參考書目
一、中文書目
王如哲，（民89），知識管理的理論與應用—以教育領域及其革新為例。台北：五南圖書出版公司。
王崇斌，（民92），公務人力資本評鑑制度之研究。行政院人事行政局九十二年度出國報告。
王曾才，（民89），加拿大通史。台北：五南圖書出版有限公司。
王德玲譯，Hamilton Beazley, Jeremiah Boenischm & David Harden合著，（民92），延續管理：留住員工的腦袋。台北：天下文化。
江岷欽，（民88），「政府再造與顧客導向的服務理念」，收錄於公共管理論文精選I，頁39-66。
———，（民89），加拿大公務人員訓練制度及法規編譯。台北：公務人員保障暨培訓委員會專案委託研究。
———，（民91），「全球化視野之公共管理革新：以西敏寺模式與政府再造模式為例」，收錄於國立臺北大學第二屆EMPA論文發表暨學術研討會論文集。
江岷欽、林鍾沂，（民89），公共組織理論。台北：國立空中大學。
江岷欽、莫永榮，（民90），「智慧資本—二十一世紀人力資源發展新策略」，行政管理論文選輯第十五輯，頁259-286。
——————，（民91），「知識經濟時代公務人力資源發展之探究」，行政管理論文選輯第十六輯，頁229-262。
江岷欽、莫永榮、歐崇亞，（民93），公務人員保障暨培訓委員會組織及功能調整之研究。台北：考試院研究發展委員會專案委託研究。
江岷欽、劉坤億，（民88），企業型政府：理念、實務與省思。臺北：智勝出版社。
行政院人事行政局，（民90），服務型政府之知識管理。台北：公務人力發展中心。
行政院組改會、行政院人事局，（民92），攜手民間‧邁步全球：組織改造行政法人篇。台北：行政院組改會、行政院人事局。
朱博湧、熊杏華、林裕淩、劉子衙，（民94），「非營利研發機構之智慧資本與績效評估—工研院之實證研究」，管理學報，22卷3期，頁277-293。朱道凱譯，Robert S. Kaplan & David P. Norton著，（民88），平衡計分卡：資訊時代的策略管理工具。台北：臉譜文化事業股份有限公司。
朱鎮明，（民90），新公共管理之政治哲學研究—台灣經驗檢證。台北：國立政治大學公共行政學系博士論文。
———，（民93），「地方治理與地方政府現代化：21世紀英國地方層次的變革」，台北大學公共行政暨政策學報，38期，頁31-60。
沈介文，（民88），「台灣科技公關公司核心能力的研究」，收錄於1999年中華民國科技管理研討會論文集，頁141-145。
余致力，（民88），「公共管理者的角色與知能」。收錄於黃榮護主編公共管理，頁85-122。
———，（民94），「現行我國人事行政制度整合績效管理的問題與展望」評論稿，收錄於行政機關績效管理暨績效獎金制度學術研討及觀摩會評論文集。
余致力、陳志瑋，（民93），「績效獎金與行政領導：OECD國家對台灣的啟發」，收錄於行政機關績效管理暨績效獎金制度學術研討會論文集，頁1-19。
吳品清譯，Nils-Goran, Jan Roy & Magnus Wetter合著，（民92），平衡計分卡實戰指南。台北：遠擎管理顧問公司。
吳迪文，（民93），「多元服務輸送機制運用於組織改造之研究」，行政院人事行政局九十三年出國專題研究報告。台北：行政院人事行政局。
吳琮璠，（民90），審計學：新觀念與本土化。台北：智勝文化出版公司。
吳安妮，（民91），「平衡計分卡在公務機關的應用」，收錄於研發創新策略與應用研討會論文集，頁1-60。
———，（民92），「智慧資本的類別與評價機制之探討」，收錄於智慧資本的創造與管理研討會會議實錄，頁 2-1—2-74 。
———，（民93），「平衡計分卡在公務機關實施之探討」，收錄於政府績效評估，台北：行政院研考會，頁115-135。
吳復新，（民86），「評鑑中心法之評鑑工具的選擇與模擬演習的設計」，空大行政學報，第7期，頁1-39。———，（民94），「評鑑中心法及其在人力資源管理的應用」，國家菁英季刊，1卷1期，頁175-204。
吳復新、黃一峰、王榮春，（民93），考選與任用。台北：空中大學出版。
吳瓊恩，(民88)，「英國公務人員訓練制度及法規編譯」，收錄於美國、法國、英國、德國、日本及中共訓練制度與法規彙編。台北：公務人員保障暨培訓委員會。
邱吉鶴，（民93），「英美兩國績效評估制度的比較」，收錄於政府績效評估，台北：研考會，頁61-75。李書政譯，T. Housel & Arthur H. Bell著，（民91），知識管理：理論、評估、應用。台北：美商麥格羅‧希爾國際股份有限公司臺灣分公司。
李聲吼，（民86），「人力資源發展的能力內涵」，就業與訓練，15卷2期，頁51-58。
林大容譯，Leif Edvinsson ＆ Michael S. Malone著，（民89），智慧資本：如何衡量資訊時代無形資產的價值。台北：臉譜出版社。
林水波，（民93），「制度移植的策略性評估—以公投法為例」，國家政策季刊，3卷1期，頁51-80。
林秀英，（民90），「無形勝有形—智慧資本衡量課題之探討」，臺灣經濟研究月刊，24卷2期，頁90-100。林博文，（民90），「智慧資本與地區行銷—以宜蘭經驗為例」，收錄於知識經濟與智慧資本學術研討會論文集。
林麗惠，（民91），「能力模式之建構及其對人力資源管理系統的意涵」，空大行政學報，12期，頁249-274。周世珍、洪德盛、黃秀琴、李昭賢、陶紀貞，（民87），加拿大保障暨培訓制度考察報告。台北：公務人員保障暨培訓委員會。保訓會，（民93），九十二年度赴加拿大考察研習報告。台北：公務人員保障暨培訓委員會。
柯承恩、賴森本，（民91），「推動績效導向之審計制度」，研考雙月刊，26卷5期，頁59-68。
孟慶國、田克錄譯，David A. Kelin著，（民90），智力資本的策略管理。台北：知書房出版社。
施能傑，(民88a)，美國公務人員訓練制度及法規編譯。台北：公務人員保障暨培訓委員會專案委託研究。
———，（民88b），政府的績效管理改革，收錄於公共管理論文精選I，頁105-127。
———，（民88c），「英美政府高級文官甄補制度」，考銓季刊，19期，頁93-115。
———，（民94），「美國聯邦政府機關績效評量制度的發展」評論稿，收錄於行政機關績效管理暨績效獎金制度學術研討及觀摩會評論文集。
施能傑、黃一峰，（民91），績效導向理念應用於公務人員訓練規劃之研究。臺北：公務人力發展中心委託研究報告。
胡瑋珊譯，（民88），知識管理：企業組織如何有效運用知識。台北：中國生產力中心。
