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題名：基層員警工作壓力來源之研究--紮根理論之探索
書刊名：執法新知論衡
作者：謝文忠／高瑞新 引用關係
作者(外文)：Hsieh, Wen-chung／Kao, Rui-hsin
出版日期：2012
卷期：8:1=15
頁次：頁137-167
主題關鍵詞：基層員警；工作壓力；量化研究；質性研究；半結構式訪談；First-line police officers；Work stress；Quantitative research；Qualitative research；Semi-structured interview
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:466
  • 點閱點閱:261
警務工作是一種具有高度挑戰性、危險性與壓力的工作。多年來有關警察工作壓力之研究相當豐富，然而在量化背景下的工作壓力研究，雖然較嚴謹與客觀，惟大多借助於西方現有之工作壓力量表，其是否適用於我國基層員警及其是否可真正地衡量出他們的工作壓力來源，實值得吾人進一步探討。基於前述研究缺口，本文試圖以紮根理論，透過系統性的探索工作壓力過程、情境與行動反應之研究途徑，徹底並實地的瞭解基層員警之工作壓力來源。本研究採半結構式訪談，以先分層再隨機抽樣方式，選取了新北市警察局等四個警察機關，共計16位基層員警進行深度訪談，以形成訪談紀錄，並運用紮根理論進行資料蒐集與分析，透過開放編碼將289個壓力事件編碼成289個屬性，再經由主軸編碼過程形成17個「次類屬」，最後透過選擇編碼的過程，歸納精煉出組織結構層面、警察工作特性層面、工作與家庭衝突層面、個人因素層面、社會與組織契合層面，以及社會支援網絡層面等6項工作壓力來源「類屬」，並由其結果建構「基層警察人員之工作壓力模式」，以為建立工作壓力指數量表提供理論基礎，同時彌補現有警察人員工作壓力之研究缺口。
Police work is very challenging, dangerous and stressful. There are quite a large number of studies examining police work stress, yet these quantitative studies, though rigorous and objective, relied on work stress scales veloped by the western world. As a result, it is questionable whether these foreign scales are suitable for first-line police officers in Taiwan and whether they can accurately assess the source of work stress of police officers in Taiwan. To close this gap, the aim of this study is to conduct a thorough, on-site investigation on first-line police officers’ source of work stress according to Ground Theory by adopting a systemic approach for exploring work stress process, scenarios, and behavioral responses. This study employed a semi-structured interview approach. Four police agencies, including New Taipei City Police agencies, were randomly selected from a hierarchically classified samples. From these selected police agencies, a total of 16 police officers were chosen for the study’s in-depth interview, and the content of their interviews was recorded. Ground Theory was adopted for data collection and analysis. The authors first used the open coding to code 289 stressful events into 289 conceptual coding. In the next step, these 289 conceptual coding went through the axial coding procedure and formed 17 sub-category coding. The 17 sub-category coding then went through the generic coding procedure of selecting coding, and six categories of work stress sources were extracted, which are: the structural dimension of the organization, the characteristic of the police work, work and family conflicts, personal reasons, social-organizational fit, and the social supporting network. Last but not the least, a indicative scale of work stress for basic police officers was built based on findings from these six categories. This model not only acts as a theoretical foundation for constructing a work stress scale but also helps in closing the gap in research on work stress of police officers.
