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題名：員工協助方案提供企業諮商服務過程中涉及雙重關係倫理議題之探討
書刊名：輔導與諮商學報
作者：施丁仁／陳源滄／王智弘
作者(外文)：Shih, Ting-jen／Chen, Yuan-chang／Wang, Chih-hung
出版日期：2017
卷期：39:2
頁次：頁55-77
主題關鍵詞：員工協助方案；專業倫理；雙重關係；Employee Assistance Programs；Workplace counseling；Professional ethics；Dual relationship
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:180
  • 點閱點閱:15
本研究旨在探討員工協助方案提供企業諮商服務過程中涉及雙重關係之倫理議題。本研究採取深度訪談法，針對三位員工協助方案專業人員進行個別訪談，並以樣版式分析進行質性資料分析。研究結果發現：一、EAPs專業人員提供企業諮商服務時易涉及雙重關係的倫理議題；二、企業諮商師遭遇雙重關係倫理議題時易面臨利益衝突的掙扎與衝擊；三、EAPs專業人員應使用多元的因應策略以面對雙重關係的倫理議題：1.積極面對雙重關係的倫理議題，其策略包括：(1)調整與維持專業角色以適應組織環境的要求；(2)調整與維持距離或社交活動的涉入情況；2.善用資源聯結與轉介處理複雜的雙重關係，其策略包括：(1)運用行政資源的轉介與串聯；(2)提供外部資源的訊息；(3)直接轉介外部資源。本研究並依據結果所得提出對員工協助方案從業人員、倫理守則修訂、倫理教育規劃及未來研究之建議。
The purpose of this study is to explore the ethical Issues over dual relationship in the workplace counseling services offered by Employee Assistance Programs. In this study, a deep interview method was used to interview three employee assistance program professionals. The sample data was analyzed based on the template analysis. The results showed that: 1. EAPs professionals who are involved in workplace counseling service tend to be involved in dual relationships ethical issues. 2. Workplace counselors face the struggle and conflict of interest conflicts when they face the ethical issues of dual relationships. 3. EAPs professionals should adopt multiple strategies to deal with the ethical issues of the dual relationship: (1) Actively face the ethical issues of the dual relationship. Its strategies include: a) Adjusting and maintaining professional roles to meet the requirements of the organization's environment. b) Adjusting and maintaining distance or involvement in social activities. (2) To make good use of resource linkages and referrals to deal with complex dual relationships. Its strategies include: a) The use of referral and concatenation of administrative resources. b) The provision of external resources. c) The direct referral of external resources. Based on the results, this study proposes suggestions for the program practitioners, ethics code revision, ethical education planning, and future research.
期刊論文
1.鄭意儒(20060800)。企業諮商人員能力內涵之研究。輔導與諮商學報，28(1)，73-94。new window  延伸查詢new window
2.Gutheil, T. G.、Gabbard, G. O.(1993)。The concept of boundaries in clinical practice: Theoretical and risk-management dimensions。The American Journal of Psychiatry，150(2)，188-196。  new window
3.林美芳、張馥媛、王智弘(20091200)。臨床心理師非性雙重關係倫理態度與行為之調查研究。臺灣公共衛生雜誌，28(6)，530-540。new window  延伸查詢new window
4.Anderson, S. K.、Kitchener, K. S.(1998)。Nonsexual posttherapy relationships: A conceptual framework to assess ethical risks。Professional Psychology: Research and Practice，29(1)，91-99。  new window
5.Barnett, J. E.(2014)。Sexual feelings and behaviors in the psychotherapy relationship: An ethics perspective。Journal of Clinical Psychology，70(2)，170-181。  new window
6.Barnett, J. E.、Lazarus, A. A.、Vasquez, M. J. T.、Moorehead-Slaughter, O.、Johnson, W. B.(2007)。Boundary issues and multiple relationships: fantasy and Reality。Professional Psychology: Research and Practice，38(4)，401-410。  new window
7.Gutheil, T. G.、Gabbard, G. O.(1998)。Misuses and misunderstandings of boundary theory in clinical and regulatory settings。American Journal of Psychiatry，155(3)，409-414。  new window
8.Pope, K. S.、Vetter, V. A.(1992)。Ethical dilemmas encountered by members of the American Psychological Association: A national survey。American Psychologist，47(3)，397-411。  new window
