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題名：中小企業數位落差評量模式之建構--以臺灣製造業為例
書刊名：管理與系統
作者：張碩毅 引用關係／楊朝旭 引用關係／卓志銘
作者(外文)：Chang, She-i／Young, Chaur-shiuh／Cho, Chih-ming
出版日期：2010
卷期：17:4
頁次：頁711-741
主題關鍵詞：中小企業；數位落差；紮根理論；層級程序分析法；Small- and medium sized enterprises；SMEs；Digital divide；Gowin's Vee；Grounded theory；Analytic hierarchy process；AHP
原始連結：連回原系統網址new window
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本研究旨在建構一套完整、客觀與可量化且符合中小企業自我評量之數位落差評量模式，以期協助中小企業改善基礎數位能力，善用資訊科技爭取業務商機。本研究依據Novak and Gowin (1989)所提出之知識探索與學習的科學建構概念(Gowin's Vee），在理論端採用紮根理論(Grounded Theory)找出影響中小企業數位落差的五大構面共38項關鍵因素。實務端則採用專家問卷(expert questionnaire)，藉由專家意見將理論與實務加以整合，最後確認20項影響中小企業數位落差的關鍵因素，並提出「中小企業數位落差成因模型」。另外本研究針對台灣製造業中之中小企業進行問卷資料收集，採用層級程序分析法(Analytic Hierarchy Process, AHP)處理各評估構面與準則間相關權重與量化排序。在應用本研究模式來衡量數位落差時，可依照本研究所提出之成因模型，修改相關層級架構，並透過評量專家之意見來分配因素之權重，有效發現評量對象數位落差之產生原因。
In light of the importance of understanding and assessing the digital divide of small-and medium-sized enterprises (SMEs) in order to improve their ICT investment and utilization efficiency, this study focuses on developing an evaluation mechanism of digital divide within the SMEs. This study applies Gowin's Vee research strategy (Novak and Gowin, 1981). Specifically, in the conceptual side, we had found out the 38 critical factors of five major dimensions which develop the digital divide of SMEs by literature review through Grounded Theory method. In the methodological side, we develop this evaluation mechanism which assessment on digital divide from the outputs in the conceptual side and apply Expert Questionnaire methodology concluded with 20 critical factors. Using Analytic Hierarchy Process (AHP) methodology, we sent out enterprise Questionnaires to Taiwan's manufacturing companies in order to obtain the weight of every criterion in our developed mechanism. This approach can be applied to other industry or enterprise in the same way. This resulted assessment mechanism serves as a useful tool for measuring the source of digital gap as well as suggesting the way to take-up ICT and e-business by SMEs in Taiwan.
期刊論文
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29.林逢慶(2003)。「消弭數位落差：政府的責任與對策」。國家政策季刊，第二卷第一期，29-52頁。  延伸查詢new window
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42.Corbitt, B. J.,(2000)。“Developing Intraorganizational Electronic Commerce Strategy: An Ethnographic Study,”。Journal of Information Technology，vol.15,no.2，pp. 119-130。  new window
43.Cragg, P. B. and King, M.,(1993)。“Small-Firm Computing : Motivators and Inhibitors,”。MIS Quarterly，vol. 17,no. 1，pp. 47-60。  new window
44.Cullen, R.,(2003)。“The Digital Divide: A Global and National Call to Action,”。The Electronic Library，vol. 21,no. 3，pp. 247-258。  new window
45.Douglas, B. H.,(2000)。“The Rural-urban Digital Divide,”。Journalism and Mass Communication Quarterly，vol. 77,no. 3，pp.549-561。  new window
46.Farhoomand, F. and Hrycyk, G. P.,(1985)。“The Feasibility of Computers in the Small Business Environment,”。American Journal of Small Business，vol. 9,no. 4，pp. 15-22。  new window
