餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究_

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題名：	餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究
書刊名：	餐旅暨觀光
作者：	王志宏／駱香妃／鄧秀玉／林姿宛
作者(外文)：	Wang, Chih-hung／Luoh, Hsiang-fei／Teng, Hsiu-yu／Lin, Tzu-wan
出版日期：	2012
卷期：	9:3
頁次：	頁151-170
主題關鍵詞：	餐旅產業；第一線員工；情緒勞務；工作倦怠；工作滿意度；Hospitality industry；Frontline employee；Emotional labor；Job burnout；Job satisfaction
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(7) 博士論文(2) 專書(0) 專書論文(0) 排除自我引用:7 共同引用:21 點閱:47

本文旨在驗證餐旅產業第一線員工之情緒勞務、工作倦怠與工作滿意度之間之關係，以及工作倦怠於情緒勞務與工作滿意度之間關係之中介效果。本文運用便利抽樣與結構式問卷進行資料收集，共計獲致有效問卷291份。結構方程模式驗證之結果顯示，情緒勞務引發餐旅產業第一線員工之工作倦怠與降低餐旅產業第一線員工之工作滿意度，工作倦怠對於餐旅產業第一線員工之工作滿意度亦具負向之影響效果。此外，情緒勞務亦藉工作倦怠降低餐旅產業第一線員工之工作滿意度。

以文找文

The purpose of this study is to examine the relationships among emotional labor, job burnout and job satisfaction, and the mediating effect of burnout on the relationship between emotional labor and job satisfaction. Convenience sampling method and structural questionnaire were used in this study to collect data. A total of 291 usable questionnaires were achieved. Results tested by structural equation modeling suggest that emotional labor induces job burnout and decreases job satisfaction of the frontline employees of hospitality industry. Job burnout also has a negative effect on the job satisfaction of the frontline employees of hospitality industry. Furthermore, emotional labor also reduces job satisfaction of the frontline employees of hospitality industry through job burnout.

以文找文

Other
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期刊論文
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研究報告
1.	交通部觀光局(2012)。中華民國100年國人旅遊狀況調查報告。臺北市：交通部觀光局。延伸查詢

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1.	Hobfoll, S. E.、Freedy, J.(1993)。Conservation of resources: A general stress theory applied to burnout。Professional burnout: Recent developments in theory and practice。Washington, DC：Taylor & Francis。

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