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題名:組織情緒
作者:吳宗佑鄭伯壎 引用關係
書刊名:組織行為研究在臺灣:三十年回顧與展望
集叢:組織與管理叢書
頁次:153-187
出版日期:2003
出版項:臺北:桂冠
主題關鍵詞:組織行為
學門:管理學
資料類型:專書論文
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(6) 專書(1) 專書論文(1)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:25
期刊論文
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4.Burke, M. J.、Brief, A. P.、George, J. M.、Roberson, L.、Webster, J.(1989)。Measuring affect at work: Confirmatory analyses of competing mood structures with conceptual linkage to cortical regulatory systems。Journal of Personality and Social Psychology,57,1091-1102。  new window
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6.Davies, M.、Stankov, L.、Roberts, R. D.(1998)。Emotional intelligence: In search of an elusive construct。Journal of Personality and Social Psychology,75,989-1015。  new window
7.Domagalski, T. A.(1999)。Emotion in organization: Main Currents。Human Relations,52(6),833-852。  new window
8.Fineman, S.、Sturdy, A.(1999)。The emotions of control: A qualitative exploration of environmental regulation。Human Relations,52(5),631-663。  new window
9.Fisher, C. D.、Ashkanasy N.M.(2000)。The emerging role of emotions in the work life: An introduction。Journal of Organizational Behavior,21,123-129。  new window
10.Fitness, J.(2000)。Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, coworkers and subordinates。Journal of Organization Behavior,21,147-162。  new window
11.Fox, S.、Spector, P. E.(2000)。Relations of emotional intelligence, practical intelligence, general intelligence, and trait affectivity within interview outcomes: It's not all just "G"。Journal of Organizational Behavior,21,203-220。  new window
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25.Mumby, D. K.、Putnam, L. u(1992)。The politics of emotion: a feminist reading of bounded rationality。Academy of Management Review,17,465-486。  new window
26.Payne, W. L.(1986)。A study of emotion: Developing emotional intelligence; self-integration; relating to fear, pain and desire。Dissertation Abstracts International,47,203。  new window
27.Pogrebin, M. R.、Poole, E. D.(1988)。Humor in the Briefing room: A study of the strategic uses of human among police。Journal of Contemporary Ethnography,17(2),183-210。  new window
28.Rafaeli, A.(1989)。When cashier meet customers: A analysis of the role of supermarket cashiers。Academy of Management Journal,32,245-273。  new window
29.Rafaeli, A.、Sutton, R. I.(1990)。Busy stores and demanding customers: How do they affect the display of positive emtion?。Academy of Management Journal,33,623-637。  new window
30.Rafaeli, A.、Worline, M.(2001)。Individual emotion in work organizations。Social Science Information,40(1),95-123。  new window
31.Saavedra, R.、Kwun, S. K.(2000)。Affective states in job characteristic theory。Journal of Organizational Behavior,211,131-146。  new window
32.Scheff, T. J.(1988)。Shame and conformity: The deference-emotion system。American Sociological Review,53,395-406。  new window
33.Shaver, P. R.、Wu, S.、Schwartz, J. C.(1992)。Cross-culture similarities and differences in emotion and its representation。Review of Personality and Social Psychology,13,175-212。  new window
34.Shott, S.(1979)。Emotion and social life: A symbolic interactionist。American Journal of Sociology,84(6),1317-1334。  new window
35.Shuler, S.、Sypher, B. D.(2000)。Seeking emotional labor: When managing the heart enhances the work experience。Management Communication Quarterly,14,50-89。  new window
36.Smith, III, A. C.、Kleinman, S.(1989)。Managing emotions in medical school: Students’contacts with the living and the dead。Social Psychology Quarterly,52,56-69。  new window
37.Stenross, B.、Kleinman, S.(1989)。The high and lows of emotional labor: Detectives’ encounters with criminals and victims。Journal of Contemporary Ethnography,17,435-452。  new window
