目的：探討身心障礙機構照顧服務員社會支持、工作倦怠與留任意願之關係。方法：在花蓮地區共有五家身心障礙機構，取其中三家身心障礙機構照顧服務員為主要調查對象，共發出35份問卷，回收率100%，有效問卷為33份，占問卷總數94%。照服員的選擇為本國籍且有受過國家認定的照服員訓練核可者。結果：教育程度與工作倦怠中之工作過度投入，呈顯著差異。此可能與教育程度為國小（含）以下者，因就業競爭力較低且另謀工作的機會不高，故願意更加投入以保障就業；而專科或大學學歷者則或因受限就業市場欠佳而認份工作有關。每月薪資與社會支持中之實質性支持呈顯著差異，顯示薪資高者感受到的實質性支持亦較高。工作倦怠中之個人疲勞與工作疲勞兩構面與留任意願間呈顯著負相關，而社會支持中之實質性支持與留任意願間呈顯著正相關，與其他研究結果相符。結論：本研究發現與相關研究結果吻合。建議政府與身心障礙照護機構致力於照服員社會支持相關措施之改善，如薪資及其他實質性支持，以提升照服員留任意願。

Objectives: This study investigated the relationships among social support, job burnout, and intention to stay of caregivers in service agencies for the disabled.Methods: Caregivers from three of the five service agencies for the disabled in Hualien were surveyed with a self-reported structured questionnaire. All 35 questionnaires were returned and 33 (94%) of them were valid. Only native caregivers with caregiver certification were included. The data were analyzed with SPSS 19.0 for Windows.Results: Compared with high school graduates, graduates of elementary school (or below) and college (or above) were significantly more involved with their jobs. Poor job opportunities for both education levels may have caused this phenomenon. Monthly salary was significantly positively related to social support as the higher their monthly salary, the more caregivers felt supported. Both individual fatigue and job fatigue were significantly negatively related to intent to stay while social support was positively related to intent to stay.Conclusions: Results of this study support previous findings in the literature. Building a support system for caregivers, such as wage or substantive support should be considered as a way to improve their intent to stay.