9.Rogerson, M. D.、Gothlieb, M. C.、Handelsman, M. M.、Knapp, S.、Younggren, J. N.(2011)。Nonrational process in ethical decision making。American Psychologist，66(7)，614-623。  new window
10.Smith, D.、Fitzpatrick, M.(1995)。Patient-therapist boundary issues: An integrative review of theory and research。Professional Psychology: Research and Practice，26(5)，499-506。  new window
11.牛格正(19960600)。諮商員的專業倫理。通識教育，3(2)，97-111。  延伸查詢new window
12.王韋琇、陳姝蓉、王智弘(20151200)。委外式員工協助方案心理師之專業倫理困境與其因應策略。教育心理學報，47(2)，199-216。new window  延伸查詢new window
13.王智弘(2013)。借鏡美國發展台灣特色：聯合服務模式EAPs讓員工「足甘心」。能力雜誌，683，76-82。  延伸查詢new window
14.謝明瑾、王智弘(2016)。國民小學諮商心理師面臨保密議題倫理判斷歷程之敘說研究。臺灣諮商心理學報，4(1)，17-43。new window  延伸查詢new window
15.American Psychological Association(2014)。Report of the Ethics Committee, 2013。American Psychologist，69(5)，520-529。  new window
16.Barnett, J. E.(2011)。Psychotherapist self-disclosure: Ethical and clinical considerations。Psychotherapy，48(4)，315-321。  new window
17.張芬芬(20100400)。質性資料分析的五步驟：在抽象階梯上爬升。初等教育學刊，35，87-120。new window  延伸查詢new window
18.楊明磊(20030600)。幫忙還是幫倒忙？--員工協助方案中諮商師的定位衝突與因應。輔導季刊，39(2)，62-68。new window  延伸查詢new window
19.沈清松(19960600)。倫理學理論與專業倫理教育。通識教育，3(2)，1-17。  延伸查詢new window
20.Reamer, F. G.(2003)。Boundary issues in social work: managing dual relationships。Social work，48(1)，121-133。  new window
會議論文
1.王智弘(2004)。諮商專業倫理之理念架構與諮商專業倫理機制的運作模式。中國輔導學會2004年年會暨學術研討會，國立臺灣師範大學 。  延伸查詢new window
學位論文
1.周雪璉(2011)。企業諮商人員專業倫理衝突經驗探究(碩士論文)。國立臺北教育大學。  延伸查詢new window
2.何艾倫(2008)。心理諮商人員專業倫理思考導向與相關影響因素之探究(碩士論文)。國立臺北教育大學。  延伸查詢new window
3.王智弘(1999)。諮商倫理量表編製、教學方案設計及教學效果比較研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
4.張馥媛(2014)。臨床心理師心理治療中非性雙重關係倫理決策歷程之研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
圖書
1.Van Hoose, W. H.、Kottler, J. A.(1977)。Ethical and legal issues in counseling and psychotherapy。San Francisco, CA：Jossey-Bass。  new window
2.Hass, L. J.、Malouf, J. L.(2005)。Keeping up the good work: A practitioner's guide to mental health ethics。Sarasota, FL：Professional Resource Press。  new window
3.Van Hoose, W. H.、Paradise, L. V.(1979)。Ethics in counseling and psychotherapy: Perspectives in issues and decision making。Carroll Press。  new window
4.Welfel, E. R.(2006)。Ethics in counseling and psychotherapy: Standards, research, and emerging issues。Belmont, CA：Brooks/cole。  new window
5.Corey, G.、Corey, M. S.、Callanan, Pick(2007)。Issues and ethics in the helping professions。Belmont, CA：Thomson Brooks/Cole。  new window
6.牛格正、王智弘(2008)。助人專業倫理。心靈工坊。  延伸查詢new window
7.Coles, A.(2003)。Counselling in the workplace。Open University Press。  new window
8.Corey, G.、Corey, M. S.、Callanan, P.(2011)。Issues and ethics in the helping professions。Thomson Brooks/Cole。  new window
9.Pope, K. S.、Vasquez, M. J. T.(2016)。Ethics in psychotherapy and counseling: A practical guide。Hoboken, NJ：John Wiley & Sons。  new window
10.Crabtree, Benjamin F.、Miller, William L.、黃惠雯、童琬芬、梁文蓁、林兆衛(2007)。最新質性方法與研究。韋伯文化國際出版有限公司。  延伸查詢new window
其他
1.American Counseling Association(2014)。ACA Code of Ethics，https://www.counseling.org/resources/aca-code-of-ethics.pdf。  new window
2.American Psychological Association(2017)。Ethical principles of psychologists and code of conduct，http://www.apa.org/ethics/code/ethics-code-2017.pdf。  new window
3.Employee Assistance Professionals Association(2009)。EAPA Code of Ethics，http://www.eapassn.org/Portals/11/Docs/About/EAPACodeofEthics0809.pdf。  new window
圖書論文
1.Zur, O.、Lazarus, A. A.(2002)。Six arguments against dual relationships and their rebuttals。Dual relationships and psychotherapy。New York：Springer。  new window
 
 
 
 
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