38.Sutton, R. J.(1991)。Maintaining norms about expressed emotions: The case of bill collectors。Administrative Science Quarterly,36,245-268。  new window
39.Waldron, V. R.、Krone, K. J.(1991)。The experience and expression of emotion in the workplace: A study of a corrections organization。Management Communication Quarterly,4,287-309。  new window
40.Wasielewski, P. L.(1985)。The emotional basis of charisma。Symbolic Interaction,8,207-222。  new window
41.Watson, D.(1988)。Intraindividual and interindividial analyses of positive and negative affect: Their relation to health complaints, perceived stress, and daily activities。Journal of Personality and Social Psychology,54(6),1020-1030。  new window
42.Watson, J. B.(1913)。Psychology as the behaviorist sees it。Psychological Review,20,158-177。  new window
43.Wharton, A. S.、Erickson, R. J.(1993)。Managing emotions on the job at home: understanding the consequences of multiple emotional。Academy of Management Review,18,457-487。  new window
44.Wichroski, M. A.(1994)。The secretary: Invisible labor in the work world of women。Human Organization,53(1),33-41。  new window
45.Zapf, D.、Vogt, C.、Seifeit, C.、Mertini, H.、Isic, Amela(1999)。Emotional work as a source of stress: The concept and development of an instrument。European Journal of Work and Organization psychology,8(3),371-400。  new window
46.Brief, A. P.、Burke, M. J.、George, J. M.、Robinson, B. S.、Webster, J.(1988)。Should negative affectivity remain an unmeasured variable in the study of job stress?。Journal of Applied Psychology,73,193-198。  new window
47.Rafaeli, A.(1989)。When clerks meet customers: A test of variables related to emotional expressions on the job。Journal of Applied Psychology,74(3),385-393。  new window
48.Sutton, R.、Rafaeli, A.(1988)。Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores。Academy of Management Journal,31(3),461-487。  new window
49.Obrien, M.(1994)。The managed heart revisited: Health and social control。Sociological Review,42,393-413。  new window
50.Watson, D.、Clark, L. A.、Tellegen, A.(1988)。Development and validation of brief measurement of positive and negative affect: the panas scales。Journal of Personality and Social Psychology,54(6),1063-1070。  new window
51.Isen, A. M.、Baron, R. A.(1991)。Positive affect as a factor in organizational behavior。Research in Organizational Behavior,13,1-54。  new window
52.Sass, James S.(2000)。Emotional labor as cultural performance: The communication of caregiving in a nonprofit nursing home。Western Journal of Communication,64(3),330-358。  new window
53.Rafaeli, A.、Sutton, R. I.(1989)。The expression of emotion in organizational life。Research in Organizational Behavior,11,1-42。  new window
54.Mann, S.(1999)。Emotions at work: To what extent are we expressing, suppressing, or faking it?。European Journal of Work and Organizational Psychology,8(3),347-369。  new window
55.Maslach, C.(1978)。The client role in staff burnout。Journal of Social Issues,34(4),111-124。  new window
56.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations,20(2),205-232。  new window
57.林尚平、陳敦生(19970600)。情緒勞務分類下自我監控力與組織行為結果之關聯性研究。人力資源學報,7,49-65。  延伸查詢new window
58.Blakeney, R. N.、Phillips, J. S.、Saxton, M. J.(1991)。Antecedents and Consequences of Emotional Exhaustion in The Airline Reservations Service Sector。Human Relations,44(6),583-602。  new window
59.Moorman, R. H.(1993)。The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior。Human Relations,46(6),759-776。  new window
60.Lazarus, R. S.(1993)。From psychological stress to the emotions: A history of changing outlooks。Annual Review of Psychology,44(1),1-22。  new window
