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題名：投入正確的戰場．披上合宜的征衣--國際觀光旅館高階經理人應具備的性格與能力
書刊名：休閒與遊憩研究
作者：李力昌 引用關係／張艷秀／鄧雅如
作者(外文)：Lee, Li-chang／Chang, Yen-hsiu／Teng, Ya-ru
出版日期：2008
卷期：2:2
頁次：頁19-61
主題關鍵詞：性格；能力；高階經理人；國際觀光旅館；Personality；Skill；Executive manager；International tourist hotel
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:34
  • 點閱點閱:175
本研究之目的在於探討與國際觀光旅館業特質配適之高階經理人性格與能力，以供業界擇才、從業人員生涯規劃、與潛在員工職業選擇的參考。研究使用質化方法，抽樣六位年資20年以上現任或曾任國際觀光旅館總經理，以半結構深度菁英訪談法獲取內部觀點。分析顯示，合宜之經理人性格及能力與旅館產業特性息息相關，相關研究在產業的脈絡中方能獲致深度的瞭解。研究顯示，高階經理人的性格與能力具有「不可分割性」，經理人需擁有耐心與細心、合作性格、外向活潑、正面特質、以及觀察力與視野等性格，研究亦顯示經理人應具備專業、語言、情緒智力、領導、統整與策略、知人善任等重要能力。研究也發現高階經理人最適切的性格類型為中庸溫和，審美與創造力則為值得進一步探討的進階能力。各種能力依照經理人職業發展的不同階段而有不同的強調，也在職涯或人生的不同階段發軔。
This study aims to investigate the personality traits and crucial skills for executive managers of international tourist hotels in order to provide the industry, current and potential employees with directions regarding selection, career development, and job choice. The research adopted qualitative methods, using semi-structured elite in-depth interviews to collect data. The respondents were six present or past general managers from international tourist hotels. Each of them has at least 20 years of experiences in the industry. The results show that the suitable personality and skills to be intertwined with industrial features. It was found that a personality of patience and considerations, cooperativeness, outgoing, positivity, insight and vision are required. It also shows that professional knowledge, language proficiency, emotional intelligence, leadership, integrating ability and tactics, and person knowledge are crucial skills. The results indicate 'moderation' to be the most suitable personality and aesthetics and creativity to be advanced skills for executive managers. It was demonstrated that various skills have different significance and developmentally critical time during an executive manager's career.
期刊論文
1.呂佩勳(20061200)。位位出冠軍--餐旅經理人換人做做看。餐旅暨家政學刊，3(4)，517-533。new window  延伸查詢new window
2.Deadrick, D. L.、McAfee, R. B.(2001)。Service with a smile: Legal and emotional issues。Journal of Quality Management，6(1)，99-110。  new window
3.Hunter, A.(1993)。Local knowledge and local power: Notes on the ethnography of local community elites。Journal of Contemporary Ethnography，22(1)，36-58。  new window
4.Lee, L.、Howat, G.、Wu, Y. H.(2008)。Individual differences in the effects of emotional work on job satisfaction and organizational commitment: The moderating effects of locus of control and role identity。Tunghai Management Review，10(1)。  new window
5.Muchinsky, P. M.(1999)。Application of Holland’s theory in industrial and organizational settings。Journal of Vocational Behavior，55(1)，127-135。  new window
6.Ostrander, S. A.(1993)。Surely you're not in this just to be helpful。Journal of Contemporary Ethnography，22(1)，7-27。  new window
7.Silva, P.(2006)。Effects of disposition on hospitality employee job satisfaction and commitment。International Journal of Contemporary Hospitality Management，18(4)，317-328。  new window
8.Judge, T. A.、Erez, A.、Bono, J. E.(1998)。The Power of Being Positive: The Relation between Positive Self-Concept and Job Performance。Human Performance，11(2/3)，167-187。  new window
