:::

詳目顯示

回上一頁
題名:人力資源效能知覺對組織承諾之影響
作者:卓正欽
作者(外文):Paul Chou
校院名稱:國立中央大學
系所名稱:人力資源管理研究所
指導教授:鄭晉昌
學位類別:博士
出版日期:2007
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:22
儘管人力資源管理與組織績效之間的關係已經被管理學者探討數十年,但是對人資效能知覺影響組織行為的探討仍是屈指可數,尤其是人資效能知覺對組織承諾的影響更是少為學者所著墨。本研究從內部顧客的觀點,透過認知心理學與社會影響力的理論理解,探討人力資源部門的效能知覺對情感型承諾的影響,並用跨層次角度建構組織層次與個人層次影響關係的理論架構,去瞭解情感型承諾個人層次與組織層次的前置影響因素。經過實證分析結果顯示,影響情感型承諾的前置因素,除了個人層次的「人資效能知覺」與中介效果的「工作滿足」外,尚包括來自組織層次整體的知覺與態度的直接影響與干擾。而在整體的工作態度上,工作滿足與情感型承諾,不論是管理階層或非管理階層,都會直接影響情感型承諾的平均值;在群體知覺上,唯有管理階層的人資效能知覺會影響情感型承諾的平均值;在干擾效果方面,唯有管理階層的情感型承諾對個人層次的影響關係有負向的干擾效果;在管理階層與非管理階層對個人層次影響力的比較方面群體的知覺方面,管理階層影響力大於非管理階層,而在工作態度方面非管理階層影響力大於管理階層。針對人資效能知覺對情感型承諾的影響之研究結果,本研究對實務管理的意涵以及未來研究方向也提出探討與建議。綜合言之,本研究成果,除了對人資效能知覺研究缺口的填補、運用多層次線性模式分析探討研究變項間之關係與人力資源管理領域知識的累積有所貢獻外,在組織實務管理的意涵方面也具有一定的參考價值。
In despite of the prevalent consensus about the linkage between HR practices and organizational performance in the field of human resource management, less attention has been paid on the effects of the perceived HR effectiveness. This study investigates the relationship between employee’s perception of HR effectiveness and affective commitment at the individual level ,while exploring the effects of group’s perception and attitudes such as the perception of HR effectiveness, job satisfaction and the affective commitment ,which are aggregated from management and non-management teams, on the relationship of between the perception of HR effectiveness and affective commitment at the individual level by using multilevel analysis. As results indicate, personal perception of HR effectiveness has positive impact on the affective commitment from the individual perspective. In addition, job satisfaction has been evidenced that mediate the relationship between the perceived HR effectiveness and affective commitment. At organizational level, group’s perception of HR effectiveness from management team has influence on the average of affective commitment; job satisfaction and affective commitment have influence on the average of affective commitment both from management and non-management team. As for the moderating effect of group’s variables, management team’s organizational commitment is only one factor that has negative moderating effect on the relationship of between the perception of HR effectiveness and affective commitment at the individual level. Managerial implication has been discussed and followed by the suggestions for the future study.
吳秉恩,2002,分享式人力資源管理,修訂二版,台北:翰蘆圖書出版。
林鉦琴,2005,組織公民行為之跨層次分析層級線性模式應用,管理學報,22(4) ,503-524。
黃國隆,1986,中學教師的組織承諾與專業承諾,政治大學學報,53,55-84。
黃家齊,1992,人力資源管理活動與組織績效─員工技能與動機的中介效果,人力資源管理學報,2 (4),15-32。new window

Adams, J. S. 1965. Inequity in social exchange. In L. Berkowitz(Ed.). Advances in experimental social psychology: 267-299. New York: Academic Press.
Allen, N. J. & Grisaffe, D. B. 2001. Employee commitment to the organization and customer reactions Mapping the linkages. Human Resource Review, 11, 209-236.
Allen, N. J. & Meyer, J. P., 1990. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Organizational Psychology, 63, 1-18.
Allen, N. J. & Meyer, J .P., 1991. Affective,Contiuance and normative commitment and turnover. Academy of Management Journal, 37, 670-687.