61.Brockner, J.、Higgins, T.(2001)。Regulatory focus theory: Implications for the study of emotions at work。Organizational Behavior and Human Decision Process,86(1),35-66。  new window
62.Abraham, Rebecca(1998)。Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators。Genetic, Social, and General Psychology Monographs,124(2),229-246。  new window
63.Lee, R. T.、Ashforth, B. E.(1996)。A Meta-analytic Examination of Correlates of the Three Dimension of Job Burnout。Journal of Applied Psychology,81(2),123-133。  new window
64.Leidner, R.(1991)。Serving hamburgers and selling insurance。Gender and Society,5(2),154-177。  new window
65.Meyerson, D. E.(1990)。Uncovering socially undesirable emotions: Experiences of ambiguity in organization。American Behavioral Scientist,33(3),296-307。  new window
66.Pugh, S. D.(2001)。Service with a smile: Emotional contagion in the service encounter。Academy of Management Journal,44(5),1018-1027。  new window
67.Tolich, M. B.(1993)。Alienating and liberating emotions at work。Journal of Contemporary Ethnography,22(3),361-381。  new window
68.Tracy, S. J.(2000)。Becoming character for commerce: Emotional labor, self-subordination, and discursive construction of identity in a total institution。Management Communication Quarterly,14(1),90-128。  new window
69.Gerging, D. W.、Anderson, J. C.(1992)。Feeling Good-Doing Good: A Conceptual Analysis of The Mood at Work-organizational Spontaneity Relationship。Psychological Bulletin,112(2),310-329。  new window
70.Abraham, Rebecca(1999)。The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover。The Journal of Psychology,133(4),441-455。  new window
71.Larsen, R. J.、Diener, E.(1987)。Affect intensity as an individual difference characteristic--A review。Journal of Research in Personality,21,1-39。  new window
72.Kring, A. M.、Smith, D. A.、Neale, J. M.(1994)。Individual differences in dispositional expressiveness: Development and validation of the emotional expressivity scale。Journal of Personality and Social Psychology,66(5),934-949。  new window
73.Cordes, C. L.、Dougherty, T. W.(1993)。A Review and Integration of Resource on Job Burnout。Academy of Management Review,18(4),621-656。  new window
74.Hochschild, A. R.(1979)。Emotion work, feeling rules, and social structure。American Journal of Sociology,85(3),551-575。  new window
75.Eisenberger, Robert、Armeli, Stephen、Rexwinkel, Barbara、Lynch, Patrick D.、Rhoades, Linda(2001)。Reciprocation of perceived organizational support。Journal of Applied Psychology,86(1),42-51。  new window
76.Yanay, N.、Shahar, G.(1998)。Professional feelings as emotional labor。Journal of Contemporary Ethnography,27(3),346-373。  new window
77.Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology,7(1),57-67。  new window
78.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology,5(1),95-110。  new window
79.Mayer, John D.、Caruso, David R.、Salovey, Peter(1999)。Emotional Intelligence Meets Traditional Standards for an Intelligence。Intelligence,27(4),267-298。  new window
80.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review,18(1),88-115。  new window
81.Bailey, J. J.、McCollough, M. A.(2000)。Emotional labor and the difficult customer: Coping strategies of service agents and organizational consequences。Journal of Professional Services Marketing,20(2),51-72。  new window
82.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior,60(1),17-39。  new window
83.Gross, J. J.(1998)。Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology。Journal of Personality and Social Psychology,74(1),224-237。  new window
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85.Pugliesi, K.(1999)。The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being。Motivation and Emotion,23(2),125-154。  new window
86.Rafaeli, A.、Sutton, R. I.(1991)。Emotional contrast strategies as means of social influence: Lessons from criminal interrogator and bill collectors。Academy of Management Journal,34(4),749-775。  new window
