期刊論文| 1. | Barbuto, J. E.、Moss, J. A.(2006)。Dispositional Effects in Intra-organizational Influence Tactics: A Meta-analytic Review。Journal of Leadership and Organizational Studies，12(3)，30-48。   |
| 2. | Nowicki, S. Jr.、Strickland, B. R.(1973)。A locus of control scale for children。Journal of Consulting and Clinical Psychology，40(1)，148-154。 |
| 3. | Shuler, S.、Sypher, B. D.(2000)。Seeking emotional labor: When managing the heart enhances the work experience。Management Communication Quarterly，14(1)，50-89。 |
| 4. | Cadinu, M.、Maass, A.、Lombardo, M.、Frigerio, S.(2006)。Stereotype Threat: The Moderating Role of Locus of Control Beliefs。European Journal of Social Psychology，36(2)，183-197。 |
| 5. | Heuven, Ellen、Bakker, Arnold B.、Schaufeli, Wilmar B.、Huisman, Noortje(2006)。The Role of Self-Efficacy in Performing Emotion Work。Journal of Vocational Behavior，69(2)，222-235。 |
| 6. | Lefcourt, H. M.(1966)。Internal Versus External Control of Reinforcement: A Review。Psychological Bulletin，65(4)，206-220。 |
| 7. | Mears, A.、Finlay, W.(2005)。Not Just a Paper Doll: How Models Manage Bodily Capital and Why They Perform Emotional Labor。Journal of Contemporary Ethnography，34(3)，317-343。 |
| 8. | Mowday, R. T.(1999)。Reflections on the Study and Relevance of Organizational Commitment。Human Resource Management Review，8(4)，387-401。 |
| 9. | Strickland, B. R.(1989)。Internal-External Control Expectancies: From Contingency to Creativity。American Psychologist，44(1)，1-12。 |
| 10. | Wharton, A. S.(1999)。The Psychological Consequences of Emotional Labor。The Annals of the American Academy of Political and Social Sciences，561(1)，158-176。 |
| 11. | Elovainio, M.、Kivimaki, M.、Vahtera, J.、Virtanen, M.、Keltikangas-Jarvinen, L.(2003)。Personality as a Moderator in the Relations between Perceptions of Organizational Justice and Sickness Absence。Journal of Vocational Behavior，63(3)，379-395。 |
| 12. | Judge, T. A.、Erez, A.、Bono, J. E.(1998)。The Power of Being Positive: The Relation between Positive Self-Concept and Job Performance。Human Performance，11(2/3)，167-187。 |
| 13. | Lam, S. S. K.、Schaubroeck, J.(2000)。The Role of Locus of Control in Reactions to Being Promoted and to Being Passed Over: A Quasi Experiment。Academy of Management Journal，43(1)，66-78。 |
| 14. | Liu, Y.、Perrewe, P.、Hochwarter, W. A.、Kacmar, C. J.(2004)。Dispositional Antecedents and Consequences of Emotional Labor at Work。Journal of Leadership and Organizational Studies，10(4)，12-26。 |
| 15. | Marino, K. E.、White, S. E.(1985)。Departmental Structure, Locus of Control, and Job Stress: The Effect of a Moderator。Journal of Applied Psychology，70(4)，782-784。 |
| 16. | Sharpe, E. K.(2005)。"Going Above and Beyond": The Emotional Labor of Adventure Guides。Journal of Leisure Research，37(1)，29-50。 |
| 17. | Suh, E. M.(2002)。Culture, Identity Consistency, and Subjective Well-Being。Journal of Personality and Social Psychology，83(6)，1378-1391。 |
| 18. | Erickson, Rebecca J.、Ritter, Christian(2001)。Emotional Labor, Burnout, and Inauthenticity: Does Gender Matter?。Social Psychology Quarterly，64(2)，146-163。 |
| 19. | Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review，18(1)，88-115。 |
| 20. | Ashkanasy, N. M.、Hartel, C. E. J.、Daus, C. S.(2002)。Diversity and Emotion: The New Frontiers in Organizational Behavior Research。Journal of Management，28(3)，307-338。 |
| 21. | Spector, P. E.、O'Connell, B. J.(1994)。The Contribution of Personality Traits, Negative Affectivity, Locus of Control and Type A to the Subsequent Reports of Job Stressors and Job Strains。Journal of Occupational and Organizational Psychology，67(1)，1-12。 |
| 22. | Brotheridge, C. M.、Lee, R. T.(2003)。Development and Validation of the Emotional Labor Scale。Journal of Occupational and Organizational Psychology，76(3)，365-379。 |
