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題名:學校服務品質量表的發展與因素結構之研究
書刊名:教育學刊
作者:丁學勤 引用關係
作者(外文):Ting, Shueh-chin
出版日期:2009
卷期:33
頁次:頁115-158
主題關鍵詞:PZB模式SERVQUAL量表交叉效度分析學校服務品質驗證性因素分析PZB modelSERVQUAL scaleCross-validation analysisSchool service qualityConfirmatory factor analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:202
  • 點閱點閱:51
期刊論文
1.Ahdullah, F.(2005)。The development of HEdPERF: A new measuring instrument of service quality for the higher education sector。International Journal of Consumer Studies,30(6),569-581。  new window
2.Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。  new window
3.Tan, K. C.、Kek, S. W.(2004)。Service Quality in Higher Education Using an Enhanced SERVQUAL Approach。Quality in Higher Education,10(1),17-24。  new window
4.王怡舜、湯宗益、湯宗泰(20021100)。電子商務之服務品質衡量模式--以數位行銷為例。中華管理學報,3(3),75-94。new window  延伸查詢new window
5.MacCallum, R. C. M.、Roznowski, M.、Mar, C.、Reith, J. V.(1994)。Alternative strateiges for cross-validation of covariance structure models。Multivariate Behavioral Research,29(1),1-32。  new window
6.陳啟光、蔡政和、李元墩(20000600)。高等教育行政服務品質衡量之研究。長榮學報,4(1),15-32。new window  延伸查詢new window
7.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing,58(1),111-124。  new window
8.Parasuraman, A、Zeithaml, V. A.、Barry, L. L.(1993)。The nature and determinants of customer exceptions of Science。Journal of academy of marketing service,21(1),1-12。  new window
9.陳純美、楊亨利(20030600)。從服務品質談學校網站功能架構。中華管理評論,6(3),26-48。  延伸查詢new window
10.Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research,24(3),253-268。  new window
11.Berry, Leonard L.(1981)。The Employee as Customer。Journal of Retail Banking,3(3),24-25。  new window
12.Brown, T. J.、Churchill, G. A. Jr.、Peter, J. P.(1993)。Research Note: Improving the Measurement of Service Quality。Journal of Retailing,69(1),127-139。  new window
13.Mels, G.、Boshoff, C.、Nel, D.(1997)。The dimensions of service quality: the original European perspective revisited。Service Industries Journal,17(1),173-189。  new window
14.林清山(19880100)。驗證性因素分析的理論及應用:修訂魏氏兒童智力量表之驗證性因素分析。測驗年刊,35,117-136。new window  延伸查詢new window
15.Lehtinen, Jarno R.、Lehtinen, Uolevi(1991)。Two Approaches to Service Quality Dimensions。The Service Industries Journal,11(3),287-303。  new window
16.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
17.Baumgartner, Hans、Steenkamp, Jan-Benedict E. M.(1996)。Exploratory Consumer Buying Behavior: Conceptualization and Measurement。International Journal of Research in Marketing,13(2),121-137。  new window
18.Marsh, H. W.、Hocevar, D.(1985)。Application of Confirmatory Factor Analysis to the Study of Self-Concept: First and Higher Order Factor Models and Their Invariance Across Groups。Psychological Bulletin,97(3),562-582。  new window
19.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
20.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
21.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
22.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
23.黃芳銘、楊金寶、許福生(20051000)。在學青少年生活痛苦指標發展之研究。師大學報.教育類,50(2),97-119。new window  延伸查詢new window
24.Sureshchandar, G. S.、Rajendran, C.、Anantharaman, R. N.(2002)。Determinants of Customer-Perceived Service Quality: A Confirmatory Factor Analysis Approach。Journal of Services marketing,16(1),9-34。  new window
25.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
26.Baumgartner, Hans、Homburg, Christian(1996)。Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review。International Journal of Research in Marketing,13(2),139-161。  new window
27.Garvin, David A.(1987)。Competing on the Eight Dimensions of Quality。Harvard Business Review,65(6),101-109。  new window
28.Noar, S. M.(2003)。The role of structural equation modeling in scale development。Structural Equation Modeling: A Multidisciplinary Journal,10(4),622-647。  new window
29.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
30.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
31.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research,16(1),64-73。  new window
32.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
33.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
34.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
35.Abdullah, F.(2006)。Measuring Service Quality in Higher Education: Three Instruments Compared。International Journal of Research & Method in Education,29(1),71-89。  new window
