環保團體課責表現衡量架構之建立與實證研究__臺灣人文及社會科學引文索引資料庫

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題名：	環保團體課責表現衡量架構之建立與實證研究
作者：	周佳蓉
作者(外文)：	Chia-jung Chou
校院名稱：	國立中山大學
系所名稱：	公共事務管理研究所
指導教授：	高明瑞林新沛
學位類別：	博士
出版日期：	2007
主題關鍵詞：	環境運動；自律；非營利組織；評估；制度論；institutional theory；self-regulation；environmental movement；assessment
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(2) 博士論文(1) 專書(0) 專書論文(0) 排除自我引用:2 共同引用:0 點閱:55

環保團體是過去二十年台灣環境運動與環境意識推展的主動力，然而，近年由於組織逐漸制度化，使之受困於物質生存與使命追求之兩難間。如欲持續發揮其對政策體制改革與擴展社會環境保護的影響力，環保團體應努力於更好的表現。近年，隨政治與社會體制變革，政府賦予環保團體更多角色，允許其在政策制訂諮詢中更重要的位置。許多環保團體因此成為環境議題的社會中介機構，更需被課以責任。此外，環保團體以生態環境為其重要利益關係人，且許多團體具倡議性格；因之，環保團體的課責宜強調其過程表現的衡量。從自律角度，環保團體亦需自我管理的行為規範以獲取大眾的信任與認同；但實務上，台灣法規對環保團體或非營利組織的相關課責規定尚未成形。
本研究之主要目的是建構一套可供環保團體進行組織自我評估的課責表現衡量架構。採廣義的課責概念，本研究將課責定義為組織回應內、外期待，說明組織行為之結果與過程，以在社會中取得正當性。經由文獻探討，本研究結合實務、理論課責與對環保團體角色期待之內涵，建構出環保團體課責衡量之內容。這些衡量內容以制度論構面將其區分為「法規性」、「規範性」、「認知性」及「團體特性」四大類，共包含92 項課責衡量項目。為檢視本研究所提出之環保團體課責表現衡量架構之適用性，透過問卷發放蒐集環保團體領袖評估各項目之合理性、接受性、可執行性與重要性，最後從中篩選出45 項優先項目。這些優先項目可以界定一個「課責的」環保團體應衡量之內容，指引環保團體課責展現，有助於檢視環保團體自身的優缺點，因此具未來的實務價值。
此外，本研究深度訪談代表性環保團體領袖，以瞭解課責展現與執行的相關問題。整體而論，環保團體對課責展現與表現衡量之態度，傾向於遵循「法律性」規定；贊同多數「規範性」的行為表現，但認為這些規範內容在執行上相對困難；而「認知性」方面，環保團體也顯示其能堅守環保使命，同時體察社會變化，積極的尋求組織調適與生存。
本研究的重大發現是，雖然環保團體自認有社會責任且認同課責與表現衡量的好處，但社會整體與環保團體對課責的認知不足、可能面對課責展現風險、無積極性誘因與缺乏體制支援，是環保團體對課責展現與衡量的態度偏向接受「他律」多於「自律」的因素，同時也是環保團體目前無法積極推動課責展現與表現衡量之主要阻礙。本研究建議，欲協助環保團體自律，需要制度建構工程，即建立社會課責認知，給予組織合理誘因，使環保團體組織表現與效能之精進能與團體自我評量相結合。

以文找文

For the past twenty years, environmental organizations have been the main force in Taiwan’s environmental movement. Meanwhile, the institutionalization of environmental organizations had placed them in a dilemma of organizational sustaining and mission pursuing. To continue its influence on public policy and environmental awareness, environmental organizations need to perform harder and better. In recent years, the government has cast environmental organizations in more roles, as well as allowed them to play a more important role in policy consulting. Many environmental organizations have thus become intermediate social institutions and should be held accountable. Moreover, since all environmental organizations have ecology as its stakeholder and many organizations are advocacy-orientated, their process performance needs to be evaluated in the accountability procedure. From a self-regulation perspective, environmental organizations should also develop behavioral norms for self-governance to earn social recognition and trust. In practice, however, laws concerning the accountability of environmental organizations or other NPOs are not well formulated.
The intent of this study is mainly to develop an accountability framework workable for self-assessment in environmental organizations. Taking a broad perspective, accountability is here defined as “accounts for the results and process of organizational activities are provided, by which nonprofit organizations are responsive to expectations generated within and outside the organization so as to gain legitimacy in society.” Synthesizing large literature on theoretical, practical accountability and role expectancy on environmental organizations, the framework, based on institutional theory, was constructed to evaluate accountability in “regulative”, “normative”, “cognitive” and “organizational characteristics” dimensions, totally consisting of 92 items. Survey data from the leaders of environmental organizations were collected to examine the evaluative framework’s feasibility by their assessing each item’s reasonability, acceptability, practicability, and importance. As a result, 45 priority items out of 92 were selected, which identify the evaluative contents for an “accountable” environmental organization, and can be taken as a useful checklist in future to scrutinize organizations’ accountability and performance.
Moreover, additional results from in-depth interviewing environmental organizations’ leaders showed that they generally regard regulative accountability as acceptable, normative accountability as reasonable but difficult to achieve, and cognitive accountability as important in delineate organizations’ mission and identity as well as adapting themselves to the society.
Among the major findings of this studyare that environmental organizations accept their social responsibility and acknowledge the benefit of performance evaluation, but organizations and the society know little about the concept of accountability. These organizations also believed that the present social institutions and organizational conditions are unhelpful or even harmful for them to take accountability actions. These reasons incline environmental organizations to agree to more external regulation than self-regulation. In the meantime, the above situations mostly hinder launching accountability and performance evaluation in organizations. To drive self-regulation in environmental organizations, institutional building is suggested; that is to couple organizations’ performance evaluation and advancement with self-assessment by expanding knowledge on accountability among the society and making institutional incentives available.

以文找文

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