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題名:餐飲第一線服務人員幽默感量表之建構與發展
書刊名:觀光休閒學報
作者:林耀南 引用關係
作者(外文):Lin, Yao-nan
出版日期:2010
卷期:16:2
頁次:頁139-164
主題關鍵詞:第一線服務人員幽默感量表編製餐飲服務業Frontline workerSense of humorScale developmentFood and beverage industry
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:165
  • 點閱點閱:124
期刊論文
1.黃品全、蔣明親(20070300)。轉換型領導對旅館餐廳服務人員行為態度之影響:社會認定與自我肯定之認知機制。觀光研究學報,13(1),1-22。new window  延伸查詢new window
2.Hallett, R. D.、Derks, P.(1998)。Humor theory and Rabelais。Humor: International Journal of Humor Research,11(2),135-160。  new window
3.陳映羽(20050300)。餐飲業員工之溝通滿意度與個人-工作契合程度對個人-組織契合度之影響研究。旅遊管理研究,5(1),55-75。new window  延伸查詢new window
4.Singh, J.(1993)。Boundary Role Ambiguity: Facets, Determinants, and Impacts。Journal of Marketing,57(2),11-31。  new window
5.Thorson, James A.、Powell, Falvey C.(1993)。Development and validation of a multidimensional sense of humor scale。Journal of Clinical Psychology,49(1),13-23。  new window
6.Martin, Rod A.(2001)。Humor, Laughter, and Physical Health: Methodological Issues and Research Findings。Psychological Bulletin,127(4),504-519。  new window
7.Svebak, S.(1996)。The development of the Sense of Humor Questionnaire: From SHQ to SHQ-6。Humor: International Journal of Humor Research,9(3/4),341-361。  new window
8.Gardner, D. G.(1986)。Activation Theory and Task Design: An Empirical Test of Several New Predictions。Journal of Applied Psychology,71(3),411-418。  new window
9.Ruch, W.(1996)。Measurement approaches to sense of humor introduction and overview。Humor: International Journal of Humor Research,8(3),239-250。  new window
10.Martin, R. A.(1996)。The situational humor response questionnaire (SHRQ) and coping humor scale (CHS): A decade of research findings。Humor: International Journal of Humor Research,9(3),251-272。  new window
11.Davidson, M. C. G.、Manning, M. L.(2003)。Organizational Climate of Food and Beverage Employees: Its Impact upon Customer Satisfaction in Hotels。International Journal of Hospitality and Tourism Administration,4(4),85-100。  new window
12.林耀南、徐達光(20071200)。服務品質、關係品質與顧客忠誠度關係之研究--以北部地區溫泉旅館為例。管理研究學報,7(2),285-313。new window  延伸查詢new window
13.Hartline, M. D .、Ferrell, O. C.(1996)。The management of customer-contact employees: an empirical investigation。Journal of Marketing,60(4),52-70。  new window
14.陳文聰(19981000)。連鎖餐廳成功關鍵性因素之研究。高雄餐旅學報,1,143-150。  延伸查詢new window
15.Starbuck, W. H.、Webster, J.(1991)。When is play productive?。Accounting, Management and Information Technologies,1(1),71-90。  new window
16.孫路弘(19960300)。餐飲服務品質管理。觀光研究學報,2(1),79-91。new window  延伸查詢new window
17.Warnars-Kleverlaan, N.、Oppenheimer, L.、Sherman, L.(1996)。To be or not to be humorous: Does it make difference?。Humor: International Journal of Humor Research,9(2),117-141。  new window
18.Pugh, S. D.(2001)。Service with a smile: Emotional contagion in the service encounter。Academy of Management Journal,44(5),1018-1027。  new window
19.Martin, R. A.、Lefcourt, H. M.(1983)。Sense of humor as a moderator of the relation between stressors and moods。Journal of Personality and Social Psychology,45(6),1313-1324。  new window
20.林清山(19840100)。「線性結構關係」(LISREL)電腦程式的理論與應用。測驗年刊,31,149-163。new window  延伸查詢new window
21.Hogan, J.、Hogan, R.、Busch, C. M.(1984)。How to Measure Service Orientation。Journal of Applied Psychology,69(1),167-173。  new window
22.Taylor, Shelley E.、Kemeny, Margaret E.、Reed, Geoffrey M.、Bower, Julienne E.、Gruenewald, Tara L.(2000)。Psychological resources, positive illusions, and health。American Psychologist,55(1),99-109。  new window
23.Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。  new window
24.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
25.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
26.陳淑蓉、陳學志(20050600)。幽默感的定義與測量:多向度幽默感量表之編製。應用心理研究,26,167-187。new window  延伸查詢new window
27.余嬪、吳靜吉、林偉文、楊潔欣(20030600)。成人玩興量表與組織玩興氣氛量表之發展。測驗學刊,50(1),73-110。new window  延伸查詢new window
28.李新民、陳密桃、謝青曇(20070600)。職場幽默與心理健康之相關研究:以幼兒教師為例。教育心理學報,38(4),375-396。new window  延伸查詢new window
