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題名：博物館服務傳遞有助於休閒效益嗎？博物館休閒服務的實徵案例研究
書刊名：島嶼觀光研究
作者：黃仁宗 引用關係
作者(外文)：Huang, Jason
出版日期：2018
卷期：11:4
頁次：頁1-38
主題關鍵詞：服務品質；顧客滿意度；行為意圖；休閒動機；休閒效益；Behavioral intentions；Leisure benefits；Satisfaction；Service quality；Perceived value
原始連結：連回原系統網址new window
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  • 共同引用共同引用:232
  • 點閱點閱:123
期刊論文
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3.李佳珮、莊茹倩、鍾志強(20100700)。遊客旅遊意象、體驗與行為意圖關係之研究--以古坑旅遊地區為例。休閒運動期刊，9(7)，47-59。  延伸查詢new window
4.Wu, Y.(2013)。Correlations of consumers, leisure motivation and leisure value with leisure benefits--A case study on Taiwan International Orchid Show。International Journal of Academic Research in Business and Social Sciences，3(3)，267-276。  new window
5.王啟祥(20021000)。從休閒觀點析論博物館觀眾開發的困境與對策。博物館學季刊，16(4)，121-131。new window  延伸查詢new window
6.賴淑慧、蕭穎謙、高詩雯(20130900)。旅遊動機、知覺價值及旅遊滿意度對重遊意願之影響。運動與遊憩研究，8(1)，71-100。new window  延伸查詢new window
7.Packer, J.(2008)。Beyond learning: Exploring visitors' perceptions of the value and benefits of museum experiences。Curator: The Museum Journal，51(1)，33-54。  new window
8.浦青青(20130300)。博物館觀眾特徵之長期趨勢研究：以國立科學工藝博物館為例。科技博物，17(1)，27-59。new window  延伸查詢new window
9.McIntosh, A. J.(1999)。Into the Tourist's Mind: Understanding the Value of the Heritage Experience。Journal of Travel and Tourism Marketing，8(1)，41-64。  new window
10.黃長發、簡彩完(20090900)。主題樂園顧客滿意度與休閒效益相關之研究。運動休閒餐旅研究，4(3)，60-80。new window  延伸查詢new window
11.Tarn, J. L. M.(1999)。The effects of service quality, perceived value and customer satisfaction on behavioural intentions。Journal of Hospitality and Leisure Marketing，6(4)，31-43。  new window
12.Frochot, I.、Hughes, H.(2000)。Histoqual: The development of a historic houses assessment scale。Tourism Management，21(2)，157-167。  new window
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14.Dillard, J. E.、Bates, D. L.(2011)。Leisure motivation revisited: Why people recreate。Managing Leisure，16(4)，253-268。  new window
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18.Sweeney, J. C.、Soutar, G. N.、Johnson, L. W.(1997)。Retail Service Quality and Perceived Value: A Comparison of Two Models。Journal of Retailing and Consumer Services，4(1)，39-48。  new window
19.Prebensen, N. K.、Woo, E.、Chen, J. S.、Uysal, M. S.(2013)。Motivation and involvement as antecedents of the perceived value of the destination experience。Journal of Travel Research，52(2)，253-264。  new window
20.周泰華、楊東震(19990900)。高雄市立美術館服務品質與行銷策略之個案研究。中山管理評論，7(3)，795-820。new window  延伸查詢new window
21.楊琬琪(20091000)。自行車活動者之休閒動機、休閒涉入與休閒效益關係之研究。休閒暨觀光產業研究，4(2)，84-95。new window  延伸查詢new window
22.Crandall, R.(1980)。Motivations for Leisure。Journal of Leisure Research，12(1)，45-54。  new window
23.Ragheb, M. G.、Tate, R. L.(1993)。A Behavioural Model of Leisure Participation, Based on Leisure Attitude, Motivation and Satisfaction。Leisure Sciences，12(1)，61-70。  new window
24.Park, J. W.、Robertson, R.、Wu, C. L.(2004)。The Effect of Airline Service Quality on Passengers' Behavioural Intentions: A Korean Case Study。Journal of Air Transport Management，10(6)，435-439。  new window
25.蔡欣佑、何秉燦(20081200)。The Study of Sensation Seeking Motivation and the Leisure Benefits in Youth Paintball Players。運動休閒管理學報，5(2)，1-18。new window  new window
26.浦青青(20140600)。博物館服務品質之研究：以國立科學工藝博物館為例。科技博物，18(2)，39-65。new window  延伸查詢new window
27.張淑青(20041200)。服務知覺價值多構面量表之實證研究。企業管理學報，63，95-119。new window  延伸查詢new window
28.Cheng, I. M.、Wan, Y. K. P.(2012)。Service quality of Macao museums。Journal of Quality Assurance in Hospitality and Tourism，13(1)，37-60。  new window
29.張清源(20131200)。休閒農場遊憩動機、休閒效益與滿意度關係之研究。觀光旅遊研究學刊，8(2)，1-18。new window  延伸查詢new window
30.Chen, Y. C.、Li, R. H.、Chen, S. H.(2013)。Relationships among adolescents' leisure motivation, leisure involvement, and leisure satisfaction: A structural equation model。Social Indicators Research，110(3)，1187-1199。  new window
