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題名:工作需求-控制-支持模式與工作倦怠關係之研究:以海關人員為例
書刊名:人力資源管理學報
作者:何金銘黃英忠 引用關係陳錦輝莊美娟
作者(外文):Ho, Chin-mingHuang, Ing-chungChen, Chin-huiChuang, Mei-chuan
出版日期:2005
卷期:5:2
頁次:頁19-37
主題關鍵詞:工作需求-控制-支持摸式工作倦怠海關人員Demand-control-support modelBurnoutCustomsOfficials
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(10) 博士論文(4) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:49
  • 點閱點閱:121
工作壓力為近年來研究的重要議題, 本研究以工作需求-控制-支持(Demand-Control-Support; D-C-S)壓力模式,探討工作壓力對工作倦怠的影響,並將具有重要影響的個人自我效能作為控制變數,以釐清研究變數間的影響關係。本研究主要著重於探討工作控制與社會支持,對緩和工作需求的作用。研究以589 位海關職員為樣本,採層級迴歸分析結果發現:(1)工作需求對情緒耗竭與乏人格化具有正向影響;(2)工作需求與工作控制的交互作用,對工作倦怠的三個構面,皆無顯著的干擾作用;(3)工作需求、工作控制與社會支持的交互作用,對情緒耗竭與乏人格化兩構面,具顯著的影響。研究結論建議組織與個人應重視工作的社會支持,以緩和工作需求可能導致工作倦怠的作用。
Job stress is an important issue in recent years. The authors adopted the demand-control-support (D-C-S) model to investigate the relationship between job stress and burnout, and focus on the buffering effects of job control and social support. According to previous studies, individual’s self-efficacy plays as an important moderator in the relationship of stress-strain. In order to clarify the effect of D-C-S on burnout, this study controlled the confounding variable of self-efficacy. Survey data on 589 customs officials demonstrated: (1) Job demand has positive influence on the dimensions of emotional exhaustion and depersonalization. (2) Demand-Control has no significant moderating effects between the relationship of job demand and burnout. (3) Demand-Control-Support has significant moderating effects between the relationship of job demand and the dimensions of emotional exhaustion and depersonalization. The conclusions of this study suggested that both organizations and individuals have to concern about job social support to buffer the negative effects of job demand.
期刊論文
1.De Rijk, A. E.、Le Blanc, P. M.、Schaufeli, W. B.、De Jonge, J.(1998)。Active coping and need for control as moderators of the job demand-control model: Effects on burnout。Journal of Occupational and Organizational Psychology,71(1),1-18。  new window
2.Cropanzano, R.、Rupp, D. E.、Byrne, Z. S.(2003)。The Relationship of Emotional Exhaustion to Work Attitudes, Job Performance, and Organizational Citizenship Behavior。Journal of Applied Psychology,88(1),160-169。  new window
3.Parkes, K. R.、Mendham, C. A.、Von Rabenau, C.(1994)。Social Support and the Demand-Discretion Model of Job Stress: Tests of Additive and Interactive Effects in Two Samples。Journal of Vocational Behavior,44(1),91-113。  new window
4.Singh, Jagdip、Goolsby, Jerry R.、Rhoads, Gary K.(1994)。Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives。Journal of Marketing Research,31(4),558-569。  new window
5.Beehr, T. A.、Newman, J. E.(1978)。Job Stress, Employee Health and Organizational Effectiveness: A Factor Analysis, Model and Literature Review。Personnel Psychology,31(4),665-699。  new window
6.Perrewe, P. L.、Ganster, D. C.(1989)。The Impact of Job Demands and Behavioral Control on Experienced Job Stress。Journal of Organizational Behavior,10(3),213-229。  new window
7.Fogarty, Timothy J.、Singh, Jagdip、Rhoads, Gary K.、Moore, Ronald K.(2000)。Antecedents and consequences of burnout in accounting: Beyond the role stress model。Behavioral Research in Accounting,12,31-67。  new window
8.Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review,18(4),621-656。  new window
9.Evers, W. J. G.、Brouwers, A.、Tomic, W.(2002)。Burnout and self-efficacy: A study on teachers' beliefs when implementing an innovative educational system in the Netherlands。British Journal of Educational Psychology,72(2),227-243。  new window
10.Fox, M. L.、Dwyer, D. J.、Ganster, D. C.(1993)。Effects of Stressful Job Demands and Control on Physiological and Attitudinal Outcomes in a Hospital Setting。Academy of Management Journal,36(2),289-319。  new window
11.Litt, M. D.(1988)。Cognitive mediators of stressful experience: self-efficacy and perceived control。Cognitive Therapy and Research,12(3),241-260。  new window
12.Schaubroeck, J.、Merritt, D. E.(1997)。Divergent effects of job control on coping with work stressors: The key role of self-efficacy。Academy of Management Journal,40(3),738-754。  new window
13.Schaubroeck, J.、Jones, J. R.、Xie, J. L.(2001)。Individual differences in utilizing control to cope with job demands: Effects on susceptibility to infectious disease。Journal of Applied Psychology,86(2),265-278。  new window
14.Cheng, Yawen、Luh, Wei-ming、Guo, Yue-liang(2003)。Reliability and validity of the Chinese version of the job content questionnaire (C-JCQ) in Taiwanese workers。International Journal of Behavioral Medicine,10(1),15-30。  new window
