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題名:探討遊樂園員工之情緒勞務、工作倦怠、工作滿意度之關係:以情緒智力為調節變項
書刊名:餐旅暨觀光
作者:張琳瑩顏怡音
作者(外文):Chong, Lin-yinYen, I-yin
出版日期:2021
卷期:18:1
頁次:頁69-89
主題關鍵詞:情緒勞務工作倦怠工作滿意度情緒智力遊樂園第一線員工Emotional laborJob burnoutJob satisfactionEmotional intelligenceAmusement park frontline employee
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:126
  • 點閱點閱:7
期刊論文
1.Kokkinos, C. M.(2007)。Job stressors, personality and burnout in primary school teachers。British Journal of Educational Psychology,77(1),229-243。  new window
2.Wagenheim, M.、Anderson, S.(2008)。Theme park employee satisfaction and customer orientation。Managing Leisure,13(3/4),242-257。  new window
3.林倩如、鄧之卿(20121200)。空服員情緒智力對情緒耗竭關係之研究:以休閒調適策略與知覺上司支持為調節變項。輔仁民生學誌,18(2),63-85。new window  延伸查詢new window
4.王志宏、翁振益(20100200)。領隊人員情緒勞務、工作倦怠與工作滿意度之間之關係:角色認同之調節效果。戶外遊憩研究,22(4),23-53。new window  延伸查詢new window
5.Lee, JungHoon Jay、Ok, C.(2012)。Reducing burnout and enhancing job satisfaction: critical role of hotel employees' emotional intelligence and emotional labor。International Journal of Hospitality Management,31(4),1101-1112。  new window
6.Grönroos, C.(2004)。The relationship marketing process: communication, interaction, dialogue, value。Journal of Business & Industrial Marketing,19(2),99-113。  new window
7.王志宏、駱香妃、鄧秀玉、林姿宛(20120900)。餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究。餐旅暨觀光,9(3),151-170。new window  延伸查詢new window
8.Pizam, A.(2004)。Are hospitality employees equipped to hide their feelings ?。International Journal of Hospitality Management,23(4),315-316。  new window
9.Ciarrochi, J. V.、Chan, A. Y.、Caputi, P.(2000)。A critical evaluation of the emotional intelligence construct。Personality and Individual Differences,28(3),539-561。  new window
10.Hsieh, C.-W.、Hsieh, J.-Y.、Huang, I. Y.-F.(2016)。Self-Efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan。Public Performance & Management Review,40(1),71-96。  new window
11.朱正一(20130600)。探討醫學中心護理人員情緒勞務對工作滿意度與工作倦怠之影響。臺灣公共衛生雜誌,32(3),266-278。new window  延伸查詢new window
12.林永森、黃文雄、張少熙、林玲玉(20150300)。表層及深層演出對工作倦怠與離職意圖之影響:兼論幽默感之調節效果。戶外遊憩研究,28(1),73-103。new window  延伸查詢new window
13.Gursoy, D.、Boylu, Y.、Avci, U.(2011)。Identifying the complex relationships among emotional labor and its correlates。International Journal of Hospitality Management,30(4),783-794。  new window
14.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology,5(1),95-110。  new window
15.Khamisa, N.、Oldenburg, B.、Peltzer, K.、Ilic, D.(2015)。Work related stress, burnout, job satisfaction and general health of nurses。International Journal of Environmental Research and Public Health,12(1),652-666。  new window
16.Wong, Chi-Sum、Law, Kenneth S.(2002)。The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study。The Leadership Quarterly,13(3),243-274。  new window
17.郭芳琪(20070800)。運動休閒行為對主題遊樂園員工工作壓力影響之研究。臺灣體育運動管理學報,5,150-177。new window  延伸查詢new window
18.Lee, Y. H.、Chelladurai, P.(2018)。Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership。European Sport Management Quarterly,18(4),393-412。  new window
19.Choi, Hyung-Min、Mohammad, Abuelkassem A. A.、Kim, Woo Gon(2019)。Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout。International Journal of Hospitality Management,82,199-208。  new window
20.林子雯(20090400)。情緒教育於師資培育課程之重要。研習資訊,26(2),81-85。  延伸查詢new window
