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題名：公共服務動機概念操作與應用之研究紀要
書刊名：中國行政評論
作者：張其祿 引用關係
作者(外文)：Jang, Chyi-lu
出版日期：2015
卷期：21:1
頁次：頁1-14
主題關鍵詞：公共服務動機；對公眾服務之嚮往；對公共價值之承諾；同理心；自我奉獻犧牲；Public service motivation；Attraction to public service；Commitment to public values；Compassion；Self-Sacrifice
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:24
  • 點閱點閱:51
「公共服務動機」是近年來在公共行政學理及實務上皆廣受矚目的研究議題，其原因主要在於政府改革的目標是希望能建立具有效能之政府，而決定政府效能良窳的關鍵因素之一便是公務人力的素質，因此如何促使具有高公共服務熱誠的優質人力能進入政府部門服務，便成為今日公共行政上的重要研究課題之一。本文係一研究紀要，其主要目的在探討「公共服務動機」此一概念的意涵及測量方式，並以文獻檢閱的方式來回顧以公共服務動機此一概念作為「前因」或「後果」之相關研究，以使國內學者瞭解公共服務動機此一課題在西方公共行政研究領域上的發展情況。本文最後並將分析公共服務動機研究的限制，特別是在本土研究應用上的局限，並展望其在我國環境下的應用發展。
Public Service Motivation (PSM) is defined as an individual's orientation to delivering services to people with a purpose to do good for others and society. As one of the most important research issues in the field of public administration, PSM plays a key role in government manpower reform for motivating civil servants towards achieving public purposes.However, there may exist cultural differences in motives toward public service, and it is essential to elaborate PSM as both a construct and measure in terms of socio-economic contexts while applying the concept of PSM to domestic issues. With emphasis on the possible antecedents and consequences of PSM, this study aimed to review the literature about the PSM constructs and measures as the foundation of developing local-related PSM measurement model. This paper concluded with some remarks for further development of PSM in local settings.
期刊論文
1.Perry, James L.、Rainey, Hal G.(1988)。The Public-Private Distinction in Organization Theory: A Critique and Research Strategy。Academy of Management Review，13(2)，182-201。  new window
2.Horton, Sylvia(2006)。The Public Service Ethos in the British Civil Service: An Historical Institutional Analysis。Public Policy and Administration，21(1)，32-48。  new window
3.Boyne, G. A.(2002)。Public and private management: What's the difference?。Journal of Management Studies，39(1)，97-122。  new window
4.Brewer, Gene A.(2003)。Building Social Capital: Civic Attitudes and Behavior of Public Servants。Journal of Public Administration Research and Theory，13(1)，5-26。  new window
5.Moynihan, D. P.、Pandey, S. K.(2007)。The role of organizations in fostering public service motivation。Public Administration Review，67(1)，40-53。  new window
6.Perry, James L.、Wise, Lois Recascino(1990)。The Motivational Bases of Public Service。Public Administration Review，50(3)，367-373。  new window
7.Wright, B. E.(2007)。Public Service Motivation: Does Mission Matter?。Public Administration Review，67(1)，54-60。  new window
8.Vandenabeele, W.(2008)。Development of a Public Service Motivation Measurement Scale: Corroborating and Extending Perry's Measurement Instrument。International Public Management Journal，11(1)，143-167。  new window
9.Rainey, H. G.、Bozeman, B.(2000)。Comparing Public and Private Organizations: Empirical Research and the Power of a Priori。Journal of Public Administration Research and Theory，10(2)，447-470。  new window
10.Lee, G.(2005)。PSM and Public Employees' Work Performance。Korean Society and Public Administration，16，81-104。  new window
11.Jang, C. L.(2012)。The Effect of Personality Traits on Public Service Motivation: Evidence from Taiwan。Social Behavior and Personality，40(5)，725-734。  new window
12.Giauque, D.、Ritz, A.、Varone, F.、Anderfuhren-Biget, S.、Waldner, C.(2011)。Putting Public Service Motivation into Context: A Balance between Universalism and Particularism。International Review of Administrative Sciences，77(2)，227-253。  new window
13.Coursey, D. H.、Pandey, S. K.(2007)。Public Service Motivation Measurement: Testing an Abridged Version of Perry's Proposed Scale。Administration and Society，39(5)，547-568。  new window
14.Perry, J. L.、Brudney, J. L.、Coursey, D.、Littlepage, L.(2008)。What drives morally committed citizens? A study of the antecedents of public service motivation。Public Administration Review，68(3)，445-458。  new window
