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題名:你,願意分享嗎?--公部門組織成員知識分享行為之底蘊
書刊名:東吳政治學報
作者:胡龍騰 引用關係張鐙文楊仁鈐
作者(外文):Hu, Lung-tengChang, Teng-wenYang, Jen-cheng
出版日期:2008
卷期:26:3
頁次:頁57-114
主題關鍵詞:知識管理績效管理知識分享知識藏私Knowledge managementKnowledge sharingKnowledge hoardingPerformance management
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(4) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:99
  • 點閱點閱:91
要求組織成員彼此間進行誠摯與深度的知識分享,不是一件容易的事。當組織同時推動績效衡量與知識分享時,卻可能發生組織成員為確保個人或自身團隊的競爭優勢或績效表現,而造成知識藏私的情況。因此,本研究所關注的研究問題將在於:(一)當績效評量與知識分享此二項制度同時存在於組織時,對於組織成員間的互動關係是否造成影響?若是,其影響為何?強化分享意願?抑或是導致個人藏私?(二)當知識分享的行為發生在跨組織或跨單位的系絡時,單位間績效評比之制度,是否會造成干擾或影響?若是,其影響為何? 針對上述研究問題,透過情境式焦點團體座談法,本研究發現,在不同層次的成員互動系絡中,公務同仁即使在被授與的競爭環境下,仍可能因(一)關係情誼、(二)互利互惠、(三)團隊需求、(四)專業互補、(五)和諧維繫,以及(六)不具敏感性之經驗與知識等六項因素進行知識分享。此外,本研究亦發現,組織成員間或因時間與工作之壓力、知識的默會成分、知識需求者之態度、責任轉移、應付人情壓力,或因公務倫理之規範,在各種系絡中,皆可能產生重點式或選擇性的「部分知識分享行為」。甚至可能因為彼此競爭關係之考量,而拒絕知識的分享。
Knowledge sharing among public organization employees may not happen easily, especially when performance pressure or a competitive atmosphere is perceived by employees. While both systems of performance assessment and knowledge management are prevalent in public organizations, this study attempts to empirically study public employees’ behavioral reactions toward the two systems above. Hence, the following questions will be addressed: Firstly, as both knowledge sharing and performance measurement systems are undertaken in organizations, do organizational members like to share or hoard their knowledge? And why? Secondly, will a performance evaluation system negatively influence employees’ knowledge-sharing behaviors across organizational units or agencies? If so, why? By using scenario-based focus-group interviews, this study found that public employees, generally speaking, like to share their knowledge with colleagues. It is evident that some factors encourage public employees’ knowledge-sharing behaviors in different organizational contexts, including personal relationships, reciprocity, requirement of teamwork, mutual professional support, request of insensitive information, as well as the intention of keeping a harmonious atmosphere in workplaces. In addition, negative factors that may hinder organizational knowledge-sharing were found as well, such as time restriction, stress from work, level of tacitness of the knowledge, rude attitude of asker of knowledge, unwelcome responsibility shift, unpleasant pressure
期刊論文
1.郭昱瑩(20021200)。政府機關知識管理績效衡量指標之研究。中國行政,72,57-82。  延伸查詢new window
2.Jarvenpaa, S. L.、Staples, S. D.(2000)。Exploring Perceptions of Organizational ownership of Information and Expertise。Journal of Management Information Systems,18(1),151-184。  new window
3.Goh, Swee C.(2002)。Managing effective knowledge transfer: An integrative framework and some practice implications。Journal of Knowledge Management,6(1),23-30。  new window
4.Husted, Kenneth、Michailova, Snejina(2002)。Diagnosing and Fighting Knowledge-sharing Hostility。Organizational Dynamics,31(1),60-73。  new window
5.林于荻、王思峰、陳禹辰(20041200)。知識分享之障礙:以Schein的組織文化理論架構為基礎的探索性個案研究。東吳經濟商學學報,47,59-89。new window  延伸查詢new window
