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題名：從外界顧問觀點瞭解跨組織實務社群網路之知曉管理
作者：黃正傑
作者(外文)：Cheng-Chieh Huang
校院名稱：國立臺灣大學
系所名稱：資訊管理學研究所
指導教授：謝清佳
學位類別：博士
出版日期：2010
主題關鍵詞：實務社群網路；實務觀點；顧問實務；紮根理論；network of practice；practice perspective；consulting practice；grounded theory
原始連結：連回原系統網址new window
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本論文主要在於瞭解組織人員進行跨組織實務社群網路時，如何進行知識的交流與知識的創造。並進一步瞭解組織如何協助組織人員進行跨組織實務社群網路的知識管理。
本文以某家IT市場研究公司顧問人員實務活動為例，透過參與式觀察、深入訪談等資料蒐集策略，並利用紮根理論的質性研究方法，建構「跨組織實務社群網路知識交流與創造」的實質理論。本理論解釋了跨組織實務社群網路的知曉實務，包括：知曉行動、知曉認知以及思維模式，以及如何透過知曉交易區，進行知識交換與創造。進一步解釋了組織人員與實務社群網路成員間組織利益、知識旨趣、既有權力、既有知識、組織知識網路關係、溝通行動關係而產生了知識感知、詮釋、論述與展示等過程。並解釋了跨組織實務社群網路的知識交流與創造過程如何受到產業氛圍、組織環境等制度環境的影響。
最後，透過本理論，本研究進一步討論實務社群間信任/權力關係、論述行動與知識、跨多個實務社群研究、知識創造的螺旋、知識價值的範疇律令等理論的意涵。也進一步討論實務活動、論述活動、知曉認知與知識疆界的管理議題。
本研究不僅補充實務知識學派對於鬆散式跨組織實務社群現象解釋不足之處，並指出結合論述建構、社會認知、制度情境於實務知識學派的新方向。
This thesis is to understand the knowdege transfer and creation practices in a network of practice communities across organizations. It constructs a subantive theory by the grounded theory qualitative research method through participant observation and in-depth interviews data collection approachs in an IT research & analysis firm.
This theory describes how the organizational context and industrial atmosphere impact knowing trading process where organization members interact within network of practice communities across organizations. It also explains how the knowing in cognition, knowing in action and mental model interweav in organization members’ knowing in practice.
The theory explains knowing practices in a network of practice across organizations. Also, it prvoides new directions to include discourse construction and social cognition and institutional contexts into organizational knowedge practice school.
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臺灣人文及社會科學引文索引資料庫

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