從跨組織知識管理角度探討ERP導入失敗─以臺灣某集團母子公司為例_

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題名：	從跨組織知識管理角度探討ERP導入失敗─以臺灣某集團母子公司為例
作者：	楊興亞
作者(外文)：	Hsing-ya Yang
校院名稱：	國立中央大學
系所名稱：	資訊管理研究所
指導教授：	范錚強
學位類別：	博士
出版日期：	2010
主題關鍵詞：	變革管理；權力平衡；ERP；資源分配；知識障礙；ERP；the balance of power；resource allocation；knowledge barriers；change management
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:43

集團公司企圖藉由上下游垂直整合，擴大市場佔有率來提昇營業績效已經蔚為台灣製造業成長趨勢。惟上下游產業特性和所需能力不同，若無法辨明或構思引用，造成的變革衝突，在未來成長過程中若無法使用資訊系統，精確控管，集團在未來，將暴露在更大的經營風險中。研究透過質性研究和紮根理論（Grounded Theory），深入剖析企業為應對發展ERP時，流程制定與系統參數設定，因為在創新過程中到組織間的落差和缺乏信任等干擾因素，在加上對組織架構及人員結構失當，所造成權力不平衡及資源分配不當，而引發諸多跨組織知識管理問題，促使導入ERP失敗。本研究所得結果將可作為國內企業導入ERP之參考以確保競爭優勢。

以文找文

It has become a growing trend that Taiwanese manufacturing enterprises attempt to expand their market share to improve business performance by vertical integration. However, with the difference in the characteristics of the associated companies and the heterogeneity in required ability, if the managerial determinations cannot be clarified and implemented, conflicts caused by subsequent changes will cause the enterprises to expose to greater business risk, unless it can employ information systems to gain visibility and execute precise control. By observation, in depth interviews with staff, and internal document reviews, This case study employs the grounded theory approach to analyze the failure of an ERP implementation failure in a Taiwanese company, which is a subsidiary owned by a parent company. How the company set procedures and system parameters when they implemented an ERP system, and how it interacted with its holding company were looked into. Various factors surfaced, like, imbalance of power, misallocation of resources in the organization, and improper personnel structure caused by knowledge barriers between the subsidiary and its parent in the innovation process. These led to many communication problems in management, in turn caused the ERP implementation to fail. The results of this study may be a reference for Taiwanese companies in developing an ERP implementation project.

以文找文

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2.	銀行業資訊系統委外決策之實證研究
3.	以社會認知理論觀點探討組織知識分享行為
4.	危機衝擊下組織文化對護理人員照護意願之影響：以組織承諾及專業承諾為中介變項
5.	高齡教育者老化知識、工作價值觀、對老人態度與專業承諾關係之研究
6.	壽險業務團隊成員利他主義、自我效能、社會互動、賦權領導與團隊競爭對知識分享行為影響之跨層次研究
7.	由顧問介入歷程分析高層領導及組織運作－社會劇碼之後設反映
8.	評核者人格特質與評核行為之關係研究─評核者策略考量觀點
9.	資訊系統發展團隊合作之突現與疊代囚犯兩難賽局共演化策略─多重代理模擬之研究途徑
10.	知識特性與社會特性對於人力資源活動外製程度之影響
11.	網際網路應用對大學圖書館組織文化之影響：以五所大學圖書館為例
12.	從組織政治觀點探討企業資訊化的過程
13.	團隊文化與教練領導：質化與量化兩種研究途徑
14.	資訊系統專案開發過程中開發成員之互動型態

1.	華人企業組織中的忠誠
2.	組織文化
3.	組織領導
4.	組織忠誠、組織承諾、及組織公民行為
5.	台灣的組織行為研究 : 過去、現在及未來

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