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題名:正向心理資本、工作敬業心、服務氣候與服務導向組織公民行為之研究--以電信產業門市人員為例
書刊名:服務業管理評論
作者:余明助 引用關係陳婉青洪啟強
作者(外文):Yu, Ming-chuChen, Wan-chingHung, Chi-chiang
出版日期:2014
卷期:11
頁次:頁25-42
主題關鍵詞:正向心理資本工作敬業心服務氣候服務導向組織公民行為Positive psychological capitalWork engagementService climateService-oriented organizational citizenship behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:29
  • 點閱點閱:50
期刊論文
1.Walumbwa, F. O.、Peterson, S. J.、Avolio, B. J.、Hartnell, C. A.(2010)。An investigation of the relationships among leader and job performance。Personnel Psychology,63(4),937-963。  new window
2.PodsakoV, P. M.、MacKenzie, S. B.、Bommer, W.(1996)。A metaanalysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance。Journal of Applied Psychology,81(4),380-399。  new window
3.黃品全(20041200)。旅館餐飲人員賦能認知與服務導向組織公民行為之關聯--從領導者與成員交換理論的觀點。觀光研究學報,10(4),19-37。new window  延伸查詢new window
4.Avey, J. B.、Luthans, F.、Jensen, S. M.(2009)。Psychological capital: a positive resource for combating employee stress and turnover。Human Resource Management,48(5),677-693。  new window
5.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior:Construct redefinition, Measurement, and validation。Academy of Management Journal,37(4),765-802。  new window
6.Moorman, R. H.、Blakely, G. L.、Niehoff, B. P.(1998)。Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?。Academy of Management Journal,41(3),351-357。  new window
7.Schneider, B.、Bowen, D. E.(1992)。Personnel/human resources management in the service sector。Research in personnel and human resources management,10(1),1-30。  new window
8.Podsakoff, P. M.、MacKenzie, S. B.(1997)。Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research。Human Performance,10(2),133-151。  new window
9.嚴秀茹、林育理、戴淑賢(20040100)。服務氣候對服務導向公民行為之影響歷程探討--心理授權與角色界定之中介模式。管理評論,23(1),25-48。new window  延伸查詢new window
10.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
11.Schneider, Benjamin、Bowen, David E.(1985)。Employee and Customer Perceptions of Service in Banks: Replication and Extension。Journal of Applied Psychology,70(3),423-433。  new window
12.Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology,86(1),29-41。  new window
13.Cran, David J.(1994)。Towards Validation of the Service Orientation Construct。The Service Industries Journal,14(1),34-44。  new window
14.Hogan, J.、Hogan, R.、Busch, C. M.(1984)。How to Measure Service Orientation。Journal of Applied Psychology,69(1),167-173。  new window
15.Salanova, Marisa、Agut, Sonia、Peiró, Jos María(2005)。Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate。Journal of Applied Psychology,90(6),1217-1227。  new window
16.Schneider, B.、Wheeler, J. K.、Cox, J. F.(1992)。A passion for service: Using content analysis to explicate service climate themes。Journal of Applied Psychology,77(5),705-716。  new window
17.Kahn, William A.(1990)。Psychological conditions of personal engagement and disengagement at work。Academy of Management Journal,33(4),692-724。  new window
18.Schaufeli, Wilmar B.、Salanova, Marisa、González-Romá, Vicente、Bakker, Arnold B.(2002)。The measurement of engagement and burnout: A two sample confirmatory factor analytic approach。Journal of Happiness Studies: An Interdisciplinary Forum on Subjective Well-Being,3(1),71-92。  new window
19.Bettencourt, Lance A.、Brown, Stephen W.(1997)。Customer-contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors。Journal of Retailing,73(1),39-61。  new window
20.Schneider, B.、White, S. S.、Paul, M. C.(1998)。Linking service climate and customer perceptions of service quality: Tests of a causal model。Journal of Applied Psychology,83(2),150-163。  new window
21.Bakker, A. B.、Schaufeli, W. B.、Leiter, Michael P.、Taris, T. W.(2008)。Work engagement: An emerging concept in occupational health psychology。Work & Stress,22(3),187-200。  new window
22.Rich, Bruce Louis、LePine, Jeffrey A.、Crawford, Eean R.(2010)。Job Engagement: Antecedents and Effects on Job Performance。Academy of Management Journal,53(3),617-635。  new window
23.Avey, James B.、Wernsing, Tara S.、Luthans, Fred(2008)。Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors。The Journal of Applied Behavioral Science,44(1),48-70。  new window
24.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology,48(4),775-802。  new window
25.Luthans, F.、Norman, S. M.、Avolio, B. J.、Avey, J. B.(2008)。The Mediating Role of Psychological Capital in the Supportive Organizational Climate: Employee Performance Relationship。Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior,29(2),219-238。  new window
26.Schaufeli, Wilamr B.、Bakker, Arnold B.、Salanova, Marisa(2006)。The measurement of work engagement with a short questionnaire: a cross-national study。Educational and psychological measurement,66(4),701-716。  new window
27.Luthans, Fred、Avolio, Bruce J.、Avey, James B.、Norman, Steven M.(2007)。Positive psychological capital: Measurement and relationship with performance and satisfaction。Personnel Psychology,60(3),541-572。  new window
28.Luthans, Fred、Youssef, Carolyn M.(2004)。Human, social, and now positive psychological capital management: Investing in people for competitive advantage。Organizational Dynamics,33(2),143-160。  new window
圖書論文
1.Van Dyne, L.、Cummings, L. L.、Parks, J. M.(1995)。Extra-role behaviors: In pursuit of construct and definitional clarity。Research in Organizational Behavior。Greenwich, CT:JAI Press Inc。  new window
2.Schneider, B.(1990)。The climate for service: An application of the climate construct。Organizational climate and culture。San Francisco, California:Jossey-Bass。  new window
 
 
 
 
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