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題名：社會服務契約管理：臺灣中部四縣市社會行政人員觀點之分析
書刊名：臺大社會工作學刊
作者：黃源協 引用關係／蕭文高 引用關係
作者(外文)：Hwang, Yuan-shie／Hsiao, Wen-kao
出版日期：2006
卷期：13
頁次：頁173+175-217
主題關鍵詞：民營化；契約委外；社會服務；契約管理；社會行政；Privatization；Contracting-out social services；Contract management；Social administration
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(18) 博士論文(1) 專書(2) 專書論文(0)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:1391
  • 點閱點閱:103
隨著地方政府委託民間單位辦理社會服務項目逐漸增加，以及政府採購法之公布實施，「契約文化」的形成改變了既有福利服務輸送體系之互動方式，契約成為規範公和部門之問責任義務關係的重要媒介，主要的契約管理者－社會行政人員亦面臨制度變遷所帶來的新挑戰。本研究旨在分析社會服務契約內容之管理機制，並瞭解契約管理者在契約流程所遭遇的挑戰及因應方式，進而提出有關地方政府進行社會服務契約管理的討論與建議。經採取質性之資料搜集與分析發現，社會服務委外之契約形成可區分為「招標」與「補助」兩種模式，契約內容之責任與規範亦呈現出許多特性；且因制度環境的轉變，契約管理者遭遇專業才能不足之壓力，並對其所採取之因應行為帶來風險與兩難。最後，本研究就跨單位協調社會工作才能與績效評估之相關議題進行討論，並建議政府應致力於發展健全與穩定的契約管理制度，以舒緩社會行政人員所承擔之負荷，進而促進社會服務契約委外之效益與效能。
Following the implementation of the Government Procurement Act and the growth of social services commission to independent sector a climate of 'contract' culture has been formed increasingly and contract has been regarded as an important instrument in regulating the way of social service provision. The newly mechanism has changed the public-private relationship of delivering social services and has brought potential challenges into principal contract managers, social administrators. This study aims at understanding the mechanism in contract management, analyzing what challenges contract managers have faced and knowing how managers cope with the challenges. These are followed by providing some discussions and implications for contract management in local governments. Based on the qualitative research method, this study distinguishes "biding" from "grants-in-aid" models of contract forming and outlines various features of accountability and regulation in contract contents. In addition, the contract managers have encountered with tremendous pressures, risks and dilemmas caused by insufficient professional competence in the changing institutional environments. After discussing issues of inter-sectors' negotiation, competence in social work and performance evaluation, this study suggests that governments should endeavor to create a sound and stable system of contract management in order to release social service commission.
期刊論文
1.Van Slyke, David M.(2003)。The Mythology of Privatization in Contracting for Social Services。Public Administration Review，63(3)，296-316。  new window
2.Martin, L. L.(2005)。Performance-Based Contracting for Human Services: Do It Work?。Administration in Social Work，29(1)，63-77。  new window
3.Brown, T. L.、Potoski, M.(2003)。Managing Contract Performance: A Transaction Costs Approach。Journal of Policy Analysis and Management，22(2)，275-297。  new window
4.賴兩陽(20040100)。社會行政體系的「一國兩制」--探討社會行政人員的專業化。臺灣社會工作學刊，1，217-236。new window  延伸查詢new window
5.Behn, Robert D.(2003)。Why Measure Performance? Different Purposes Require Different Measures。Public Administration Review，63(5)，586-606。  new window
6.Auger, D. A.(1999)。Privatization, Contracting, and the States: Lessons from State Government Experience。Public Productivity & Management Review，22(4)，435-454。  new window
7.唐啟明(19971200)。臺灣省推動社會福利事業民營化的現況及展望。社區發展季刊，80，10-16。new window  延伸查詢new window
8.Milward, H. Brinton、Provan, Keith G.(2000)。Governing the Hollow State。Journal of Public Administration Research and Theory，10(2)，359-379。  new window
9.劉淑瓊(20011200)。社會服務「民營化」再探--迷思與現實。社會政策與社會工作學刊，5(2)，7-56。new window  延伸查詢new window
10.Chalmers, J.、Davis, G.(2001)。Rediscovering Implementation: Public Sector Contracting and Human Services。Australian Journal of Public Administration，60(2)，74-85。  new window
11.Forder, J.(1997)。Contracts and Purchaser-Provider Relationship in Community Care。Journal of Health Economics，16，517-542。  new window
12.Forder, J.、Knapp, M.、Hardy, B.、Kendall, J.、Matosevic, T.、Ware, P.(2004)。Price, Contracts and Motivation: Institutional Arrangements in Domiciliary Care。Policy & Politics，32(2)，207-22。  new window
13.Hardy, B.、Wistow, G.(1998)。Securing Quality Through Contracts? – Development of Quasi-markets for Social Care in Britain。Australian Journal of Public Administration，57(2)，25-35。  new window
14.Johnson, N.、Jenkinson, S.、Kendal, I.、Bradshaw, Y.、Blackmore, M.(1998)。Regulation for Quality in the Voluntary Sector。Journal of Social Policy，27(3)，307-328。  new window
