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題名：危機溝通策略與溝通效果：以莫拉克颱風為例
書刊名：傳播與管理研究
作者：姚惠忠 引用關係／鄭婕妤
作者(外文)：Yao, Hui-chung／Cheng, Ie-yu
出版日期：2011
卷期：10:2
頁次：頁37-67
主題關鍵詞：危機反應形式；危機溝通策略；莫拉克颱風；溝通效果；Communication effect；Crisis communication strategy；Crisis response form；Typhoon Morakot
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(2) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:91
  • 點閱點閱:88
期刊論文
1.Siomkos, G. J.(1999)。On Achieving Exoneration After a Product Safety Industrial Crisis。Journal of Business & Industrial Marketing，14(1)，17-29。  new window
2.Siomkos, G.、Kurzbard, G.(1994)。The Hidden Crisis in Product-Harm Crisis Management。European Journal of Marketing，28(2)，30-41。  new window
3.姚惠忠、汪睿祥(20081100)。選舉危機情境分類之探討。選舉研究，15(2)，67-90。new window  延伸查詢new window
4.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
5.Benoit, W. L.、Gullifor, P.、Panici, D. A.(1991)。President Reagan’s defensive discourse on the Iran-contra affair。Communication Studies，42(3)，272-294。  new window
6.Ulmer, R. R.、Seeger, M. W.、Sellnow, T. L.(2007)。Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse。Public Relations Review，33(2)，130-134。  new window
7.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
8.姚惠忠、粘淑菁(20060900)。候選人危機反應策略之探討--以胡志強競選2005年臺中市長為例。選舉評論，1，1-23。new window  延伸查詢new window
9.Benoit, W. T.、Brinson, S. L.(1999)。Queen Elizabethe's image repair discourse: Insensitive royal or compassionate Queen。Public Relations Review，25(2)，145-156。  new window
10.Benoit, William L.、Henson, Jayne R.(2009)。President Bush's Image Repair Discourse on Hurricane Katrina。Public Relations Review，35(1)，40-46。  new window
11.姚惠忠、粘淑菁(20061200)。候選人競選期間形象修護策略之研究--以2005年臺北縣長候選人周錫瑋為例。關係管理研究，4，111-132。  延伸查詢new window
12.Benoit, W. L.、Brinson, S. L.(1994)。AT&T: Apologies are not enough。Communication Quarterly，42(1)，75-88。  new window
13.Coombs, W. Timothy(1995)。Choosing the right words: the development of guidelines for the selection of the "Appropriate" Crisis-Response Strategies。Management Communication Quarterly: An International Journal，8(4)，447-476。  new window
14.Huang, Yi-hui(2006)。Crisis Situation, Communication Strategies, and Media Coverage: A Multicast Study Revisiting the Communicative Response Model。Communication Research，33(3)，180-205。  new window
15.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review，31(2)，229-238。  new window
16.Hwang, S.、Cameron, G. T.(2008)。Public's Expectation about an Organization's Stance in Crisis Communication Based on Perceived Leadership and Perceived Severity of Threats。Public Relations Review，34(1)，70-73。  new window
17.陳憶寧(20011000)。總統候選人攻擊性新聞報導與其支持度的關聯--以公元兩千年總統大選為例。新聞學研究，69，113-140。new window  延伸查詢new window
18.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
19.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
20.Hearit, Keith M.(1996)。The Use of Counter-Attack in Apologetic Public Relations Crises: The Case of General Motors vs. Dateline NBC。Public Relations Review，22(3)，233-248。  new window
21.吳宜蓁(20000100)。危機溝通策略與媒體效能之模式建構--關於腸病毒風暴的個案研究。新聞學研究，62，1-34。new window  延伸查詢new window
22.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics，14(11)，875-892。  new window
23.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review，35(1)，1-6。  new window
24.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
25.Sillince, J. A. A.(2002)。A model of the strength and appropriateness of argumentation in organizational contexts。Journal of Management Studies，39(5)，585-618。  new window
26.Ware, B. L.、Linkugel, W. A.(1973)。They Spoke in Defense of Themselves: on the Generic Criticism of Apologia。Quarterly Journal of Speech，59(3)，273-283。  new window
27.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。  new window
28.黃振家(2002)。AIDS 與媒體－社會問題的創造、轉換與公共宣導訊息之間的互動關係初探。復興崗學報，75，233-250。new window  延伸查詢new window
29.葉嘉楠、徐文保(2006)。從新聞報導的觀點評估政府危機處理能力--以SARS事件為例。中華行政學報，3，59-82。new window  延伸查詢new window
30.Elliott, G.、Charlebois, S.(2007)。How Mosaic-Esterhazy applied a crisis communication strategy when it suddenly had the world's attention。Public Relations Review，33(3)，319-325。  new window
31.Coombs, W. T.、Holladay, S. J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology’s role and value in crisis communication。Public Relations Review，4(3)，252-257。  new window
32.Holladay, S. J.(2009)。Crisis communication strategies in the media coverage of chemical accidents。Journal of Public Relations Research，21(2)，208-217。  new window
33.Kaufmann, J. B.、Kesner, A. I. F.、Hazen, T. L.(1994)。The myth of full disclosure: A look at organizational communications during crisis。Business Horizons，37(4)，29-39。  new window
34.Lukaszewski, J. E.(1997)。Establishing individual and corporate crisis communication standards: The principles and protocols。Public Relations Quarterly，42(3)，7-14。  new window
35.Stern, E.(1997)。Crisis and learning: A conceptual balance sheet。Journal of contingencies and Crisis Management，5(2)，69-86。  new window
36.Ulmer, Robert R.(2001)。Effective crisis management through established stakeholder relationships。Management Communication Quarterly，14(3)，590-616。  new window
圖書
1.吳宜蓁(2002)。危機傳播。台北：五南。  延伸查詢new window
2.羅文輝(2000)。精確新聞報導。臺北市：正中出版社。new window  延伸查詢new window
3.Babbie, Earl R.(2001)。The Practice of Social Research。Belmont, California：Wadsworth Publishing Company。  new window
4.王石番(1992)。傳播內容分析法--理論與實證。台北：幼獅。  延伸查詢new window
5.Garvin, A. P.(1996)。The art of being well informed。Garden City Park, NY：Avery。  new window
6.亞瑟．伯格、黃光玉、劉念夏、陳清文(2004)。媒介與傳播研究方法：質化與量化研究途徑。臺北：風雲論壇。  延伸查詢new window
7.Coombs, W. Timothy(1999)。Ongoing crisis communication: Planning, managing, and responding。Sage。  new window
8.Berger, A. A.(2004)。Media and communication research methods: an introduction to qualitative and quantitative approaches。CA。  new window
其他
1.Nielsen(2008)。2008 年第三季媒體廣告量調查，http://tw.cn.nielsen.com/site/index.shtml， 20081027。  延伸查詢new window
2.台灣智庫(2009)。「八八水災」暨「民眾對政府救災表現的看法」，http://www.taiwanthinktank.org/chinese/page/5/0/71/1259， 20090821。  延伸查詢new window
圖書論文
1.Coombs, W. T.、Holladay, S. J.(2005)。Exploratory study of stakeholder emotions: Affect and crisis。Research on emotion in organizations: The effect of affect in organizational settings。New York：Elsevier。  new window
2.Coombs, W. T.(2006)。Crisis management: A communicative approach。Public relations theory。Mahwah, New Jersey：Lawrence Erlbaum Associates。  new window
3.Grunig, J. E.(1992)。Communication, public relations, and effective organizations: An overview of the book。Excellence in public relations and communication management。Hillsdale, NJ：Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
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