| 期刊論文1. | 黃品全、蔣明親(20070300)。轉換型領導對旅館餐廳服務人員行為態度之影響:社會認定與自我肯定之認知機制。觀光研究學報,13(1),1-22。 延伸查詢 | 2. | Hallett, R. D.、Derks, P.(1998)。Humor theory and Rabelais。Humor: International Journal of Humor Research,11(2),135-160。 | 3. | 陳映羽(20050300)。餐飲業員工之溝通滿意度與個人-工作契合程度對個人-組織契合度之影響研究。旅遊管理研究,5(1),55-75。 延伸查詢 | 4. | Singh, J.(1993)。Boundary Role Ambiguity: Facets, Determinants, and Impacts。Journal of Marketing,57(2),11-31。 | 5. | Thorson, James A.、Powell, Falvey C.(1993)。Development and validation of a multidimensional sense of humor scale。Journal of Clinical Psychology,49(1),13-23。 | 6. | Martin, Rod A.(2001)。Humor, Laughter, and Physical Health: Methodological Issues and Research Findings。Psychological Bulletin,127(4),504-519。 | 7. | Svebak, S.(1996)。The development of the Sense of Humor Questionnaire: From SHQ to SHQ-6。Humor: International Journal of Humor Research,9(3/4),341-361。 | 8. | Gardner, D. G.(1986)。Activation Theory and Task Design: An Empirical Test of Several New Predictions。Journal of Applied Psychology,71(3),411-418。 | 9. | Ruch, W.(1996)。Measurement approaches to sense of humor introduction and overview。Humor: International Journal of Humor Research,8(3),239-250。 | 10. | Martin, R. A.(1996)。The situational humor response questionnaire (SHRQ) and coping humor scale (CHS): A decade of research findings。Humor: International Journal of Humor Research,9(3),251-272。 | 11. | Davidson, M. C. G.、Manning, M. L.(2003)。Organizational Climate of Food and Beverage Employees: Its Impact upon Customer Satisfaction in Hotels。International Journal of Hospitality and Tourism Administration,4(4),85-100。 | 12. | 林耀南、徐達光(20071200)。服務品質、關係品質與顧客忠誠度關係之研究--以北部地區溫泉旅館為例。管理研究學報,7(2),285-313。 延伸查詢 | 13. | Hartline, M. D .、Ferrell, O. C.(1996)。The management of customer-contact employees: an empirical investigation。Journal of Marketing,60(4),52-70。 | 14. | 陳文聰(19981000)。連鎖餐廳成功關鍵性因素之研究。高雄餐旅學報,1,143-150。 延伸查詢 | 15. | Starbuck, W. H.、Webster, J.(1991)。When is play productive?。Accounting, Management and Information Technologies,1(1),71-90。 | 16. | 孫路弘(19960300)。餐飲服務品質管理。觀光研究學報,2(1),79-91。 延伸查詢 | 17. | Warnars-Kleverlaan, N.、Oppenheimer, L.、Sherman, L.(1996)。To be or not to be humorous: Does it make difference?。Humor: International Journal of Humor Research,9(2),117-141。 | 18. | Pugh, S. D.(2001)。Service with a smile: Emotional contagion in the service encounter。Academy of Management Journal,44(5),1018-1027。 | 19. | Martin, R. A.、Lefcourt, H. M.(1983)。Sense of humor as a moderator of the relation between stressors and moods。Journal of Personality and Social Psychology,45(6),1313-1324。 | 20. | 林清山(19840100)。「線性結構關係」(LISREL)電腦程式的理論與應用。測驗年刊,31,149-163。 延伸查詢 | 21. | Hogan, J.、Hogan, R.、Busch, C. M.(1984)。How to Measure Service Orientation。Journal of Applied Psychology,69(1),167-173。 | 22. | Taylor, Shelley E.、Kemeny, Margaret E.、Reed, Geoffrey M.、Bower, Julienne E.、Gruenewald, Tara L.(2000)。Psychological resources, positive illusions, and health。American Psychologist,55(1),99-109。 | 23. | Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。 | 24. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 | 25. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 | 26. | 陳淑蓉、陳學志(20050600)。幽默感的定義與測量:多向度幽默感量表之編製。應用心理研究,26,167-187。 延伸查詢 | 27. | 余嬪、吳靜吉、林偉文、楊潔欣(20030600)。成人玩興量表與組織玩興氣氛量表之發展。測驗學刊,50(1),73-110。 延伸查詢 | 28. | 李新民、陳密桃、謝青曇(20070600)。職場幽默與心理健康之相關研究:以幼兒教師為例。教育心理學報,38(4),375-396。 延伸查詢 | 29. | Kuiper, N. A.、Martin, R. A.(1998)。