To understand the impact of Psychologist Act on the community hotline service organizations, the author chose the ”885 hotline” service and formed three focus groups from 18 family educator center hotline services employees. The author also adopted single case study to interview four experts who were familiar with the operation of the 855 hotlines. The author attempted to integrate the insiders' and outsiders' views on the barriers of implementation on the 855 hotlines and their recommendations on coping strategies. The findings showed that in addition to the existing problems on implementation, the interviewees discussed six new barriers after the issue of Psychologist Act: unaware of the new mission of the hotline services; facing dilemmas in services; volunteers' complaints and losses; reduced training programs; conflicts between mission, propaganda and training; and challenging the worth of the hotline. In coping with the new barriers, the interviewees expected that the higher administrators can make a clear decision on whether to abolish or retain the 885-hotline. However, their opinions are quite diverse on the continuation of the service, service assigned to others, or discontinuation of the service. Lastly, the author discussed about the relevant results and recommendations.