47.Feng, M. W. and Mac, S. C.,(2004)。“The Application of Information and Communication Technologies on Digital Learning to Reduce the Digital Divide,”。Information Society Research，vol. 7,no. 2，pp. 87-110。  new window
48.Forman, C., Goldfarb, A., and Greenstein, S.,(2005)。“Geographic Location and the Diffusion of Internet Technology,”。Electronic Commerce Research and Applications，vol. 4,no. 1，pp. 1-10。  new window
49.Foster, S. P.,(2000)。“The Digital Divide: Some Reflections,”。International Information and Library Review，vol. 32,no. 3，pp. 437-451。  new window
50.Gurney, P. M., Chambers, E., Grant, L., Shah, S., and Sullivan, M.,(2004)。“The Internet: Marketing Research’s Panacea or Pandora’s Box,”。Marketing Review，vol. 4,no. 1，pp. 27-45。  new window
51.Huang, H., Keser, C., Leland, J., and Shachat, J.,(2003)。“Trust, the Internet, and the Digital Divide,”。IBM Systems Journal，vol. 42,no. 3，pp. 503-518。  new window
52.James, E. P.,(2003)。“The Supply Side of the Digital Divide: Is There Equal Availability in the Broadband Internet Access Market?”。Economic Inquiry，vol. 41,no. 2，pp. 346-363。  new window
53.Javalgi, R. and Ramsey, R.,(2001)。“Strategic Issues of E-commerce as an Alternative Global Distributions System,”。International Marketing Review，vol. 18,no. 4，pp. 376-391。  new window
54.Jeffrey, J.,(2004)。“Reconstructing the Digital Divide from the Perspective of a Large, Poor, Developing Country,”。Journal of Information Technology，vol. 19,no. 3，pp. 172-177。  new window
55.Kuan, K. K. Y. and Chau, P. Y. K.,(2001)。“A Perception-based Model for EDI Adoption in Small Businesses Using a Technology-Organiza tion-Environment Framework,”。Information & management，vol. 38,no. 8，pp. 507-521。  new window
56.Kumar, K., van Dissel, H. G., and Bielli, P.,(1998)。“The Merchant of Prato-Revisited: Toward a Third Rationality of Information Systems,”。MIS Quarterly，vol. 22,no. 2，pp. 199-226。  new window
57.Lakshmi, S. I., Larry, T., and Julia, R.,(2002)。“Global E- commerce: Rationale, Digital Divide, and Strategies to Bridge the Divide,”。Journal of Global Information Technology Management，vol. 5,no. 1，pp. 43-69。  new window
58.Premkumar, G. and Roberts, M.,(1999)。“Adoption of New Information Technologies in Rural Small Business,”。OMEGA，vol. 27,no. 4，pp. 467-484。  new window
59.Rangaswamy, A. and Lilien, G. L.(1997)。“Software Tools for New Product Development,”。Journal of Marketing Research，vol. 34,no. 1，pp. 177-184。  new window
60.葉燉烟、鄭景俗、連振權(2006)。整合層級分析與模糊認知圖之武器系統評選模式。管理與系統，13(3)，371-392。new window  延伸查詢new window
61.賴玲如(2002)。各地中小企業e化現況。資訊與電腦，260，100-103。  延伸查詢new window
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63.古文秋、劉貞宛(2003)。槪述數位落差。網路社會學通訊期刊，23，15-18。  延伸查詢new window
64.林逢慶(2003)。消弭數位落差：政府的責任與對策。國家政策季刊，2(1)，29-52。  延伸查詢new window
65.紀國鐘(2003)。普及政府服務、縮短數位落差。硏考雙月刊，27(1)，30-39。  延伸查詢new window
66.耿伯文、吳昭儀(2003)。以模糊積分建構層級分析法之群體決策整合模式。管理學報，20(2)，201-218。  延伸查詢new window
67.張淑昭、陳淑惠、曾雪卿(1999)。提升我國積體電路産業競爭優勢之關鍵因素。亞太管理評論，5(4)，503-520。new window  延伸查詢new window
68.郭宏杉(2002)。資訊素養與數位落差。馬偕學報，2，129-138。  延伸查詢new window