洪榮昭，（民90），知識創新與學習型組織。臺北：五南圖書出版有限公司。孫本初，（民90），公共管理（三版）。台北：智勝出版社。
———，（民91a），「組織管理新議題--智慧資本」，收錄於知識經濟與智慧資本學術研討會研討會論文集。
———，（民91b），「公務人員核心能力建構之探討」，公訓報導，75期，頁23-28。
———，（民91c），「知識管理與公務人力資源發展」，收錄於知識管理與政府績效學術研討會論文集。
———，（民94），公共管理（四版）。台北：智勝出版社。
徐仁輝，(民94)，公共財務管理：公共預算與財務行政（四版）。臺北：智勝出版社。
袁世珮、林宜萱譯，Paul C. Light著，（民94），4A高績效組織。台北：美商麥格羅‧希爾國際股份有限公司。
翁興利，（民91），「從歐洲五國分權經驗論我國政府改造之道」，公務人員月刊，69期，頁18-26。
張四明，（民92），績效衡量與政府預算之研究。台北：時英出版社。
張世賢、陳恆鈞，（民86），公共政策：政府與市場的觀點。台北：商鼎文化出版社。
陳文隆，（民88），「政府責任制度的演變及新興施政措施的審計：加拿大的經驗」，公營事業評論，1卷3期，頁15-26。
———，（民89），「政府責任制度之四計」，加拿大審計署陳文隆先生專題演講報導（未發表）。
陳正平等譯，Robert S. Kaplan & David P. Norton著，（民94），策略地圖。台北：臉譜出版。
陳志瑋，（民91），政府課責的設計與管理。台北：國立臺灣大學政治學系博士論文。陳怡之，（民92），「政府科技施政成果之智慧資本管理」，收錄於智慧資本的創造與管理研討會會議實錄，頁 4-1—4-36 。
陳美純，（民91），智慧資本—理論與實務。臺北：滄海書局。
陳金貴，（民88），「人力資源發展的新趨向：公務人員職能的提昇」，公務人員月刊，40期，頁6-14。
陳銘薰、劉坤億，（民93），行政法人公司治理模式可行性。台北：行政院人事行政局九十三年委託研究。
郭昱瑩，（民91），「政府機關知識管理績效衡量指標之研究」，中國行政，72期，頁57-82。
許哲源，（民94），「公共團體課責機制之研究—以英國行政法人為例」，審計部九十四年出國專題研究報告。
范祥偉，（民93），英國文官改革之研究（1979-2002）。台北：政治大學公共行政學系博士論文。
范祥偉、李淑娟、莫永榮，（民91），「加拿大政府業務委託外包及人力管理措施考察報告」，行政院人事行政局九十一年出國考察報告。
范祥偉、陳峰堯、懷敘，（民92），「英國高級文官、愛爾蘭及捷克考察報告」，行政院人事行政局九十二年出國考察報告。
傅岳邦，（91），「建立以能力為基礎的公部門人力資源管理」，考銓季刊，29期，頁104-117。傅振焜譯，Peter Drucker著，（民83），後資本主義社會。台北：時報文化。
彭錦鵬，（民89），「英國政署之組織設計與運用成效」，歐美月刊，30卷3期，頁89-141。———，（民94），「美國聯邦政府機關績效評量制度的發展」，收錄於行政機關績效管理暨績效獎金制度學術研討及觀摩會評論文集。
黃一峰，（民90），「高級文官核心能力建構之初探」，人事月刊，33卷2期，頁42-50。
黃廷合、吳思達，（民93），知識管理理論與實務。臺北：全華科技圖書公司。
黃家齊，（民91），「人力資源管理系統與組織績效—智慧資本觀點」，管理學報，19卷3期，頁415-450。黃進發譯，Frances Horibe著，（民90），智慧資本。台北：商智出版社。
黃榮護主編，（民87），公共管理。台北：商鼎出版社。
黃朝盟，（民94），「政府組織的知識管理現狀與挑戰」，政治科學論叢，24期，頁137-168。黃臺生，（民92），公共管理：英國文官體系的再造。台北：揚智出版社。
游玉梅，（民89a），「知識管理：二十一世紀人力資源發展的新策略（上）、（下）」，公務人員月刊，40、41期，頁24-30、39-47。
———，（民89b），「訓練部門的再造工程」，人事月刊，26卷6期，頁33-54。
詹文男，（民92），「我國產業智慧資本創造之現況」，收錄於智慧資本的創造與管理研討會會議實錄，頁 1-1—1-35 。
莫永榮，（民91），「加拿大政府服務輸送機制之研究」，收錄於國立臺北大學公共事務學院第二屆博碩士論文發表會論文集，頁135-152。
———，（民93），「政府服務委託外包的理論與實務：臺灣經驗」，台北大學公共行政暨政策學報，39期，頁135-152。
———，（民94），「加拿大聯邦政府建構中高階文官核心能力之研究」，南華大學政策研究學報，5期，頁29-60。
齊思賢譯，Lester C. Thurow著，（民89），知識經濟時代。台北：時報文化。
鄭惠文，（民92），「加拿大政府財政管理制度之初探」，南華大學政策研究學報，第3期，頁1-26。劉宜靜，（民89），高階行政人員核心能力之分析：五國的經驗與啟示。台北：國立政治大學公共行政學系碩士論文。
劉坤億，（民90），英國政府治理模式變革之研究。台北：國立政治大學公共行政學系博士論文。劉約蘭，（民91），「加拿大公務員甄選制度及測驗工具簡介」，考銓季刊，32期，頁104-117。劉京偉譯，勤業顧問管理公司（Arthur Andersen Business Consulting）著，（民89），知識管理的第一本書。台北：商周出版社。
劉常勇，（民89），「知識管理與企業發展」，Available：http://cm.nsysu.edu.tw/~cyliu。
劉蘊芳譯，Thomas D. Kuczmarski著，（民89），創新K管理。臺北：經典傳訊。
葉維銓、趙麗卿、顧尚潔，（民87），瑞典、挪威政府計畫作業實務及組織管理計畫考察報告。台北：行政院研考會。
賴森本、許哲源，（民94），「行政法人監督機制之研究」，月旦法學雜誌，116期，頁77-95。
蔡秀涓，（民93），「公務人力資本之理論與政策原則：兼論加拿大政府高級公務人力資本作法」，人事月刊，38卷1期，頁13-24。
蕭武桐，（民89），行政倫理（修訂再版）。台北：國立空中大學。
蘇彩足、施能傑，（民87），各國行政革新策略及措施比較分析。臺北：行政院研考會委託研究。
二、英文書目
Agor, W. H.（1997）. “The Measurement, Use, and Development of Intellectual Capital to Increase Public Sector Productivity.” Public Personnel Management（Summer）, 26（2）, 175-186.