Anderson, E.W., & Sullivan,M.W. 1993. The antecedents and consequences of customer satisfaction for the firms. Marketing Science, 12, 125-143.
Anderson, S. E., & William, J. P. 1990. Assumptions about unmeasured variables with studies of reciprocal relationships: The case of employee attitudes. Journal of Applied Psychology, 77, 638-650.
Arthur, J. B., 1992. The linking between business strategy and industrial relations systems in American steel minimills. Industrial and Labour Relations Review, 45: 488-506.
Arthur, J. B., 1994. Effects of human resources systems on manufacturing performance and turnover. Academy of Management Journal, 37, 3, 670-687.
Aselage, J., & Eisenberger, R. 2003. Perceived organizational support and psychological contracts: a theoretical integration. Journal of Organizational Behavior, 24, 491-509.
Avolio, B. J., Zhu, W., Koh, W., & Bhatia, P, 2004. Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distance. Journal of Organizational Behavior, 25, 951-968.
Ayer, D. F. 2005. Organizational climate in its semiotic aspect: A postmodern community college undergoes renewal. Community College Review, 33, 1, 21-31
Baird, L. & Meshoulam, I. 1998. Managing two fits of strategic human resource management. Academy of Management Review, 13, 116-128
Barney, J. 1991. Firm resources and sustained competitive advantage. Journal of Management, 17, 99-120
Baron, R. M., & Kenny, D. A. 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182
Bartel, C. A. & Saavedra, R.. 2000. The Collective Construction of Work Group Moods. Administrative Science Quarterly, 45, 197-231
Batman, T.S., & Strausser, S. 1984. A Longitudinal analysis of the antecedents of organizational commitment. Academy of Management Journal, 27, 5-112
Beatty, R. W. & Schneier, C. E. 1997. New HR roles to impact organizational performance: From partners to players. Human Resource Management, 36, 29-37
Becker, H. S. 1960. Note on the concept of commitment. American Journal of Sociology, 66 , 1, 32-40
Becker, B., & Gerhart, B. 1996. The impact of human resource management on organizational performance: Progress and prospects. Academy of Management Journal, 39, 4, 779-802
Bluedorn, A.C. 1982. A unified model of turnover from organizations. Human Relations, 35,135-153
Bolton, R. N., & Drew, J.H. 1991. Mitigating the effect of service encounters. Marketing Letters, 3, 57-70
Boselie, P., Dietz, G., & Boon, C. 2005. Commonalities and contradictions in HRM and Performance research. Human Resourcce Management Journal, 15, 3, 67-94.
Bowen, D. E., & Ostroff, C. 2004. Understanding HRM-firm performance linkages: The role of the “strength” of the HRM system. Academy of Management Review, 29, 2. 203-221
Brass, D. J. 1994. Being in the right place: A structural analysis of individual influence in an organization. Administrative Science Quarterly, 29, 518-539.
Buchanan, B. 1974. Building organizational commitment, the socialization of managers in work organization. Administrative Science Quarterly, 19, 533-546.
Burtunek, J. M., & Moch, M. K. 1987. First order, second order, and third-order change and organizational development interventions: A cognitive perspective. Journal of Applied Behavioral Science, 23, 483-500.
Burt, R.S. 1982. Toward a structural theory of action: Network models of social structure, perception, and action. New York: Academic Press.
Calder, B.J., & Schurr, P.H. 1981. Attitudinal process in organization. Research in Organizational Behavior, 3, 283-302.
Cappelli, P. & Singh, H. 1992. Integrating strategic human resources and strategic management. In D. Lewin, O. S. Mitchell & P. D. Sherer (Eds.), Research frontiers in industrial relations and human resources(pp. 165-192). Madison, WI: IRRA.
Cappelli, P., & Sherer, P. D. 1991. The missing role of context in OB: The need for a meso-level approach. Research in Organizational Behavior, 13, 55-110.
Caruana, A. & Fenech, N. 2005. The effect of perceived value and overall satisfaction on loyalty: A study among dental patients. Joural of Medical Marketing, 5, 3, 245-255.
