| 期刊論文| 1. | Herrera, F.(2002)。Demystifying employee motivation。Employment Relations Today，28(4)，37-52。   | | 2. | 林隆儀、鍾明耀(2009)。内部行銷行為、成就動機、組織承諾與離職傾向的關係--以國軍志願役軍士官為例。文大商管學報，14(1)，75-100。 延伸查詢 | | 3. | Awwad, M. S.、Agti, D. A. M.(2011)。The Impact of Internal Marketing on Commercial Banks' Market Orientation。International Journal of Bank Marketing，29(4)，308-332。 | | 4. | Continia, D.、Richiardi, M. G.(2012)。Reconsidering the Effect of Welfare Stigma on Unemployment。Journal of Economic Behavior & Organization，84，229-244。 | | 5. | Eva, C. K.、Neal, M. A.(2001)。Communicating Trustworthy and Building Trust in Inter-organizational Virtual Organizations。Journal of Management，27，235-254。 | | 6. | Hom, P. W.、Kinicki, A. J.(2001)。Toward a Greater Understanding of How Dissatisfaction Drives Employee Turnover。Academy of Management Journal，44，975-987。 | | 7. | Javadin, S. R. S.、Rayej, H.、Yazdani, H.、Estiri, M.、Aghamiri, S. A.。How Organizational Citizenship Behavior Mediates between Internal Marketing and Service Quality: The Case of Iranian GAS Company。International Journal of Quality & Reliability Management，29(5)，512-530。 | | 8. | Kanibir, H.、Nart, S.(2012)。The Effects of Internal Relationship Marketing on Superior Customer Relations as Competitive Performance: Evidence from Healthcare Industry。Procedia - Social and Behavioral Sciences，58，1378-1385。 | | 9. | Leonidas, A. Z.、Vassilis, M.(2007)。Fostering Corporate Entrepreneurship through Internal Marketing: Implications for Change in the Public Sector。European Journal of Innovation Management，10(4)，413-433。 | | 10. | Papasolomou, I.、Vrontis, D.(2006)。Using Internal Marketing to Ignite Corporate Brand: The Case of the UK Retail Bank Industry。Journal of Brand Management，14(1)，177-195。 | | 11. | Abdul-Rahman, M.、Kamarulzaman, Y.(2012)。The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry。Procedia: Social and Behavioral Sciences，62(24)，1023-1027。 | | 12. | Tsui, A. S.、Wu, J. B.(2005)。The New Employment Relationship versus the Mutual Investment Approach: Implications for Human Resource Management。Human Resource Management，44(2)，15-121。 | | 13. | Fynes, B.、Voss, C.、De Búrca, S.(2005)。The Impact of Supply Chain Relationship Dynamics on Manufacturing Performance。International Journal of Operations and Production Management，25(1)，6-19。 | | 14. | Aimed, P. K.、Rafiq, M.、Saad, N. M.(2003)。Internal Marketing and the Mediating Role of Organizational Competencies。European Journal of Marketing，37(9)，1221-1242。 | | 15. | Vakola, M.、Nikolaou, I.(2005)。Attitudes towards organizational change: What is the role of employees' stress and commitment?。Employee Relations，27(2)，160-174。 | | 16. | 劉莉玲(20090000)。金融機構組織變革員工認知、工作滿意與離職傾向之關係研究。會計與財金研究，2(1)，57-81。 延伸查詢 | | 17. | 李文瑞、陳世傑、張瑞晃、廖豐斌(20110100)。企業內部行銷機制對組織成員之組織承諾的影響--工作滿足中介效果之檢定。北商學報，19，1-20。 延伸查詢 | | 18. | Homeburg, C.、Stock, R. M.(2005)。Exploring the Conditions under which Salesperson Work Satisfaction Can Lead to Customer Satisfaction。Psychology & Marketing，22(5)，392-420。 | | 19. | Liu, C. T.、Guo, Y. M.、Lee, C. H.(2011)。The effects of relationship quality and switching barriers on customer loyalty。International Journal of Information Management，31(1)，71-79。 | | 20. | Jeffries, Frank L.、Reed, Richard(2000)。Trust and Adaptation in Relational Contracting。Academy of Management Review，25(4)，873-882。 | | 21. | Li, D.、Browne, G. J.、Chau, P. Y. K.(2006)。An empirical investigation of web site use using a commitment-based model。Decision Sciences，37(3)，427-444。 | | 22. | Johnson, D.、Grayson, K.(2005)。Cognitive and Affective Trust in Service Relations。Journal of Business Research，58(4)，500-507。 | | 23. | Urban, Glen L.、Sultan, Fareena、Qualls, William J.(2000)。Placing Trust at the Center of Your Internet Strategy。Sloan Management Review，42(1)，39-48。 | | 24. | Chen, I. J.、Popovich, K.(2003)。Understanding customer relationship management (CRM): people, process and technology。Business Process Management Journal，9(5)，672-688。 | | 25. | Leuthesser, L.(1997)。Supplier Relational Behavior: An Empirical Assessment。Industrial Marketing Management，26(3)，245-254。 | | 26. | LaBahn, D. W.(1999)。Commitment and Trust in Cross-National Channel Relationships: An Investigation of U. S.-Mexican Trade Relationship。Journal of Marketing Channel，7，121-156。 | | 27. | Moorman, C.