15.Pandey, S. K.、Wright, B. E.、Moynihan, D. P.(2008)。Public Service Motivation and Interpersonal Citizenship Behavior in Public Organizations: Testing a Preliminary Model。International Public Management Journal，11(1)，89-108。  new window
16.Leisink, Peter、Steijn, Bram(2009)。Public service motivation and job performance of public sector employees in the Netherlands。International Review of Administrative Sciences，75(1)，35-52。  new window
17.Knoke, D.、Wright-Isak, C.(1982)。Individual motives and organizational incentive systems。Research in the Sociology of Organizations，1(2)，209-254。  new window
18.Kim, Sangmook(2009)。Revising Perry's measurement scale of public service motivation。The American Review of Public Administration，39(2)，149-163。  new window
19.Hondeghem, A.、Perry, J. L.(2009)。EGPA symposium on public service motivation and performance: Introduction。International Review of Administrative Sciences，75(1)，5-9。  new window
20.DeHart‐Davis, Leisha、Marlowe, Justin、Pandey, Sanjay K.(2006)。Gender dimensions of public service motivation。Public Administration Review，66(6)，873-887。  new window
21.Alonso, Pablo、Lewis, Gregory B.(2001)。Public service motivation and job performance: Evidence from the federal sector。The American Review of Public Administration，31(4)，363-380。  new window
22.吳宗憲(20120900)。臺南市政府文官公共服務動機與工作滿意、工作努力意願之實證研究--以個人／組織配適度作為調節變項。公共行政學報，43，91-126。new window  延伸查詢new window
23.Brewer, Gene A.、Selden, Sally Coleman(1998)。Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic。Journal of Public Administration Research and Theory，8(3)，413-439。  new window
24.Perry, James L.(1996)。Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity。Journal of Public Administration Research and Theory，6(1)，5-22。  new window
25.Vandenabeele, Wouter(2008)。Government Calling: Public Service Motivation as an Element in Selecting Government as an Employer of Choice。Public Administration，86(4)，1089-1105。  new window
26.Brewer, Gene A.、Selden, Sally Coleman、Facer, Rex L. II(2000)。Individual Conceptions of Public Service Motivation。Public Administration Review，60(3)，254-264。  new window
27.Bright, Leonard(2005)。Public Employees With High Levels of Public Service Motivation : Who Are They, Where Are They, and What do They Want?。Review of Public Personnel Administration，25(2)，138-155。  new window
28.Crewson, P. E.(1997)。Public-service motivation: Building empirical evidence of incidence and effect。Journal of Public Administration Research and Theory，7(4)，499-518。  new window
29.Houston, David J.、Cartwright, Katherine E.(2007)。Spirituality and Public Service。Public Administration Review，67(1)，88-102。  new window
30.Naff, Katherine C.、Crum, John(1999)。Working for america: Does public service motivation make a difference?。Review of Public Personnel Administration，19(4)，5-16。  new window
31.Perry, James L.(1997)。Antecedents of Public Service Motivation。Journal of Public Administration Research and Theory，7(2)，181-197。  new window
32.Vandenabeele, Wouter(2009)。The Mediating Effect of Job Satisfaction and Organizational Commitment on Self-Reported Performance: More Robust Evidence of the PSM-performance relationship。International Review of Administrative Sciences，75(1)，11-34。  new window
33.Wright, B. E.、Pandey, S. K.(2008)。Public service motivation and the assumption of person-organization fit: Testing the mediating effect of value congruence。Administration and Society，40(5)，502-521。  new window
34.Denhardt, Robert B.、Denhardt, Janet Vinzant(2000)。The New Public Service: Serving Rather Than Steering。Public Administration Review，60(6)，549-559。  new window
35.Houston, David J.(2000)。Public Service Motivation: A Multivariate Test。Journal of Public Administration Research and Theory，10(4)，713-728。  new window
會議論文
1.Brewer, G. A.(2002)。Public Service Motivation: Theory, Evidence, and Prospects for Research。The Annual Meeting of the American Political Science Association，(會議日期: 2002/08/29-09/01)。Boston, Massachusetts。  new window
2.Vandenabeele, W.、Hondeghem, A.、Maesschalck, J.、Depré, R.(2004)。Values and Motivation in Public Administration: Public Service Motivation in an International Comparative Perspective。EGPA 2004 Annual Conference，(會議日期: September 1-4)。Ljubljana, Slovenia。  new window