Cheng, B. S., Jiang, D. Y, & Riley, J. H. 2003. Organizational commitment, superviseory commitment, and employee outcomes in the Chinese context: proximal hypothesis or global hypothesis?. Journal of Organizational Behavior, 24, 313-334.
Clark, M. S., & Mills, J. 1979. Interpersonal attraction in exchange and communal relationships. Journal of Personality and Social Psychology, 37: 12-34.
Cramer, D. 1996. Job satisfaction and organizational continuance commitment: a two-wave panel study. Journal of Organizational Behavior, 17, 389-400.
Curry, J. P., Wakefield, D.S., Price, J. L., & C.W. 1986. On the causal ordering of job satisfaction and organizational commitment. Academy of Management Journal, 29, 847-858.
Czepiel, J.A., & Gilmore, R. 1987. Exploring the concept of loyalty in services. In J. A. Czepiel, C. A. Congram, & J. Shanahan (Eds.), The services challenge: Integrating for competitive advantage (pp. 91-94). Chicago. IL: American Marketing Association.
DeCotiis, T.A., & Summers, T. P. 1987. A path-analysis of a model of the antecedents and consequences of organizational commitment. Human Relations, 40, 445-470.
Delery, J. E. & Dorty, D. H. 1996. Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39, 4, 802-835.
Delaney, J. T. & Huselid, M. A. 1996. The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 40, 1, 88-171.
Eby, L. T., Freeman, D. M., Rush, M. C., & Lance, C. E. 1999. Motivational bases of affective organizational commitment: a partial test of an integrative theoretical model, 72, 463-483.new window
Farner, S., Luthans, F., & Sommer, S. M. 2001. An empirical assessment of internal customer service. Management Service Quality, 11, 5, 350-358.
Farrell, D., & Rusbult, C. E. 1981. Exchange variables as predictors of job satisfaction,job commitment,and turnover: The impact of rewards,costs, alternatives, and investments. Organizational Behavior and Human Performance, 27, 78-95.
Ferris, K.R. 1981. Organizational commitment and performance in a professional accounting firm, Accounting, Organization and Society, 6, 317-326.
Fishbein, M., & Ajzen, I. 1975. Belief,attitude,intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.
Fitz-Enz, 1990. Human value management: The value-adding human resource management strategy for the 1990’s, San Francisco, CA: Jossey-Bass.
Furnham, A.,& Zacherl,M. 1986. Personality and job satisfaction, Person. Individi. Diff., 7, 4, 453-459.
Galunic, D.C., & Anderson, E. 2000. From Security to Mobility: Generalized investment in Human Capital and Agent Commitment. Organizational Science, Jan.-Feb., 11, 1, 1-18
Gibson, C. B. 2001. From knowledge accumulation to accommodation: cycles of collective cognition in work groups. Journal of Organizational Behavior, 22, 121-134.
Glisson, C. & Durick, M., 1988. Predictors of job satisfaction and organizational commitment in human service organizations. Administrative Science Quarterly, 33, 1, 61-81.
Gouldner, A.W. 1960. The norm of reciprocity: a preliminary statement. American Sociological Review, 25, 161-178.
Griffin, R.W. 1983. Objective and Social Sources of information in Task Redesugn: A field experiment. Administrative Science Quarterly, 28, 184-200.
Guest, D. E. 1987. Human resource management and industrial relations. Academy of Management Journal, 39: 949-267.
Guest, D. E. 1997. Human resource management and performance: a review and research agenda. The International Journal of Human Resource Management, June, 8, 3, 263-276.
Hailey, V. H., Farndale, E., & Truss, C. 2005. The HR department’s role in organizational performance. Human Resource Management Journal, 15, 3, 49-66.
Harrison, D. A., Newman, D. A., & Roth, P.L. 2006. How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49, 2, 305-325.
Hartman, R. L., & Johnson, J. D. 1989. Social contagion and multiplexity. Human Communication Research, 15, 4, 523-548.
Herman, J.B., & Hulin, C.L. 1972. Studying organizational attitudes from individual and organizational frames of reference. Organizational Behavior and Human Performance, 13, 206-232.