15.Mackintosh, M.(2000)。Flexible Contracting? Economic Cultures and Implicit Contracts in Social Care。Journal of Social Policy，29(1)，1-19。  new window
16.Martin, L. L.(2002)。Performance-Based Contracting for Human Services: Lessons for Public Procurement。Journal of Public Procurement，2(1)，55-71。  new window
17.Meagher, G.、Healy, K.(2003)。Caring, Controlling, Contracting and Counting: Government and Non-profits in Community Services。Australian Journal of Public Administration，63(2)，40-51。  new window
18.Nowland-Foreman, G.(1998)。Purchase-of-Service Contracting, Voluntary Organizations, and Civil Society – Dissecting the Goose That Lays the Golden Eggs?。American Behavioral Scientist，42(1)，108-123。  new window
19.Patti, R.(2003)。Reflections on the State of Management in Social Work。Administration in Social Work，27(2)，1-11。  new window
20.Peat, B.、Costley, D. L.(2001)。Effective Contracting of Social Services。Nonprofit Management & Leadership，12(1)，55-74。  new window
21.Ramia, G.、Carney, T.(2000)。Contractualism, Managerialism and Welfare: the Australian Experiment with a Marketised Employment Services Network。Policy & Politics，29(1)，59-83。  new window
22.Romzek, B. R.、Johnston, J. M.(2002)。Effective Contract Implementation and Management: A Preliminary Model。Journal of Public Administration Research and Theory，12(3)，423-453。  new window
23.Van Slyke, D. M.(2004)。What Do They Know, and Whom Do They Hold Accountable? Citizens in the Government-Nonprofit Contracting Relationship。Journal of Public Administration Research and Theory，14(2)，191-209。  new window
24.Walker, P.(2002)。Understanding Accountability: Theoretical Models and their Implications for Social Services Organizations。Social Policy & Administration，36(1)，62-75。  new window
會議論文
1.林萬億(2004)。九〇年代以來台灣社會福利的回顧與前瞻：全球化與在地化。第二屆民間社會福利研討會：臺灣的社會福利發展--全球化vs.在地化，臺大社會工作系主辦 。臺北。  延伸查詢new window
研究報告
1.林萬億、陳毓文、秦文力(1997)。社會福利公設民營模式與法制之研究。臺北市：內政部。  延伸查詢new window
圖書
1.Savas, E. S.(2000)。Privatization and public-private partnerships。New York：Seven Bridges Press。  new window
2.Miller, Christopher(2004)。Producing Welfare: A Modern Agenda。Palgrave Macmillan。  new window
3.李宗勳(2002)。政府業務委外經營：理論與實務。台北市：智勝文化。new window  延伸查詢new window
4.陳向明(20020000)。社會科學質的研究。臺北：五南。new window  延伸查詢new window
5.De Hoog, R. H.、Salamon, L. M.(2002)。Purchase-of-Service Contracting。Tools of Government – A Guide to the New Governance \\ Salamon, L. M. (ed.)。New York。  new window
6.General Accounting Office(1997)。Social Services Privatization – Expansion Poses Challenges in Ensuring Accountability for Program Results。Washington D. C.。  new window
7.General Accounting Office(1998)。Social Services Privatization: Expansion Poses Challenges in Ensuring Accountability for Program Results。Washington D. C.。  new window
8.Johnston, J. M.、Romzek, B. S.(2000)。Implementing State Contracts for Social Services: An Assessment of Kansas Experiences。Arlington。  new window
9.Kettner, P.、Martin, L.(1998)。Accountability and Purchase of Service Contracting。The Privatization of Human Services: Policy and Practice Issue \\ Gibelman, M. ; Demone, H. (eds.)。New York。  new window
10.OECD(1999)。Lessons for Performance Contracting Case Studies: A Framework for Public Sector Performance Contracting。Paris。  new window
11.Taylor, M.(2002)。Government, the Third Sector and the Contract Culture: the UK Experience so far。Dilemmas of the Welfare Mix – The New Structure of Welfare in an Era of Privatization \\ Ascoli, U. ; Ranci, C. (eds.)。New York。  new window
12.Walsh, K.、Deakin, N.、Smith, P.、Spurgeon, P.、Thomas, N.(1997)。Contracting for Change--Contracts in Health, Social Care, and Other Local Government Services。Oxford：Oxford University Press。  new window
其他
1.Bruttel, O.(2005)。Contracting-out and Governance Mechanisms in the Public Employment Services。  new window
圖書論文
1.O'Hagan, K.(1996)。Social work competence: an historical perspective。Competence in Social Work Practice: A Practical Guide for Professionals。England, London：Jessica Kingsley。  new window
2.李宗勳(1999)。我國公共服務簽約外包的個案分析--以北高兩市市政、台灣省政府為檢證對象。新公共管理--政府再造的理論與實務。五南圖書公司。  延伸查詢new window
3.劉淑瓊(20000000)。浮士德的交易？--論政府福利機構契約委託對志願組織之衝擊。臺灣的社會福利運動。臺北：巨流。new window  延伸查詢new window
4.Ascoli, U.、Ranci, C.(2002)。The Context of New Social Policies in Europe。Dilemmas of the welfare mix: The new structure of welfare in an era of privatization。New York：Kluwer Academic。  new window
 
 
 
 
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