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題名：工作環境中背景音樂對工作行為之影響
作者：施以諾
作者(外文)：Shih, Yi-Nuo
校院名稱：輔仁大學
系所名稱：商學研究所
指導教授：黃榮華
學位類別：博士
出版日期：2011
主題關鍵詞：工作環境；背景音樂；職能治療；作業管理；Work environment；background music；occupational therapy；operation management
原始連結：連回原系統網址new window
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目的：許多研究均發現背景音樂可能影響人的行為與效率，研究範疇包括在商場、餐廳、醫院中，本研究的目的是希望融合職能治療的理論以及作業管理的觀點，研究工作環境中的背景音樂對工作注意力、工作愉悅度、工作表現所造成的影響，並探討背景音樂類型以及聽者對背景音樂的喜好度與其注意力之可能影響，以及期待能研究背景音樂有無歌詞對人所造成的影響會否有差異。
方法: 本研究以採隨機臨床對照實驗（Randomized Controlled Trial, RCT）的方式進行，並以精神科褚氏注意力測驗、腦電圖、人臉情緒知覺辨識軟體為研究工具，探討背景音樂對人工作行為的影響。
結果:本文發現聽者的注意力會受到背景音樂的影響，但與背景音樂的類型較無關，而與聽者對背景音樂的喜好度較有關；本研究也發現相對於無背景音樂之狀態，當所播放的背景音樂是受測者越喜歡或越討厭的音樂時，越可能對人在注意力測驗得分表現上造成影響；此外，有歌詞的音樂會比沒有歌詞的音樂對工作注意力產生更大的的負面影響；而本研究亦證明在工作環境中播放背景音樂比沒有播放背景音樂對工作者的愉悅情緒是有正向的影響。
結論:工作環境中的背景音樂可提升人的工作愉悅度，但某些時候確實可能影響工作專注度。未來可以用更多種不同的行為測量工具，以及更多的受測樣本，來研究工作環境中背景音樂對聽者注意力的影響將可得出更多元且更有力的研究結果。
Aim: Many studies have found that background music influence human behavior and work efficiency. This research would explore the influence of background music on people’ s work attention level, work pleasantness, and work performance from the viewpoints of occupational therapy and operation management. This research also aims to analyzes how different types of background music --and how listeners’ degree of preference for the background music, and compared how music with, and without, lyrics affects human attention.
Methods: This pilot study takes the Randomized Controlled Trial (RCT), and using Chu’s Attention Test, electroencephalogram(EEG), and JACNeuF(Japanese and Caucasian Neural Faces), aims to analyzes the influence of background music on people’ s work behavior.
Results: This study has concluded that listener’s attention was indeed influenced by background music. Yet it has less to do with the type of the music, and it has more to do with listener’s fondness for the music; This study also have found that --relative to no background music-- the more a test taker likes or dislikes the background music, the more possible that music would have affected his/her attention level; The comparison results revealed that background music with lyrics had significant negative effects on concentration and attention; and this study has proved that in a work environment, playing background music tends to influence worker pleasantness in more positive fashion than playing no background music does.
Conclusions: Playing background music to process workers in work environment can increase their work pleasantness, but would affect the work attention sometimes. Going forward, this research will use more behavior tools and larger pool of samples, so that our study of background music’s influence in a work environment is able to come out with results which are more diversified and forceful.
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