Hitt, M. A., Middlemist, R. D., & Mathis, R. L. 1986. Management: Concepts and effective practice. Saint Paul: West Publishing Company.
Ho, V.T. 2005. Social influence on evaluations of Psychological Contract fulfillment,
30, 1, 113-128.
Hofmann, D. A. 1997. An overview of the logic and rational of hierarchical linear models. Journal of Management, 23, 723-744.
Hrebiniak, L. G.. 1974. Effects of Level and Participation on Employee Attitudes and Perceptions of Influence. Academy of Management Journal, 17, 4, 649-662.
Hrebinniak, L.G.., & Alutto, J. A. 1972. Personal and role-related factors in the development of organizational commitment. Administrative Science Quarterly, 17, 555-573.
Hulin, C. L. 1969. Sources of variation in job and life satisfaction: the role of community and job-related variables. Journal of Applied Psychology, 53, 4, 279-291.
Hulin, C. L. 1991. Adaptation, persistence, and commitment in organization. In M.D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology, Vol. 2(2nd ed.): 445-505. Palo Alto, CA: Consulting Psychologists Press.
Huselid, M.A., Jackson, S. E., & Schuler, R. S. 1997. Technical and strategic human resource management effectiveness as determinants of firm performance. Academy of Management Journal, 40, 171-188.
Huselid, M.A., 1995.The impact of human resource management practices on turnover, productiveity, and corporate financial performance.Academy of Management Journal, 38,635-672.
Jackson, S. E. & Schuler, R. S. 1995. Understanding human resource management in the context of organizations and their environments. Annual Review of Psychology, 46, 237-264.
Jackson, S. E., & Schuler, R. S. 2001. Managing human resources: A partnership perspective. Singapore: Thomson Learning.
James, L. R., Demaree, R. G.., & Wolf, G.. 1984. Estinating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69, 85-98.
Johns, G., 2001. Commentary In praise of context. Journal of Organizational Behavior, 22, 31-42.
Johns, G, 2006. The essential impact of context on organizational behavior. Academy of Management Review, 31, 2, 386-408.
Kalleberg, A. 1977. Work values and job rewards: A theory of job satisfaction. American Sociological Review, 42, 124-143.
Kanter, R. M. 1968. Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociology Review, 33, 499-517.
Kaplan, R.S., & Norton, D. P. 1992. The Balance Scorecard-measures that Drives Performance. Harvard Business Review, Jan.-Feb., 71-79.
Katz,D. & Kahn,R. 1978. The social psychology of organizations. New York: Wiley.
Kidwell, R.E., Jr., Mossholder, K.W., & Bennett, N. 1997. Cohesive and organizational citizenship behavior: A multilevel analysis using work group and individuals. Journal of Management, 1997, 23, 6, 775-793.
Klein, W. M. 1997. Objective standards are not enough: Affective, self-evaluative, and behavioral responses to social comparison information. Journal of Personality and Social Psychology, 72, 763-774.
Klein, K.J., Dansereau, F., & Forti, R. J. 1994. Levels issues in theory development, data collection,and analysis. Academy of Management Review, 19, 195-229.
Koch, J. L. & Steers, R. M. 1978. Job attachment, satisfaction, and turnover among pubic sector employees. Journal of Vocational Behavior, 12, 119-128.
Kozlowski, S. W. J., & Klein, K. J. 2000. A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: 3-90. San Francisco: Jossey-Bass.
Labianca, G., Gray, B., & Brass, D. J. 2000. A Grounded Model of Organizational schema change during employment, Organization Science, 2000, 11, 2, 235-257.
Liao,H. & Chuang, A. 2004. A Multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47, 1, 41-58.
Locke, E.A. 1976. The nature and causes of job satisfaction. In M.D.Dunnette(ed.)
Handbook of Industrial and Organizational Psychology, Skokie, IL: Rand
McNally.
Locke, E.A., & Latham, G. P. 1990. A theory of goal setting and task performance. English Cliffs, NJ: Prentice Hall.
Luthans, F., Baack, D., & Taylor, L. 1987. Organizational Commitment: Analysis of Antecedents. Human Relations, 40, 4, 219-236.
