一、中文部分
王信東(2006)。諮商輔導機構服務品質之研究－以台中地區「張老師」為 例。國立彰化師範大學工業教育與技術學系碩士論文。
王雅玄(1998)。德懷術(Deoghi)在課程評鑑上的應用。教育資料研究，25，43-46。
方婷、李玉嬋、潘愷(2001)。國立台北護理學院學生輔導需求之調查研究。醫護 科技學刊 3 卷3 期，215-230。
江清泉(2002)。醫院門診服務品質之改善與探討---以臺大醫院為例．國立台灣大學商學研究所碩士論文．
交通大學輔導中心（2001）。輔導中心諮商體系與人力編制調查報告。載於九十年度北區大學校院學生在校心理適應與輔導研討會成果報告。（新竹市）
朱永華(1995)。醫院服務知覺品質與病患滿意度之關係研究。國立成功大學企業管理研究所碩士論文。
呂榮傑(2001)。加入WTO後兩岸大型醫療機構服務品質對行銷競爭力之影響研
究。靜宜大學企業管理研究所碩士論文．
呂執中(1998)。以品質缺口模式探討南區分局顧客服務品質之研究。行政院衛生署八十七年度委託研究計劃報告。
李文君(2006)。大學院校服務品質量表建構之研究 ∼ 以台南地區為例。國立臺南大學教育經營與管理研究所碩士論文。
李秋霞、陳美玲(2001)。二技學生輔導需求之研究─以八十八學年度 南區新改制技術學院為例。第十六屆全國技術及職業教育研討會論文集，143-154。
李效梅、劉波兒(1995)。中部某醫專護理科一、三、五年級學生生計輔導需求之探討．弘光商專學報，26，1-15 。
林立明(2003)。醫務社會工作服務品質落差之研究。暨南國際大學社會政策與社會工作研究所碩士論文。
林宏長（民82）。企研所專業教育之服務滿意度衡量－公私立大學研究生之觀點。國立中央大學企業管理研究所碩士論文，未出版，桃園縣。
林昭溶(1991)。學生輔導需求研究．德育學報，7，53-60。
林維信（2008）中部地區大學生對學生輔導中心服務使用意願影響因素之探究。彰化師範大學輔導與諮商學研究所碩士論文。
林振春(1993)。當前台灣地區成人教育需求評估方法之回顧與展望。成人教育雙月刊，11,31-38。
林軒正(2002)。改善國道客運業服務品質落差之研究¬－以Ａ公司為例。國立交通大學運輸科技與管理學系碩士論文。
林家興(2006)。學生輔導立法與大學輔導工作的發展引言。2006年中國輔導學會年會暨學術研討會。
吳佳静(1999)。服務內容、過程品質與消費者滿意度：落差理論之驗證。國立臺灣大學心理學研究所碩士論文。
吳明隆（2008）。SPSS操作與應用－問卷統計分析實務。台北：五南出版社。
吳珍(1995)。大學生對不同性別、不同問題類型受輔者的態度研究。國立彰化師範大學輔導學系碩士論文。
金樹人(1991)。師大學生之輔導需求。國立臺灣師範大學學術研究委員會主編，當前師範教育問題研究（pp. 206-246）．台北：五南出版社。
孫毓英(2006)。現在大學生要什麼心理衛生活動？全國大專校院諮商輔導主任會議手冊。157-159頁。
修慧蘭（2008）。北區大學努導諮商中心的人力與服務現況分析及未來可努力的方向。輔導季刊，44(2)，38-48。修慧蘭、陳嘉鳳(2006)。國立政治大學專任院輔導老師工作內涵需求與評估之研究。國立政治大學九十五年度校務發展研究計劃成果報告。
唐雅玲(2006)。六校大學輔導工作參訪經驗整理-以一個隱喻故事敘說。大學校院諮商輔導工作專業發展研討會。交通大學。29-30
翁雅洵（民88）。台灣生物科技產業人力資源教育品質－以國內生技相關研究所專業教育品質為例。國立成功大學企業管理研究所碩士論文，未出版，台南市。
夏敏(1999)。大學生對諮商服務的知覺暨影響求助意願因素之探討。彰化師範大學輔導研究所碩士論文。
教育部（2005）94學年度全國大專校院輔導工作實施概況及特色匯整。
許南榮(2005)。住院癌症病患之服務品質落差分析。健康暨管理學院健康暨管理研究所碩士論文。
許鶯珠(2005)。變遷社會中的大學輔導諮商工作。諮商與輔導，237，2-7頁。
郭國禎（1886）。我國大專學生求助需欲與求助態度之調查研究。輔導學報，9，165-203。國立台北商專輔導中心(1991)。國立台北商專學生輔導需求之研究。台北商專輔導中心。