Andrews, K.（1980）. The Concept of Corporate Strategy. Illinois：Irvin.
Armstrong, J.（1997）. Reason and Passion in Public Sector Reform. Available：http://www.psc-cfp.gc.ca/research/merit/passion_e.htm#Relevance.
Arthur Andersen Business Consulting （1999）. Zukai Knowledge Management. Tokyo：Tokyo Keizai.
Aucoin, P.（1995）. The New Public Management：Canada in Comparative Perspective. Montreal：Institute for Research on Public Policy.
———, （2001）. Comparative Perspectives on Canadian Public Service Reform in the 1990.Ottawa：Office of the Auditor General of Canada.
Bain, L.（2002）. Ontario’s Alternative Service Delivery Strategy. Taiwan-Ontario Meeting.
Bambooweb （2005）. Knowledge Management. Available：http://www.bambooweb.com/articles/k/n/Knowledge_management.html.
Barberis, P.（1997）. The Civil Service in an Era of Change. Aldershot：Dartmouth.
Barney, J. (1991). “Firm Resources and Sustained Competitive Advantage.” Journal of Management, 17, 99-120.
Barsky, N. & Marchant, G.（2000）. “The Most Valueable Resource Measuring and Managing Intellectual Capital：Framing and Advancing the State of the Field .” International Journal of Technology Management, 18, 433-42.
Barzelay, M.（1996）. “Performance Auditing and the New Public Management：Changing Roles and Strategies of Central Audit Institutions,” in OECD（eds.）, Performance Auditing and the Modernisation of Government, pp.15-16 . Paris：OECD.
————, （2001）. The New Public Management：Improving Research and Policy Dialogue. Los Angeles：University of California Press.
Bergeron, B.（2003）. Essentials of Knowledge Management. New Jersey：John Wiley & Sons, Inc.
Berkowitz, S.（2001）. “Measuring and Reporting Human Capital.” The Journal of Government Financial Management（Fall）, 13-17.
Bontis, N. (1998). “Intellectual Capital: An Exploratory Study that Develops Measures and Models.” Management Decision, 36（2）, 63-76.
———, (1999). “Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field.” International Journal of Technology Management, 18（5）, 433-462.
———, （2002）. “Intellectual Capital Disclosure in Canadian Corporation.” Journal of Human Resource Costing & Accounting, 7, 1/2, 9-20.
———, （2004a）. “Intellectual Capital What You See：Canada’s Intellectual Capital Ranking.” Available：http://www.bontis.com/research.htm.
———, （2004b）. “National Intellectual Capital Index：A United Nations initiative for the Arab region.” Available：http://www.business.mcmaster.ca/mktg/nbontis/ic/publications/JICBontisUN.pdf.
Bontis, N. & Girardi, J. (2000). “Teaching Knowledge Management and Intellectual Capital Lessons: An empirical examination of the TANGO simulation.” International Journal of Technology Management, forthcoming.
Boudrias, M.（2004）. Modernizing Human Resources Management in the Public Service of Canada. Available：http://www.tbs-sct.gc.ca/psma-lmfp/gi-ig/psma-lmfp_e.asp
Boyatzis, R.（1982）. The Competent Manager：A Model for Effective Performance. New York：John Wiley & Sons, Inc.
Boyett, J. H. & Boyett, J. T.（2001）. The Guru Guide to the Knowledge Economy：The Best Ideas for Operating Profitably in a Hyper-Competitive World. New York：John Wiley & Sons, Inc.
Brisson, M., Hollands, D., Huard, J., Pelletier, G. & Poisson, N.（1998）. Competencies in the Public Service. Available：http://www.psc-cfp.gc.ca/publications/monogra/comp_e.htm.
Broadbent, M.（1998）. “The Phenomenon of Knowledge Management：What Does it Mean to the Information Profession？” Information Outlook, May, 23-26.
Brooking, A.（1996）. Intellectual Capital. London：Thompson.
Bruce, C. & Woytowich, D.（1997）. “Delegated Administrative Organizations：Alberta’s ‘Third Option’,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.208-219. Toronto：Institute of Public Administration of Canada and KPMG Center for Government Foundation.
Cabinet Office,（1999）. Modernsing Government（Cm4310）. London：The Stationery Office.
——————, （2003）. RE：Quangos Enquery. “Agencies_Public_Bodies_Team” 〈asdt@cabinet-office.x.gsi.gov.uk〉
——————, （2005）. Public Bodies 2005. Available：http://www.civilservice.gov.uk/other/agencies/publications/pdf/public_bodies/publicbodies2005.
Callahan, K. & Holzer, M.（1999）. “Results-Oriented Government：Citizen Involvement in Performance Measurement,” in A. Halachmi（ed.）, Performance and Quality Measurement in Government ：Issues and Experiences, pp.51-64. Burke, VA：Chatelaine Press.
CCIO,（2002）. Knowledge Management in the Ontario Government. Available：http://www.cio.gov.on.ca/scripts/index_.asp.
Canadian Centre for Management Development（CCMD）,（2000）. A Strong Foundation：Report of the Deputy Minister’s Task Force on Public Service Values and Ethics. Ottawa：Canadian Centre for Management Development . Available：http://www.ccmd-ccg.gc.ca/research/publications.
———, （2001a）. A Public Service Learning Organization：Progress Report. Ottawa：Canadian Centre for Management Development .
———, （2001b）. The Learning Organization Scorecard. Ottawa：Canadian Centre for Management Development .
———,（2002）. Core Curriumlum for Managers . Available：http://www.ccmd-ccg.gc.ca/public sector/core_currinmlum/index.asp.
Center for Public Services,（1997）. Reinventing Government in Britain：The Performance of Next Step Agencies. Sheffield：Center for Public Services.
Chen, J., Zhu, Z. & Xie, H. Y.（2004）. “Measuring Intellectual Capital：A New Model and Empirical Study.” Journal of Intellectual Capital, 5（1）, 195-212.
Commonwealth Secretariat, （2003）. A Profile of the Public Service of Canada：Current Good Practices and New Developments in Public Service Management. London：Commonwealth Secretariat.