6.Michailova, S.、Husted, K.(2003)。Knowledge-sharing hostility in Russian firms。California Management Review,45(3),59-77。  new window
7.Cross, R.、Baird, L.(2000)。Technology Is Not Enough: Improving Performance by Building Organizational Memory。Sloan Management Review,41(3),69-78。  new window
8.吳瓊恩(20020300)。知識工作者的崛起與組織的知識基礎理論。中國行政評論,11(2),1-20。new window  延伸查詢new window
9.Ardichvili, Alexander、Page, V.、Wentling, T.(2003)。Motivation and Barriers to Participation in Virtual Knowledge-sharing Communities of Practice。Journal of Knowledge Management,7(1),64-77。  new window
10.Dixon, Nancy M.(1999)。The changing face of knowledge。The Learning Organization,6(5),212-216。  new window
11.Hansen, M. T.、Mors, M. L.、Løvås, B.(2005)。Knowledge sharing in organizations: Multiple networks, multiple phases。Academy of Management Journal,48(5),776-793。  new window
12.董玉娟(20040900)。知識分享意願影響前因之研究:威脅之情境效果。人力資源管理學報,4(3),117-137。new window  延伸查詢new window
13.陳家聲、方文昌、蔡儀華(20050300)。企業員工知識分享效能之質性研究--以知識接收者的觀點。人力資源管理學報,5(1),29-51。new window  延伸查詢new window
14.鄭仁偉、黎士群(20010900)。組織公平、信任與知識分享行為之關係性研究。人力資源管理學報,1(2),69-93。new window  延伸查詢new window
15.王思峰、林于荻、陳禹辰(20030600)。組織文化如何影響知識分享之探索性個案研究。臺大管理論叢,13(2),59-99。new window  延伸查詢new window
16.Szulanski, Gabriel(1996)。Exploring internal stickiness: Impediments to the transfer of best practice within the firm。Strategic Management Journal,17(Suppl. 2),27-43。  new window
17.Griffith, David. A.(2001)。Knowledge Transfer as a Means for Relationship Development: A Kazakhstan-foreign International Joint Venture Illustration。Journal of International Marketing,9(2),1-18。  new window
18.莊忠柱、陳進江(2004)。組織正義與知識分享關係之研究:以臺灣高科技產業研發部門為例。真理財經學報,10,85-111。new window  延伸查詢new window
19.Liebowitz, Jay(2004)。Will Knowledge Management Work in the Government?。Electronic Government,1(1),1-7。  new window
20.Morris, Timothy(2001)。Asserting Property Rights: Knowledge Codification in the Professional Service Firm。Human Relations,54(7),819-838。  new window
21.Chua, Alton(2003)。Knowledge Sharing: A Game People Play。Aslib Proceedings,55(3),117-129。  new window
22.Brelade, Sue、Harman, Christopher(2003)。Doing the Right Thing in a Knowledge Transfer: Three Principles to Ensure a Fair Process and Increase Buy-in。Knowledge Management Review,6(1),28-31。  new window
23.Riege, Andreas(2005)。Three-dozen Knowledge-sharing Barriers Managers Must Consider。Journal of Knowledge Management,9(3),18-35。  new window
研究報告
1.馮燕、曹壽民、黃富源、蔣本基、劉代洋(2001)。臺北市政府施政績效評估指標研究。臺北市:臺北市政府研究發展考核委員會。  延伸查詢new window
圖書
1.潘淑滿(2003)。質性研究:理論與應用。臺北市:心理出版社股份有限公司。  延伸查詢new window
2.劉宜君(2004)。公部門知識管理之探討:理論與實務精析。臺北:韋伯文化。new window  延伸查詢new window
3.Morgan, David L.(1997)。Focus Groups as Qualitative Research。Sage。  new window
4.胡幼慧、姚美華(1996)。質性研究:理論、方法及本土女性研究實例。巨流。  延伸查詢new window
5.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
6.Dixon, Nancy M.(2000)。Common Knowledge: How Companies Thrive by Sharing What They Know。Boston, MA:Harvard Business School Press。  new window
7.Huysman, Marleen、Wit, Dirk de(2002)。Knowledge Sharing in Practice。Knowledge Sharing in Practice。Dordrecht, Netherlands。  new window
 
 
 
 
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