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題名:不同屬性學生對圖書館使用者行為與其滿意度分析--以中臺科技大學為例
書刊名:中臺學報
作者:徐惠麗陳孟珠
作者(外文):Shyu, Huey-lihChen, Meng-chu
出版日期:2005
卷期:17:2
頁次:頁59-86
主題關鍵詞:不同屬性使用行為滿意度分析Different artributesUser's behaviorSatisfaction analysis
原始連結:連回原系統網址new window
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  • 共同引用共同引用:661
  • 點閱點閱:19
由於技專校院轉型改制,招收的學院部學生逐年升高,圖書館在支援教學研究與提供學術性服務上將面臨考驗,此時此刻有必要了解讀者圖書館之使用情形。本研究收集有效問卷共1057份,含不同屬性學生,分析其圖書館使用行為及其滿意程度,結果發現:一、學生到圖書館之目的以借還書為主,不同性別、不同學制、不同系科學生在使用圖書館之目的上有顯著差異;二、在受訪者中高達六成以上認為圖書館的各類期刊不能滿足需求及未曾利用過本校圖書館的電子資料庫;三、不同學制中,二技學生有98.4%使用過本校圖書館的期刊資料,且對期刊的需求百分比最高;四、受訪者在圖書續借方式的滿意度最高,但對其系科在圖書館的圖書資料館藏量滿意度最低;五、學生使用圖書館找資料,以直接至書架內找書最多,佔了五成;六、不同學制之學生在外借圖書冊數的滿意度、外借圖書期限的滿意度、圖書預約服務的滿意度、圖書續借方式的滿意度、讀者反應意見管道的滿意度、對期刊區標示方式滿意度、認為圖書館對該科系的圖書資料的館藏量滿意度達到顯著差異;七、不同性別之學生在期刊區標示方式滿意度、對期刊陳列方式滿意度達到顯著差異;八、不同系科之學生在讀者反應意見管道、對圖書館藏書質與量滿意情形達到顯著差異。
With the upgrade to university of science and technology, the undergraduate students in the university are increasing year by year. Library services, specifically on providing teaching and research resources, are facing a challenge. For better service in the library, understanding library users’ behaviors and satisfactions is the threshold of the improvement. Under this situation, 1057 valid questionnaires from undergraduate students with different attributes as respondents were collected, and their behaviors and satisfactions toward utilization of library were analyzed. The results showed that 1. in terms of the purpose, the primary job of the respondents at the library was checking out and returning books, and there was a significant difference in academic system, gender, departments; 2. more than 60 percent of the respondents did not satisfy the collections of periodicals, and they had never accessed electronic resources provided by the library; 3. in terms of academic system, 98.4 percent of two-year college students had ever used periodicals in the library, but the periodicals did not meet their needs very much; 4. the satisfaction of the renewal services was the highest, but it had the lowest satisfaction to the departmental collections terms in the library; 5. over 50 percent of the students got their materials from the library bookshelves; 6. there was a significant difference in “ the satisfaction of circulation services”, “ the satisfaction of label way to the periodical” and “ the satisfaction of the quality and quantity of library collections” between the different academic system;7. there was a significant difference in both “the satisfaction of label way to the periodical” and “the satisfaction of display way to the periodical” in terms of the category of gender;8. there was a significant difference in both “the satisfaction of the readers reflect suggestion channel” and “the satisfaction of the quality and quantity of library collections” in terms of different departments.
期刊論文
1.Goodall, D. L.(1988)。Performance Measurement: A Historical Perspective。Journal of Librarianship and Information Science,20(2),128-144。  new window
2.Cardozo, R. N.(1965)。An experimental study of consumer effort expectation and satisfaction。Journal of Marketing Research,2(3),244-249。  new window
3.郭訓德、廖孟儀、胡紹華(20031100)。圖書館使用者行為與滿意度調查探討--以大漢技術學院為例。大漢學報,18,53-69。  延伸查詢new window
4.李佩衿、游萬來(20031100)。圖書館使用者尋路行為的認知初探--以雲林科技大學圖書館為例。工業設計,31(2)=109,239-246。new window  延伸查詢new window
5.方玲珍(2001)。技專校院圖書館使用者行爲與滿意度因素分析--以景文技術學院為例。圖書與資訊學刊,36,47-62。  延伸查詢new window
6.王巧燕、曾惠明(20010300)。圖書館利用教育實施成效之評估:以大仁技術學院專科部藥學科為例。教育資料與圖書館學,38(3),287-308。new window  延伸查詢new window
7.Griffin, M. A.(1985)。Collection development to information acess: The role of public services librarians。Reference Quarterly,24,287。  new window
8.Martin, Charles L.(1988)。Enhancing children's satisfaction and participation using a predictive regression model of bowling performance norms。The Physical Educator,45(4),196-209。  new window
9.陳維華(20021200)。二年制技術學院學生資訊需求、尋求行為與利用圖書館調查研究--以德明技術學院商學類系學生為例。中國圖書館學會會報,69,121-137。new window  延伸查詢new window
研究報告
1.Schultz, K.(1988)。The relationship of library user studies to performance measures: A review of the literature。University of Illinois Graduate School of Library and Information Science。  new window
學位論文
1.陸雯玉(1998)。公共圖書館效能評量指標與面向之研究:以臺北市立圖書館為例(碩士論文)。淡江大學。  延伸查詢new window
2.劉峻霖(2000-00-00)。電腦化印前從業人員工作滿意度之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
3.魏明堂(2002)。高職教師對國中生職業試探與輔導活動實施工作滿意度研究(碩士論文)。國立臺北科技大學。  延伸查詢new window
4.羅美英(2003)。技專校院學生資訊尋求行為及圖書館利用之研究--以德霖技術學院為例(碩士論文)。臺北市立師範學院。  延伸查詢new window
5.江淑芬(2001)。從使用者觀點探討圖書館績效評估:以台灣警察專科學校圖書館使用者為例(碩士論文)。淡江大學。  延伸查詢new window
圖書
1.徐引篪、霍國慶(1999)。現代圖書館學理論。臺北:台灣學生書局。  延伸查詢new window
2.袁之綺、游恆山(1986)。心理學名詞辭典。台北市:五南。  延伸查詢new window
3.Lancaster, F. W.(1977)。The Measurement and Evaluation of Library Services。Washington, D.C:Information Resources Press。  new window
4.顧敏(2000)。現代圖書館學探討。台北:台灣學生書局。new window  延伸查詢new window
5.李大偉(1995)。技職教育測量與評鑑。台北:三民。  延伸查詢new window
6.沈寶環(1992)。圖書館讀者服務。臺北:臺灣學生書局。  延伸查詢new window
7.楊國樞、文崇一、吳聰賢、李亦園(1990)。社會及行為科學研究法。東華書局。new window  延伸查詢new window
 
 
 
 
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