31.Lin, Y. N.(2006)。Leisure--a function of museums? The Taiwan perspective。Museum Management and Curatorship，21(4)，302-316。  new window
32.Lee, S. Y.、Petrick, J. F.、Crompton, J.(2007)。The roles of quality and intermediary constructs in determining festival attendees' behavioral intention。Journal of Travel Research，45(4)，402-412。  new window
33.Beard, Jacob G.、Ragheb, M. G.(1983)。Measuring leisure motivation。Journal of Leisure Research，15(3)，219-228。  new window
34.張淑青(20060600)。知覺價值、顧客價值、顧客滿意與行為意圖的關係--澎湖觀光旅遊之實證。行銷評論，3(2)，169-194。new window  延伸查詢new window
35.Van Aalst, Irina、Boogaart, Inez(2002)。From Museum to Mass Entertainment: The Evolution of the Role of Museums in Cities。European Urban and Regional Studies，9(3)，195-209。  new window
36.Hume, M.(2011)。How do we keep them coming? Examining museum experiences using a services marketing paradigm。Journal of Nonprofit and Public Sector Marketing，23(1)，71-94。  new window
37.Packer, J.(2006)。Learning for Fun: The Unique Contribution of Educational Leisure Experiences。Curator: The Museum Journal，49(3)，329-344。  new window
38.Heung, V. C.、Ngai, E. W.(2008)。The mediating effects of perceived value and customer satisfaction on customer loyalty in the Chinese restaurant setting。Journal of Quality Assurance in Hospitality & Tourism，9(2)，85-107。  new window
39.葉竹玲、李瑞興(20120700)。博物館遊客的旅遊動機與服務品質之研究--以國立嘉義大學昆蟲館為例。吳鳳學報，20，1-13。  延伸查詢new window
40.Lehtinen, Jarno R.、Lehtinen, Uolevi(1991)。Two Approaches to Service Quality Dimensions。The Service Industries Journal，11(3)，287-303。  new window
41.Sullivan, Gail M.、Feinn, Richard(2012)。Using effect size: or why the P value is not enough。Journal of Graduate Medical Education，4(3)，279-282。  new window
42.陳肇芳、孫美蓮、余政達(20101200)。健行運動參與者之參與動機與休閒效益關係研究。運動休閒管理學報，7(2)，185-197。new window  延伸查詢new window
43.Lee, S.、Kim, D.-Y.(2018)。The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users。International Journal of Contemporary Hospitality Management，30(3)，1332-1351。  new window
44.Hsieh, C. M.、Park, S. H.、Hitchcock, M.(2015)。Examining the relationships among motivation, service quality and loyalty: The case of the National Museum of Natural Science。Asia Pacific Journal of Tourism Research，20(Sup. 1)，1505-1526。  new window
45.Wu, H. C.、Li, T.(2015)。An empirical study of the effects of service quality, visitor satisfaction, and emotions on behavioral intentions of visitors to the museums of Macau。Journal of Quality Assurance in Hospitality & Tourism，16(1)，80-102。  new window
46.Lee, J.、Beeler, C.(2009)。An investigation of predictors of satisfaction and future intention: Links to motivation, involvement, and service quality in a local festival。Event Management，13(1)，17-29。  new window
47.MacKinnon, David P.、Lockwood, Chondra M.、Hoffman, Jeanne M.、West, Stephen G.、Sheets, Virgil(2002)。A comparison of methods to test mediation and other intervening variable effects。Psychological Methods，7(1)，83-104。  new window
48.Chen, Ching-Fu、Tsai, Dung-Chun(2007)。How Destination Image and Evaluative Factors Affect Behavioral Intentions?。Tourism Management，28(4)，1115-1122。  new window
49.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing，77(2)，203-220。  new window
50.李蕙貞、戴仲良、鍾志強(20090700)。博物館休閒動機、遊客體驗關係之研究--以國立科學博物館為例。休閒運動期刊，8，1-13。  延伸查詢new window
51.Altunel, M. Cevdet、Erkut, B.(2015)。Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention。Journal of Destination Marketing & Management，4(4)，213-221。  new window
52.Chang, H.-M.、Huang, Y.-C.、Chou, C.-L.(2017)。A study on participation motivation, satisfaction, and leisure benefit of road runner--Case study of 2016 Taiwan Maoli Road Race。Asian Journal of Business and Management，5(3)，116-121。  new window
