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題名：競爭因素、製造策略、顧客滿意及組織績效之整合性分析
書刊名：臺大管理論叢
作者：施坤壽／林清河／譚伯群
作者(外文)：Shih, Kun-shou／Lin, Chinho／Tan, Bertram
出版日期：2000
卷期：11:1
頁次：頁1-33
主題關鍵詞：競爭因素；製造策略；顧客滿意；組織績效；Competitive factors；Manufacturing strategy；Customers' satisfaction；Organizational performance；LISREL
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:661
  • 點閱點閱:163
　　　　　在競爭激烈的環境下，製造業有形產品的特色將趨於大同小異且生命週期縮短，因此必須倚賴服務、品質、交期及創新等造目標的達成才能創造並維持競爭優勢。然而企業服務品質、交期及創新能力的提昇均有賴於員工對組織的認同及參與，以能有效的執行組織策略、達成既定目標，進而提昇顧客滿意及組織績效。因此，本研究以臺灣資訊及電子電器業為研究對象，並利用結構化模式（LISREL）驗證競爭因素、製造策略、內外部顧客滿意度與經營績效間之因果關係。研究結果顯示，不同競爭因素的重視程度，對於製造策略的決策內容及內外部顧客滿意皆有顯著的影響；而越重視製造策略，則企業的經營績效越好，且內外顧客滿意程度越高，其組織績效也越佳。
　　　　　Under the fierce competitive environments, the differences between the products from different manufacturing firms will declined and the life cycle of products will become shorter. Consequently, firms will become dependent on their superior services and innovations to strive for the competitive advantage. In order to provide the superior service for customers and to maintain competitive advantages, the employees of firms should commit to participate in the activities of their organization. Consequently, firms can implemented their strategies effectively and accomplish their objective. Therefore, it is imperative to investigates the relationships among competitive factors, manufacturing strategies, satisfactions of internal as well as external customers, and organizational performances. By LISREL, we verify the relationships of cause effect among the competitive factors, manufacturing strategies, internal as well as external customers satisfaction, and organizational performance for the information industry in Taiwan. These results reveal that the focus of competitive factors significantly affects the formulation of the strategy, and the more appropriated the selection of competitive factors lead to the higher the customer satisfaction. Furthermore, a greater emphasis on the manufacturing strategy not only leads to higher customer satisfaction, but also to better organizational performance.
期刊論文
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3.Arthur, J. B.(199406)。Effects of Human Resource System on Manufacturing Performance and Turnover。Academy od Management Journal，37(3)，670-687。  new window
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5.Terpstra, D. E.、Rozell, E. J.(1993)。The relationship of staffing practices to organizational level measures of performance。Personnel psychology，46(1)，27-48。  new window
6.Swamidass, P. M.、Newell, W. T.(1987)。Manufacturing strategy, environmental uncertainty and performance: a path analytic model。Management Science，33(4)，509-524。  new window
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12.Dess, G. G.、Robinson, R. B. Jr.(1984)。Measuring Organizational Performance in the Absent of Objective Measures: The Case of the Privately-held Firm and Conglomerate Business Unit。Strategic Management Journal，5(3)，265-273。  new window
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14.Wright, Patrick M.、McMahan, Gary C.、McWilliams, Abagail(1994)。Human resources and sustained competitive advantage: A resource-based perspective。International Journal of Human Resource Management，5(2)，301-326。  new window
15.Wright, Patrick M.、McMahan, Gary C.(1992)。Theoretical Perspectives for Strategic Human Resource Management。Journal of Management，18(2)，295-320。  new window
16.林清河、周福星、譚伯群、施坤壽(19981200)。品質管理與組織氣候及績效之關聯性分析。中山管理評論，6(4)，1057-1080。new window  延伸查詢new window
17.Skinner, Wickham(1969)。Manufacturing: missing link in corporate strategy。Harvard Business Review，47(3)，136-145。  new window
18.Anderson, John C.、Cleveland, Gray、Schroeder, Roger G.(1989)。Operations Strategy: A Literature Review。Journal of Operations Management，8(2)，133-159。  new window
