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題名：虛擬團隊成員互動行為對合作績效影響之研究
書刊名：臺大管理論叢
作者：林東清 引用關係／楊玉琪／吳盛 引用關係
作者(外文)：Lin, Tung-ching／Yang, Yu-chi／Wu, Sheng
出版日期：2002
卷期：13:1
頁次：頁187-226
主題關鍵詞：虛擬團隊；觀察團體的多重層次系統；成員互動行為；團隊發展階段；Virtual team；SYMLOG；Group behavior；Group development stages
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:86
  • 點閱點閱:42
本研究的目的在於暸解學習任務導向之虛擬團隊，在團隊發展階段中的成員互動行為與團隊合作績效間的關係。透過觀察與分析團隊成員的互動行為，以找出在Tuckman和Jensen團隊發展生命週期中，各階段所出現的行為特性與影響最後合作績效高低的關鍵性行為，並深入探究合作績效不同之虛擬團隊的成員互動行為差異性。對於互動行為的衡量工具，本研究採用Bales所提出觀察團體的多重層次在統 ( SYMLOG )，搭配以語幹為分析單位的內容分析法，來分析九組目標虛擬團隊的群組討論過程，研究結果發現在團隊發展初期，必須鼓勵成員踴躍主動發言，促進團隊結構的有效建立與運作；在團隊發展過程中，要適時出現感激、感謝等鼓勵性質的對話和追隨者的存在，可以促使團隊的任務進行更加順利；在團隊發展後期，成員必須要有能力、有共識地將互動溝通的重心轉移至任務的執行上，才能達成團隊合作高績效的目標。本研究結果可以輔助虛擬團隊在規劃團隊發展各階段行為策略時的參考，並作為未來進一步研究虛擬團隊互動行為時的基礎。
Facing the unceasing challenges of new technology, the use of virtual teams as the future organization structure has become more and more common. The objectives of this research are to investigate members' behavior in Tuckman's five-stages model of group development, and to find out the impact of critical behaviors on virtual team's collaborative performance. Nine learning-task oriented virtual teams composed by part-time graduate students in cyber university of NSYSU and probes into the theme of each groups' discussions by content analysis approach. SYMLOG is applied to observe group member's behavior and construct the categories of content analysis. The major findings of this research are as follows, the critical behaviors of initial stage of group development are active (U) and friendly (P) behaviors. During the middle stage, the existence of encouragers and followers should improve group development towards high performance. In the final stage, group members shall be able to shift the communication focus from emotionally expressive (B) to instrumentally controlled (F) in order to reach superior effectiveness. Finally, some academic and praction implications and research liminations are also discussed.
期刊論文
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18.Maznevski, Martha L.、Chudoba, Katherine M.(2000)。Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness。Organization Science，11(5)，473-492。  new window
19.Kirchmeyer, C.、Cohen, A.(1992)。Multicultural Groups: Their Performance and Reactions with Constructive Conflict。Group & Organization Management，17，153-170。  new window
20.Kristof, A. L.、Brown, G.、Sims, H. P.、Smith, K. A.(1995)。The Virtual Team: A Case Study and Inductive Model。Advances in Interdisciplinary Studies of Work Teams，229-253。  new window
21.Majchrzak, A.、Rice, R. E.、King, N.、Malhotra, A.、Ba, S.(2000)。Computer-mediated interorganizational knowledge-sharing: insights from a virtual team innovating using a collaborative tool。Information Resources Management Journal，13(1)，44-53。  new window
22.McLeod, P. L.、Lobel, S. A.(1992)。The Effects of Ethnic Diversity on Idea Generation in Small Groups。Academy of Management Best Papers Proceedings，22，227-231。  new window
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27.Geber, B.(1995)。Virtual Teams。Training，32(4)，36-40。  new window
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會議論文
1.Inbaria, M.、Shayo, C.、Olfman, L.(1999)。On Becoming Virtual: The Driving Forces and Arrangements。The 1999 ACM SIGCPR Conference on Computer Personnel Research，27-41。  new window