MaCnEIL, I.R., 1985. Relational contract: What we do and do not know.Wisconsin Law, 483-525.
Marsh, R. M., & Mannari, H. 1977. Organizational commitment and turnover: A prediction study. Administrative Science Quarterly, 22, 57-75.
Mathieu, J. E. 1988, A causal model of organizational commitment in a military training environment”, Journal of Vocational Behavior, 32, 321-335.
Mathieu, J. E. & Zajac, D. M. 1990. A review and meta-analysis of the antecedents, correlates and consequence of organizational commitment. Psychological Bulletin, 108, 171-194.
Mayer, R.C., & Schoorman, F. D. 1998. Differentiating antecedents of organizational commitment: a test of March and Simon’s model. Journal of Organizational Behavior, 19, 15-28.new window
McCarthy, D. C. 1997. The loyalty link. New York: Wiley.
McElroy, J.C. 2001. Managing workplace commitment by putting people first. Human Resource Review, 11, 327-335.
Meyer J.P.,& Allen,N.J., 1991. A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 1, 61-89.
Meyer, J.P., & Allen, N. J., 1997. Commitment in the workplace: Theory, research, and application. Newbury Park, CA: Sage.
Meyer, J.P., Allen, N. J., & Smith, C. A., 1993. Commitment to organizations and occupation: extension and test of a three-component conceptualization. Journal of Applied Psychology, 78, 538-551.new window
Meyer, J.P.; Becker, T.E. & Vandenberghe, C., 2004, Employee Commitment and Motivation: A Conceptual Analysis and Integrative Model, 89, 6, 991-1007.
Meyer, J. P. & Herscovitch, L. 2001. Commitment in the workplace toward a general model. Human Resource Management Review, 11, 299-326.
Mitsuhashi, H., Park, H.J., Wright, P.M., & Chua, R. S. 2000. Line and HR executives’ perceptions of HR effectiveness in firm in the People’s Republic of China. The International Journal of Human Resource Management, 11, 2, 197-216.
Mobley, W.H. 1977. Intermediate linkages in the relationship between job satisfaction and employee turnover, Journal of Applied Psychology, 62, 237-240.
Moch, M. K., & Burtunek, J. M. 1990. Creating Alternative Realities at Work: The quality of work life experiment at FoodCom. Harper & Row, New York.
Morris, J. H. & Sherman, J. D. 1981. Generalizability of an organizational commitment model. Academy of Management Journal, 24, 512-526.
Mowday, R.T., 1998. Reflection on the study and relevance of organizational commitment.Human Resource Management Review, 4, 387-401.
Mowday, R. T., Porter, L. W., & Steers, R. M. 1982. Employee-organizational linkages: The psychology of commitment, absenteeism, and turnover. In P. Warr (Ed.), Organizational and occupational psychology. New York. Academic Press.
Near, J. P., Rice, R. W., & Hunt, R. G.. 1980. The relationship between work and nonwork domain: a review of empirical research. Academy of Management Review, 5, 415-429.
Oliver, R.D. 1980. A cognitive model of the antecedents and consequences of satisfaction decisions, Journal of Marketing Research, 17, 460-469.
Oliver, R.D. 1997. Satisfaction: A behavioral perspective on the Consumer. New York: McGraw-Hill.
Organ, D.W. 1990. The Motivational basis of Organizational Citizenship Behavior. Research in Organizational Behavior, 12, 43-72.
O’Reilly, C., & Chatman, J. 1986. Organizational commitment and psychological attachment: the effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology, 71, 492-499.
Parasuraman, A., Zeithaml, V. A., & Berry, L.L. 1988. SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 12-40.
Parnell, J. A. & Crandall, W. 2003. Propensity for participative decision-making, job satisfaction, organizational commitment, organizational citizenship behavior, and intentions to leave among Egyptian managers. Multinational Business Review, 11, 1, 45.
Park, H. J., Mitsuhashi, H., Fey, C. F., & Bjorkman, I. 2003. The effect of
human resource management practices on Japanese MNC subsidiary
performance: A partial mediating model. International Journal of Human
Resource Management, 14 , 8, 1391-1406.
