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題名：員工每日工作情緒及其對工作結果之影響
書刊名：人力資源管理學報
作者：蕭婉鎔 引用關係
作者(外文)：Hsiao, Wan-jung
出版日期：2014
卷期：14:2
頁次：頁81-109
主題關鍵詞：正負向情緒；情緒波動；工作結果；縱貫研究；Positive and negative emotion；Affect variability；Workplace effect；Longitudinal study
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:197
  • 點閱點閱:100
本研究以動態觀點，探討組織中員工情緒如何影響例行工作以及工作表現。為驗證此觀點，本研究採縱貫研究，有效回收124位受試樣本，記錄其20個工作天之每日正負向情緒狀態，以分析情緒狀態變化、員工正負向情緒特質對個人工作行為的影響效果。研究結果發現：個人情緒波動會影響其每日正向情緒狀態，且員工正負向情緒特質會影響其工作表現。長期而言，若員工正向情緒特質較高，則工作滿意度、工作績效較佳，且情緒耗竭程度較低；若員工負向情緒特質較高，則情緒耗竭程度較高，工作滿意低。除此之外，本研究亦發現，員工每週情緒變化存在某種模式，情緒波動較低的員工，愈接近週末，其負向情緒愈低。相關理論與管理意涵於文末亦進行討論。
The purpose of this paper is to explore these dynamic components of emotion, with an emphasis on changes in daily affective states and routine work. These ideas were examined with 124 employees who provided daily ratings of affect for 20 days. The results showed that individuals in low in affect spin will be positively related to daily PA. In addition, the dynamic processes of positive/negative emotion can alter routine work. In the long time, positive emotion affectivity is positive to job performance and job satisfaction. Some day-of-weed mood patterns also founded. Discussion focused on the theoretical and practical implications of these findings.
期刊論文
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29.Thoresen, C. J.、Kaplan, S. A.、Barsky, A. P.、Warren, C. R.、de Chermont, K.(2003)。The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration。Psychological Bulletin，129(6)，914-945。  new window
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學位論文
1.吳宗祐(2003)。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討(博士論文)。國立臺灣大學。new window  延伸查詢new window
圖書
1.王淑俐(2003)。情緒管理。台北：全華。  延伸查詢new window
2.Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ：Prentice-Hall。  new window
3.Watson, David(2000)。Mood and Temperament。Guilford Press。  new window
4.溫福星(2006)。階層線性模式：理論、方法與應用。臺北市：雙葉書廊有限公司。  延伸查詢new window
5.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis：Industrial Relations Center, University of Minnesota。  new window
6.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
圖書論文
1.Wegener, D. T.、Petty, R. E.(1996)。Effects of mood on persuasion processes: Enhancing, reducing, and biasing scrutiny of attitude-relevant information。Striving and feeling: Interactions among goals, a ffe ct, and self-regulation。Hillsdale, NJ：Lawrence Erlbaum Associates。  new window
2.George, Jennifer M.、Brief, Arthur P.(1996)。Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation。Research in Organizational Behavior: An Annual Series of Analytical Essays & Critical Reviews。JAI Press。  new window
3.Frijda, N. H.(1993)。Moods, Emotion Episodes, and Emotions。Handbook of Emotions。New York：Guilford Press。  new window
4.Van Maanen, J.、Kunda, G.(1989)。Real Feelings: Emotional expression and organizational culture。Research in Organizational Behavior。Greenwich, CT：JAI Press。  new window
5.Jones, F.、Fletcher, B. C.(1996)。Job control and health。Handbook of work and health psychology。Chichester：Wiley。  new window
 
 
 
 
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