| 23. | Meyer, J. P.、Paunonen, S. V.、Gellatly, I. R.、Goffin, R. D.、Jachson, D. N.(1989)。Organizational Commitment and Job Performance: It's the Nature of the Commitment That Counts。Journal of Applied Psychology，74(1)，152-156。 |
| 24. | Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。 |
| 25. | Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations，20(2)，205-232。 |
| 26. | Callero, P. L.(1985)。Role-identity salience。Social Psychology Quarterly，48(3)，203-215。 |
| 27. | Rotter, J. B.(1966)。Generalized expectancies for internal versus external control of reinforcement。Psychological Monographs: General and Applied，80(1)=609，1-28。 |
| 28. | Karatepe, O. M.、Uludag, O.、Menevis, I.、Hadzimehmedagic, L.、Baddar, L.(2006)。The effects of selected individual characteristics on frontline employee performance and job satisfaction。Tourism Management，27(4)，547-560。 |
| 29. | Grandey, Alicia A.(2000)。Emotion regulation in the workplace: a new way to conceptualize emotional labor。Journal of Occupational Health Psychology，5(1)，95-110。 |
| 30. | Blau, Gary J.(1987)。Locus of Control as a Potential Moderator of the Turnover Process。Journal of Occupational Psychology，60(1)，21-29。 |
| 31. | Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。 |
| 32. | Chu, Kay Hei-Lin、Murrmann, Suzanne K.(2006)。Development and validation of the hospitality emotional labor scale。Tourism Management，27(6)，1181-1191。 |
| 33. | Kruml, S. M.、Geddes, D.(2000)。Exploring the dimensions of emotional labor: the heart of Hochschild's work。Management Communication Quarterly，14(1)，8-49。 |
| 34. | Pugliesi, K.(1999)。The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being。Motivation and Emotion，23(2)，125-154。 |
| 35. | Schaubroeck, John、Jones, James R.(2000)。Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms。Journal of Organizational Behavior，21(2)，163-183。 |
| 36. | Tsai, Wei-Chi(2001)。Determinants and consequences of employee displayed positive emotions。Journal of Management，27(4)，497-512。 |
| 37. | Locke, Edwin A.(1969)。What is job satisfaction?。Organizational Behavior and Human Performance，4(4)，309-336。 |
| 38. | Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。 |
| 39. | Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review，12(1)，23-37。 |
| 40. | Rotter, J. B.(1975)。Some Problems and Misconceptions Related to the Construct of Internal versus External Control of Reinforcement。Journal of Consulting and Clinical Psychology，43(1)，56-67。 |
| 41. | Spector, Paul E.(1982)。Behavior in Organizations as a Function of Employee's Locus of Control。Psychological Bulletin，91(3)，482-497。 |
| 42. | Zapf, Dieter(2002)。Emotion work and psychological well-being: A review of the literature and some conceptual considerations。Human Resource Management Review，12(2)，237-268。 |
| 43. | Diefendorff, James M.、Croyle, Meredith H.、Gosserand, Robin H.(2005)。The dimensionality and antecedents of emotional labor strategies。Journal of Vocational Behavior，66(2)，339-357。 |
| 44. | Wiener, Yoash(1982)。Commitment in Organizations: A Normative View。Academy of Management Review，7(3)，418-428。 |
| 45. | Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。 |
| 46. | Mathieu, J. E.、Zajac, D. M.(1990)。A review and meta-analysis of the antecedents, correlates, and consequence of organizational commitment。Psychological Bulletin，108(2)，171-194。 |
| 47. | Porter, Lyman W.、Mowday, Richard T.、Steers, Richard M.(1979)。The measurement of organizational commitment。Journal of Vocational Behavior，14(2)，224-247。 |
| 48. | Judge, T. A.、Bono, J. E.(2001)。Relationship of core self-evaluations, traits: self esteem, generalized self-efficacy, locus of control, and emotional stability: with job satisfaction and job performance: A meta-analysis。Journal of Applied Psychology，86(1)，80-92。 |
| 49. | Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。 |