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題名:親信關係與員工態度之關聯性研究--以銀行業為例
書刊名:交大管理學報
作者:諸承明 引用關係謝東榮戚樹誠 引用關係
作者(外文):Chu, Chen-mingHsieh, Tung-rongChi, Shu-cheng
出版日期:1999
卷期:19:1
頁次:頁125-151
主題關鍵詞:親信關係期望員工態度Confidant relationshipExpectationEmployee attitudes
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(3) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:743
  • 點閱點閱:131
本研究旨在探討親信間關係對於員工態度之影響,並以親信關係較易形成的銀行業為對象進行實證分析。在分析親信關係與員工態度之關聯性時,本研究除了探討「實際」親信關係對於員工態度之影響外,亦將探討「實際」與「期望」之間的差距,並進一步分析此差距對於員工態度之影響。在實證調查方面,本研究並蒐集60家銀行分行的資料,其中包括主管問卷60份與部屬問卷180份。統計分析結果顯示:(1)「期望」的親信關係明顯高於「實際」的親信關係,反映出主管認知與部屬期望之間確實存有顯著的差距。(2)親信關係對於員工的工作投入、組織承諾、與工作滿意度均有顯著的正相關。此外,親信、自己人、與外人這三組樣本的工作投入、組織承諾,與工作滿意度亦有顯著差異,其中親信與自己人的得分均高於外人。(3)實際親信關係與期望親信關係之差距,對於工作投入並未有顯著的關聯性,但是對於組織承諾與工作滿意度則有顯著的負相關。顯示期望與實際的差距愈大,員工的組織承諾與工作滿意度將會愈低。
The Purpose of this study is to explore the correlation between confidant relationships and employee attitudes in the banking industry. To discuss this subject thoroughly, this study does not only examine the above direct correlation but also the expectation-reality discrepancies of confidant relationships and the effects of discrepancies on employee attitudes. Based on the questionnaires from 60 bank branches in Taiwan, this study finds three important resutls. First, there are significant discrepancies between the expectation and the reality of confidant relationships. Second, there is a significant and positive correlation of confidant relationships on employees' job involvement as well as organizational commitment and job satisfaction. Third, the discrepancies have significant but negative effects on employees' organizational commitment and job satisfaction.
期刊論文
1.Ferris, G. R.(1985)。Role of Leadership in the Employee Withdrawal Process: A Constructive Replication。Journal of Applied Psychology,70(4),777-781。  new window
2.Gobdel, B. C.、Vecchio, Robert P.(1984)。The Vertical Dyad Linkage Model of Leadership: Problems and Prospects。Organizational Behavior and Human Performance,34(1),5-20。  new window
3.Cashman, J.、Dansereau, F.、Graen, G.、Haga, W. J.(1976)。Organizational Understructure and Leadership: A Longitudinal Investigation of the Managerial Role-Making Process。Organizational Behavior and Human Performance,15,278-296。  new window
4.李美枝(19930600)。從有關公平判斷的研究結果看中國人之人己關係的界限。本土心理學研究,1,267-300。new window  延伸查詢new window
5.Liden, Robert C.、Graen, George B.(1980)。Generalizability of the Vertical Dyad Linkage Model of Leadership。Academy of Management Journal,23(3),451-465。  new window
6.樊景立(19950200)。我對〈差序格局與華人組織行為〉的一些看法。本土心理學研究,3,229-237。new window  延伸查詢new window
7.戚樹誠、林行宜(19940700)。企業高階主管親信關係之研究。管理科學學報,11(2),281-312。  延伸查詢new window
8.戚樹誠(19960300)。探索企業主管的親信關係。中山管理評論,4(1),1-15。new window  延伸查詢new window
9.高承恕、陳介玄(1989)。臺灣企業運作的社會秩序:人情、關係、與法律。社會與經濟,1989(3/4),151-165。  延伸查詢new window
10.Scandura, T. A.、Graen, G. B.(1984)。Moderating effects of initial leader-member exchange status on the effects of a leadership intervention。Journal of Applied Psychology,69(3),428-436。  new window
11.陳介玄、高承恕(19910600)。臺灣企業運作的社會秩序--人情關係與法律。東海社會科學學報,10,219-231。  延伸查詢new window
