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題名:小酒館餐廳顧客滿意度與再購意願之研究--以高雄某小酒館餐廳為例
書刊名:商業現代化學刊
作者:沈峰誼鄭駿豪郭德賓 引用關係
作者(外文):Shen, Feng-yiCheng, Chun-haoKuo, Te-ping
出版日期:2015
卷期:8:1
頁次:頁247-260
主題關鍵詞:餐飲業小酒館顧客滿意度再購意願Restaurant industryBistroCustomer satisfactionWillingness of revisit
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:35
  • 點閱點閱:63
期刊論文
1.曹勝雄、吳正雄(19980900)。來華旅客選擇中華餐飲之屬性偏好研究。戶外遊憩研究,11(3),1-18。new window  延伸查詢new window
2.Andersson, T. C.、Mossberg, L.(2004)。The dining experience: Do restaurants satisfy customer needs?。Food Service Technology,4,171-177。  new window
3.Tsiros, M.、Mittal, V.(2000)。Regret: A Model of Its Antecedentsand Consequences in Consumer Decision Making。Journal of Consumer Research,26(4),401-417。  new window
4.Yüksel, A.、Yüksel, F.(2002)。Measurement of tourist satisfaction with restaurant services: A segment-based approach。Journal of Vacation Marketing,9(1),52-68。  new window
5.Quan, Shuai、Wang, Ning(2004)。Towards a structural model of the tourist experience: An illustration from food experiences in tourism。Tourism Management,25(3),297-305。  new window
6.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
7.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
8.Moutinho, L.(1987)。Consumer behavior in tourism。European Journal of Marketing,21(10),5-44。  new window
9.Hunt, Kenneth A.、Keaveney, Susan M.、Lee, Moonkyu(1995)。Involvement, attributions, and consumer responses to rebates。Journal of Business and Psychology,9(3),273-297。  new window
學位論文
1.郭德賓(1999)。服務業顧客滿意評量模式之研究(博士論文)。國立中山大學。new window  延伸查詢new window
圖書
1.彭怡平(1998)。隱藏的美味--深度探訪法國美食文化風景。台北:城邦文化事業股份有限公司。  延伸查詢new window
2.張百清(1994)。顧客滿意萬歲。臺北:商周。  延伸查詢new window
其他
1.(2014)。Birsto歷史,http://zh.wikipedia.org/wiki/Bistro, 2014/05/20。  new window
 
 
 
 
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