Laughter and stress in daily life: Relation to positive and negative affect。Motivation and Emotion,22(2),133-153。 | 30. | Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。 | 31. | Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing,64(2),35-50。 | 32. | 余明助(20060600)。組織變革不確定感與員工工作態度關係之研究--以組織溝通和員工信任為中介變數。人力資源管理學報,6(2),89-110。 延伸查詢 | 33. | Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing,58(4),95-106。 | 34. | 吳政和、劉麗雲(1997)。餐飲基層從業人員為對壓力調適之探討。觀光研究學報,3(2),77-95。 延伸查詢 | 35. | 卓秀足、陳沁怡、楊仁壽(2007)。休閒餐飲業員工的社會網絡對團體效能之影響。觀光研究學報,13(1),47-72。 延伸查詢 | 36. | Craik, K. H., Lampert, M. D.,、Nelson, A. J.(1996)。Sense of humor and styles in everyday humorous conduct。Humor: International Journal of Humor Research,9(3),273-302。 | 37. | Kirsh, G. A.、Kuiper, N. A.(2003)。Positive and negative aspects of sense of humor: Associations with the constructs of individualism and relatedness。Humor: International Journal of Humor Research,16(1),33-62。 | 38. | Lefcourt, H. M., Davidson, K., Shepherd, R., Phillips, M., Prkachin, K.,、Mills, D(1995)。Perspective taking humor: Accounting for stress moderation.。Journal of Social and Clinical Psychology,14(4),373-391。 | 39. | Martin, R. A., Puhlik-Doris, P., Larsen, G., Gray, J.,、Weir, K.(2003)。Individual differences in the uses of humor and their relation to psychological well-being: Development of the Humor Styles Questionnaire。Journal of Research in Personality,37(1),48-75。 | 40. | McGhee, P. E.,、Lloyd, S. A.(1982)。Behavioral characteristics associated with the development of humor in young children。Journal of Genetic Psychology,141(2),253-259。 | 研究報告1. | 經濟部研究發展委員會(2008)。國內外經濟情勢分析 97 年 1月號。台北。 延伸查詢 | 學位論文1. | Glynn, M. A.(1988)。The perceptual structuring of tasks: A cognitive approach to understanding task attitudes and behavior,New York, NY。 | 2. | 郭美君(2004)。幽默風格量表編製暨其與因應策略關係之探討(碩士論文)。輔仁大學。 延伸查詢 | 圖書1. | Lieberman, N. J.(1977)。Playfulness: It's relationship to imagination and creativity。New York, NY:Academic Press New York。 | 2. | Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。 | 3. | Robbins, S. P.(1974)。Managing organizational conflict: A nontraditional approach。Prentice-Hall。 | 4. | Lefcourt, Herbert M.、Martin, Rod A.(1986)。Humor and Life Stress: Antidote to Adversity。New York, NY:Springer Publishing。 | 5. | 邱皓政(2000)。社會與行為科學的量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南圖書出版股份有限公司。 延伸查詢 | 6. | Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。 | 7. | Comrey, Andrew L.(1973)。A first course in factor analysis。Academic Press。 | 8. | Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago:Scientific Software。 | 9. | 中華經濟研究院(1993)。旅館業未來二十年人力市場需求之研究。台北。 延伸查詢 | 10. | Craik, K. H.,、Ware, A. P.(1998)。Humor and personality in everyday life。The sense of humor: Explorations of a personality characteristic。New York。 | 11. | Czepiel, J. A., Solomon, M. R.,、Surprenant, C. F.(1985)。The service encounter: Managing employee/customer interaction in service businesses。MA。 | 12. | Freiberg, K.、Freiberg, J.(1996)。Nuts! Southwest airlines' crazy recipe for business and personal success。Broadway Books。 | 13. | Papousek, H.,、Papousek, M.(1979)。Early ontology of human social interaction。Human ethology。Cambridge。 | 14. | Ruch, W.(1993)。Exhilaration and humor。Handbook of emotions。New York。 | 15. | Wilson, C. P.(2000)。Jokes: Form , content, use and function。New York。 | 其他1. | Kuiper, N. A.,,Olinger, L. J.(1998)。Humor and mental health,San Diego, CA。 | 2. | Martin, R. A.(2000)。Humor,Washington, DC。 | |