12.Sternberg, Robert J.(1986)。A Triangular Theory of Love。Psychological Review,93(2),119-135。  new window
13.鄭伯壎(19950200)。差序格局與華人組織行為。本土心理學研究,3,142-219。new window  延伸查詢new window
14.Dansereau, Fred Jr.、Graen, George B.、Haga, William J.(1975)。A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process。Organizational Behavior and Human Performance,13(1),46-78。  new window
15.Graen, George B.、Liden, Robert C.、Hoel, William(1982)。Role of Leadership in the Employee Withdrawal Process。Journal of Applied Psychology,67(6),868-872。  new window
16.Graen, George B.、Novak, Michael A.、Sommerkamp, Patricia(1982)。The effects of leader-member exchange and job design on productivity and satisfaction: Testing a dual attachment model。Organizational Behavior and Human Performance,30(1),109-131。  new window
17.Seers, A.、Graen, G. B.(1984)。The dual attachment concept: A longitudinal investigation of the combination of task characteristics and leader-member exchange。Organizational Behavior and Human Performance,33(3),283-307。  new window
18.Lodahl, T. M.、Kejner, M.(1965)。The Definition and Masurement of Job Involvement。Journal of Applied Psychology,49(1),24-33。  new window
19.Varma, A.、DeNisi, A. S.、Peters, Lawrence H.(1996)。Interpersonal Affect and Performance Appraisal: A Field Study。Personnel Psychology,49(2),341-360。  new window
20.Metzger, Thomas A.(1988)。儒家思想與現代中國人對道德自主性的探索。人文及社會科學集刊,1(1),297-358。  延伸查詢new window
21.Katerberg, R.、Hom, P. W.(1981)。Effects of Within-Groups and Between-Groups Variation in Leadership。Journal of Applied Psychology,66,218-223。  new window
22.Nystrom, P.(1990)。Organizational Commitment。Group & Organization Studies,15,296-312。  new window
研究報告
1.嚴奇峰(1992)。心理定位理論-國民性格之探討及其在管理上的涵義。臺北。  延伸查詢new window
學位論文
1.陳乃明(1987)。個人特質、工作特徵、影響力知覺、群體過程對參與品管圈活動圈工作態度之影響(碩士論文)。中原大學。  延伸查詢new window
2.王芝(1993)。工作價值對離職行為影響之研究(碩士論文)。中原大學。  延伸查詢new window
3.陳正沛(1983)。研究人員之工作投入(碩士論文)。國立政治大學。  延伸查詢new window
4.杜仲傑(1990)。大學生人際親密的評量與身心適應--親子、情人、異性朋友、同性朋友四種角色的相關分析(碩士論文)。國立臺灣大學,臺北市。  延伸查詢new window
5.趙梅如(1989)。國中學生教師信任感與生活適應、學業成就關係之研究(碩士論文)。國立高雄師範大學,高雄市。  延伸查詢new window
6.Lapan, S. D.(1976)。The Development and Validation of an Instrument that Measures Student Perceptions of Teacher Credibility(博士論文)。  new window
7.彭懷真(1989)。台灣企業業主的”關係”及其轉變--一個社會學的分析(博士論文)。東海大學。new window  延伸查詢new window
8.宋曦光(1989)。組織承諾對組織效能之影響-以高科技(電腦軟體)廠商為實證研究的對象,0。  延伸查詢new window
圖書
1.費孝通(1948)。鄉土中國。香港:鳳凰出版社。  延伸查詢new window
2.陳介玄(19940000)。協力網絡與生活結構:台灣中小企業的社會經濟分析。臺北:聯經。new window  延伸查詢new window
3.黃光國(19880000)。儒家思想與東亞現代化。臺北:巨流。new window  延伸查詢new window
4.(1997)。1997臺灣地區大型企業排名。1997臺灣地區大型企業排名。沒有紀錄。  延伸查詢new window
5.金耀基(1992)。關係與網絡的建構。中國社會與文化。香港。  延伸查詢new window
圖書論文
1.Graen, G.(1976)。Role making processes within complex organizations。Handbook of industrial and organizational psychology。Chicago:Rand McNally。  new window
2.Graen, G. B.、Cashman, J. F.(1975)。A Role-Making Model of Leadership in Formal Organizations: A Developmental Approach。Leadership Frontiers。Kent State University Press。  new window
 
 
 
 
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