本研究根據本土化特性修正交流分析（TA）理論內涵及建構。交流分析理論認為，交叉型溝通是容易中斷或至少有一方會規避、退縮的溝通；但在中國社會中，人際間「負向交叉型」溝通確實可能成為無效的溝通方式，且更可能引發關係破裂或衝突的不良後果。但若雙方採用「正向交叉型」溝通時，在本地社會中則被認為是和諧、滿意的溝通，而且更可建立長久的人際關係。

　　　　　This study modified the model of TA (Transactional Analysis) to fit the Taiwanese society. Crossing-style communication, according to TA theory, can result in relationship breakdown or avoidance behavior. However, when considering characteristics of the local society, this study found that negative confrontation could indeed break off communication. Surprisingly, positive confrontation is considered not only a satisfactory strategy for successful communication but also a commendable way of maintaining long-term relationship. A modified model of the TA theory is thus proposed.