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題名：創業導向對服務能力與績效之影響--以臺灣地區航空貨運承攬業為例
書刊名：航運季刊
作者：周貞慧／連淑君 引用關係／林若男／梁金樹
作者(外文)：Chou, Chen-hui／Lien, Shu-chun／Lin, Ro-nan／Liang, Gin-shuh
出版日期：2011
卷期：20:4
頁次：頁111-134
主題關鍵詞：航空貨運承攬業；創業導向；服務能力；績效；Air cargo forwarders；Entrepreneurial orientation；Service capability；Organizational performance
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:551
  • 點閱點閱:27
本研究以臺灣地區航空貨運承攬業為研究對象，探討航空貨運承攬業的創業導向強度是否會顯著地影響其服務能力與其組織績效。本研究採用簡單隨機抽樣 500 家航空貨運承攬業進行問卷調查，應用因素分析、迴歸分析等統計方法進行實證研究，結果發現：(1) 組織的創業導向對其服務能力\r有顯著的影響，高度創業導向的組織有助於提升其服務能力；(2) 組織的服務能力對組織績效亦有顯著的影響，具有高服務能力的組織將有助於提升其組織績效；(3) 創業導向對組織績效，無論在創新與風險承擔性方面對組織績效都有相當顯著的正向影響；(4) 創業導向透過服務能力的中介效果，對於組織績效也有顯著的正面助益。
This study examines the relationships between entrepreneurial orientation, service capability and performance. Data collected from a survey of 500 air cargo forwarders in Taiwan. Factor analysis and multiple regression analysis were used in this study. Results indicated that: (1) entrepreneurial orientation has a positive effect on service capability, high entrepreneurial orientation will enhance the service capability; (2) service capability is found to positively affect the organizational performance; (3) entrepreneurial orientation will enhance the organizational performance, and (4) entrepreneurial orientation is found to increase the organizational performance through the mediating effect of service capability.
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學位論文
1.葉芊妤(2005)。航空貨運承攬業核心能力與持續性競爭優勢相關性之研究(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
2.蔡文祥(2002)。創業導向、策略導向、國際化程度與經營績效之實証研究--以台灣資訊設備產業為例(碩士論文)。雲林科技大學。  延伸查詢new window
3.李坤鐘(2001)。創業導向、行銷策略與行銷績效關係之研究(碩士論文)。國立中正大學。  延伸查詢new window
4.高秀如(2001)。以資源基礎觀點探討航空貨運承攬業核心能力及其對營運績效影響之研究(碩士論文)。國立海洋大學。  延伸查詢new window
5.張秀彬(2002)。高雄地區航空貨運市場潛力分析與產業策略探討(碩士論文)。國立中山大學。  延伸查詢new window
6.廖英杰(2005)。知識基礎資源、創業導向、學習導向對企業績效影響之實證研究(碩士論文)。國立成功大學。  延伸查詢new window
7.陳建宇(2003)。臺灣中小企業創業導向、組織資源與能力對企業績效影響之研究(碩士論文)。國立成功大學。  延伸查詢new window
8.賴進芎(2004)。傳銷業創業導向、競爭策略、組織文化與產業環境對組織績效的影響之研究--以臺灣多層次傳銷業為例(碩士論文)。南華大學。  延伸查詢new window
圖書
1.呂錦山、王翊和(2010)。國際物流與供應鏈管理。台北市：滄海書局。  延伸查詢new window
2.Churchill, G. A.(1991)。Marketing research: methodological foundation。New York：The Dryden Press。  new window
3.Pinchot, G. III(1985)。Intrapreneuring。New York：Harper & Row。  new window
4.Cantillon, R.、Higgs, Hemy(1734)。Essay on the Nature of General Commerce。London：Macmllan。  new window
5.吳思華(1998)。策略九說：策略思考的本質。台北：臉譜文化出版社。new window  延伸查詢new window
6.Betz, F.(1993)。Strategic technology management。New York：McGraw Hill。  new window
7.司徒達賢(2002)。策略管理新論。臺北市：智勝出版社。  延伸查詢new window
8.Porter, M.(1985)。Competitive advantage。New York：Free Press。  new window
9.Timmons, J.A.(1994)。New Venture Creation: Entrepreneurship for the 21st Century。Irwin：Burr Ridge, IL.。  new window
其他
1.波音公司(2009)。最新航空市場展望，http://www.boeing.com/commercial/cmo/index.html。  延伸查詢new window
2.Airports Council International(2010)。ACI World Annual Report 2010，http://www.aci.aero/cda/aci_common/display/ main/aci_content07_banners.jsp?zn=aci&cp =1-2-7432_725_2__， 2011/12/01。  new window
圖書論文
1.Schollhammer, H.(1982)。Internal corporate entrepreneurship。Encyclopedia of entrepreneurship。Englewood Cliffs, NJ：Prentice-Hall。  new window
 
 
 
 
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