本研究以服務於桃園縣、新竹縣、新竹市以及苗栗縣政府社會處之社會工作人員為 研究對象，探討縣市政府社會工作人員，在工作上的角色壓力、工作倦怠以及社會支持 的情形。研究之調查問卷共發出187份，回收173份，有效回收率為91.44%。研究發現五 點結果：一、社會工作人員知覺角色壓力的情形為中上程度；二、社會工作人員知覺工 作倦怠的情形為中下程度；三、社會工作人員感受獲得社會支持情形為中上程度；四、 社會工作人員的角色壓力與工作倦怠呈正向影響關係，社會支持與工作倦怠、角色壓力 呈負向影響關係；五、社會工作人員的社會支持對角色壓力與工作倦怠之間沒有緩衝效果。

This study was to understand the role stress, burnout and social support of the social workers in Taoyuan county gover nment , Hsinchu county government, Hsinchu city government and county government in Miaoli. After 187 questionnaires were delivered, 173 questionnaires were returned from the recipients. The response rate was 91.44%. The main results were as follows: 1.The level of the social worker’s role stress was above the average. 2.The level of the social worker’s burnout was under the average. 3.The level of the social worker’s social support was above the average. 4.Role stress of the social worker's could have a positive impact on their burnout, and the social worker's social support could have a nagetive impact on their burnout and role stress. 5.The social worker’s social support didn’t buffer the inf luence of role stress on bournout.