Christensen, T., Lagreid, P. & Wise, L. R.（2003）. “Evaluating Public Management Reform in Central Government：Norway, Sweden and the United States of America,” in H. Wollmann（ed.）, Evaluating Public Management Reform：Concepts and Practice in International Perspective, pp.56-79. Cheletenham：Edward Elgar.
Collin, S-O（1998）. “In the Twilight Zone：A Survey of Public-Private Partnership in Sweden.” Public Productivity and Management Review, 21, 272-283.
Collin, Sven-Olof & Hansson, L.（2000）. “The Propensity, Persistence and Performance of Public-Private Partnership in Sweden,” in S. P. Osborne（ed.）, Public –Private Partnership：Theory and Practice in International Perspective, pp.201-218. New York：Chatham House.
Coughlin, D.（2002）. “The Public Service Commission of Canada.” Taiwan-Ottawa Meeting.
Creery, I.（2003）. “Learning Culture, Learning Organization.” Sharing Canadian Public Sector Human Resources and Executive Development. Ottawa：Canadian Centre for Management Development.
Daniel, A. & Scrivens, B.（1997）. “Taking Strategic Alliances to the World：Ontario’s Teranet,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.235-245. Toronto：Institute of Public Administration of Canada and KPMG Center for Government Foundation.
Danielson, G.（2001）. Skills Provision in the Swedish State-an analysis based on Central Government Agencoers’ Reports to Ministries . Stockholm： Swedish National Council for Quality and Development.
Davenport, T. H. ＆ Prusak, L.（1998）. Working Knowledge : How Organizations Manage What They Know. N. Y.：The President and Fellows of Harvard College.
Davenport, T. H.（2000）. Some Principles of Knowledge Management. Available：http：//www.bus.utex.edu/kman/kmprin.htm
Desouza, K. & Evaristo, R.（2003）. “Global Knowledge Management Strategies.” European Management Journal, 21（1）, 62-67.
Dixon, N. M.（2000）. Common Knowledge：How Companies Thrive by Sharing What They Know. Boston：Harvard Business School Press.
Dolowits, D. P. & March, D.（2000）. “Learning from Abroad：The Role of Policy Transfer in Contemporary Policy-Making.” Governance, 13（1）, 5-24.
Dwivedi, O. P. & Gow, J. I.（1999）. From Bureaucracy to Public Management：The Administrative Culture of the Government of Canada. Toronto：Broadview Press.
Dwivedi, O. P. & Halligan, J.（2003）. “The Canadian Public Service：Balancing Values and Management,” in J. Halligan (ed.), Civil Service Systems in Anglo—American Countries, pp.148-173. Cheltenham：Edward Elgar.
Dzinkowski, R. （2000）. “The Measurement and Management of Intellectual Capital: An Introduction.” Management Accounting , 78（2）, 32-36.
Edvinsson, L.（1997）. “Developing Intellectual Capital at Skandia.” Long Range Planning, 30, 366-373.
Edvinsson , L. ＆ Malone , M. S.（1997）. Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Roots. N. Y.：HarperCollins Publishers, Inc.
Eral, M. J.（1997）. Knowledge in Organizations. Boston：Oxford.
Erridge, A.（2003）. “Contracting for Public Services：Competition and Partnership,” in T. Bovarid & E. Loffler（eds.）, Public Management and Governance, pp.89-99. London：Routledge.
Falconer, P. K. & Mclaughlin, K.（2000）. “Public-Private Partnership and the ‘New Labour’ Government in Britain,” in S. P. Osborne（ed.）, Public –Private Partnership：Theory and Practice in International Perspective, pp.120-133. New York：Chatham House.
Finders, M.（2004）. “Distributed Public Governance in Britain.” Public Administration, 82（4）, 883-909.
Fitz-enz, J.（2000）. The ROI of Human Capital：Measuring the Economic Value of Employee Performance. New York：AMACOM.
Fleury, Jean-Guy（2002）. “Performance Management Program in the Canadian Federal Public Service.” Governing for Performance in the Public Sector, OECD/Germany High-level Symposium. Available：http://www.olis.oecd.org/olis/2002doc.nsf/LinkTo/PUMA-HRM（2002）12
Ford, R. & Zussman, D.（1997）. Alternative Service Delivery：Sharing Governance in Canada. Toronto：Institute of Public Administration and KPMG Centre for Government Foundation.
French, G.（2002）. “Public Service in Transition—Civil Service Reforms：Initiatives and Impacts.” International Symposium on the Development of the Civil Service System in the 21st Century.
Fyfe, T.（2004）. “Alternative Service Delivery—Responding to Global Pressures.” International Review of Administrative Sciences, 70（4）, 637-644.
GAO, （1998）. Performance Measurement and Evaluation：Definitions and Relationships. GAO/GGD-98-26.Washington, D.C.：Government Printing Office.
——, （2004）. Office of Federal Student Aid: Better Strategic and Human Capital Planning Would Help Sustain Management Progress. Available：http://www.gao.gov/docdblite/pubdb.php?accno=A12895
——, （2005）. “GAO-03-673G Government Auditing Standards > Chapter 1 Introduction >Accountability.” Available：http://www.gao.gov
GASB,（1997）. Service Effort and Accomplishment Measurement. Norwalk, CT：GASB Press.
Ghobadian, A., Gallear, D., O’Regan, N. & Viney, H.（eds.）（2004）. Public-Private Partnerships：Policy and Experience. New York：Palgrave Macmillan.
Gilbert, B. & Gordey-Hayes, T.（1996）. “Understanding the Process of Knowledge Transfer to Achieve Successful Technological Innovation.” MIT Sloan Management Review , 16（6）, 301-302.
Government Offices of Sweden,（2000）. Public Administration in the Service of Democracy –an Action Programme.
Graham, A. & Roberts, A.（2004）. “The Agency Concept in North America：Failure, Adaptation, and Incremental Change,” in C. Pollitt & C. Talbot（eds.）,Unbunled Government：A Critical Analysis of the Global Trend to Agencies, Quangos and Contractualisation, pp.140-163. London：Routledge Publishers.
Halligan, J.（ed.）（2003）. Civil Service Systems in Anglo—American Countries in Comparative Perspective. N. Y.：Edward Elgar Publishing, Inc.
Henry, J. & Walker, D.（1991）. Managing Innovation. London : sage.
Hibbard, J.（1997）. “Knowing What We Know.” Information Week, October 20.
Hikel, R.（1997）. “Alternative Service Delivery and the Prospects for Success：Political Leadership and Performance Measurement,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.74-84. Toronto：Institute of Public Administration of Canada and KPMG Center for Government Foundation.