19.Kim, J. S.、Arnold, P.(1992)。Manufacturing competence and business performance: A framework and empirical analysis。International Journal of Operation and Production Management，13(10)，4-25。  new window
20.林公孚(1995)。『全方位品質』的名與實。品質管制月刊，31(9)，16。  延伸查詢new window
21.MacDuffie, J. P.(1995)。Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry。Industrial and Labor Relations Review，48(2)，197-221。  new window
22.Fine, C. H.、Hax, A. C.(1985)。Manufacturing strategy: A methodology and an illustration。Interfaces，15(6)，28-46。  new window
23.Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika，23(3)，187-200。  new window
24.Arthur, J. B.(1992)。The Link between Business Strategy and Industrial Relations Systems in American Steel Minimills。Industrial and Labor Relations Review，45(3)，488-506。  new window
25.Youndt, Mark A.、Snell, Scott A.、Dean, James W. Jr.、Lepak, David P.(1996)。Human resource management, manufacturing strategy, and firm performance。Academy of Management Journal，39(4)，836-866。  new window
26.Vickery, Shawnee K.、Droge, Cornelia、Markland, Robert E.(1993)。Production Competence and Business Strategy: Do They Affect Business Performance?。Decision Sciences，24(2)，435-456。  new window
27.Steers, Richard M.(1975)。Problems in the measurement of organizational effectiveness。Administrative Science Quarterly，20(4)，546-558。  new window
28.Wheelwright, S. C.(1984)。Manufacturing Strategy: Defining the Missing Link。Strategy Manufacturing Journal，5(1)，77-91。  new window
29.Katsundo, H.(1997)。Manufacturing Strategy for Future Production Moving toward Manufacturing Excellence。International Journal of Technology Management，14，701-711。  new window
30.Huselid, G.(1995)。Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate financial Performance。The Academy of Management Journal，38，450-461。  new window
31.Buffa, E. S.(1985)。Meeting the Competitive Challenge with Manufacturing Strategy。National Productivity Review，155-169。  new window
32.Bozarth, C. C.、Berry, W. L.(1997)。Measuring the Congruence between Market Requirements and Manufacturing: A Methodology and Illustration。Decision Sciences，28(1)，121-150。  new window
33.Anscombe, J.(1994)。The Fourth Wave of Logistics Improvement: Maximizing Value in the Supply-Chain。Logistics Focus，36-40。  new window
34.朱博湧、唐明月、洪堯勳(1998)。我國半導體製程設備發展策略。經濟情勢暨評論，4(3)，65-82。  延伸查詢new window
35.王志仁(1997)。臺灣科技島振翅起飛。天下雜誌，特刊17，40-48。  延伸查詢new window
36.方世榮、林能白(1992)。製造活動的策略性觀點。社會科學論叢，40，161-179。  延伸查詢new window
會議論文
1.杜富燕(1996)。國內製造業推動ISO 9000系列品保制度之檢討與展望。沒有紀錄。157-166。  延伸查詢new window
研究報告
1.Miller, J. G.、Kim, J. S.、Kim, K. Y.(1990)。Manufacturing Strategies of The U. S. and Korean Firms: A Comparative Analysis。0。  new window
學位論文
1.方世榮(1993)。製造部門角色對製造策略的影響：資訊/電子業與食品業比較分析的實證研究(博士論文)。國立臺灣大學。new window  延伸查詢new window
2.Sharma, D.(1987)。Manufacturing Strategy: An Empirical investigation，Columbus, OH。  new window
圖書
1.謝安田(1998)。人力資源管理。臺北：謝安田。  延伸查詢new window
2.Goodman, Paul S.、Pennings, Johannes M.(1977)。New Perspectives on Organizational Effectiveness。San Francisco：Jossey-Bass。  new window
3.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
4.Kerlinger, F. N.(1986)。Foundations of Behavior Research。NY。  new window
5.楊國樞、文崇一、吳聰賢、李亦園(1996)。社會及行為科學研究法。臺北市：東華書局。new window  延伸查詢new window
6.Hayes, R. H.、Wheelwright, S. C.(1984)。Restoring Our Competitive Edge: Competing Through Manufacturing。New York：John Wiley and Sons。  new window
7.衛南陽(1996)。顧客滿意學。臺北：牛頓出版社。  延伸查詢new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
9.U. S. Department of Labor(1993)。High Performance Work Practices and Firm Performance。High Performance Work Practices and Firm Performance。Washington, DC。  new window
10.Campbell, J. P.(1977)。On the Natural of Organization Effectiveness。On the Natural of Organization Effectiveness。San Francisco, CA。  new window
 
 
 
 
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