期刊論文
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3.陳春希、高瑞新(20101200)。工作壓力與工作適應：探討不同工作特性基層警察人員組織承諾的調節效果。人力資源管理學報，10(4)，1-31。new window  延伸查詢new window
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7.Van Vianen, A. E. M.、De Pater, I. E.、Van Dijk, F.(2007)。Work value fit and turnover intention: same-source or different-source fit。Journal of Managerial Psychology，22(2)，188-202。  new window
8.翁萃芳(20020700)。臺灣地區警察人員社會支持與工作壓力對其飲酒行為之影響。警學叢刊，33(1)=143，21-46。new window  延伸查詢new window
9.田蘊祥(20070300)。世代因素對公務人員工作壓力影響之實證分析。淡江人文社會學刊，29，61-92。new window  延伸查詢new window
10.Compas, B. E.、Orosan, P. G.、Grant, K. E.(1993)。Adolescent stress and coping: implications for psychopathology during adolescence。Journal of Adolescence，16(3)，331-349。  new window
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13.Adriaenssens, L.、Prins, P. D.、Vloeberghs, D.(2006)。Work experience, work stress and HRM at the university。Management Revue，17(3)，344-366。  new window
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16.Ivie, D.、Garland, B.(2011)。Stress and burnout in policing: Does military experience matter?34(1)，49-66。  new window
17.Jones, M. A.(2008)。Complexity science view of modem police administration。Public Administration Quarterly，32(3)，433-458。  new window
18.Noblet, A. J.、Rodwell, J. J.、Allisey, A. F.(2009)。Police stress: The role of the psychological contract and perceptions of fairness。Policing: An International Journal of Police Strategies & Management，32(4)，613-630。  new window
19.Sonino, N.、Bonnini, S.、Fallo, F.、Boscaro, M.、Fava, G. A.(2006)。Personality characteristics and quality of life in patients treated for Cushing's syndrome。Clinical Endocrinology，64，314-318。  new window
20.Tweed, A. E.、Salter, D. P.(2000)。A conflict of Responsibilities: A grounded theory study of clinical psychologists' experience of client non-attendance within the British National Health Service。British Journal of Medical Psychology.，73，465-481。  new window
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會議論文
1.徐宗國(1994)。紮根理論研究法及其對婦女研究的若干啟示。「社會科學研究方法檢討與前瞻」第二次科際研討會。中央研究院民族學研究所。  延伸查詢new window
學位論文
1.Marie, D. W.(2004)。Understanding occupational stress and mental health in aspiring small business owners(博士論文)。University of California State。  new window
2.蔡萬來(2003)。警察人員壓力之研究--以臺北市政府警察局為例(碩士論文)。銘傳大學，臺北。  延伸查詢new window
3.Stems, G. M.(1992)。A multivariate approach to the investigation of stress in the Royal Canadian Mounted Police(博士論文)。The University of Regina。  new window
4.劉祥浤(2008)。行政與專業警察工作壓力、組織承諾與壓力反應關係之研究(碩士論文)。國立高雄師範大學。  延伸查詢new window
圖書
1.Strauss, Anselm、Corbin, Juliet(1997)。Grounded theory in practice: A collection of readings。Sage。  new window
2.畢恆達(2005)。教授為什麼沒告訴我？論文寫作的枕邊書。臺北市：學富文化事業有限公司。  延伸查詢new window
3.Willig, C.(2001)。Introducing Qualitative Research in Psychology: Adventures in Theory and Method。Buckingham。  new window
4.Roberg, Roy R.、Kuykendall, Jack(1990)。Police Organization and Management: Behavior, Theory, and Processes。Brooks/Cole Publishing Company。  new window
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6.Cooper, C. L.、Sloan, S. J.、Williams, S.(1988)。Occupational stress indicator: Management guide。NFER-Nelson。  new window
7.Strauss, A.(1987)。Qualitative Analysis for Social Scientist。Cambridge University Press。  new window
8.Hammersley, M.(1989)。The Dilemma of Qualitative Method: Herbert Blumer and the Chicago tradition。London：New York：Routledge。  new window
9.李正綱、黃金印、陳基國(2004)。人力資源管理︰跨時代的角色與挑戰。台北：前程企業管理有限公司。  延伸查詢new window
10.Selye, Hans A.(1976)。The Stress of Life。McGraw-Hill。  new window
11.黃囇莉(19990000)。人際和諧與衝突：本土化的理論與研究。臺北市：桂冠。new window  延伸查詢new window
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13.Charmaz, Kathy(2006)。Constructing grounded theory: A Practical Guide Through Qualitative Analysis。Sage Publications。  new window
14.Strauss, Anselm Leonard、Corbin, Juliet M.、吳芝儀、廖梅花(2001)。質性研究入門：紮根理論研究方法。濤石文化事業有限公司。  延伸查詢new window
15.Strauss, Anselm、Corbin, Juliet(1998)。Basics of Qualitative Research: Techniques and Procedures for Developing Grounder Theory。Sage。  new window
16.Strauss, Anselm L.、Corbin, Juliet M.(1990)。Basics of qualitative research: Grounded theory procedure and techniques。Sage。  new window
17.賈芸棣(1999)。幼教研究法。台北。  延伸查詢new window
18.Glaser, B. G.、Stauss, A. L.(1967)。Discovery of ground theory: Strategies for qualitative research。Chicago。  new window
19.Lofland, J.(1971)。Analyzing social setting: A guide to qualitative observation and analysis。Belmont(CA)。  new window
20.Sutherland, V. J.、Cooper, C. L.(2000)。Strategic stress management: an organizational Approach。London。  new window
圖書論文
1.Miller, W. L.、Crabtree, B. F.(1992)。Primary care research: A multimethod typology and qualitative road map。Doing qualitative research。Newbury Park, CA：Sage Publication。  new window
 
 
 
 
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