、Zaltman, G.、Deshpande, R.(1992)。Relationships between Provider and Users of Market Research: The Dynamics of Trust Within and Between Organizations。Journal of Marketing Research，29(3)，314-328。 | | 28. | Ghiselli, R. F.、La Lopa, J. M.、Bai, Billy(2001)。Job satisfaction, life satisfaction, and turnover intent: Among food-service managers。The Cornell Hotel and Restaurant Administration Quarterly，42(2)，28-37。 | | 29. | Gaski, John F.、Nevin, John(1985)。The differential effects of exercised and unexercised power sources in marketing channel。Journal of Marketing Research，22(2)，130-142。 | | 30. | Thoresen, Carl J.、Judge, Timothy A.、Bono, Joyce E.、Patton, Gregory K.(2001)。The Job Satisfaction-job Performance Relationship: A Qualitative and Quantitative Review。Psychological Bulletin，127(3)，376-407。 | | 31. | Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review，78(4)，105-113。 | | 32. | Conduit, Jodie、Mavondo, Felix T.(2001)。How critical is internal customer orientation to market orientation?。Journal of Business Research，51(1)，11-24。 | | 33. | Egan, T. M.、Yang, B.、Bartlett, K. R.(2004)。The Effects of Organizational Learning Culture and Job Satisfaction on Motivation to Transfer Learning and Turnover Intention。Human Resource Development Quarterly，15(3)，279-301。 | | 34. | Gefen, David S.、Straub, Detmar W.(2004)。Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services。Omega: The International Journal of Management Science，32(6)，407-424。 | | 35. | Aryee, S.、Chen, Z. X.、Sun, L.-Y.、Debrah, Y. A.(2007)。Antecedents and outcomes of abusive supervision: Test of a trickle-down model。Journal of Applied Psychology，92(1)，191-201。 | | 36. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。 | | 37. | Wong, Amy、Sohal, Amrik S.(2002)。An Examination of the Relationship between Trust, Commitment and Relationship Quality。International Journal of Retail & Distribution Management，30(1)，34-50。 | | 38. | Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。 | | 39. | 羅新興、周慧珍(20061200)。組織成員知覺主管支持對其離職傾向之影響--探討工作負荷與成就動機之干擾作用。人力資源管理學報，6(4)，67-80。 延伸查詢 | | 40. | Griffeth, Rodger W.、Hom, Peter W.、Gaertner, Stefan(2000)。A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium。Journal of Management，26(3)，463-488。 | | 41. | Robbins, T. L.、Crino, M. D.、Fredendall, L. D.(2002)。An integrative model of the empowerment process。Human Resource Management Review，12(3)，419-443。 | 學位論文| 1. | 林伯融(2011)。壽險業務員離職傾向之研究(碩士論文)。逢甲大學。 延伸查詢 | | 2. | 翁淑芳(2011)。公司激勵制度、主管領導風格與員工離職傾向之探討--以醫療生技業為例(碩士論文)。東吳大學。 延伸查詢 | | 3. | 王翠品(2002)。內部行銷作為、工作滿足、與離職傾向關係之研究--以H連鎖娛樂事業為例(碩士論文)。國立中山大學。 延伸查詢 | | 4. | Stockman, C. R.(2003)。The Relationship Between the Perceived Discrepancies Between Person/organizational Basic Assumptions, and Employee Personal Characteristics, and Employee Turnover in The Hotel industry(博士論文)。NOVA Southeastern University。 | | 5. | 余慶華(2001)。消費金融從業人員之工作投入、工作滿足、薪酬福利與工作績效之相關研究--以高雄地區銀行為例(碩士論文)。國立中山大學。 延伸查詢 | 圖書| 1. | Byars, L. I.、Rue, L. W.(2006)。Human Resources Management。New York：McGraw-Hill。 | | 2. | Corrall, S.、Brewerton, A.(1999)。The New Professional Handbook: Your Guide to Information Services Management。London：Library Association Publishing。 | | 3. | Spreitzer, G. M.、Quinn, R. E.(2001)。A Company of Leaders: Five Disciplines for Unleashing the Power in Your Workforce。San Francisco：Jossey-Bass。 | | 4. | Tsui, A. S.、Wang, D. X.、Zhang, Y. C.(2002)。Employment Relationship with Chinese Middle Managers: Exploring Differences Between State-owned and Non-state-owned Firms。The Management of Enterprises in the People's Republic of China。 | | 5. | Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.(2009)。Services Marketing, 5th ed。New York：McGraw-Hill/Irwin。 | | 6. | Robbins, S. P.(1995)。Organizational Behavior。NJ：Prentice Hall。 | | 7. | Grönroos, C.(2000)。Service Management and Marketing: A Customer Relationship Management Approach。New York：John Wiley and Sons Ltd.。 | | 8. | Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York：The Free Press。 | | 9. | Milkovich, G. T.、Newman, J. M.(2002)。Compensation。McGraw-Hill Irwin。 | | 10. | Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。 | 圖書論文| 1. | Miceli, M. P.、Lane, M. P.(1991)。Antecedents of Pay Satisfaction: A Review and Extension。Research in Personnel and Human Resources Management。Greenwich, CT：JAI Press。 | |
| |