HMSO,（1995）. Committee on Standards in public Life（the Nolan committee）, First Report, Cmnd 2850-I.
Hodgetts, J. E.（1973）. The Canadian Public Service：A Physiology of Governemnt 1867-1970. Toronto：University of Toronto Press.
———, （1983）. “Implicit Values in the Administration of Public Affairs,” in K. Kernaghan（ed.）, Canadian Public Administration：Administration and Profession. Toronto：Butterworths.
Hong, J. C.（2000）. The Practice of Learning Organization：Employment and Training. Boston：McGraw-Hill.
Hood, C.（1995）. “The New Public Management in the 1980s：Variations on a Theme.” Accounting, Organization and Society, 20（2/3）, 93-109.
Horibe, F.（1999）. Managing Knowledge Workers：New Skills and Attitudes to Unlock Intellectual Capital in Your Organizations. N. Y.：John Wiley Sons.
Horton, S.（2000）. “Introduction—The Competency Movement：Its Origins and Impact on the Public Sector.” The International Journal of Public Sector Management, 13（4）, 307-318.
Horton, S., Hondeghem, A. & Farnham, D.（eds.）（2002）. Competency Management in Public Sector. Amsterdam：IOS Press.
Housel, T. & Bell, A. H.（2001）. Measuring and Managing Knowledge. Boston：McGraw-Hill.
Industry Canada , （2002）. Canada’s Innovation Strategy. Available：http：//www.innovationstrategy.gc.ca/cmb/innovation.nsf/pages/Menu-e.
The Institute of Public Administration of Canada （IPAC）, （2001）. Public Servants in the Knowledge Economy：Skill Sets & Mind Sets. Available：http：//www.ipaciapc.ac.
———,（2005）. IPAC Award for Innovative Management. Available：http：//www.ipac.ca/awards/innovation/past_winners/index.html.
Itami, H.（1980）. Mobilizing Invisible Assets. Cambridge：Harvard University Press.
James,O.（2003）. “Executive Agencies and Joined-up Government in the UK,” in C. Pollitt & C. Talbot（eds.）, Unbunled Government：A Critical Analysis of the Global Trend to Agencies, Quangos and Contractualisation, pp.75-93. London：Routledge Publishers.
Javidan, M.（1998）. “Core Competence：What Does it Mean in Practice？” Long Range Planning, February, 61-71.
Jreisat, J. E.（2002）. Comparative Public Administration and Policy. UK：Westview Press.
Kaplan, R. ＆ Norton, D.（1996）. The Balanced Scorecard: Translating Strategy into Action. Boston：Harvard Business School Publish Press.
——————————,（2000）. The Strategy-Focused Organization. Boston：Harvard Business School Publish Press.
Kelin, D. A.（ed.）（1998）. The Strategic Management of Intellectual Management. Boston：Butterworth-Heinemann.
Kernaghan, K.（2000）. Milestones to The Millennium：Serving the Public Good. Ottawa：Treasury Board of Canada Secretariat . Available：http://www.tbs-sct.gc.ca/pubs_pol/partners/milemill_e.html.
———, （2003）. “Integrating Values into Public Service：The Values Statement as Centerpiece.” Public Administration Review, 63（6）, 711-719.
Kettl, D. F.（2000）. The Global Public Management Revolution：A Report on the Transformation of Governance. Washington, D.C.：Brookings institution Press.
Knight, D. J.（1999）. “Performance Measures for Increasing Intellectual Capital.” Stragety and Leadership, March/April, 22-25.
Kouzes, J. M. & Posner, B. Z.（1995）. The Leadership Challenge. San Francisco：Jossey-Bass.
Kuczmarski, T. D.（1996）. Innovation：Leadership Strategies for the Competitive Edge. Boston：NTC Press.
Lane, Jane-Erik （1997）. Public Sector Reform：Rationale, Trends and Problem. London：Sage Publications Ltd.
Lawrence, E.（1998）. Some Thoughts on Turning a Government Organization into a Learning Organization. Available：http://www.psc-cfp.gc.ca/research/knowledge/learning_org_e.htm.
Leonard-Barton, D. (1992). “Core Capabilities and Core Rigidites：A Paradox in Managing New Product Development.” Strategic Management Journal, 13 , 111-125.
Liebowitz, J.（2000）. “Key Ingredients to the Success of an Organization’s Knowledge Management Strategy.” Knowledge and Process Management, 6（1）, 37-40.
———, （2004）. Addressing the Human Capital Crisis in the Federal Government：A Knowledge Management Perspective. Boston：Butterworth-Heinemann.
Lijphart, A.（1984）. Democracies：patterns of majoritarian and consensus government in twenty-one countries. London：Yale University Press.
Ling, T.（2002）. “Delivering Joined-Up Government in the UK：Dimensions, Issues and Problems.” Public Administration, 80（4）, 615-642.
Longdon, P. （1996）. “Case Study in Performance Auditing：The Audit Commission（England and Wales）,” in OECD（eds.）, Performance Auditing and the Modernisation of Government, pp.179-194. Paris：OECD.
Lucia, A. D. & Lepsinger, R.（1999）. The art and science of competency models：pinpointing critical success factors in organizations. San Francisco：Jossey-Bass.
Manning, N. & Parison, N.（2004）. International Public Administrative Reform：Implications for the Russian Federation. Washington, D.C.：The World Bank.
Marquardt, M. J.（1996）. Building the Learning Organization：A System Approach to Quautum Improvement and Global Success. McGraw-Hill Companies.
McClelland, D. C.（1973）. “Testing for Competence Rather Than Intelligence.” The American Psychologist, 28, 1-14.
McDowall, P.（2003）. “Knowledge Management：Managing for Results in the Knowledge Age.” Sharing Canadian Public Sector Human Resources and Executive Development. Ottawa：Canadian Centre for Management Development.
McLaughlin, K., Osborne, S. P. & Ferlie, E.（2002）. New Public Management ：Current Trends and Future Prospects. N.Y.：Routtedge Press .
Misawa, K. & Hattori, K.（1998）. We Can Make Good Decisions in a High Risk, Technically Complex Business. Tokyo：Daiyamont.
Mostrey, R.（2004）. “Transforming the RCMP into a Strategy-Focused Organization.” Public Sector Digest. Available：http：//www.publicsectordigest.com.
Moqvist, L.（2002）. “The Competency Dimension of Leadership：A Study of Top Managers in Swedish Public Administration,” in S. Horton, A. Hondeghem & D. Farnham（eds.）, Competency Management in the Public Sector, pp.91-104. Amsterdam：IOS Press.
