:::

詳目顯示

回上一頁
題名:以跨層級分析探討智慧領團App對帶團的影響
書刊名:觀光休閒學報
作者:曹勝雄張金明
作者(外文):Tsaur, Sheng-hsiungChang, King-ming
出版日期:2021
卷期:27:2
頁次:頁137-165
主題關鍵詞:跨層級分析領團App績效互動品質帶團表現旅遊滿意度Cross-level analysisTour guide app performanceQuality of interactionTour leader performanceTourism satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:551
  • 點閱點閱:68
期刊論文
1.Mossberg, L. L.(1995)。Tour leaders and their importance in charter tours。Tourism Management,16(6),437-445。  new window
2.Zviran, M.、Glezer, C.、Avni, I.(2006)。User satisfaction from commercial web sites: The effect of design and use。Information & Management,43(2),157-178。  new window
3.Kim, W.、Ok, C.、Gwinner, K. P.(2010)。The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships。The Service Industries Journal,30(7),1139-1157。  new window
4.吳德晃(20040600)。專業表現、服務努力、滿意度與小費之關係。旅遊管理研究,4(1),39-52。new window  延伸查詢new window
5.LeBlanc, Gaston(1992)。Factors Affecting Customer Evaluation of Service quality in Travel Agencies: An Investigation of Customer Perceptions。Journal of Travel Research,30(4),10-16。  new window
6.Wang, K. C.、Hsieh, A. T.、Chou, S. H.、Lin, Y. S.(2007)。GPTCCC: An instrument for measuring group package tour service。Tourism Management,28(2),361-376。  new window
7.Van de Vijver, F.、Hambleton, R. K.(1996)。Translating tests: Some practical guidelines。European Psychologist,1(2),89-99。  new window
8.Mathieu, J. E.、Schulze, W.(2006)。The influence of team knowledge and formal plans on episodic team process-performance relationships。Academy of Management Journal,49(3),605-619。  new window
9.Seyal, A. H.、Rahim, M. M.、Rahman, Mohd Noah Abd(2002)。Determinants of Academic Use of the Internet: A Structural Equation Model。Behaviour & Information Technology,21(1),71-86。  new window
10.Gountas, J.、Gountas, S.(2007)。Personality orientations, emotional states, customer satisfaction, and intention to repurchase。Journal of Business Research,60(1),72-75。  new window
11.Mathieu, J. E.、Taylor, S. R.(2007)。A framework for testing meso-mediational relationships in organizational behavior。Journal of Organizational Behavior,28(2),141-172。  new window
12.Min, J. C. H.(2012)。A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation。Tourism Management,33(1),155-167。  new window
13.Brocato, E. D.、Voorhees, C. M.、Baker, J.(2012)。Understanding the influence of cues from other customers in the service experience: A scale development and validation。Journal of Retailing,88(3),384-398。  new window
14.McQuiston, D. H.(2001)。A Conceptual Model for Building and Maintaining Relationships between Manufacturers' Representatives and Their Principals。Industrial Marketing Management,30(2),165-181。  new window
15.Morgeson, F. P.、Hofmann, D. A.(1999)。The structure and function of collective constructs: implications for multilevel research and theory development。Academy of Management Review,24(2),249-265。  new window
16.Grönroos, Christian、Voima, Päivi(2013)。Critical service logic: making sense of value creation and co-creation。Journal of the Academy of Marketing Science,41(2),133-150。  new window
17.Ekinci, Y.、Dawes, P. L.(2009)。Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction。The Service Industries Journal,29(4),503-521。  new window
18.Berne, C.、Garcia-Gonzalez, M.、Mugica, J.(2012)。How ICT shifts the power balance of tourism distribution channels。Tourism Management,33(1),205-214。  new window
19.Wang, D.、Xiang, Z.、Fesenmaier, D. R.(2014)。Adapting to the mobile world: A model of smartphone use。Annals of Tourism Research,48,11-26。  new window
20.林鉦棽(20050800)。組織公民行為之跨層次分析:層級線性模式的應用。管理學報,22(4),503-524。new window  延伸查詢new window
21.Hoehle, H.、Venkatesh, V.(2015)。Mobile application usability: Conceptualization and instrument development。Management Information Systems Quarterly,39(2),435-472。  new window
22.Lemke, F.、Clark, M.、Wilson, H.(2011)。Customer Experience Quality: An Exploration in Business and Consumer Contexts Using Repertory Grid Technique。Journal of the Academy of Marketing Science,39(6),846-869。  new window
