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題名:應用日誌法探究餐飲業顧客無禮行為對服務人員情緒耗竭之影響:跨層次分析
書刊名:觀光休閒學報
作者:黃秀卿
作者(外文):Huang, Hsiu-chin
出版日期:2018
卷期:24:1
頁次:頁1-38
主題關鍵詞:餐飲店知覺組織支持工作敬業階層線性模式縱貫資料Catering servicePerceived organizational supportWork engagementHierarchical linear modelingLongitudinal data
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:313
  • 點閱點閱:11
期刊論文
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2.Grandey, Alicia A.、Kern, Julie H.、Frone, Michael R.(2007)。Verbal abuse from outsiders versus Insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor。Journal of Occupational Health Psychology,12(1),63-79。  new window
3.Lugosi, P.(2008)。Hospitality spaces, hospitable moments: Consumer encounters and affective experiences in commercial settings。Journal of Foodservice,19(2),139-149。  new window
4.蕭婉鎔(20130400)。服務銷售人員情緒勞動心理歷程之探討:資源保存理論觀點。中原企管評論,11(1),27-53。new window  延伸查詢new window
5.Maslach, Christina、Leiter, Michael P.(2008)。Early predictors of job burnout and engagement。Journal of Applied Psychology,93(3),498-512。  new window
6.吳菊、龍淑真、鄭美滿(20130600)。餐飲從業人員工作特性與工作倦怠關聯性之研究。島嶼觀光研究,6(2),46-73。new window  延伸查詢new window
7.Bakker, A. B.、Bal, M. P.(2010)。Weekly work engagement and performance: A study among starting teachers。Journal of Occupational and Organizational psychology,83(1),189-206。  new window
8.Xanthopoulou, D.、Heuven, E.、Demerouti, E.、Bakker, A. B.、Schaufeli, W. B.(2008)。Working in the sky: A diary study on work engagement among flight attendants。Journal of Occupational Health Psychology,13(4),345-356。  new window
9.Hochwarter, W. A.、Kacmar, C. J.、Perrewé, P. L.、Johnson, D.(2003)。Perceived organizational support as a mediator of the relationship between politics perceptions and work outcomes。Journal of Vocational Behavior,63(3),438-456。  new window
10.王志宏、駱香妃、鄧秀玉、林姿宛(20120900)。餐旅產業第一線員工情緒勞務、工作倦怠與工作滿意度之研究。餐旅暨觀光,9(3),151-170。new window  延伸查詢new window
11.Allen, D. G.、Shore, L. M.、Griffeth, R. W.(2003)。The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process。Journal of Management,29(1),99-118。  new window
12.林耀南(20100800)。餐飲第一線服務人員幽默感量表之建構與發展。觀光休閒學報,16(2),139-164。new window  延伸查詢new window
13.Schaufeli, W. B.、Taris, T. W.、Van Rhenen, W.(2008)。Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being?。Applied Psychology: An International Review,57(2),173-203。  new window
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22.Bakker, A. B.、Demerouti, E.、Euwema, M. C.(2005)。Job resources buffer the impact of job demands on burnout。Journal of Occupational Health Psychology,10(2),170-180。  new window
23.van Jaarsveld, Danielle D.、Walker, David D.、Skarlicki, Daniel P.(2010)。The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility。Journal of Management,36(6),1486-1504。  new window
24.Goldberg, L. S.、Grandey, A. A.(2007)。Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation。Journal of Occupational Health Psychology,12(3),301-318。  new window
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27.Garrosa, E.、Moreno-Jiménez, B.、Rodríguez-Muñoz, A.、Rodríguez-Carvajal, R.(2011)。Role stress and personal resources in nursing: A cross-sectional study of burnout and engagement。International Journal of Nursing Studies,48(4),479-489。  new window
28.Bunk, J. A.、Magley, V. J.(2013)。The role of appraisals and emotions in understanding experiences of workplace incivility。Journal of Occupational Health Psychology,18(1),87-105。  new window
29.Vinokur, A. D.、Pierce, P. F.、Lewandowski-Romps, L.(2009)。Disentangling the relationships between job burnout and perceived health in a military sample。Stress and Health,25(4),355-363。  new window
30.蕭婉鎔(20140600)。員工每日情緒對情緒勞動之影響:情感事件理論的觀點。臺大管理論叢,24(2),249-281。new window  延伸查詢new window
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33.Walker, David D.、van Jaarsveld, Danielle D.、Skarlicki, Daniel P.(2014)。Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity。Journal of Applied Psychology,99(1),151-161。  new window
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36.Lim, Sandy、Cortina, Lilia M.、Magley, Vicki J.(2008)。Personal and workgroup incivility: impact on work and health outcomes。Journal of Applied Psychology,93(1),95-107。  new window
37.Pearson, C. M.、Andersson, L. M.、Wegner, J. W.(2001)。When workers flout convention: A study of workplace incivility。Human Relations,54(11),1387-1419。  new window
38.Sliter, Michael T.、Sliter, Katherine A.、Jex, Steve M.(2012)。The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance。Journal of Organizational Behavior,33(1),121-139。  new window
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41.Cole, M. S.、Walter, F.、Bedeian, A. G.、O'Boyle, E. H.(2012)。Job burnout and employee engagement: A meta-analytic examination of construct proliferation。Journal of Management,38(5),1550-1581。  new window
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研究報告
1.經濟部統計處(2015)。表5:餐飲業營業額。  延伸查詢new window
學位論文
1.許麗玲(2016)。以迴歸分析法探究影響某公營行庫員工敬業度之因果模式(碩士論文)。東吳大學。  延伸查詢new window
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其他
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圖書論文
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2.Seligman, M. E. P.、Csikszentmihalyi, M.(2014)。Positive psychology: An introduction。Flow and the foundations of positive psychology: The collected works of Mihaly Csikszentmihalyi。Springer。  new window
3.Shirom, A.(1989)。Burnout in work organizations。International review of industrial-organizational psychology。New York:Wiley。  new window
4.Weiss, H. M.、Cropanzano, R.(1996)。Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work。Research in organizational behavior。Elsevier Science/JAI Press。  new window
 
 
 
 
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