69.Carsten, F.、Charles, K.(2003)。Whither the Digital Divide?。Journal of Policy, Regulation and Strategy for Telecommunications，5(6)，15-25。  new window
70.Chitu, O.、Victor, A. W. M.(2003)。A Framework for Assessing e-Commerce in Sub-Saharan Africa。Journal of Global Information Technology Management，6(3)，44-66。  new window
71.Corbitt, B. J.(2000)。Developing Intraorganizational Electronic Commerce Strategy: An Ethnographic Study。Journal of Information Technology，15(2)，119-130。  new window
72.Cragg, P. B.、King, M.(1993)。Small-Firm Computing: Motivators and Inhibitors。MIS Quarterly，17(1)，47-60。  new window
73.Cullen, R.(2003)。The Digital Divide: A Global and National Call to Action。The Electronic Library，21(3)，247-258。  new window
74.Douglas, B. H.(2000)。The Rural-urban Digital Divide。Journalism and Mass Communication Quarterly，77(3)，549-561。  new window
75.Farhoomand, F.、Hrycyk, G. P.(1985)。The Feasibility of Computers in the Small Business Environment。American Journal of Small Business，9(4)，15-22。  new window
76.Antonina, E.(2003)。Digital Divide and Implications on Growth: Cross-country Analysis。Journal of American Academy of Business，2(2)，450-453。  new window
77.Audley, G.、Mohd, A. M. N.(2005)。Socialising the Digital Divide Implications for ICTs and E-business Development。Journal of Electronic Commerce in Organizations，3(2)，82-94。  new window
78.Azari, R.、Pick, J. B.(2005)。Technology and Society: Socioeconomic Influences on Technological Sectors for United States Counties。Information Journal of Information Management，25(1)，21-37。  new window
79.Feng, M. W.、Mac, S. C.(2004)。The Application of Information and Communication Technologies on Digital Learning to Reduce the Digital Divide。Information Society Research，7(2)，87-110。  new window
80.Forman, C.、Goldfarb, A.、Greenstein, S.(2005)。Geographic Location and the Diffusion of Internet Technology。Electronic Commerce Research and Applications，4(1)，1-10。  new window
81.Huang, H.、Keser, C.、Leland, J.、Shachat, J. Trust。The Internet, and the Digital Divide。IBM Systems Journal，42(3)，503-518。  new window
82.James, E. P.(2003)。The Supply Side of the Digital Divide: Is There Equal Availability in the Broadband Internet Access Market?。Economic Inquiry，41(2)，346-363。  new window
83.Javalgi, R.、Ramsey, R.。Strategic Issues of E-commerce as an Alternative Global Distributions System。International Marketing Review，18(4)，376-391。  new window
84.Bagchi, K.(2005)。Factors Contributing to Global Digital Divide: Some Empirical Results。Journal of Global Information Technology Management，8(3)，47-66。  new window
85.Brady, M.、Saren, M.、Tzokas, N.。Integrating Information Technology into Marketing Practice-The IT Realize of Contemporaiy Marketing Practice。Journal of Marketing Management，18(5/6)，555-577。  new window
86.Kumar, K.、Dissel, H. G.、Bielli, P.。The Merchant of Prato-Revisited: Toward a Third Rationality of Information Systems。MIS Quarterly，22(2)，199-226。  new window
87.Lakshmi, S. I.、Larrys, T.、Julia, R.(2002)。Global E-commerce: Rationale,.Digital Divide, and Strategies to Bridge the Divide。Journal of Global Information Technology Management，5(1)，43-69。  new window