Moulton, L. & Anheier, H. K.（2000）. “Public-Private Partnership in the United States：Historical Patterns and Current Trends,” in S. P. Osborne（ed.）, Public –Private Partnership：Theory and Practice in International Perspective, pp.105-119. New York：Chatham House.
Nakano, K.（2004）. “Cross-National Transfer of Policy Ideas：Agencification in Britain and Japan.” Governance：An International Journal of Policy, Administration, and Institutions, 17（2）, 169-188.
NAV CANADA, （2002）. NAV CANADA . Available：http：//www.navcanada.contentEN/companyprofile.
Niven, P.（2003）. Balanced Scorecard Step- by- Step for Government and Nonprofit Agencies . Boston：John Wiley & Sons, Inc.
Nonaka, I.（1998）. “The concept of ba：Building a foundation of knowledge creation.” California Management Review, 40（3）, 40-54.
Nonaka, I. & Takeuchi, H.（1995）. The Knowledge-creating Company : How Japanese Companies Create the Dynamics of Innovation. New York : Oxford University Press.
Nolan, B. C.（2001）. Public Sector Reform：An International Perspective. N. Y.：Palgrave Publishers Ltd.
NPR,（1999）. Balancing Measures：Best Practices in Performance Management . 750 Seventeenth, NW Washington, DC 20006 .
NPR library,（2004）. Performance Based Organizations. Available：http://govinfo.library.unt.edu/npr/library/papers/bkgrd/pbo.html
Office of the Auditor General（OAG）, （1998）. Assessing Alternative Service Delivery Arrangements. Available：http：//www.oag-bvg.gc.ca/domino/other.nsf/html/dispr_e.html
——,（2001a）. Reflections on a Decade of Serving Parliament（February）. Ottawa：Office of the Auditor General.
——,（2001b）. Public Service Management Reform：Progress, Setbacks and Challenges. Available：http：//www.oag-bvg.gc.ca.
Organisation for Economic Cooperation and Development（OECD）,（1996a）. Performance Management in Government：Contemporary Illustrations. Paris：Public Management Committee, OECD.
———,（1996b）. Performance Auditing and the Modernisation of Government. Paris：Head of Publications Service, OECD.
———,（1997a）. Best Practice Guidelines For Contracting Out Government Services. Available：http://www.oecd.org/puma.
———,（1997b）. In Search of Results：Performance Management Practices. Paris：the Secretary- General of OECD.
———,（1999）. Project on Strategic Review and Reform Canada Country Paper. Available：http：//www1.oecd.org/puma/strat/symposium/Canada.pdf.
———,（2000a）. Government of the Future. Paris：the Secretary- General of OECD.
———,（2000b）. Trust in Government：Ethics Measures in OECD Countries. Paris： the Secretary- General of OECD.
———,（2001）. Public Sector Leadership for the 21st Century. Paris： the Secretary- General of OECD.
———,（2002）. Distributed Public Governance：Agencies, Authorities and Other Government Bodies. Paris：the Secretary- General of OECD.
———,（2003）. Conclusions from the Results of the Survey on Knowledge Management Practices for Ministries/Departments/Agencies of Central Government in OECD Member Countries. Available：http：//www.oecd.org/pdf.
OMB, （2005）. The Presdent’s Management Agenda：The Scorecard（2005.3.31）. Available：http://www.whitehouse.gov/results/agenda/scorecard.html
Ontario Public Service,（1999a）. Building the Ontario Public Service for the Future：A Learning Organization. Available：http：//www.ontariodelivers.gov.on.ca/English/restructuring.htm.
—————————,（1999b）. Alternative Service Delivery in the Ontario Public Sector. Ontario：Ontario Public Service Restructuring Secretariat.
Osborne, D.（1997）. “Reform and Invest：Reinvention’s Next Steps,” in W. Marshall（ed.）, Building the Bridge：Ten Big Ideas to Tranform America, pp.93-109. Lanham, MD：Rowman and Littlefield.
Osborne, D. & Plastrik, P.（1997）. Banishing Bureaucracy：The Five Strategies for Reinventing Government. Reading M. A.：Addison Wesley.
———，（2000）. The Reinventor’s Fieldbook：Tools for Transforming Your Government. San Francisco：Jossey-Bass.
Osborne, S. P.（2000）. Public –Private Partnership：Theory and Practice in International Perspective . New York：Chatham House.
Paquet, G.（1997）. “Alternative Service Delivery：Transforming the Practices of Governance,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.31-52. Toronto：Institute of Public Administration of Canada and KPMG Center for Government Foundation.
Papmehl, A.（2004）. “Accounting for Knowledge.” CMA Management（March）, 78（1）, 26-28.
Peters, J.（1998）. “A Learning Organization’s Syllabus,” in R. Teare, D. Davies & E. Sandelands（eds.）, The Virtual University：An Action Paradigm and Process for Workplace Learning. pp.18-25. London：Cassell.
Peters, B. G.（2001）. The Politics of Bureaucracy（Fifth Edition）. N. Y.：Routledge Press.
———,（2004）. “Politicization in the United States,” in G. Peters & J. Pierre（eds.）Politicization of the Civil Service in Comparative Perspective, pp.125-138. London：Routledge Publisher.
Peters, B. G. & Savoie, D. J.（1995）. Governance in a Changing Environment. Montreal & Kingston：Canadian Centre for Management Development.
Petrash, G.（1996）. “Managing Knowledge Assets for Values.” Knowledge-Based Leadership Conference. Boston : Linkage Inc.
Peters, B. G., Rhodes, R.A.W. & Whight, V.（2000）. Administering the Summit：Administration of the Core Executive in Developed Countries. N.Y.：Macmillan Press Ltd.
Pike, S. & Roos, G.（2000）. “Intellectual Capital Measurement and Holistic Value Approach.” Works Institute Journal, l42, 11-20.
Pilkington, C.（1999）. The Civil Service in Britain Today. Manchester：Manchester University Press.
Polanyi, M.（1967）. The Tacit Dimension. N. Y.：Anchor Day Books.
Pollitt, C. & Bouckaert, G.（2000）. Public Management Reform：A Comparative Analysis. N. Y.：Oxford University Press Inc.
——————, （2004）. Public Management Reform：A Comparative Analysis（Second Edition）. N. Y.：Oxford University Press Inc.
Pollitt, C., Girre, X., Lonsdale, J., Mul, R., Summa, H. & Waerness, M.（1999）. Performance or Compliance：Public Management in Five Countries. New York：Oxford University Press.
