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題名:企業員工知識分享效能之研究-以多元方法設計
作者:蔡儀華
作者(外文):Yi-Hua Tsai
校院名稱:國立臺北大學
系所名稱:企業管理學系
指導教授:陳家聲
方文昌
學位類別:博士
出版日期:2005
主題關鍵詞:知識分享員工效能紮根理論詮釋學內容分析法knowledge sharingemployee effectivenessgrounded theoryhermeneuticscontent analysis
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:52
知識資源的策略性管理是持續競爭優勢的關鍵,其中,知識分享更被視為最基本的動力所在;然而,眾人的焦點大多放在知識擁有者身上,相對地,知識接收者一方的心路歷程,卻一直被忽略。因此,本論文嘗試以「多元方法」設計(包含:紮根理論研究法、詮釋學哲學與方法論、內容分析法、以及應用統計分析),由知識接收者的觀點來解析「企業員工知識分享效能」這塊待開發領域。研究資料的蒐集是遵循理論抽樣的原則,共計選取了123名來自大規模企業的第一線主管及員工,經由各項訪談結果譯碼而得。研究結果顯示:在知識分享過程中,必需考慮四大範疇,即:組織變項,知識類型,分享媒介,和所能增進的員工效能;而員工的組織變項及完成任務所需的知識類型均將影響其所接觸與使用的知識分享媒介,並且會直接和間接地影響到個人所能增進的各項員工效能。
The strategic management of knowledge resources is one of the key factors for sustainable competitive advantages. In particular, knowledge sharing is perceived to be the most essential process for knowledge management, And most of these activities focus on the person who holds the knowledge to be shared. However, the other side of the knowledge sharing, the experiences and feelings of knowledge receiver has been largely neglected. Therefore, the purpose of this study was to investigate the knowledge sharing process and its related factors from the knowledge receiver’s perspective. Data was collected from individual interviews based on “triangulation” research designs (including: grounded theory, hermeneutics, content analysis and applied statistical analysis). A total of 123 employees who work for the operating core and middle line of large-scale firm were chosen by theoretical sampling to participate in this study. The results indicate four major categories in the employee effectiveness of knowledge sharing process: organizational variables, the types of knowledge, the way to use a variety of sharing media, and the kind and degree of employee effectiveness. In conclusion, how to use knowledge sharing media is under the influence of both organizational conditions which employee reside and knowledge types what employee need. And then, the kind and degree of employee effectiveness are under the influence of the way to use knowledge sharing media.
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