官僚組織回應的概念建構評析--新治理的觀點__臺灣人文及社會科學引文索引資料庫

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題名：	官僚組織回應的概念建構評析--新治理的觀點
書刊名：	中國行政評論
作者：	蔡允棟
作者(外文)：	Tsai, Yun-tung
出版日期：	2001
卷期：	10:2
頁次：	頁89-134
主題關鍵詞：	官僚回應；政治性回應；司法性回應；民主治理；新治理；民主階層連鎖控制體系；多元代理人理論；政策網絡；政府空洞化；集體行動；制度性工具；制度性選擇；公民滿意；顧客滿意；新行政國；公私協力；Bureaucratic responsiveness；Political responsiveness；Judicial responsiveness；Democratic governance；New governance；Overhead democracy；Multiple principal-agent theory；Policy networks；The hollow state；Collective action；Institutional instrument；Institutional choices；Citizen satisfaction；Customer satisfaction；Neo-administrative state；Partnership
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(7) 博士論文(3) 專書(2) 專書論文(1) 排除自我引用:7 共同引用:339 點閱:80

「回應」概念雖為學者討論官僚民主行政以及民主治理的重要概念，但往往僅限於「回應」名詞的使用，未進一步闡釋其旨意；或囿於「顧客服務」內涵之引申，過於狹隘。本文目的在嘗試建立一個官僚組織回應的概念性架構，以增進官僚組織的回應能力，並作為後續研究，衡量官僚組織回應的續效指標。本文認為服務品質是官僚組織回應的重要意涵，但欲求回應具體有效，更須提昇解決社會問題的能力，以及尊重民主的價值與程序。其次，為提昇官僚組織的回應能力，政府推動政策，思考適當的制度性工具時，行政機關應秉持公私協力的理念，透過政策網絡，主動結合企業、非營利組織與公民團體，以增進政策品質與便利政策執行。

以文找文

In order to improve the capacity of public bureaucracies that can become more responsive to societal needs and goals, the purpose of this research is to conceptualize the notion of bureaucratic responsiveness. Most scholars maintain that responsiveness is one of the main values in a constitutional democracy, however, the notion of responsiveness has rarely been thoughtfully defined. This essay suggests that, in order to be properly responsive to citizen preferences and to deal with societal problems effectively, public bureaucracies must be concerned with the whole range of policy instruments and institutions for collective action available to a modem society. Service delivery remains a critical component of citizen satisfaction that determines whether bureaucratic responsiveness is successful. However, citizens' satisfaction with bureaucratic responsiveness is not confined to service delivery, but includes public bureaucracies' integrity, insistence on democratic process and values, and its capacity for resolving societal problems.

以文找文

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1.	行政機關改制行政法人關鍵因素之研究_以智慧資本及組織認同之觀點
2.	非營利老人福利機構績效管理之研究：責信的觀點
3.	李、扁、馬時期中央政府預算資訊之研究 (1990-2016)
4.	政府組織改造歷程與發展之研究：以教育部為例
5.	臺灣檢察組織評核指標之建構---以組織動態能耐為觀點
6.	我國募兵政策執行之研究
7.	行政院組織改造之研究─歷史制度主義的觀點
8.	社會救助與公私協力—慈善與福利的互動成長模式
9.	我國學習共同體政策擴散之研究
10.	公部門組織發展模式建構之研究
11.	我國十二年國民教育政策執行之研究
12.	基層警察人員工作績效影響因素之研究：以臺中市警察局為例
13.	運用商業模式及績效評估之觀點分析台灣社會企業發展模式
14.	CVIPP模型在我國樂齡學習中心績效評估應用之研究
15.	我國利益團體遊說活動之研究：遊說法制化前後之比較分析

1.	官僚回應性：臺灣經驗的觀察與省思
2.	環境風險與公共治理：探索臺灣環境民主實踐之道
3.	權威與治理：中國大陸強縣擴權與省管縣體制改革
4.	社工管理學
5.	中國大陸推行強縣擴權與省管縣體制改革之研究
6.	人力資源管理理論與實務
7.	全球化下非政府組織之發展策略
8.	臺灣客家公共事務的理論與實踐：治理的觀點
9.	政府風險管理與危機處理：實例系統分析
10.	犯罪分析與安全治理
11.	學校體育經營管理策略與實務
12.	民主治理 : 公共行政與民主政治的制度性調和
13.	鄰避情結與社區治理 : 臺灣環保抗爭的困局與出路
14.	地方政府管理研究
15.	政府業務委外經營 : 理論、策略與經驗

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3.	公民社會中的官僚回應困境：理性選擇的觀點
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5.	全球化脈絡下臺灣公民教育的挑戰與回應
6.	公共部門事前定向績效管理：反思與回應
7.	以國際關係理論解讀中共十七大：有關臺灣的觀點與回應
8.	再論政權轉移之治理性：回應吳乃德
9.	數位民主行政與官僚回應性：民意電子信箱強化回應性認知研究初探
10.	帝國，現代性與合法性：回應汪暉[〈對象的解放與對現代的質詢：關於《現代中國思想的興起》的一點再思考〉]
11.	制度變遷、精英回應與民主進程：中國大陸東城、西邦兩市「村改居」歷程的研究
12.	永續發展評量系統中「制度回應指標」之理論基礎探討：制度量能提升與良善治理
13.	探索資訊部門的風險回應能力對新興資訊科技採用的影響
14.	傅柯的權力／真理觀：批評與回應
15.	解除「權力」的咒語：回應「誰人可以賦權使能？」

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