Pollonetsky, S.（2002）. “Reasoned Strategy or Leap of Faith？：Knowledge Management-Led Cultural Change in Canadian Public Service,” in E. M. Milner（ed.）, Delivering the Vision ：Public Services for the information Society and the Knowledge Economy, pp.111-133. New York：Routledge.
Porter, M.（1980）. Competitive Strategy. New York：The Free Press.
Prahalad, C. & Hamel, G.（1990）. “The Core Competence of the Corporation.” Harvard Business Review, 68, 79-91.
Public Service Commission（PSC）,（1998）. Leveraging Knowledge at the Public Service Commission of Canada. Available：http://www.psc-cfp.gc.ca/research/knowledge/km_psc_e.htm#DevelopKnow
——,(2002). Career Assignment Program. Available：http://www.psc-cfg.gc.ca/cap/03/03a_e.htm.
——,（2003a）. “Personnel Psychology Centre：Assessment of Competences.” Sharing Canadian Public Sector Human Resources and Executive Development：Taiwan Delegation.
——,（2003b）. “Career Program’s Initiatives.” Sharing Canadian Public Sector Human Resources and Executive Development：Taiwan Delegation.
——,（2004a）. The Public Service Modernization Act. Available：http://www.psc-cfp.gc.ca/centres/whats_new/psma_e.htm
——,（2004b）. The Public Service Commission of Canada（PSC） is Changing. Available：http://www.psc-cfp.gc.ca/centres/psma-psea_e.htm
Quinn, R.E., Faerman, S. R., Thompson, M. P., & McGrath, M. R.（1996）. Becoming a Master Manager. New York：John Wiley & Sons.
Reinhardt, R., Bornemann, M., Pawlowsky, P. & Schneider, U.（2001）. “Intellectual Capital and Knowledge Management：Perspectives on Measuring Knowledge,” in M. Dierkes, A. B. Antal, J. Child & I. Nonaka（eds.）, Handbook of Organizational learning and knowledge, pp.794-820. New York：John Wiley & Sons.
Redding, J.（1997）. “Hardwriting the Learning Organization.” Training & Development, 51（8）, 61-67.
Richards, D.(2003). “The Civil Service in Britain：A Case Study in Path Dependency,” in J. Halligan (ed.), Civil Service Systems in Anglo—American Countries, pp.27-69. Cheltenham：Edward Elgar.
Robillard, P.（2000）. Promoting Ethics and Values in a Major Government Department：Strategy and Challenges. Paper Presented to the Commonwealth Association of Public Administration and Management Biennial Conference, October 16, Capetown, South Africa.
Romzek, B. S. & Dubnik, M. J.（1987）. “Accountability in the Public Sector：Lessons form the Challenger Tragedy.” Public Administrative Review, 47, 227-236.
Roos, J., Roos, G., Edvinsson, L. & Dragonetti, N. C.（1998）. Intellectual Capital：Navigating in the New Bussiness Landscape. New York ：New York University Press.
Rose, A. & Lawton, A.（1999）. Public Services Management. London：Pearson Education Limited.
Roth, D.（1996）. “Finding the Balance：Achieving a Synthesis between Improved Performance and Enhanced Accountability,” in OECD（eds.）, Performance Auditing and the Modernisation of Government, pp. 249-259. Paris：OECD.
Rushmoor Borough Council, （1997）. Opening Up Quangos. Available：http://www. Rushmoor.gov.uk/ council/LEG9716.HTM.
Salamon, L. M.（1999）. America’s Nonprofit Sector：A Primer. New York：The Foundation Center.
Sandberg, B. & Larsson, K.（1996）. “The Role of Auditing in Performance Improvement in Sweden,” in OECD（eds.）, Performance Auditing and the Modernisation of Government, pp.195-196. Paris：OECD.
Savas, E. S.（1987）. Privatization：The Key to Better Government. Chatham, NJ： Chatham House.
———,（2000）. Privatization and Public –Private Partnership. New York：Chatham House.
Savoie, D. J.（1994）. Thatcher, Reagan and Mulroney：In Search of a New Bureaucracy. Pittsburgh：University of Pittsburgh Press.
———, （1996）. “Reforming the Expenditure Budget Process：The Canadian Experience,” in D. J. Savoie（ed.）, Budgeting and the Management of Public Spending. pp.77-85. Cheltenham：Elgar Press.
———,（2004）. “Searching for Accountability in a government without boundaries.” Canadian Public Administration, 47（1）, 1-26.
Schiavo-Campo, S. & Sundaram, P.（2003）. To Serve and To Preserve：Improving Public Administrative in a Competitive World. Manila：Asian Development Bank.
Seidle, F. L.（1997）. “Responsiveness and Accountability：The Drivers of Alternative Service Delivery,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.88-103. Toronto：Institute of Public Administration of Canada and KPMG Centre for Government Foundation.
Selznick, P.（1957）. Leadership in Administration：A Sociological Interpretation. New York：Harper and Row.
Sena, J.A. & Shani, A. B.(1999). “Intellectual Capital and Knowledge Creation： Towards an Alternative Framework.” Knowledge Management Handbook. New York：John Wiley & Sons, Inc.
Senge, P.（1990）. The Fifth Discipline：The Art and Practice of the Learning Organization. New York：Doubleday /Currency.
———,（1999）. The Dance of Change：The Challenges to Sustaining Momentum in Learning Organizations. New York：Doubleday/Currency.
Slivinski, L. & Miles, J.（1997）. “The Wholistic Competency Profile-Key Points Presentations.” The Public Service Commission of Canada.
Snell, S., Youndt, M. A., & Wright, P. M. (1996). “Establishing a Framework for Research in Strategic Human Resource Management：Merging Resource Theory and Organizational Learning,” in J. Shaw, P. Kirkbride & K. Rowland（eds.）, Research in Personnel and Human Resource Management, 14, 61-90. Greenwich, CT：JAI Press.
Sonnichsen, R. C.（1999）. “Measuring Policy Performance,” in J. Mayne & E. Zapico-Goni（eds.）, Monitoring Performance in the Public Sector：Future Directions From International Experience, pp.219-236. New Brunswick：Transaction Publishers.
Soo, C., Devinney, T., Midgley, D. & Deering, A.（2002）. “Knowledge Management ：Philosophy, Process, and Pitfalls.” California Management Review, 44（4）, 129-150.
Spencer, L. M. & Spencer, S. M.（1993）. Competence at Work：Models for Superior Performance. New York：John Wiley & Sons.
Stalhammer, B.（1984）. The Function of Head in Compulsory Education Vision and Reality. Uppsala Studies in Education No.22, Uppsala University.