29.Kuiper, N. A.、Martin, R. A.(1998)。Laughter and stress in daily life: Relation to positive and negative affect。Motivation and Emotion,22(2),133-153。  new window
30.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
31.Hartline, M. D.、McKee, D. O.、Maxham, J. G. III(2000)。Corridors of Influence in the Dissemination of Customer-oriented Strategy to Customer Contact Service Employees。Journal of Marketing,64(2),35-50。  new window
32.余明助(20060600)。組織變革不確定感與員工工作態度關係之研究--以組織溝通和員工信任為中介變數。人力資源管理學報,6(2),89-110。new window  延伸查詢new window
33.Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing,58(4),95-106。  new window
34.吳政和、劉麗雲(1997)。餐飲基層從業人員為對壓力調適之探討。觀光研究學報,3(2),77-95。  延伸查詢new window
35.卓秀足、陳沁怡、楊仁壽(2007)。休閒餐飲業員工的社會網絡對團體效能之影響。觀光研究學報,13(1),47-72。new window  延伸查詢new window
36.Craik, K. H., Lampert, M. D.,、Nelson, A. J.(1996)。Sense of humor and styles in everyday humorous conduct。Humor: International Journal of Humor Research,9(3),273-302。  new window
37.Kirsh, G. A.、Kuiper, N. A.(2003)。Positive and negative aspects of sense of humor: Associations with the constructs of individualism and relatedness。Humor: International Journal of Humor Research,16(1),33-62。  new window
38.Lefcourt, H. M., Davidson, K., Shepherd, R., Phillips, M., Prkachin, K.,、Mills, D(1995)。Perspective taking humor: Accounting for stress moderation.。Journal of Social and Clinical Psychology,14(4),373-391。  new window
39.Martin, R. A., Puhlik-Doris, P., Larsen, G., Gray, J.,、Weir, K.(2003)。Individual differences in the uses of humor and their relation to psychological well-being: Development of the Humor Styles Questionnaire。Journal of Research in Personality,37(1),48-75。  new window
40.McGhee, P. E.,、Lloyd, S. A.(1982)。Behavioral characteristics associated with the development of humor in young children。Journal of Genetic Psychology,141(2),253-259。  new window
研究報告
1.經濟部研究發展委員會(2008)。國內外經濟情勢分析 97 年 1月號。台北。  延伸查詢new window
學位論文
1.Glynn, M. A.(1988)。The perceptual structuring of tasks: A cognitive approach to understanding task attitudes and behavior,New York, NY。  new window
2.郭美君(2004)。幽默風格量表編製暨其與因應策略關係之探討(碩士論文)。輔仁大學。  延伸查詢new window
圖書
1.Lieberman, N. J.(1977)。Playfulness: It's relationship to imagination and creativity。New York, NY:Academic Press New York。  new window
2.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
3.Robbins, S. P.(1974)。Managing organizational conflict: A nontraditional approach。Prentice-Hall。  new window
4.Lefcourt, Herbert M.、Martin, Rod A.(1986)。Humor and Life Stress: Antidote to Adversity。New York, NY:Springer Publishing。  new window
5.邱皓政(2000)。社會與行為科學的量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南圖書出版股份有限公司。  延伸查詢new window
6.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
7.Comrey, Andrew L.(1973)。A first course in factor analysis。Academic Press。  new window
8.Joreskog, K. G.、Sorbom, D.(1993)。LISREL 8: User's Reference Guide。Chicago:Scientific Software。  new window
9.中華經濟研究院(1993)。旅館業未來二十年人力市場需求之研究。台北。  延伸查詢new window
10.Craik, K. H.,、Ware, A. P.(1998)。Humor and personality in everyday life。The sense of humor: Explorations of a personality characteristic。New York。  new window
11.Czepiel, J. A., Solomon, M. R.,、Surprenant, C. F.(1985)。The service encounter: Managing employee/customer interaction in service businesses。MA。  new window
12.Freiberg, K.、Freiberg, J.(1996)。Nuts! Southwest airlines' crazy recipe for business and personal success。Broadway Books。  new window
13.Papousek, H.,、Papousek, M.(1979)。Early ontology of human social interaction。Human ethology。Cambridge。  new window
14.Ruch, W.(1993)。Exhilaration and humor。Handbook of emotions。New York。  new window
15.Wilson, C. P.(2000)。Jokes: Form , content, use and function。New York。  new window
其他
1.Kuiper, N. A.,,Olinger, L. J.(1998)。Humor and mental health,San Diego, CA。  new window
2.Martin, R. A.(2000)。Humor,Washington, DC。  new window
 
 
 
 
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