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題名：讀者對參考館員肢體語言認知之研究(上)
書刊名：教育資料與圖書館學
作者：謝焰盛
作者(外文)：Hsieh, Yann-sheng
出版日期：1997
卷期：35:2
頁次：頁172-193
主題關鍵詞：Reference interview；Body language；讀者；參考館員；肢體語言
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:631
  • 點閱點閱:22
　　　　　The main purpose of this study is to understand library users' perception and preference of librarians' body language during reference interview. It also intends to find out if there is an impact of the librarians' body language on the users' satisfactin of the reference interviews. It is hoped that this study will contribute to the over-all quality of reference services. A questionaire is designed to survey the users' opinion on the reference use undertaken in the National Yang-Ming University Library. A hundred and sixty two samples are collected. Descriptive statistical method as well as content analysis are applied in analyzing the data. The major findings indicate that users prefer librarians' approachable mode--arms relaxed, frequent eye contact, greeting with smile, hands unoccupied, and appropriate hand gesture. Contrarily, preoccupation mode--arms across chest, frowning hands busy with work--conveys an unfriendly message to the library users. Other findings suggest that librarians' body language has an impact on users' satisfaction using reference services. The findings of the study are essential for the reference librarians to develop their interviewing techniques in terms of body language. Thus, may improve the quality of reference services.
期刊論文
1.D'Augelli, Anthony R.(1974)。Nonverbal Behavior of Helpers in Initial Helping Interactions。Journal of Educational Research，48，715-717。  new window
2.Vathis, Alma Christine(1983)。Reference Transaction and End Products as Viewed by the Patron。RQ，23(1)，60-64。  new window
3.Holland, Barron(1978)。Updating Library Reference Services through Training for Interpersonal Competence。RQ，17(3)，207-211。  new window
4.Larson, Carole A.、Dickson, Laura K.(1994)。Development Behavioral Reference Desk Performance Standards。RQ，33(3)，349-357。  new window
5.Kazlauskas, Edward(197607)。An Exploratory Study: A Kinesic Analysis of Academic Library Public Services Points。Journal of Academic Librarianship，2(3)，130-134。  new window
6.Swope, Mary Jane、Katzer, Jeffrey(1972)。Why Don't They Ask Questions?。RQ，12(2)，161-166。  new window
7.Halperin, Michael、Strazdon, Maureen(198004)。Measuring Students, Performance for Reference Service: A Conjoint Analysis。Library Quarterly，50(2)，208-224。  new window
8.Crum, Norman J.(196905)。The Librarian-Customer Relationship: Dynamics of Filling Requests for Information。Special Libraries，60，269-277。  new window
9.Stephan, Sandy。Reference Breakthrough in Maryland。Public Libraries，27(4)。  new window
10.Childers, Thomas(19800415)。The Test of Reference。Library Journal，105(8)，924-928。  new window
11.Muñoz, Joanna López(1977)。The Significance of Nonverbal Communication in the Reference Interview。RQ，16(3)，220-224。  new window
12.De Vore-Chew, Marynelle、Roberts, Brain、Smith, Nathan M.(198810)。The Effects of Reference Librarians' Nonverbal Communications on the Patrons' Perceptions of the Library, Librarians, and Themselves。Library and Information Science Research，10，389-400。  new window
13.Gers, Ralphh、Seward, Lillie J.(1985)。Improving Reference Performance: Results of a Statewide Study。Library Journal，110(18)，32-35。  new window
14.吳茜茵(19800100)。我國師專學生利用圖書館狀況之調查研究。臺北師專學報，8，左55-166。  延伸查詢new window
15.郭麗玲(19880200)。就非語文行為分析讀者對參考圖書館員偏好之研究。中等教育，39(1)，67-73。new window  延伸查詢new window
16.Boucher, Virginia(1976)。Nonverbal Communication and the Library Reference Interview。Reference and User Services Quarterly，16(1)，27-32。  new window
17.Michell, Gillian、Harris, Roma M.(1987)。Evaluating the Reference Interview: Some factors Influencing Patrons and Professionals。Reference and User Services Quarterly，27(1)，95-105。  new window
學位論文
1.Gothberg, Helen(1974)。User Satisfaction with a Librarian's Immediate and Nonimmediate Verbal-Nonverbal Communication(博士論文)。University of Denver。  new window
圖書
1.Sutherland, Stuart(1989)。The Macmillan Dictionary of Psychology。London：The Macmillan Press。  new window
2.Knapp, Mark L.(1980)。Essentials of Nonverbal Communication。New York：Holt, Rinehart and Winston。  new window
3.Mehrabian, Albert(1972)。Nonverbal Communication。Chicago, IL：Aldine Atherton。  new window
4.Argyle, Michael(1988)。Bodily communication。Methuen。  new window
5.Pease, Allen、張殿興(1985)。人、行為與訊息。台北市：世茂。  延伸查詢new window
6.Mathews, Anne J.(1983)。Communication: A Librarian, Guide to Interpersonal Relations。Chicago：American Library Association。  new window
7.Brown, C. T.、Keller, P. W.(1973)。Monologue to Dialogue。Englewood Cliffs, N.J.：Prentice-Hall。  new window
8.Druckman, Daniel、Rozelle, Richard M.、Baxter, James C.(1982)。Nonverbal Communication: Survey, Theory, and Research。Berverly Hills, Calif.：Sage。  new window
9.Bull, Peter(1987)。Posture and Gesture。New York：Pergamon Press。  new window
10.Wolman, B. B.(1973)。Dictionary of Behavioral Science。New York：Van Norstrand Reinhold。  new window
11.Lancaster, F. W.(1988)。If You Want to Evaluate Your Library。Champaign, IL：University of Illinois。  new window
12.Key, Mark Oitchie(1975)。Paralanguage and Kinesics: Nonverbal Communication。Metuchen, NJ：Scarecrow。  new window
13.Buck, R.(1984)。The communication of emotion。New York：The Guilford Press。  new window
14.Gorden, Raymon L.(1975)。Interview: Strategy, Techniques, and Tactics。Homewood, Ill：Dorsey Press。  new window
15.高桂足(1974)。心理學名詞彙編。臺北：文景。  延伸查詢new window
16.張春興(1989)。張氏心理學辭典。臺北市：東華書局。  延伸查詢new window
17.楊國樞(1990)。社會及行為科學研究法。臺北市：東華書局。new window  延伸查詢new window
圖書論文
1.Exline, R. V.、Winter, L. C.(1964)。Affective Relations and Mutual Glances in Dyads。Affect, Cognition and Personality。London：Tavistock。  new window
 
 
 
 
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