教育部(2005)。94學年度全國大專校院輔導工作實施概況及特色彙整。
黃思敏(2005)。運用ＰＺＢ模型個案探討全面性顧客服務品質。高苑技術學院經營管理研究碩士論文。
黃宏仁（2007）英國小學教師專業評鑑之研究。教育部95年度選送公私立高級中等以下學校及幼稚園教師出國專題研究報告。
黃承昱（1996）。大專院校學生教育滿意度之研究－ 以銘傳管理學院為例。銘傳管理學院管理科學研究所碩士論文，未出版，台北市。
黃星榕（2000）。影響服務品質主要構面之探討－ 以元智單一服務櫃臺為例。元智大學工業工程研究所碩士論文，未出版，桃園縣。黃春枝(1999)。政大學生學校生活適應及其相關因素之研究．訓育研究， 38(4)，56-70 。
黃政昌(2001)。學校三級預防策略之探討。諮商與輔導，184，19-23。
黃進南(1996)。和春工商專校學生輔導需求調查研究．和春學報， 3 ，303-327 。
張亨通(2006)。科技大學進修部教育服務品質量表複核效化之研究。嶺東科技大學經營管理研究所碩士論文。
張彩珠（2005）。高級職業學校總務行政服務品質之探討。國立彰化師範大學商業教育學系碩士論文，未出版，彰化。
張慧美(1993)。文藻學生輔導需求之研究。文藻學報， 7 ， 33-62 。
馮蓉珍(1993)。國立屏東商專新生輔導需求之研究。國立屏東商專學報， 1 ， 209-231 。陳富來(2003)。服務品質與服務落差關係之研究：以中醫醫療為例。銘傳大學管理科學研究所碩士論文。
陳秀珠(2002)。醫療服務品質與病患滿意度研究非線性關係的探討與運用。國立台灣大學商學研究所碩士論文。陳啟光、蔡政和、李元墩（2000）。高等教育行政服務品質衡量之研究，長榮學報，4（1），15- 32。麥麗蓉(2003)。為大學校園輔導工作找出路－一個強調輔導工作者專業主體性的大學校園輔導工作模式初探。輔導季刊，39，1，12-18麥麗蓉(2004)。大學諮商輔導工作的專業樣貌與發褽方向。94年度諮商輔導主任工作研討會議程及論文集。台北：北區大學校院輔導工作協調諮詢中心。
麥麗蓉、王明智、吳健豪、李文玟(2006)。什麼是專業？：大學輔導工作者在心理師法衝擊下的省思與行動。應用心理學研究，30，89-124。溫錦真(2006)。逃離、反思與回歸前的想望；一位退位大學輔諮中心組長的實踐行動之反思與再前進。應用心理研究，30，125-154。董華欣、鍾思嘉（1993）。影響大學生尋求專業心理輔導意願之因素探討。中華輔導學報，1，158-191。劉佳南(2003)。學生究竟需要什麼樣的輔諮中心？諮商與輔導，209，2。
蕭文(2001)。我國大學教育諮商體系之建構。九十年度北區大學校院學生在校心理適應與輔導研討會成果報告。新竹市。
蕭明坤(2003)。 運用PZB模式於醫院服務品質滿意度之實證比較研究――以兩家區域性醫院為例。義守大學/管理科學研究所碩士論文。
趙祥和(2005)。大學自我傷害個案合作輔導之研究。國立臺灣師範大學教育心理與輔導學系博士論文。簡君蓉(2002)。國民中學學校服務品質落差模式問卷發展與應用之研究。國立暨南大學教育政策與行政研究所碩士論文。
簡春安、方婷(1998)。大專學生對全人教育（兩性、婚姻、家庭）的認知及其需求調查。行政院國家科學委員會專題研究計劃。
韓揆(1994)。醫療品質管理及門診服務品質定性指標。中華公共衛生雜誌，13卷，1期，35-53。
蘇雲華(1995)。服務品質衡量方法之比較研究。國立中山大學企業管理研究所博士論文。羅怡倩(2006)。台灣大專院校輔諮中心的評鑑研究 - 以國際諮商服務學會的評鑑標準來探討。國立台灣師範大學教育心理與輔導研究所碩士論文。
鍾禮章(2002)國民中學實施教師專業評鑑制度之研究。國立政治大學教育研究所學校行政碩士在職專班碩士論文。
鐘國應（2005）。軍校生心理類型與學習滿意之相關研究以三軍四校學生為例。政治作戰學校，軍事社會行為科學研究所碩士論文。
二、英文部分
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