走出個人的品牌之路--壽險從業人員形象管理角色對顧客導向行為影響之研究_

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題名：	走出個人的品牌之路--壽險從業人員形象管理角色對顧客導向行為影響之研究
書刊名：	管理與系統
作者：	張國雄／唐運佳／林怡珊
作者(外文)：	Chang, Kuo-hsiung／Tang, Yun-chia／Lin, Yi-shan
出版日期：	2021
卷期：	28:3
頁次：	頁341-373
主題關鍵詞：	名譽；自我工作效能；預期形象獲得；預期正面績效收益；顧客導向；Innovative；Self-efficacy；Expected image gains；Expected positive performance outcomes；Customer orientation
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:27 點閱:6

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9.	Conduit, Jodie、Mavondo, Felix T.(2001)。How critical is internal customer orientation to market orientation?。Journal of Business Research，51(1)，11-24。
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25.	Feng, T.、Wang, D.、Lawton, A.、Luo, B. N.(2019)。Customer Orientation and Firm Performance: The Joint Moderating Effects of Ethical Leadership And Competitive Intensity。Journal of Business Research，100，111-121。
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29.	Lahno, B.(1995)。Trust, Reputation, and Exit in Exchange Relationships。Journal of conflict resolution，39，495-510。
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36.	Ashford, Susan J.、Rothbard, Nancy P.、Piderit, Sandy Kristin、Dutton, Jane E.(1998)。Out on a limb: The role of context and impression management in selling gender-equity issues。Administrative Science Quarterly，43(1)，23-57。
37.	Cable, D. M.、Graham, M. E.(2000)。The determinants of job seekers' reputation perceptions。Journal of Organizational Behavior，21(8)，929-947。
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43.	Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing，64(2)，35-50。
44.	Kilduff, M.、Krackhardt, D.(1994)。Bringing the individual back in: A structural analysis of the internal market for reputation in organizations。Academy of Management Journal，37(1)，87-108。
45.	Leary, Mark R.、Kowalski, Robin M.(1990)。Impression management: A literature review and two-component model。Psychological Bulletin，107(1)，34-47。
46.	Ostroff, Cheri、Schmitt, Neal(1993)。Configurations of Organizational Effectiveness and Efficiency。The Academy of Management Journal，36(6)，1345-1361。
47.	Raub, W.、Weesie, J.(1990)。Reputation and Efficiency in Social Interactions: An Example of Network Effects。American Journal of Sociology，96(3)，626-654。
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49.	Shrauger, J. S.、Schoneman, T. J.(1979)。Symbolic interactionist view of self-concept: Through the looking glass darkly。Psychological Bulletin，86(3)，549-573。
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會議論文
1.	Donavan, D. T.、Tom, J. B.、John, C. M.(2001)。The Consequences of Service Worker Customer Orientation: Job Satisfaction and Commitment。
2.	Walumbwa, F. O.、Christensen-Salem, A.、Hsu, I. C.、Misati, E.(2018)。Creative Self-Efficacy and Creative Performance: Understanding the Underlying Mechani。Academy of Management。

學位論文
1.	梁雯玟(2001)。顧客導向、服務補償與服務品質之關係研究：以國際觀光旅為實證(碩士論文)。國立成功大學。延伸查詢
2.	洪凱莉(2010)。志工的組織信任、心理契約、服務學習與自我效能關係之研究(博士論文)。國立高雄師範大學。延伸查詢
3.	許德發(2000)。專科學生對科學的態度、生物學科自我效能與其營養健康信念表徵、學業成就之關係研究(博士論文)。國立臺灣師範大學。延伸查詢
4.	陳志文(2007)。屏東縣養護機構老人休閒治療需求與其自我效能之研究(碩士論文)。國立屏東教育大學。延伸查詢

圖書
1.	Schunk, D. H.、Carbonair, J. P.(1984)。Self-efficacy model. Behavioral Health: A handbook of health enhancement and disease prevention。New York：Wiley。
2.	Kurtz, D. L.、Dodge, H. R.、Klompmaker, J. E.(1976)。Professional Selling。Business Publicans Inc.。
3.	Bromley, D. B.(1993)。Reputation, image, and impression management。New York：John Wiley & Sons。
4.	吳英璋(2001)。青少年自我效能之成長及其影響--青少年人格的建構。人格建構工程學研究基金會。延伸查詢
5.	Spence, A. Michael(1974)。Market Signaling: Informational Transfer in Hiring and Related Screening Processes。Harvard University Press。
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9.	Pfeffer, J.(1992)。Managing with Power: Politics and Influence in Organizations。Harvard Business School Press。
10.	Schlenker, Barry R.(1980)。Impression management: The self-concept, social identity, and interpersonal relations。Brooks/Cole。
11.	Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey：Prentice Hall。
12.	Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。
13.	Bandura, A.、Wessels, S.(1997)。Self-efficacy: The exercise of self-control。New York：Freeman。

圖書論文
1.	Pennings, P. S.、Goodman, J. M.(1977)。Toward a workable framework。New perspectives on organizational effectiveness。San Francisco：Jossey-Bass。
2.	Wilson, Robert(1985)。Reputations in games and markets。Game-Theoretic Models of Bargaining。Cambridge, Massachusetts：Cambridge University Press。
3.	Zeldith, M. Jr.(2001)。Theories of legitimacy。The psychology of legitimacy: Emerging perspectives on ideology, justice, and intergroup relations。University of Cambridge Press。
4.	Bandura, A.(1982)。The self and mechanisms of agency。Psychological perspectives on the self。Hillsdale, NJ：Lawrence Erlbaum Associates。
5.	Ferris, G. R.、Blass, R.、Douglas, C.、Kolodinsky, R. W.、Treadway, D. C.(2003)。Personal Reputation in Organizations。Organizational behavior: The state of the science。Lawrence Erlbaum。
6.	Steele, C. M.(1988)。The Psychology of Self-Affirmation: Sustaining the Integrity of Self。Advances in Experimental Social Psychology。Academic Press。
7.	Arkin, R. M.(1981)。Self-presentation styles。Impression management theory and social psychological research。Academic Press。
8.	Tedeschi, J. T.、Riess, M.(1981)。Identities, the phenomenal self, and laboratory research。Impression management theory and social psychological research。Academic Press。

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