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題名:組織情緒勞務負擔量表之發展
書刊名:中山管理評論
作者:林尚平 引用關係
作者(外文):Lin, Shang-ping
出版日期:2000
卷期:8:3
頁次:頁427-447
主題關鍵詞:情緒勞務測驗發展效度分析Emotional laborInventory developmentValidity analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(56) 博士論文(10) 專書(1) 專書論文(3)
  • 排除自我引用排除自我引用:55
  • 共同引用共同引用:0
  • 點閱點閱:375
     本研究主要目的在分析情緒勞務相關文獻,建構一可協助衡量組織要求員工提供各種層面情緒勞務程度之量表,以供未來後續能更深入探討組織情緒勞務管理之研究基礎。研究結果顯示該量表以因素分析所粹取出之五個因素構面,另在信度及鑑別分析方面亦有滿意之結果。
     The main purpose of this study was to develop a scale for measuring employee’s job loading on emotional labor. Testing items were collected by literature review, field observation and experts’ opinions. The factor analyses suggested five factors which matched with previous theoretical review. Finally, the results indicated this scale could well discriminate employees who were loaded with high and low emotional labor.
期刊論文
1.Wharton, A. S.、Erickson, R. J.(1993)。Managing emotions on the job at home: Understanding the consequences of multiple emotional roles。Academy of Management Review,18(3),457-487。  new window
2.Wichroski, M. A.(1994)。The secretary: Invisible labor in the work world of women。Human Organization,53(1),33-41。  new window
3.Rafaeli, A.、Sutton, R. I.(1989)。The Expression of Emotion in Organization Life。Research in Organizational Behavior,11,1-42。  new window
4.Middleton, D. R.(1989)。Emotional style: The cultural ordering of emotions。Ethos,17(2),187-201。  new window
5.Sutton, R. I.、Rafaeli, A.(1988)。Untangling the relationship between display edemotions and organizational sales: The case of convenience stores。Academy of Management Journal,31(3),461-487。  new window
6.James, N.(1989)。Emotional labour: Skill and work in the social regulation of feelings。Sociological Review,37,15-42。  new window
7.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review,18(1),88-115。  new window
8.Rafaeli, A.(1989)。When clerks meet customers: A test of variables related to emotional expressions on the job。Journal of Applied Psychology,74(3),385-393。  new window
9.Sutton, R.(1991)。Maintaining norms about expressed emotions: The case of bill collectors。Administrative Science Quarterly,36(2),245-268。  new window
10.Rafaeli, A.、Sutton, R. I.(1990)。Busy store and demanding customers: How do they affect the display of positive emotion?。Academy of Management Journal,33(3),623-637。  new window
11.Rafaeli, A.(1989)。When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers。Academy of Management Journal,32(2),245-273。  new window
12.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations,20(2),205-232。  new window
13.林尚平、陳敦生(19970600)。情緒勞務分類下自我監控力與組織行為結果之關聯性研究。人力資源學報,7,49-65。  延伸查詢new window
14.Humphrey, R. H.、Ashforth, B. E.(1995)。Emotion in the workplace: A Reappraisal。Human Relations,48(2),97-125。  new window
15.Blakeney, R. N.、Phillips, J. S.、Saxton, M. J.(1991)。Antecedents and Consequences of Emotional Exhaustion in The Airline Reservations Service Sector。Human Relations,44(6),583-602。  new window
16.Rafaeli, A.、Sutton, R. I.(1991)。Emotional contrast strategies as means of social influence: Lessons from criminal interrogator and bill collectors。Academy of Management Journal,34(4),749-775。  new window
17.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
18.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review,12(1),23-37。  new window
19.Thoits, P. A.(1985)。Self-labeling processes in metal illness: The role of emotional deviance。American Journal of Sociology,91,221-247。  new window
20.Putnam, L. L.、Mumby, D. K.(1992)。The politics of emotion: A feminist reading of bounded rationality。The Academy of Management Review,17(3),465-486。  new window
21.James, N.(1992)。Care = Organization + Physical Labour + Emotional Labour。Sociology of Health & Illness,14(4),488-509。  new window
22.Fondas, N.(1992)。A behavioral job description for managers。Organizational Dynamics,21,47-58。  new window
23.Goodsell, C. T.(1976)。Cross-cultural comparison of behavior of postal clerks towards clients。Administrative Science Quarterly,21,140-150。  new window
24.Anderson, G.(1993)。Emotions and work in a lifestyle occupation。Journal of European Industry Training,17(5),10-14。  new window
25.簡建忠(1998)。情緒勞動之研究-以護理人員為例。人力資源學報,10,122-135。  延伸查詢new window
學位論文
1.Adelmann, P. K.(1989)。Emotional labor and employee well-being(博士論文)。University of Michigan,Ann Arbor, MI。  new window
圖書
1.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
圖書論文
1.Van Maanen, J.、Kunda, G.(1989)。Real Feelings: Emotional expression and organizational culture。Research in Organizational Behavior。Greenwich, CT:JAI Press。  new window
 
 
 
 
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