23.Chang, Kuo-Chien(2016)。Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement。International Journal of Hospitality Management,53,116-128。  new window
24.Wang, D.、Li, X.、Li, Y.(2013)。China's "Smart Tourism Destination" Initiative: A Taste of the Service-Dominant Logic。Journal of Destination Marketing and Management,2(2),59-61。  new window
25.Hofmann, David A.(1997)。An Overview of the Logic and Rationale of Hierarchical Linear Models。Journal of Management,23(6),723-744。  new window
26.Jung, T.、Chung, N.、Leue, M. C.(2015)。The determinants of recommendations to use augmented reality technologies: The case of a Korean theme park。Tourism Management,49,75-86。  new window
27.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
28.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
29.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
30.Lu, J.、Mao, Z.、Wang, M.、Hu, L.(2015)。Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption。Current Issues in Tourism,18(11),1059-1079。  new window
31.Chang, J. C.(2006)。Customer satisfaction with tour leaders' performance: A study of Taiwan's package tours。Asia Pacific Journal of Tourism Research,11(1),97-116。  new window
32.Ukpabi, Dandison C.、Karjaluoto, H.(2017)。Consumers' Acceptance of Information and Communications Technology in Tourism: A Review。Telematics and Informatics,34(5),618-644。  new window
33.Wong, I. A.(2015)。A multimethod multilevel study of heritage transmission: The role of culture on tourist interest and authenticity。Journal of Travel Research,54(5),672-685。  new window
34.Vroman, H. W.、Luchsinger, V. P.(1994)。A review of: "Managing Organization Quality" H. W. Vroman & V. P. Luchsinger, 1994 Burr Ridge, Illinois, Irwin ISBN 0256 14993 3。European Journal of Engineering Education,19(4)。  new window
35.Tsaur, S. H.、Dai, Y. Y.、Liu, J. S.(2018)。SOCO's impact on service outcomes of tour guides: The moderating effect of customers shopping orientation。Current Issues in Tourism,21(8),917-933。  new window
36.Svensson, G.(2003)。A generic conceptual framework of interactive service quality。Managing Service Quality: An International Journal,13(4),267-275。  new window
37.Song, H.、Cheung, C.(2010)。Attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China: Evidence from a qualitative study。International Journal of Tourism Research,12(6),665-679。  new window
38.Samy, H.(2012)。Exploring the use of mobile phone technology in marketing airline services in Egypt。International Journal of Mobile Marketing,7(3),82-94。  new window
39.Pedrana, M.(2013)。Location-based services and tourism: Possible implications for destination。Current Issues in Tourism,17(9),1-10。  new window
40.Lin, S. W.(2016)。The critical success factors for a travel application service provider evaluation and selection by travel intermediaries。Tourism Management,56,126-141。  new window
41.Law, R.、Chan, I. C. C.、Wang, L.(2018)。A comprehensive review of mobile technology use in hospitality and tourism。Journal of Hospitality Marketing & Management,27(6),626-648。  new window
42.Lai, I. K.(2015)。Traveler acceptance of an app-based mobile tour guide。Journal of Hospitality and Tourism Research,39(3),401-432。  new window
43.Kwon, J. M.、Bae, J. I.、Blum, S. C.(2013)。Mobile applications in the hospitality industry。Journal of Hospitality and Tourism Technology,4(1),81-92。  new window
44.Kaminakis, K.、Karantinou, K.、Koritos, C.、Gounaris, S.(2019)。Hospitality services-cape effects on customer-employee interactions: A multilevel study。Tourism Management,72,130-144。  new window
45.Kennedy-Eden, H.、Gretzel, U.(2012)。A taxonomy of mobile applications in tourism。Ereview of Tourism Research,10(2),47-50。  new window
46.Kim, M. J.、Chung, N.、Lee, C. K.、Preis, M. W.(2015)。Motivations and use context in mobile tourism shopping: Applying contingency and task-technology fit theories。International Journal of Tourism Research,17(1),13-24。  new window
47.Hwang, J.、Lee, J.(2019)。Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth。Journal of Travel Research,58(8),1331-1346。  new window
48.Huang, S.、Hsu, C. H. C.、Chan, A.(2010)。Tour guide performance and tourist satisfaction: A study of the package tours in Shanghai。Journal of Hospitality and Tourism Research,34(1),3-33。  new window