53.Chang, F.-H.、Tsai, C.-Y.(2016)。Relationships among service quality, leisure benefits, overall satisfaction, and revisit intention: cultural parks as an example。Journal of Social Sciences & Humanities Research，2(1)，1-8。  new window
54.Chen, C. F.、Chen, P. C.(2013)。Research note: Another look at heritage tourism experience。Annals of Tourism Research，41，236-240。  new window
55.Di Bona, L.(2000)。What are the benefits of leisure? An exploration using the Leisure Satisfaction Scale。The British Journal of Occupational Therapy，63(2)，50-58。  new window
56.Gil, S. M.、Ritchie, J. R. B.(2009)。Understanding the museum image formation Process--A comparison between residents and tourists。Journal of Travel Research，47(4)，480-493。  new window
57.Kim, B.(2010)。A conceptual framework for leisure and subjective well-being。International Journal of Tourism Sciences，10(2)，85-116。  new window
58.Kouthouris, C.(2009)。An examination of the relationships between motivation, involvement and intention to continuing participation among recreational skiers。International Journal of Sport Management, Recreation & Tourism，4(1)，1-19。  new window
59.Kuo, C. T.(2013)。A study of the correlation between leisure benefits and behavioral intentions--Using Bantou arts and cultural village as an example。International Review of Management and Business Research，2(4)，1065-1074。  new window
60.Nowacki, M. M.(2009)。Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: Verification of a model。International Journal of Tourism Research，11(3)，297-309。  new window
61.Parasuraman, A.、Grewal, D.(2000)。The impact of technology on quality-value-loyalty chain: A research agenda。Journal of the Academy of Marketing Science，28(1)，168-174。  new window
62.Prayag, G.(2012)。Senior travelers' motivations and future behavioral intentions: The case of Nice。Journal of Travel & Tourism Marketing，29(7)，665-681。  new window
63.Radder, L.、Han, X.(2013)。Perceived quality, visitor satisfaction and conative loyalty in South African heritage museums。International Business & Economics Research Journal，12(10)，1261-1272。  new window
64.Wang, S.、Tsai, C. Y.、Chu, Y. C.(2010)。Tourist behavior in Hakka Cultural Park。African Journal of Business Management，4(14)，2952-2961。  new window
65.Whiting, J.、Hannam, K.(2014)。Creativity, self-expression and leisure。Leisure Studies，34(3)，1-13。  new window
66.Woo, B.(2017)。Testing the relationships among motivation, service quality, customer satisfaction and loyalty: A case of recreational golfers in South Korea。International Journal of Applied Sports Sciences，29(1)，64-76。  new window
67.Lam, Terry、Hsu, Cathy H. C.(2006)。Predicting behavioral intention of choosing a travel destination。Tourism management，27(4)，589-599。  new window
68.陳勁甫、林怡安(20030700)。博物館遊客滿意度與服務品質之研究：以國立自然科學博物館為例。博物館學季刊，17(3)，113-131。new window  延伸查詢new window
69.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
70.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
71.Beard, Jacob G.、Ragheb, Mounir G.(1980)。Measuring leisure satisfaction。Journal of Leisure Research，12(1)，20-33。  new window
72.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
73.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management，18(1)，67-82。  new window
74.林勝義(19971000)。博物館功能與民眾之終生學習。博物館學季刊，11(4)，7-11。new window  延伸查詢new window
75.Hair, Joseph F. Jr.、Ringle, Christian M.、Sarstedt, Marko(2011)。PLS-SEM: Indeed a silver bullet。Journal of Marketing Theory and Practice，19(2)，139-152。  new window
76.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
77.Baker, Dwayne A.、Crompton, John L.(2000)。Quality, satisfaction and behavioral intentions。Annals of Tourism Research，27(3)，785-804。  new window
78.林昕翰、鄭溫暖、邱榮基、畢璐鑾(20111200)。臺北市社區大學舞蹈課程知覺服務品質與休閒效益。運動休閒管理學報，8(2)，55-69。new window  延伸查詢new window