Parker, C. P., Baltes, B. B., Young, S. A., Huff, J. W., Altmann, R. A., Lacost, H. A., & Roberts, J. E. 2003. Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24, 389-416.
Paul, A.K. & Anantharaman, R.N., 2003. Impact of people management practices on organizational performance: analysis of a causal model.The International Journal of Human Resource Management, 14, 7, 1246-1266.
Patterson, M., Warr, P., & West, M. 2004. Organizational climate and company productivity: The role of employee affect and employee level, Journal of Occupational and Organizational Psychology, 77,193-216.
Penley, L.E., & Gould, S.1988. Etzioni’s model of organizational involvement: a perspective for understanding commitment to organization. Journal of Organizaitonal Behavior, 9, 43-59.
Pfeffer, J., & Veiga, J.F. 1999. Putting people first for organizational success. Academy of Management Exectutive, 13, 37-48.
Pinder, C. C. 1998. Motivation in work organizationa. Upper Saddle River, NJ: Prentice Hall.
Pollock, T.G., Whitbred, R.C., & Contractor, N. 2000. Social Inofrmation Processing and Job Characteristics, Human Communication Research, 26, 2, 292-330.
Porter, L. W., Steers, R. M., Mowday, R. T. & Boulian, P. V. 1974. Organizational commitment, job satisfaction and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 5, 603-609.
Powell, G.. N., Butterfield, D. A. 1978. The case for subsystem climates in organizations. Academy of Management Review, 3, 1, 151-157.
Price, J.L., & Mueller, C.W. 1981. A causal model of turnover for nurses, Academy of management review, 24, 543-565.
Randall, D. M. 1987. Commitment and the organization: The organization man revisited. Academy of management review, 12, 3, 460-471.
Raudenbush, S. W. & Bryk, A. S. 2002. Hierarchical linear models: Applications and data analysis methods (2nd edition). Newbury Park, CA: Sage.
Reicheld, F. F., & Schefter, P. 2000. E-loyalty: your secret weapon on the web. Harvard Business Review, 78, 105-113.
Reichers, A. E. 1985. A review and reconceptualization of organization commitment. Academy of Management Review, 10,3.
Richard, O. C. & Johnson, N. B. 2004. High performance work practices and
human resource management effectiveness: Substitutes or complements?. Journal of Business Strategies, 21, 2, 133-149.
Robinson, S.L., Kraatz, M.S., & Rousseau, D.M. 1994. Changing obligations and the psychological contract: A longitudinal study.Academy of Management Journal, 37, 1, 137-152.
Roehling, M. V., Cavanaugh, M. A., Moynihan, L. M., & Boswell, W. R. 2000. The nature of the new employment relationship: a content analysis of the practitioner and academic literatures. Human Reousce Management,39, 4, 305-320.
Rousseau, D.M. 1978. Characteristics of departments positions,and individuals
Rousseau, D.M.1985. Issues of level in organizational research: mulit-level and cross-level perspectives. Research in Organizational 7, 1-37.
Rousseau,D.M.,1989,Psychological and implied contracts in organizations, Employee Responsibilities and Rights Journal,2,121-139.
Rousseau, D.M., & Fried,Y. 2001. Location, location, location: contextualizing organizational research. Journal of Organizational Behavior, 22, 1-13.
Rousseau, D. M., & Wade-Benzoni, K. A., 1995. Changing individual-organization attachments: A two-way street. In A. Howard (Ed.), Changing nature of work, 290-321. San Francisco: Jossey-Bass.
Rusbult, C.E., & Farrell, D. 1983. A longitudinal test of the investment model: The impact on job satisfaction, job commitment, and turnover of variations in rewards, costs, althernatives, and investments. Journal of Applied Psychology, 68, 429-438.new window
Salancik, G. R. 1977. Commitment and the control of organizational behavior and belief. In B. M. Staw & G.R. Salancik (Eds.), New Directions in Organizational Behavior. Chicago: St. Clair Press.
Schneider, B. 1987. The people make the place, Personnel Psychology, 40,437-453.
Schuler, R. S. & Jackson, S. E. 1987. Linking competitive strategies with human resource management practices. Academy of Management Executives, 1 (3), 207-219.