3.Steen, T.(2006)。Revaluing Bureaucracy: What about Public Servant's Motivation?。The EGPA annual Conference，(會議日期: August 8-9)。Milan。  new window
4.Perry, J. L.、Hondeghem, A.、Wise, L. R.(2009)。Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future。The 2009 International Public Service Motivation Research Conference，(會議日期: June 7-10)。Bloomington。  new window
5.Giauque, D.、Ritz, A.、Varone, F.、Anderfuhren-Biget, S.(2009)。Motivation of Public Employees at the Municipal Level in Switzerland。The International Public Service Motivation Research Conference，(會議日期: April 4-6)。Bloomington。  new window
6.Coursey, D. H.、Pandey, S. K.(2009)。PSM and Support for Citizen Participation: A Test of Perry and Vandenabeele's Reformulation of PSM Theory。The International Public Service Motivation Research Conference，(會議日期: June 2009)。Indiana:：Indiana University。  new window
7.陳怡昌、楊賀雯、陳思穎(2008)。公務人員之心理契約對組織公民行為的影響--以公共服務動機為干擾變數。第十一屆兩岸中華文化與經營管理學術研討會，江蘇大學 (會議日期: 8月17-18日)。  延伸查詢new window
研究報告
1.Kim, S.、Vandenabeele, W.(2010)。Developing the Measurement Scale of Public Service Motivation for International Use - Finalizing the Possible Items of Public Service Motivation。  new window
學位論文
1.曹瓊文(2012)。行政機關員工公共服務動機與情緒勞務之研究：以新北市中和區公所為例(碩士論文)。淡江大學。  延伸查詢new window
2.陳美容(2011)。公立醫院員工公共服務動機、組織承諾與組織公民行為之研究(碩士論文)。淡江大學。  延伸查詢new window
3.戴連勝(2009)。個人受組織影響公共服務動機之研究--以北海岸五鄉鎮第一線公務人員為例(碩士論文)。國立臺北大學。  延伸查詢new window
圖書
1.Perry, J. L.、Hondeghem, A.(2008)。Motivation in Public Management。Oxford：Oxford University Press。  new window
2.Rainey, H. G.(2009)。Understanding and Managing Public Organizations。San Francisco, CA：Jossey-Bass。  new window
3.Denhardt, R. B.、Denhardt, J. S.(2003)。The New Public Service: Service, not Steering。New York：M. E. Sharpe。  new window
4.Linstone, H. A.、Turoff, M.(1975)。The delphi method: Techniques and application。Addison-Wesley。  new window
5.Gore, Al(1993)。From Red Tape to Results: Creating A Government That Works Better and Costs Less。Washington, D.C.：Government Printing Office。  new window
圖書論文
1.Steen, T.(2008)。Not a government monopoly: The private, nonprofit, and voluntary sectors。Motivation in public management: The call of public service。Oxford：Oxford University Press。  new window
2.Wright, B. E.(2008)。Methodological Challenges Associated with Public Service Motivation Research。Motivation in Public Management: The Call of Public Service。Oxford University Press。  new window
3.Moynihan, D. P.(2008)。The Normative Model in Decline? Public Service Motivation in the Age of Governance。Motivation in Public Management: The Call of Public Service。Oxford：Oxford University Press。  new window
4.John, P.、Johnson, M.(2008)。Is There Still a Public Service Ethos?。British Social Attitudes: The 24th Report。London：Sage。  new window
5.Rainey, H. G.、Chun, Y. H.(2005)。Public and Private Management Compared。The Oxford Handbook of Public Management。Oxford：Oxford University Press。  new window
6.Perry, J. L.、Hondeghem, A.(2008)。Directions for future theory and research。Motivation in public management: The call of public service。Oxford, UK：Oxford University Press。  new window
7.Pandey, S. K.、Stazyk, E. C.(2008)。Antecedents and correlates of public service motivation。Motivation in public management: The call of public service。New York：Oxford University Press。  new window
8.Brewer, G. A.(2008)。Employee and Organizational Performance。Motivation in Public Management: The Call of Public Service。New York。  new window
 
 
 
 
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8. 公務人員「單位離職傾向」之影響因素分析
9. 情緒智力對工作滿意度之影響：公共服務動機的中介效果與調節效果
10. 動保文官同情疲勞現象、成因、影響及因應策略之思辨
11. 繁文縟節如何影響公共服務動機？2011年臺灣文官調查資料之分析
12. 公共行政教育是否造就出更好的公務人員？準公務人員的工作信心與公共服務動機
13. 公共服務動機：回顧、反思與未來方向
14. 書評：觀察政府菁英[1.R. A. W. Rhodes, P.'t. Hart and M. Noordegraaf eds., «Observing Government Elites» (觀察政府菁英) (Basingstoke, UK: Palgrave-Macmillan, 2007) 2.R. A. W. Rhodes, «Everyday Life in British Government» (英國政府中的日常生活) (Oxford, UK: Oxford University Press (OUP), 2011)]
15. 逆境商數與心理擁有感之研究：臺灣省政府個案分析
 
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