36.Albrecht, K.。Achieving Excellence in Service。Training and Development Journal,39(12),64-67。  new window
37.Brochado, A.、Marques, R. C.。Comparing Alternative Instruments to Measure Service Quality in Higher Education。FEP Working Papers,165,1-19。  new window
38.Carman, J. M.。Consumer Perception of Service Quality: An Assessment of the SERVQUAL Dimension。Journal of Retailing,66(1),33-55。  new window
39.Chen, I. I.、Gupta, A.、Rom, W.。A Study of Price and Quality in Service Operations。International Journal of Service Industry Management,5(2),23-33。  new window
40.Galloway, R. L.、Wearn, K.。Determinants of Quality Perception in Educational Administration: Potential Conflict between the Requirements of Internal and External Customers。Educational Management and Administration,26(1),35-48。  new window
41.Llusar, J. C. B.、Zornoza, C. C.。Validity and Reliability in Perceived Quality Measurement Models: An Empirical Investigation in Spanish Ceramic Companies。International Journal of Quality & Reliability Management,17(8),899-918。  new window
42.Lovelock, C. C.。Classifying Sew ice to Gain Strategic Marketing Insights。Journal of Marketing,47,9-20。  new window
43.Martinez Caro, L.、Martinez Garcia, J. A.。Measuring Perceived Service Quality in Urgent Transport Service。Journal of Retailing and Consumer Services,14(1),60-72。  new window
44.Owlia. M. S.、Aspinwall, E. M.。TQM in Higher Education: A Review。International Journal of Quality & Reliability Management,14(5),527-543。  new window
45.Robinson, S.。Measuring Service Quality: Current Thinking and Future Requirements。Marketing Intelligence & Planning,17(1),21-32。  new window
46.Russell, M.。Marketing Education: A Review of Service Quality Perceptions among International Students。International Journal of Contemporary Hospitality Management,17(1),65-77。  new window
47.Saravanan, Rajagopal、Rao, K. S. P.(2007)。Measurement of Service Quality from the Customer's Perspective: An Empirical Study。Total Quality Management & Business Excellence,18(4),435-449。  new window
48.Smith, G.、Smith, A.、Clarke, A.。Evaluating Service Quality in Universities: A Service Department Perspective。Quality Assurance in Education,15(3),334-351。  new window
49.Waugh, R. F.。Academic Perceptions of Administrative Quality at Universities。Journal of Educational Administration,40(2),172-188。  new window
50.Zafiropoulos, C.、Vrana, V.(2008)。Service Quality Assessment in a Greek Higher Education Institute。Journal of Business Economics and Management,9(1),33-45。  new window
會議論文
1.劉大昌、易進忠。服務品質評量模式導入之研究。臺北市。483-494。  延伸查詢new window
學位論文
1.簡君蓉(2002)。國民中學學校服務品質缺口模式問卷發展與應用之研究(碩士論文)。國立暨南國際大學。  延伸查詢new window
2.蘇雲華(1996)。服務品質衡量方法之比較研究(博士論文)。國立中山大學。new window  延伸查詢new window
3.李文君。大學院校服務品質量表建構之研究-以臺南地區為例。  延伸查詢new window
4.Goodnack, J.。An Investigation of Parent Expectations for School Service Quality,University Park, PA。  new window
5.Ham, C. L.。Service Quality, Customer Satisfaction and Customer Behavioral Intentions in Higher Education,Florida。  new window
圖書
1.邱皓政(2006)。結構方程式模式:LISREL 的理論、技術與應用。台北:雙葉。  延伸查詢new window
2.Byrne, B. M.(1998)。Structural equation modeling with LISREL, PREL1S, and SIMPLIS: Basis concepts, applications and programming。Lawrence Erlbaum Associates。  new window
3.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
4.Sharma, S.(1996)。Applied multivariate technique。NY:John Wiely & Sons。  new window
5.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
6.Jöreskog, Karl G.、Sörbom, Dag(1996)。LISREL 8: User's Reference Guide。Scientific Software International, Inc.。  new window
7.黃芳銘(2002)。結構方程模式--理論與應用。臺北市:五南。  延伸查詢new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
9.Lyth, D. M.、Johnston, R.。A Framework for Designing Quality into Sew Ice Operations。The Management of Service Operations。Kempston, UK。  new window
10.Seymour, D. T.。On Q: Causing Quality in Higher Education。On Q: Causing Quality in Higher Education。New York, NY。  new window
圖書論文
1.Hu, L. T.、Bentler, P. M.(1995)。Evaluating model fit。Structural equation modeling: Concepts, issues, and applications。Sage。  new window
2.Grönroos, Christian(1981)。Internal marketing: An integral part of marketing theory。Marketing of services。Chicago, Illinois:American Marketing Association。  new window
 
 
 
 
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