2.Kleiner, B. M.、Hacker, M. E.(1996)。Identifying Critical Factors Impacting Virtual Work Group Performance。沒有紀錄。196-200。  new window
3.Hartman, F.、Guss, C.(1996)。Virtual Teams - Constrained by Technology or Culture?。沒有紀錄。185-190。  new window
4.Edwards, J. S.(1996)。E-Team: Forming a viable group on internet。Denver, CO。  new window
5.Franz, H.(1999)。The Impact of Computer Mediated Communication on Information Overload in Distributed Teams。沒有紀錄。1-15。  new window
6.Iacono, C. S.、Weisband, S. P.(1997)。Developing Trust in Virtual Teams。the Thirtieth Hawaii International Conference on System Sciences，412-420。  new window
7.Saonee, S.、Joseph, S. V.、Suprateek, S.(2000)。An Exploration of Trust in Virtual Teams Using Three Perspectives。沒有紀錄。595-600。  new window
8.Speier, C.、Palmer, J.(1998)。A Definition of Virtualness。沒有紀錄。571-773。  new window
學位論文
1.楊琇娟(2000)。行動代理程式應用於電子商務之安全協定設計(碩士論文)。彰化師範大學。  延伸查詢new window
2.王鳳儀(1999)。新科技對小團體決策之影響：從電腦中介傳播談起(碩士論文)。國立交通大學，新竹市。  延伸查詢new window
3.陳碧玲(1990)。團體互動行為模式之分析(碩士論文)。國立彰化師範大學。  延伸查詢new window
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5.吳麗雲(1998)。人際歷程取向團體諮商對不安全依附類型大學生人際困擾輔導效果之研究(碩士論文)。國立高雄師範大學。  延伸查詢new window
6.Ling, S. C.(1990)。The Effects of Group Cultural Composition and Cultural Attitudes on Performance，0。  new window
圖書
1.Lipnack, Jessica、Stamps, Jeffrey(1997)。Virtual Teams: Reaching Across Space, Time,and Organizations with Technology。New York, NY：John Wiley &Sons,Inc.。  new window
2.Bales, R. F.(1970)。Personality and Interpersonal Behavior。New York：Holt, Rinehart & Winstin。  new window
3.Beaudouin-Lafon, M.(1999)。Computer Supported Co-operative Work。Computer Supported Co-operative Work。New York, NY：John Wiley ＆ Sons。  new window
4.Davison, S. Canney、Ward, K.(1999)。Leading International Teams。Berkshire, England：McGraw-Hill International。  new window
5.Grenier, R.、Metes, G.(1995)。Going Virtual。Prentice Hall。  new window
6.Kreitner, R.、Kinicki, A.(1992)。Organizational Behavior。Homewood, IL：Richard D. Irwin。  new window
7.Bales, R. F.(1950)。Interaction process analysis: A method for the study of small groups。Reading, MA：Addison-Wesley。  new window
8.Schutz, W. Foy(1967)。Expanding human awareness。New York：Grove。  new window
9.Kirk, J.、Miller, M.(1988)。Reliability and Validity in Qualitative Research。London：Sage。  new window
10.Steers, Richard M.(1991)。Introduction to Organizational Behavior。New York, NY：Harper Collins Publishers Inc.。  new window
11.Krippendorff, Klaus H.(1980)。Content Analysis: An Introduction to its Methodology。Sage。  new window
12.潘正德(1995)。團體動力學。臺北市：心理出版社。new window  延伸查詢new window
13.王石番(1991)。傳播內容分析法--理論與實踐。台北：幼獅文化。  延伸查詢new window
14.Bales, R. F.、Cohen, S. P.(1979)。SYMLOG: A System for the Multiple Level Observations of Groups。SYMLOG: A System for the Multiple Level Observations of Groups。New York, NY。  new window
15.Hill, W.(1965)。Hill Interaction Matrix。Hill Interaction Matrix。Los Angeles, CA。  new window
16.Parsons, T.(1961)。The Structure and Process in Modern Societies。The Structure and Process in Modern Societies。N. Y.。  new window
17.Patton, Michael Quinn(1990)。Qualitative Evaluation & Research Methods。Beverly Hills, CA。  new window
18.Wheelan, S. A.(1994)。Group Processes: A Development Perspective。Group Processes: A Development Perspective。沒有紀錄。  new window
圖書論文
1.Gerbner, G.(1973)。Cultural indicators: The third voice。Communication technology and social policy。New York：John Wiley & Sons。  new window
 
 
 
 
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