Schuler, T. S. & MacMillan, I. 1984. Gaining competitive advantage through human resource practices. Human Resource Management, 23, 241-256.
Schuler, R. 1987. Personnel and human resource management. New York: West.
Seldon, M.E. 1971, Investments and involvements as mechanisms producing commitment to the organization, Administrative Science Quarterly, 16, 143-150.
Shah,P.P. 1998. Who are employees’ social referents? Using a network perspective to determine referent others, Academy of Management Journal, 41, 3, 249-268.
Shore,M.,& Tetrick,L.M. 1994. The psychological contract as an explanatory framework in the employment relationsip. In C. Cooper, & Rousseaus (Eds.), Trend in organizational behavior (Vol. 1, Pp.91-109). New York: Wiley.
Shore, M.,& Tetrick,L.M. 1991. A construct validity study of the survey of perceived organizational support, Journal of Applied Psychology, 76, 637-643.
Smith, P.C., Kendall, L.M., & Hulin, C.L. 1969. The measurement of satisfaction
in work & retirement. Chicago: Rand McNally.
Smith, M., 1995. Maintaining quality without loyalty, HR focus, 72, 8, p.10
Sorensen, N. M. 1995. Measuring HR for success. Training & Development, 49, 9, p.49.
Staw, B.M. 1977. Two sides of commitment. Paper presented at the annual meeting of the academy of Management, Orlando, FL, August.
Stebbins, R.A. 1970. On misunderstanding the concept of commitment: A theoretical clarification. Social Forces, 48, 526-529.
Steers, R. M. 1977. Antecedents and outcomes or organizational commitment. Administrative Science Quarterly, 22, 46-56.
Stevens, J. M., Beyer, J. M., & Trice, H. M. 1978. Assessing personal, role, and organizational predictors of managerial commitment, 21, 380-396.
Storey, J. 1992. Development in the management of human resources. Oxford: Basil Blackwell.
Thompson, J. D. 1967. Organization in Action. New York: McGraw-Hill.
Truss, G., Gratton, L., Hope-Hailey, V., Stiles, P., & Zaleska, 2002. Paying the piper: Choice and constraint in changing HR functional roles. Human Resource Management Journal, 12, 2, 39-63.
Tse,D. K. & Wilton, P.C. 1988. Models of Consumer Satisfaction: An extension. Journal of Marketing Research, 25(May), 204-212.
Tsui, A.S. 1984. Personnel department effectiveness: A tripartite approach.
Industrial Relations, 23, 2, 184-197.
Tsui, A. S. 1987. Defining the activities and effectiveness of the human resource department: A Multiple constituency approach. Human Resource Management, 26, 1, 35-69.
Tsui, A.S.1990. A Multiple-Constituency Model of Effectiveness: An Empirical Examination at the Human Resource Subunit Level. Administrative Science Quarterly, 35, 458-483.
Tsui, A. S., Egan, T.D., & O’Reilly III. 1992. Being Different: Relational Demography and Organizational Attachment. Administrative Science Quarterly, 37, 549-579.
Tsui, A. S. & Gomez-Mejia, L. R. 1988. Evaluating human resource effectives. Human Resource Management: evaluating role & responsibility, ASPA, BNA series, 187-221.
Tsui, A. S., Pearce, J.L., Porter, L.W., & Tripoli, A.M. 1997. Alternative approaches to the employee-organization relationship: does investment in employees pay off? Academy of Management Journal, 40, 1089-1121.
Tuner, J. H., 1982. The Structure of Sociological Theory, Wadsworth Pub. Co., Belmont, CA, 417-437.
Ulrich, D. 1997. Human resource champions. Boston, MA: Harvard University Press.
Ulrich, D.1997. Measuring Human Resources: An overview of practices and a prescription for results. Human Resource Management, 36, 3, 303-320.
Ulrich, D.,& Smallwood,N., 2005 . HR’s New ROI: Return on Intangibles. Human Resource Management, 44, 2, 137-142.
Van de Ven, A.H., & Ferry, D.L.1980. Measuring and Assessing Organizations, New York: Wiley.