9.Ashkanasy, N. M.、Hartel, C. E. J.、Daus, C. S.(2002)。Diversity and Emotion: The New Frontiers in Organizational Behavior Research。Journal of Management，28(3)，307-338。  new window
10.Mount, Michael K.、Barrick, Murray R.、Stewart, Greg L.(1998)。Five-factor model of personality and performance in jobs involving interpersonal interactions。Human Performance，11(2/3)，145-165。  new window
11.MacCannell, Dean(1973)。Staged authenticity: Arrangements of social space in tourist settings。American Journal of Sociology，79(3)，589-603。  new window
12.Goldberg, L. R.(1990)。Alternative Description of Personality? The Big-Five Factor。Journal of Personality and Social Psychology，59(6)，1216-1229。  new window
13.Teng, C. C.(2008)。The effects of personality traits and attitudes on student uptake in hospitality employment。International Journal of Hospitality Management，27(1)，76-86。  new window
14.Tepeci, M.、Bartlett, A. L. B.(2002)。The hospitality industry culture profile: a measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions。International Journal of Hospitality Management，21(2)，151-170。  new window
15.Mayer, J. D.、Salovey, P.(1993)。The intelligence of emotional intelligence。Intelligence，17(4)，433-442。  new window
16.Prati, L. M.、Douglas, C.、Ferris, G. R.、Ammeter, A. P.、Buckley, M. R.(2003)。Emotional intelligence, leadership effectiveness, and team outcomes。International Journal of Organizational Analysis，11(1)，21-40。  new window
17.Chu, Kay Hei-Lin、Murrmann, Suzanne K.(2006)。Development and validation of the hospitality emotional labor scale。Tourism Management，27(6)，1181-1191。  new window
18.Barrick, Murray R.、Mount, Michael K.(1991)。The big five personality dimensions and job performance: A meta-analysis。Personnel Psychology，44(1)，1-26。  new window
19.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review，12(1)，23-37。  new window
20.McCrae, Robert R.、John, Oliver P.(1992)。An Introduction to the Five-Factor Model and Its Applications。Journal of Personality，60(2)，175-215。  new window
21.Shamir, Boas(1980)。Between Service and Servility: Role Conflict in Subordinate Service Roles。Human Relations，33(10)，741-756。  new window
學位論文
1.謝琬菱(2006)。旅館從業人員人格特質與工作滿意度之研究--以台灣國際觀光旅館為例(碩士論文)。國立高雄餐旅學院。  延伸查詢new window
2.沙荃(2006)。台灣國際觀光旅館產業工作人員情緒智力,問題解決能力與績效之研究(碩士論文)。中興大學。  延伸查詢new window
3.洪曉君(2007)。台灣國際觀光旅館員工人格特質與工作生活品質對工作投入影響之研究(碩士論文)。高雄餐旅學院。  延伸查詢new window
4.徐淑麗(2004)。CEO人格特質、領導型態及組織文化間關係探討--以中部某國際觀光旅館之CEO為例(碩士論文)。靜宜大學。  延伸查詢new window
5.張艷秀(2007)。國際觀光旅館總經理的領導養成暨職涯發展之探討(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
6.劉幸茹(200706)。旅館員工工作價值觀與工作滿足之研究--以某國際觀光旅館為例(碩士論文)。靜宜大學。  延伸查詢new window
7.趙惠玉(2003)。國際觀光旅館員工人格特質與服務態度關係之研究(博士論文)。中國文化大學。new window  延伸查詢new window
8.龔盟裕(2007)。高雄市國際觀光旅館從業人員之人格特質、組織文化與工作績效認知之相關研究(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
9.王瑤芬(2005)。國際觀光旅館餐飲部門高階主管職涯發展及其影響因素之研究(博士論文)。國立臺灣師範大學。new window  延伸查詢new window
10.周思穎(2006)。餐旅業建教合作生實習滿意度與未來從事餐旅業意願之探討(碩士論文)。國立中央大學。  延伸查詢new window
11.王麗菱(2001)。國際觀光旅館餐飲外場工作人員應具備專業能力之分析研究(博士論文)。國立臺灣師範大學，臺北市。new window  延伸查詢new window
12.李雪秀(2005)。人格特質與實習勞動條件對餐旅技職生畢業後投入觀光旅館業意願之影響：實習社會化及主管領導之干擾效果(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.Guerrier, Y.(1999)。Organizational Behavior in Hotels and Restaurants: An International Perspective。Chichester, NY：John Wiley & Sons, Inc.。  new window
2.蘇國垚、劉萍(2002)。位位出冠軍：讓每個職位的人都能成功。天下遠見。  延伸查詢new window