87.Schaubroeck, John、Jones, James R.(2000)。Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms。Journal of Organizational Behavior,21(2),163-183。  new window
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89.Tsai, Wei-Chi(2001)。Determinants and consequences of employee displayed positive emotions。Journal of Management,27(4),497-512。  new window
90.Martin, J.、Knopoff, K.、Beckman, C.(1998)。An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop。Administrative Science Quarterly,43(2),429-469。  new window
91.Freudenberger, Herbert J.(1974)。Staff Burnout。Journal of Social Issues,30(1),159-165。  new window
92.Mayer, John D.、Salovy, Peter(1990)。Emotional intelligence。Imagination, Cognition and Personality,9(3),185-211。  new window
93.Wright, Thomas A.、Cropanzano, Russell(1998)。Emotional exhaustion as a predictor of job performance and voluntary turnover。Journal of Applied Psychology,83(3),486-493。  new window
94.Bartel, C. A.、Saavedra, R.(2000)。The Collective Construction of Work Group Moods。Administrative Science Quarterly,45(2),197-231。  new window
95.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論,8(3),427-447。new window  延伸查詢new window
96.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
97.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review,12(1),23-37。  new window
98.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist,44(3),513-524。  new window
99.Weiss, Howard M.、Cropanzano, Russell(1996)。Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work。Research in Organizational Behavior,18,1-74。  new window
100.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology,52(1),397-422。  new window
101.Brief, Arthur P.、Weiss, Howard M.(2002)。Organizational Behavior: Affect in the Workplace。Annual Review of Psychology,53(1),279-307。  new window
102.Maslach, Christina、Jackson, Susan E.(1981)。The Measurement of Experienced Burnout。Journal of Organizational Behavior,2(2),99-113。  new window
103.Demerouti, E.、Bakker, A. B.、Nachreiner, F.、Schaufeli, W. B.(2001)。The job demands-resources model of burnout。Journal of Applied Psychology,86(3),499-512。  new window
會議論文
1.黃光國、楊宜懷(1999)。華人關係主義與情緒經驗:台灣大學生的案例。述說、記憶與歷史--以〈情與文化〉爲核心的論述學術研討會。  延伸查詢new window
2.Bailey, J.(1996)。Service agents, emotional labor and costs to overall customer service。11th Annual Conference of the American Society for Industrial and Occupational Psychology。San Diego。  new window
3.Brotheridge, Celeste M.、Lee, Raymond T.(1998)。On the dimensionality of emotional labour: Development and validation of the emotional labour scale。The First Conference on Emotions in Organizational Life。  new window
學位論文
1.陳敦生(1995)。情緒勞務與自我監控對於工作表現及人力資源管理方案需求之相關研究--以航空服務業為例(碩士論文)。國立雲林科技大學。  延伸查詢new window
2.陳建宏(1997)。資管人員情緒商數的研究(碩士論文)。大葉工學院,彰化縣。  延伸查詢new window
3.張希文(2001)。護理人員情緒智力量表之信效度檢測(碩士論文)。國立臺灣大學。  延伸查詢new window
4.吳宗祐(1995)。組織中的情緒規則及其社會化(碩士論文)。國立臺灣大學。  延伸查詢new window
5.李佳燕(2001)。直屬主管情緒表現與部屬工作態度:部屬情緒感受與情緒感染性的不同效果(碩士論文)。國立臺灣大學。  延伸查詢new window
6.周正儀(1998)。企業領導者情緒商數對領導型態與效能之研究(碩士論文)。中國文化大學,臺北市。  延伸查詢new window
7.于家琳(2000)。中介性職務之情緒勞務、情緒規則及其社會化:以廣告業務(account)人員為例(碩士論文)。國立中山大學。  延伸查詢new window
8.高佳伶(2001)。銀行行員情緒勞務負荷、影響因素與結果之研究(碩士論文)。國立中正大學。  延伸查詢new window
9.陳怡安(1998)。遊樂遊樂事業高情緒勞務工作者情緒規則與社會化歷程之研究--以劍湖山世界為例(碩士論文)。國立雲林科技大學。  延伸查詢new window
10.黃櫻美(2000)。顧客購買意願對員工情緒表達的影響(碩士論文)。國立台灣科技大學。  延伸查詢new window
11.鄭瑜銘(1998)。組織氣候、領導風格與情緒商數關係之研究-以資訊人員為例(碩士論文)。大葉大學。  延伸查詢new window
12.蔡玉青(1999)。情緒勞務之負荷、因應策略、社會支持與情緒耗竭之相關研究--以休閒、旅館業為例(碩士論文)。國立雲林科技大學,雲林。  延伸查詢new window
13.Adelmann, P. K.(1989)。Emotional labor and employee well-being(博士論文)。University of Michigan,Ann Arbor, MI。  new window
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