49.Fang, J.、Zhao, Z.、Wen, C.、Wang, R.(2017)。Design and performance attributes driving mobile travel application engagement。International Journal of Information Management,37,269-283。  new window
50.Dickinson, J. E.、Ghali, K.、Cherrett, T.、Speed, C.、Davies, N.、Norgate, S.(2014)。Tourism and the Smartphone app: Capabilities, Emerging Practice and Scope in the Travel Domain。Current Issues in Tourism,17(1),84-101。  new window
51.Cho, S. D.、Kim, K.、Kim, D.(2015)。Antecedents and effects of customer-service employee attachments on customer-company identification and word-of-mouth: the case of Cheong in South Korea。Journal of Global Scholars of Marketing Science,25(1),91-105。  new window
52.Brangier, E.、Desmarais, M. C.(2013)。The design and evaluation of the persuasive-ness of e-learning interfaces。International Journal of Conceptual Structures and Smart Applications,1(2),38-47。  new window
53.李東和、張鷺旭(2015)。基於TAM的旅遊App下載使用行為影響因素研究。旅遊學刊,30(8),26-34。  延伸查詢new window
54.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
55.Baker, Dwayne A.、Crompton, John L.(2000)。Quality, satisfaction and behavioral intentions。Annals of Tourism Research,27(3),785-804。  new window
56.Bitner, Mary Jo、Booms, Bernard Henry、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable and Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
57.Surprenant, Carol F.、Solomon, Michael R.(1987)。Predictability and Personalization in the Service Encounter。Journal of Marketing,51(2),86-96。  new window
58.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。new window  延伸查詢new window
59.Gremler, Dwayne D.、Gwinner, Kevin P.(2000)。Customer-employee rapport in service relationships。Journal of Service Research,3(1),82-104。  new window
60.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
61.Hofmann, David A.、Gavin, Mark B.(1998)。Centering Decisions in Hierarchical Linear Models: Implications for Research in Organizations。Journal of Management,24(5),623-641。  new window
62.Fornell, Claes R.、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
63.Santosa, P. I.、Wei, K. K.、Chan, H. C.(2005)。User Involvement and User Satisfaction with Information-seeking Activity。European Journal of Information Systems,14(4),361-370。  new window
研究報告
1.Statista(2019)。Mobile app usage: Statistics and facts。  new window
圖書
1.Mooney, C. Z.、Duval, R. D.(1993)。Bootstrapping: A Nonparametric Approach to Statistical Inference。Newbury Park, CA:Sage。  new window
2.Lehtinen, U.、Lehtinen, J. R.(1982)。Service quality: A study of quality dimensions。Service Management Institute。  new window
3.Jöreskog, Karl G.、Sörbom, Dag(1993)。LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language。Scientific Software International。  new window
4.Raudenbush, Stephen W.、Bryk, Anthony S.(2002)。Hierarchical Linear Models: Applications and Data Analysis Methods。Thousand Oaks, CA:Sage Press。  new window
5.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.(2010)。Multivariate Data Analysis: A Global Perspective。Pearson Education。  new window
其他
1.Tosi, Henry L.(2002)。Book Review: Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions,https://doi.org/10.2307/3094811。  new window
圖書論文
1.Wang, D.、Xiang, Z.(2012)。The new landscape of travel: A comprehensive analysis of smartphone apps。Information and Communication Technologies in Tourism 2012。Springer。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 部屬啊!您有做自己的機會嗎?尚嚴、專權雙元領導與部屬任務績效之關聯性:以情緒調節策略揭開潘朵拉的盒子
2. 國際觀光旅館職場友誼與工作表現關係之探討--以卓越能力商數為中介變項
3. 中高齡職涯未來時間觀、職場成功老化和就業力之關係--探討工作要求與資源的調節式中介作用
4. 居服員留任傾向之研究
5. 國中生所知覺到的教師自主支持、自我效能、任務價值對學習投入之影響
6. 病患不文明行為對情緒調節的影響:壓力心態與顧客導向的調節式中介模式
7. 重度工作投資與工作倦怠:健康促進與心理資本扮演之調節角色
8. 就事論事或將心比心?顧客不當對待與員工身心壓力的情緒歷程:壓力源評估與同理心特質的調節效果
9. 越南臺商外派人員之領導部屬交換對職場偏差行為之影響--以外在工作價值與工作不安全感為調節變項
10. 學校運動教練工作不安全感、組織認同、工作倦怠與工作退縮行為:工作要求-資源模式之觀點
11. 景觀餐廳顧客認知價值對行為意圖與額外願付價格之影響
12. 若即若離?探索TSSCI商管社群網絡結構及知識活動--編輯群重疊的策略觀點
13. 以人境適配觀點探討運動實習生之主管安全支持與工作表現之關係
14. 知覺教育訓練成效與離職傾向關係之調節式中介模式:心理契約觀點
15. 專業能力、服務品質對顧客信任及交叉購買意願之影響--以電話行銷為例
 
無相關著作
 
QR Code
QRCODE