88.Rangaswamy, A.、Lilien, G. L.(1997)。Software Tools for New Product Development。Journal of Marketing Research，34(1)，177-184。  new window
89.Sharma, R.、Yetton, P.。The Contingent Effects of Management Support and Task Interdependence I on Successful Information Systems Implementation。MIS Quarterly，27(4)，533-555。  new window
90.Jeffrey, J.(2004)。Reconstructing the Digital Divide from the Perspective of a Large, Poor, Developing Country。Journal of Information Technology，19(35)，172-177。  new window
91.Foster, S. P.(2004)。The Digital Divide: Some Reflections。International Information and Library Review，32(3)，437-451。  new window
92.Gurney, P. M.、Chambers, E.、Grant, L.、Shah, S.、Sullivan, M.(2004)。The Internet: Marketing Research's Panacea or Pandora's Box。Marketing Review，4(1)，27-45。  new window
會議論文
1.Asia Pacific Economic Cooperation(2002)。APEC TEL Digital Divide Blueprint for Action。2002 Telecommunication and Information Ministerial Meeting。  new window
2.孫譪彬、詹文男、劉孟俊(2001)。「經濟發展與數位落差」。  延伸查詢new window
3.曾淑芬、劉靜怡、方念萱(2001)。「社會公平與數位落差」。  延伸查詢new window
4.孫藹彬、詹文男、劉孟俊(2001)。經濟發展與數位落差。  延伸查詢new window
5.曾淑芬、劉靜怡、方念萱(2001)。社會公平與數位落差。  延伸查詢new window
研究報告
1.行政院 iAeB 推動小組(2000)。產業電子化白皮書-邁向電子商務紀元。  延伸查詢new window
2.行政院研究開發考核委員會(2003)。台閩地區九十一年數位落差調查報告。行政院研究發展考核委員會。  延伸查詢new window
3.徐志明(2003)。「向數位落差宣戰」。  延伸查詢new window
4.經濟部技術處(2003)。產業電子化 AB 計劃的研究分析報告。  延伸查詢new window
5.資策會 ACI-FIND(2004)。「我國企業連網普及率及資訊應用度調查報告」。  延伸查詢new window
6.行政院硏究開發考核委員會(2003)。台閩地區九十一年數位落差調查報告。  延伸查詢new window
7.徐志明(2003)。向數位落差宣戰。  延伸查詢new window
8.經濟部技術處(2003)。産業電子化AB計劃的研究分析報告。  延伸查詢new window
9.資策會ACI-FIND(2004)。我國企業連網普及率及資訊應用度調査報告。  延伸查詢new window
10.World Economic Forum(2005)。Global Information Technology Report。  new window
學位論文
1.陳昌裕(2004)。中小企業對ASP需求之實證研究(碩士論文)。國立成功大學。  延伸查詢new window
2.呂執中(2004)。「中小企業對 ASP 需求之實證研究」。  延伸查詢new window
圖書
1.Warschauer, Mark(2003)。Technology and Social Inclusion: Rethinking the Digital Divide。The MIT Press。  new window
2.Saaty, T. L. and Forman, E. H. ,(1996)。The Hierarchy: A Dictionary of Hierarchies, AHP Series,。Pittsburgh：Expert Choice Inc..。  new window
3.Saaty, T. L.(1998)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。New York：McGraw-Hill International Book Co.。  new window
4.Hammersley, M.(1989)。The Dilemma of Qualitative Method: Herbert Blumer and the Chicago tradition。London：New York：Routledge。  new window
5.Novak, Joseph D.、Gowin, D. Bob(1984)。Learning How to Learn。Cambridge University Press。  new window
6.經濟部中小企業處(2006)。中小企業白皮書。台北：經濟部中小企業處。  延伸查詢new window
7.Strauss, Anselm L.、Corbin, Juliet M.(1990)。Basics of qualitative research: Grounded theory procedure and techniques。Sage。  new window
其他
1.OECD(2001)。Understanding the digital divide，http://www.oecd.org/data0ecd/38/57/1888451.pdf， 。  new window
2.行政院iAeB推動小組(2000)。産業電子化白皮書--邁向電子商務紀元。  延伸查詢new window
3.經濟部中小企業處(2006)。中小企業白皮書。  延伸查詢new window
4.National Telecommunications and Information Administration NTIA.(1997)。Falling Through the Net II: New Data on the Digital Divide，http://www.ntia.doc.gov/ntiahome/net2/falling.html。  new window
 
 
 
 
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