21.陳信憲、許銘珊(20110600)。大專校院教師情緒勞務與工作倦怠之相關研究。高雄師大學報. 教育與社會科學類,30,1-15。new window  延伸查詢new window
22.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論,8(3),427-447。new window  延伸查詢new window
23.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
24.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist,44(3),513-524。  new window
25.林耀南、楊婉如(20081200)。多向度幽默感對自尊、工作倦怠與工作滿足之影響--以第一線服務人員為例。商管科技季刊,9(4),417-442。new window  延伸查詢new window
26.Zapf, Dieter(2002)。Emotion work and psychological well-being: A review of the literature and some conceptual considerations。Human Resource Management Review,12(2),237-268。  new window
27.Cheng, J.-C.、O-Yang, Yi(2018)。Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support。International Journal of Hospitality Management,72,78-85。  new window
28.洪雅苓(20110600)。代理代課教師工作滿意度與組織公民行為之研究。資訊科學應用期刊,7(1),39-48。  延伸查詢new window
29.Kwon, E.、Jang, H.、Lee, C.-K.(2019)。Upscale hotel employees' surface acting: The roles of perceived individualized consideration and emotional intelligence。Journal of Hospitality and Tourism Management,41,19-27。  new window
30.Lee, H. J.(2018)。Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees。Public Performance & Management Review,41(4),723-744。  new window
31.Lizano, E. L.、Mor Barak, M.(2015)。Job burnout and affective wellbeing: A longitudinal study of burnout and job satisfaction among public child welfare workers。Children and Youth Services Review,55,18-28。  new window
32.Lopes, P.(2016)。Emotional intelligence in organizations: Bridging research and practice。Emotion Review,8,316-321。  new window
33.Ramachandran, Y.、Jordan, P. J.、Troth, A. C.、Lawrence, S. A.(2011)。Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments。International Journal of Work Organisation and Emotion,4(2),136-157。  new window
34.Wen, J.、Huang, S. S.、Hou, P.(2019)。Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model。International Journal of Hospitality Management,81,120-130。  new window
35.Lee, Raymond T.、Ashforth, Blake E.(1996)。A Meta-Analytic Examination of the Correlates of the Three Dimensions of Job Burnout。Journal of Applied Psychology,81(2),123-133。  new window
36.Cheung, Francis、Tang, Catherine So-kum、Tang, Shuwen(2011)。Psychological capital as a moderator between emotional labor, burnout, and job satisfaction among school teachers in China。International Journal of Stress Management,18(4),348-371。  new window
37.Fornell, Claes R.、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
會議論文
1.林怡香、楊敏里(2011)。情緒勞務與自我效能對組織承諾之影響--以員工工作滿意度為中介變數。管理創新與行銷專案研討會。國立高雄應用科技大學企業管理系。  延伸查詢new window
學位論文
1.王國浩(2009)。臺北市國民中學兼任行政職務教師角色壓力與工作滿意之研究(碩士論文)。國立臺北教育大學。  延伸查詢new window
2.林鴻賢(2009)。臺中市區公所第一線服務員工情緒勞務對工作滿意度之影響--以情緒智力為調節變項(碩士論文)。臺中技術學院。  延伸查詢new window
3.林上隱(2008)。高中職教育人員情緒勞務與工作倦怠關係之研究--以情緒智力為調節變項(碩士論文)。中原大學。  延伸查詢new window
圖書
1.Maslach, Christina、Jackson, Susan E.(1986)。Maslach Burnout Inventory manual。Consulting Psychologists Press。  new window
2.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
圖書論文
1.Bagozzi, R. P.、Baumgartner, H.(1994)。The evaluation of structural equation models and hypothesis testing。Principles of Marketing Research。Cambridge, MA:Blackwell Publishers。  new window
 
 
 
 
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