15.Johnson, Jeffrey V.、Hall, Ellen M.、Theorell, Töres(1989)。Combined Effects of Job Strain and Social Isolation on Cardiovascular Disease Morbidity and Mortality in a Random Sample of the Swedish Male Working Population。Scandinavian Journal of Work, Environment & Health,15(4),271-279。  new window
16.Karasek, Robert A. Jr.(1979)。Job demands, job decision latitude, and mental strain: Implications for job redesign。Administrative Science Quarterly,24(2),285-308。  new window
17.Kushnir, T.、Melamed, S.(1991)。Work-load perceived control and psychological distress in type A/B industrial workers。Journal of Organizational Behavior,12(2),155-168。  new window
18.Van Yperen, N. W.、Hagedoorn, M.(2003)。Do high job demands increase intrinsic motivation or fatigue or both? The role of job control and job social support。Academy of Management Journal,46(3),339-348。  new window
19.黃毓華、鄭英耀(19960100)。一般性自我效能量表之修訂。測驗年刊,43,279-285。new window  延伸查詢new window
20.Karasek, Robert、Brisson, Chantal、Kawakami, N.、Houtman, I.、Bongers, P.、Amick, B.(1998)。The Job Content Questionnaire (JCQ): an instrument for internationally comparative assessments of psychosocial job characteristics。Journal of Occupational Health Psychology,3(4),322-355。  new window
21.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review,84(2),191-215。  new window
22.Sherer, M.、Maddux, J. E.、Mercandante, B.、Prentice-Dunn, S.、Jacobs, B.、Rogers, R. W.(1982)。The self-efficacy scale: Construction and validation。Psychological Reports,51(2),663-671。  new window
23.Schaufeli, Wilmar B.、Bakker, Arnold B.(2004)。Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study。Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior,25(3),293-315。  new window
學位論文
1.蘇守謙(2000)。資訊人員職業焦崩與離職決策研究(博士論文)。國立中央大學。new window  延伸查詢new window
2.陳秀卿(2000)。從契合理論來探討工作壓力與身心健康、職業倦怠之關係(碩士論文)。國立政治大學。  延伸查詢new window
3.沈秀娟(2002)。精神醫療機構護理人員工作壓力之探討(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Cohen, J.、Cohen, P.(1983)。Applied Multiple Regression/Correlation Analysis for Behavioral Sciences。Hillsdale, NJ。  new window
2.何金銘(2001)。統計法輯要。台南市:台灣復文興業股份有限公司。  延伸查詢new window
3.Karasek, R. A.、Theorell, T.(1990)。Healthy Work: Stress, Productivity and the Reconstruction of Working Life。New York, NY:Basic Books。  new window
其他
1.Alterman, T., Shekelle, R. B., Vernon, S. W., & Burau, K. D.(1994)。Decision latitude, psychologic demand, job strain, and coronary heart disease in the Western Electric study。  new window
2.Cahill, J.(1996)。Psychosocial aspects of interventions in occupational safety and health。  new window
3.Cheng, Y., Guo, Y., & Yeh, W.(2001)。A notional survey of psychosocial job stressors and their implications for health among working people in Taiwan。  new window
4.Dollard, M. F., Winefield, H. R., Winefield, A. H., & de Jonge. J.(2000)。Sychosocial job strain and productivity in human service workers: A test of the demand-control-support model。  new window
5.Jex, S. M. & Gudanowski, D. M.,(1992)。Efficacy beliefs and work stress: An exploratory study。  new window
6.Kickul, J., & Posig, M.(2001)。Supervisory emotional support and burnout: An explanation of reverse buffer effects。  new window
7.Landsbergis, P. A., Schnall, P. L., Deitz, D., Friedman, R., & Pickering, T.(1992)。The patterning of psychological attributes and distress by “job strain” and social support in a sample of working men。  new window
8.Leong, C. S., Furnham, A., & Cooper, C. L.(1996)。The moderating effect of organizational commitment on the occupational stress outcome relationship。  new window
9.Low, G. S., Cravens, D. W., Grant, K., & Moncrief, W. C.(2001)。Antecedents and consequences of salesperson burnout。  new window
10.Schaufeli, W., Maslach, C., & Marek, M.(1993)。Professional burnout: Recent development in theory and research。  new window
11.Sethi, V., Barrier, T., & King R. C.(1999)。An examination of the correlates of burnout in information systems professionals。  new window
圖書論文
1.Maslach, C.、Jackson, S. E.(1984)。Burnout in organizational settings。Applied social psychology annual: applications in organization settings。California:Sage。  new window
2.Maslach, C.(1982)。Understanding burnout: Definitional issues in analyzing a complex phenomenon。Job stress and burnout: Research, theory, and intervention perspectives。Beverly Hills, CA:Sage Publications。  new window
3.Kahn, R. L.、Byosiere, P.(1992)。Stress in organizations。Handbook of industrial and organizational psychology。Consulting Psychologists Press。  new window
 
 
 
 
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