3.Howat, G.、李力昌(2007)。觀光休閒產業組織行為。台北：華都。  延伸查詢new window
4.李今尹(2007)。床單下的秘密--奢華五星級飯店的醜聞與謊言化。台北：商談文化。  延伸查詢new window
5.李元義(2007)。愛上大飯店：從清潔生到兩家五星級飯店總經理。台北：文經社。  延伸查詢new window
6.林建煌、Robbins, S. P.、Decenzs, D. A.(2005)。現代管理學。台北：華泰。  延伸查詢new window
7.Robbins, P. S.、DeCenzo, D. A.(2005)。Fundamentals of Management。  new window
8.Haksever, G.、Render, B.、Russell, R. S.、Murdick, R. G.(2000)。Service management and operations。  new window
9.鄒慶士(2003)。服務業作業管理。台北：雙葉。  延伸查詢new window
10.蘇國垚(2004)。意外的貴人--個旅館人的驚奇之旅。台北：天下文化。  延伸查詢new window
11.Berger, F.、Ferguson, D. H.(1990)。Innovation: Creativity techniques for hospitality managers。New York, NY：John Wiley & Sons, Inc。  new window
12.Boorstin, D.(1992)。The Image of Pseudo-Events in America。New York：Vintage。  new window
13.Fineman, S.(2000)。Emotion in organizations。London：Sage。  new window
14.Lashley, C.(2003)。Organization behavior for leisure service。burlington, MA：Butterworth-Heinemann。  new window
15.Rubin, H. J.、Rubin, I. S.(2005)。Qualitative interviewing: The art of hearing data。Sage。  new window
16.Veblen, Thorstein B.(1899)。The Theory of the Leisure Class。New York：McMillan。  new window
17.Goleman, D.、Boyatzis, R.、Mckee, A.(2002)。Primal leadership: Realizing the power of motional intelligence。Boston, MA：Harvard Business Review Press。  new window
18.Lovelock, C.、Wirtz, J.(2004)。Services Marketing: People, Technology, Strategy。Prentice-Hall。  new window
19.Goffman, Erving、徐江敏、李姚軍(1992)。日常生活中的自我表演。久大。  延伸查詢new window
20.漢寶德(2007)。談美感。臺北市：聯經出版事業公司。  延伸查詢new window
21.MacCannell, Dean(1999)。The Tourist: A New Theory of the Leisure Class。Berkeley, California：University of California Press。  new window
22.Goleman, D.(1996)。Emotional Intelligence: Why It Can Matter More than IQ。Bloomsbury Publishing。  new window
23.Holland, John L.(1997)。Making vocational choices: a theory of vocational personalities and work environments。Psychological Assessment Resources, Inc.。  new window
24.Pine, B. J. II、Gilmore, J. H.(1999)。The experience economy: Work is theatre and every business a state。Harvard Business School Press。  new window
25.Weber, Max、Roth, Guenther、Wittich, Claus(1978)。Economy and Society: An Outline of Interpretative Sociology。Berkeley。  new window
26.Goffman, Ervin(1959)。The Presentation of the Self in Everyday Life。New York：Doubleday Anchor。  new window
27.Miles, Matthew B.、Huberman, A. Michael、Newman, G.(1994)。Qualitative data analysis: an expanded sourcebook。Sage Publications。  new window
28.Kotter, J. P.(1982)。The general managers。The Free Press。  new window
29.Yukl, Gary A.(2006)。Leadership in Organizations。Prentice Hall。  new window
30.Pine, B. Joseph II、Gilmore, James H.、夏業良、魯煒(2003)。體驗經濟時代。台北：經濟新潮社。  延伸查詢new window
31.丹尼爾．高曼、張美惠(1996)。EQ。時報文化。  延伸查詢new window
32.Allport, Gordon Willard(1937)。Personality: A Psychological Interpretation。Holt, Rinehart & Winston。  new window
33.Robbins, Stephen P.、李青芬、李雅婷、趙慕芬(2002)。組織行為學。華泰文化。  延伸查詢new window
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35.Seidman, Irving(2006)。Interviewing as qualitative research: A guide for researchers in education and the social sciences。Teachers College Press。  new window
圖書論文
1.Van Maanen, J.(1991)。The smile factory: Work at Disneyland。Reframing Organizational Culture。Sage。  new window
 
 
 
 
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