Stewart, T. A.（1997）. Intellectual Capital：The New Wealth Of Organization. New York ：Bantam Donbleday Dell Publishing Group Inc.
——— , （2001）. The Wealth of Knowledge：Intellectual Capital and the Twenty-first Century Organization. New York ：Bantam Donbleday Dell Publishing Group Inc.
Stone, B.（1995）. “Administrative Accountability in the ‘Westminster’ Democracies：Toward a New Conceptual Framework.” Governance, 8（4）, 505-526.
Sullivan, P. H. （1998）. Profiting from Intellectual Capital：Extracting Value from Innovation. New York：John Wiley & Sons, Inc.
———, （2000）. Value-Driven Intellectual Capital：How to Convert Intangible Corporate Assets Into Market Value. New York：John Wiley & Sons, Inc.
Sveiby, Karl-Erik（1997）. The Organizational Wealth：Managing & Measuring Knowledge-Based Assets. San Francisco：Berrett-Koehler Publishers, Inc.
———,（1998）. Intellectual Capital and Knowledge Management. Available: http：//www.sveiby.com.au/Intellectual Capital.html.
———,（2000）. What Is Knowledge Management？ Available: http：//www.sveiby.com.au/ Knowledge Management .html.
Talbot, C.（1996）. Ministers and Agencies：Control, Performance and Accountability. London：Chartered Institute of Public Finance and Accountance.
———,（2004）. “The Agency Idea：Sometimes Old, Sometimes New, Sometimes Borrowed, Sometimes Untrue,” in C. Pollitt & C. Talbot（eds.）, Unbunled Government：A Critical Analysis of the Global Trend to Agencies, Quangos and Contractualisation, pp.3-21. London：Routledge Publishers.
Treasury Board Secretariat（TBS）,（2001a）. Results for Canadians：A Management Framework for the Government of Canada . Available：http://www.tbs-sct.gc.ca/res_can/rc_bro_e.html.
——,（2001b）. Policy on Internal Audit. Available：http://www.tbs-sct.gc.ca/pubs_pol/dcgpubs/ia-vi/dwnld/pia-pvi_e.rtf.
——,（2001c）. Guide for the Development of Results-based Management and Accountability Framework. Available：http://www.tbs-sct.gc.ca/eval/pubs/RMAF-CGRR/rmaf-cgrr-01-e.asp
——,（2002a）. Description of La Relève . Available：http://leadership.gc.ca/static/lareleve_e.shtml.
——,（2002b）. A Policy for Continuous Learning in the Public Service of Canada. Ottawa：Treasury Board Secretariat.
——,（2002c）. Policy On Alternative Service Develivery. Available：http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_B4/siglist_e.html.
——,（2002d）. Alternative Service Develivery Policy Guide. Available：http://www.tbs-sct.gc.ca/Pubs_pol/opepubs/TB_B4/siglist_e.html.
——,（2003a）. “Performance Measurement and Learning .” Sharing Canadian Public Sector Human Resources and Executive Development. Ottawa：Canadian Centre for Management Development.
——,（2003b）. “CCMD Mandate and Federal Government .” Sharing Canadian Public Sector Human Resources and Executive Development. Ottawa：Canadian Centre for Management Development.
——,（2003c）. “TBS’s Role and Mandate in Human Resources Strategies.” Sharing Canadian Public Sector Human Resources and Executive Development. Ottawa：Canadian Centre for Management Development.
——,（2004）. Modernization of Human Resources Management. Available：http://www.tbs-sct.gc.ca/mhrm-mgrh/index_e.asp
——, （2005）. FW：PE-DI 11499/Balanced Scorecards. Mercier.David@tbs-sct.gc.ca
Teece, D. J.（2000）. Managing Intellectual Capital：Organizational, Strategic, and Policy Dimensions. New York：Oxford University Press, Inc.
The Comptroller and Auditor General, （2000）. Good Practice in Performance Reporting in Executive Agencies and Non-Departmental Public Bodies. London：The Stationery Office.
Thiel, S. V.（2001）. Quangos：Thends, Causes and Consequences. Burlington：Ashgate Publishing Limited.
Thomas, P. & Wilkins, J. （1997）. “Special Operating Agencies：A Culture Change in Manitoba Government,” in R. Ford & D. Zussman（eds.）, Alternative Service Delivery：Sharing Governance in Canada, pp.109-122. Toronto：Institute of Public Administration of Canada and KPMG Center for Government Foundation.
Thompson, M. A. & Kahnweiler, W. M.（2002）. “An Exploratory Investigation of Learning Culture Theory and Employee Participation in Decision Making.” Human Resource Development Quarterly, 13（3）, 271-288.
Tiwanna, A.（2000）. The Knowledge Management Toolkit：Practical Techniques For Building A Knowledge Management System. Upper Saddle River, N.J.：Prentice-Hall.
Tjepkema, S., Stewart, J., Sambrook, S., Mulder, M., Horst, H. & Scheerens, J.（2002）. HRD and Learning Organizations in Europe. New York：Routledge.
Transport Canada, （2002a）. Transport Canada Safety and Security Group. Available：http：//www.tc.gc.ca/aboutus/department/overview.htm.
——————, （2002b）. Transport Canada air navigation system. Available：http：//www.tc.gc.ca/en/faq/air/htm.
Tsai, G. & Ponce, N.（2002）. Relations Between Parliamentary Agencies and the Public Service：New Perspectives. Available：http://www.ccmd.gc.ca/research/publications/recent_e.html
Ulrich, D.（1998）. “Intellectual Capital=Competence×Commitment.” Slogn Management Review, Winter , 15-26.
Van Buren, M. E.（1999）. “A Yardstick for Knowledge Management.” Training and Development, 53(5), 71-78.
Wall, A.（2005）. “The Measurement and Management of Intellectual Capital in the Public Sector.” Public Management Review, 7（2）, 289-303.
Walsh, A. H.（1996）. “Performance Auditing and Legislative Oversight in the Context of Public Management Reform：The US Experience,” in OECD（eds.）, Performance Auditing and the Modernisation of Government, 227-240. Paris：OECD.
Watkins, K. E. & Marsick, V. J.（1993）. Sculpting the Learning Organization：Lessons in the Art and Science of Systemic Change . San Francisco：Jossey-Bass.
Wiig, K. M.（2000）. “Application of Knowledge Management Public Administration.” International Symposium：Building Policy Coherence, 10-1~10-37.
Woolcock, M.（1998）. “Social Capital and Economic Development：Toward a Theoretical Synthesis and Policy Framework.” Theory and Society, 27（1）, 151-208.