79.Day, Ralph L.(1977)。Extending the concept of consumer satisfaction。Advances in Consumer Research，4(1)，149-154。  new window
80.Petrick, James F.(2002)。Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service。Journal of Leisure Research，34(2)，119-134。  new window
81.Sánchez, Javier、Callarisa, Luís、Rodríguez, Rosa M.、Moliner, Miguel A.(2006)。Perceived value of the purchase of a tourism product。Tourism Management，27(3)，394-409。  new window
82.Preacher, Kristopher J.、Hayes, Andrew F.(2008)。Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models。Behavior Research Methods，40(3)，879-891。  new window
83.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
84.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
85.Jang, SooCheong (Shawn)、Bai, Billy、Hu, Clark、Wu, Chi-Mei Emily(2009)。Affect, Travel Motivation, and Travel Intention: a Senior Market。Journal of Hospitality and Tourism Research，33(1)，51-73。  new window
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87.Slater, Alix(2007)。Escaping to the gallery: Understanding the motivations of visitors to galleries。International Journal of Nonprofit and Voluntary Sector Marketing，12(2)，149-162。  new window
88.黃世明、傅建三、傅嘉輝(20070400)。私立美術館觀眾休閒動機與休閒滿意度之研究--以朱銘與鴻禧美術館為例。藝術學報，80(綜合類)，185-203。new window  延伸查詢new window
89.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
90.江淑芳(20020100)。以品質缺口模式探討國立科學工藝博物館服務品質之研究。博物館學季刊，16(1)，111-136。new window  延伸查詢new window
91.蕭志同、廖宛瑜、陳建文(20060400)。博物館服務品質、認知價值、滿意度、忠誠度關係之研究：以國立自然科學博物館為例。博物館學季刊，20(2)，81-96。new window  延伸查詢new window
92.林若慧、陳永賓(20040100)。博物館服務品質對觀眾忠誠度之影響研究：以鶯歌陶瓷博物館為例。博物館學季刊，18(1)，81-92。new window  延伸查詢new window
93.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
學位論文
1.陳永裕(2007)。博物館的遊客動機與滿意度關係--以國史館臺灣文獻館為例(碩士論文)。朝陽科技大學，臺中市。  延伸查詢new window
2.賴韋伶(2008)。大專校院運動舞蹈社團參與者涉入程度與休閒效益之研究(碩士論文)。臺北市立體育學院，臺北。  延伸查詢new window
3.陳姿儀(2012)。免費公車服務品質、知覺價值、乘客滿意度與行為意向乘客與地區之跨層次中介效果與調節效果研究(碩士論文)。國立中央大學。  延伸查詢new window
4.古梨湘(2013)。服務接觸和旅遊品質對體驗價值和重遊意圖之影響--以國立臺灣歷史博物館為例(碩士論文)。南台科技大學。  延伸查詢new window
5.劉德祥(2009)。博物館觀眾涉入程度與滿意度、推薦意願的關係研究(碩士論文)。國立交通大學。  延伸查詢new window
6.簡巧如(2013)。社區文化休閒活動參與者之生活型態、參與動機與休閒效益之研究--以彰化縣為例(碩士論文)。大葉大學。  延伸查詢new window
7.Cheung, B. C.-M.(2012)。A study of the interrelationship of spa guests' motivation, perceived service quality, value, satisfaction, and behavioral intentions(博士論文)。Oklahoma State University，Stillwater, OK。  new window
8.Denison, C. B.(2013)。Perceptions of dimensions of service quality and recreational benefits in collegiate recreational sports programs(博士論文)。University of Northern Iowa，Cedar Falls, Iowa。  new window
9.林欣慧(2002)。解說成效對休閒效益體驗之影響研究--以登山健行為例(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書
1.Falk, John H.(2009)。Identity and the Museum Visitor Experience。Walnut Creek, CA：Left Coast Press。  new window
2.Zeithaml, Valarie A.、Binter, Mary Jo(1996)。Service Marketing。McGraw-Hill。  new window
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8.Falk, John H.、Dierking, Lynn D.(2000)。Learning from Museums: Visitor Experiences and the Making of Meaning。Alta Mira Press。  new window
9.Kotler, Philip(2003)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
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11.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
12.Hayes, Andrew F.(2013)。Introduction to mediation, moderation, and conditional process analysis: A regression-based approach。Guilford Press。  new window
圖書論文
1.Monroe, Kent B.、Krishnan, R.(1985)。The Effect of Price on Subjective Product Evaluations。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Books。  new window
2.Chin, Wynne W.(2010)。How to Write Up and Report PLS Analyses。Handbook of Partial Least Squares。Springer-Verlag。  new window
 
 
 
 
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