Vos, A. D., Buyens, D., & Schalk, R. 2003. Psyhcological contract development during organizational socialization: adaptation to reality and the role of reciprocity. Journal of Organizational Behavior, 24, 537-559.
Walker, G., & MacDonald, R. 2001. Designing and Implementing an HR scorecard. Humance Resource Management, 40, 4, 365-377.
Weiner, Y. 1982. Commitment in Organization: A Normative view. Academy of Management Review, 7, 418-425.
Weiss, H.M., & Cropanzano, R.1996. Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 1-74.
Westbrook, R. A. & Reilly, M. D. 1983. Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction. In Advances in Consumer Research,R.P. Bagozze & A. M. Tybout, eds. Ann Arbor, MI: Assoication for Consumer Research, 256-261.
Williams, L.J. & Hazer, J.T. 1986. Antecedents and concequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychological, 71, 219-231.
Woodruff, R.B. 1997. Customer value: The next source of competitive advantage, Journal of the Academy of Marketing Science, 25, 139-153.
Wright, P. M., Dunford, B. B., & Snell, S. A. 2001(a). Human resource and the resource based view of the firm. Journal of Management, 27, 702-721.
Wright, P. M., McMahan, G. C., & McWilliams, A. 1994. Human resources and sustained competitive advantage: A resource-based perspective. International Journal of Human Resource Management, 5, 2, 301-326.
Wright, P. M., McMahan, G. C., Snell, S., & Gerhart, B. 2001(b). Comparing line and HR executives’ perceptions of HR effectiveness: Services, roles, and contributions. Human Resource Management Journal, 40, 111-124.
Wright,P.M. & Snell,A.,1998. Toward a unifying framework for exploring fit and flexibility in strategic resource management. Academy of Management Review, 23, 4, 756-772.
Yeung, A. & Berman, R. 1997. Adding value through human resources: Reorienting human resource measurement to drive business performance. Human Resource Management, 36, 3, 321-336.
Yi, Y. 1991. A critical review of consumer satisfaction, in Valarie A. Zeithmal (Ed), Review of Marketing, 1989, Chicago, IL: Ameircan Marketing Association. pp.68-123
Yi, Y. & Jeon, H. 2003. Effects of Loyalty programs on value perception,program loyalty,and brand loyalty. Academy of Marketing Science Journal,31, 3, 229-240.
Yiener, Y. & Gechman, A. S. 1977. Commitment: A behavioral approach to job involvement. Journal of Vocational Behavior, 10, 47-52.
Zeithaml, V. A., Berry, L.L., & Parasuraman, A. 1996. The behavioral consequences of service quality. Journal of Marketing, 60, 31-46.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 以跨層次模型探討職涯使命感與組織公平氛圍對公部門員工個人工作行為之影響
2. 職場個人學習、創新效能感、工作動機、創造力及工作績效間之關係—以組織創新氛圍為跨層次調節效果
3. 新北市高級中等學校校長知識領導、教師組織公民行為與學校創新經營效能關係之研究
4. 影響中學學生閱讀素養個人及學校因素之研究~以PISA 2015台灣資料庫為例
5. 企業組織於環境不確定性、訓練品質系統與組織績效關係之研究
6. 主動性人格、轉換型領導、服務氣候、服務績效與顧客滿意度--多層次之研究
7. 高中職教師主動人格與建言行為之跨層次分析:社會交換觀點
8. 組織人才管理措施與組織及員工績效關連性之研究
9. 以多層次分析探討臺北市運動中心服務品質屬性、形象及顧客滿意度關係之研究
10. 國民小學教師組織政治知覺、印象管理動機與 組織公民行為之關聯性:多層次模型的分析
11. 影響成人學習者求助行為因素之跨層次研究
12. 建構與驗證有效預測臺灣學生學業成就的三階層模式-階層線性模式之分析
13. 高職校長領導特質與組織文化及學校經營管理競爭優勢相關之研究
14. 人際衝突對工作績效及組織公民行為之影響—跨層次理論與社會技術系統觀點的應用
15. 以跨層次的觀點探討高職教師採用教學部落格之影響因素
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE