題關鍵詞：	領隊人員；情緒勞務；工作倦怠；工作滿意度；角色認同；Tour leader；Emotional labor；Job burnout；Job satisfaction；Role identity
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(21) 博士論文(2) 專書(0) 專書論文(0) 排除自我引用:20 共同引用:0 點閱:174

過往研究對於領隊人員工作角色之探討，業已獲致相當豐碩之成果，然而，領隊人員工作角色之情緒面向，迄今未能獲致應有之關注。本文旨在驗證領隊人員情緒勞務、工作倦怠與工作滿意度之間之關係。此外，本文導入角色認同做為調節變數，驗證角色認同對於情緒勞務與工作倦怠之關係，以及情緒勞務與工作滿意度之關係，是否具有顯著之調節效果。本文運用立意抽樣與結構式問卷進行資料收集，共計獲致有效問卷394份。本文運用結構方程模式進行假設之驗證，研究結果顯示，情緒勞務引發領隊人員之工作倦怠，並且降低領隊人員之工作滿意度。此外，情緒勞務亦藉工作倦怠降低領隊人員之工作滿意度。然而，角色認同可以緩和情緒勞務對於工作倦怠與工作滿意度之影響效果。本文亦提出若干管理意涵與未來研究方向之建議。

以文找文

Previous studies have accumulated plentiful outcomes on the work roles of tour leaders, however the consideration of emotional aspect of the work role of tour leaders is still wanting. The purpose of this study is to examine the relationships among emotional labor, job burnout and job satisfaction. Furthermore, role identity is also introduced in this study as a moderator to examine whether the moderating effects are significant for role identity on the relationship between emotional labor and job burnout and on the relationship between emotional labor and job satisfaction. Judgment sampling method and structural questionnaire were used in this study to collect data. A total of 394 usable questionnaires were achieved. Structural equation modeling was employed to examine our hypotheses. Results suggest that emotional labor induces job burnout and decreases job satisfaction for the tour leaders. Furthermore, emotional labor also reduces job satisfaction for the tour leaders through job burnout. However, role identity can buffer the effects of emotional labor on the job burnout and job satisfaction. Managerial implications and future research directions are also proposed in this study.

以文找文

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1.	以主動性人格特質理論探討照顧服員對組織認同之影響
2.	身心障礙福利機構照服員情緒勞務與工作倦怠關連性之研究：以社會支持為調節變數
3.	旅館第一線員工情緒勞務對工作倦怠及組織承諾之影響：工作要求-資源模式觀點
4.	大學專任諮商心理師的情緒勞務與工作倦怠之關係--以諮商自我效能為中介變項
5.	臺南地區高中職學務人員的角色認同對工作績效之影響：以組織承諾為中介
6.	想像力與不同幽默風格對幼兒音樂教師工作滿意度之影響
7.	探討遊樂園員工之情緒勞務、工作倦怠、工作滿意度之關係：以情緒智力為調節變項
8.	體驗教育戶外指導員生涯困境之因應
9.	情緒勞務策略組型及其與相關因素之關係：質、量觀點的個人中心分析
10.	影響大學生口碑行為的因素之研究
11.	影響國際觀光旅館組織氣候、員工情緒勞務與工作滿足感之間之關係暨結構模式性別恆等性檢定
12.	公務員情緒勞務、知覺組織支持對工作滿意度之影響：以新北市基層戶政人員為例
13.	以對偶關係探討認知差異對員工態度及行為的影響
14.	臺北市公立長照機構服務人員情緒勞務與離職傾向之研究：工作滿意度的中介效果
15.	百貨公司專櫃人員工作壓力、情緒勞務與工作倦怠之探討

1.	國小教師心理資本、情緒勞務、職家衝突與工作倦怠關係之研究
2.	劇場元素調節情緒勞務對工作倦怠影響之研究--以高雄基層公務人員為例
3.	從領隊觀點與顧客觀點解讀領隊情緒智力之影響
4.	高中教師情緒智力、情緒勞務、組織支持、心理資本與工作滿意度關係之研究
5.	高職教師壓力感受、角色壓力及工作倦怠關係之研究-自我效能與情緒勞務的調節效果
6.	面具之下：領隊人員情緒勞務之研究

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1.	國民中學兼任行政職務教師情緒勞務、教師自我效能與學校效能關係之研究
2.	領隊職前訓練與職前領隊自我評價之研究
3.	臺灣原住民的遷移及社會經濟地位之變遷與現況
4.	韓半島式的統一過程與市民社會之作用
5.	數字卦與《周易》形成的若干問題
6.	臺灣法學教育的問題與改革
7.	新埔鎮四海話音韻探析
8.	項羽史實與神話
9.	關於“ －也都很－"的關係分析法
10.	臺南府城廟宇歷史探源
11.	道教文獻中孝道文學研究
12.	瘋狂切片--論《陳春天》的傷痛經驗
13.	朝向生活世界的文學詮釋 : 六朝宗教敘述的身體實踐與空間書寫
14.	華語語法與語法教學
15.	語言、語言學與語言教學

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