| Other| 1. | Larson EB, Yao X(2005)。Clinical empathy as emotional labor in the patient-physician relationship。   | | 2. | 簡建忠(1998)。護理人員工作情緒傾向與引發因素之研究。 延伸查詢 | | 3. | Hochschild, A. R.(1983)。The managed heart: The commercialization of human feeling.。 | 期刊論文| 1. | Wharton, A. S.、Erickson, R. J.(1993)。Managing emotions on the job at home: Understanding the consequences of multiple emotional roles。Academy of Management Review，18(3)，457-487。 | | 2. | 林尚平、張曉毓(20020500)。情緒勞務構面與專業倦怠、自評績效及人力資源管理方案期望之關聯性研究--以某一遊樂事業組織為例。科技學刊，11(3)，205-218。 延伸查詢 | | 3. | James, N.(1989)。Emotional Labor: Skill and Work in the Social Regulation of Feelings。Sociological Review，37(1)，15-42。 | | 4. | Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review，18(1)，88-115。 | | 5. | Glomb, T. M.、Kammeyer-Mueller, J. D.、Rotundo, M.(2004)。Emotional Labor Demands and Compensating Wage Differentials。Journal of Applied Psychology，89(4)，700-714。 | | 6. | 林尚平、陳敦生(19970600)。情緒勞務分類下自我監控力與組織行為結果之關聯性研究。人力資源學報，7，49-65。 延伸查詢 | | 7. | Smith, P.(1991)。The nursing process: raising the profile of emotional care in nurse training。Journal of Advanced Nursing，16，74-81。 | | 8. | Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。 | | 9. | Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。 | | 10. | Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review，12(1)，23-37。 | 學位論文| 1. | 陳金娟(2001)。情緒勞動者的工作生活品質、工作滿足與離職意願關係之研究--以中華電信公司櫃檯人員為例(碩士論文)。國立中山大學。 延伸查詢 | | 2. | Adelmann, P. K.(1989)。Emotional labor and employee well-being(博士論文)。University of Michigan，Ann Arbor, MI。 | 圖書| 1. | Manis, J. G.、Meltzer, B. N.(1972)。Symbolic Interaction。Boston：Allyn and Bacon。 | | 2. | Fineman, Stephen(1993)。Emotion in Organizations。London, UK：Sage。 | 其他| 1. | 林尚平(2000)。組織情緒勞務量表之發展。 延伸查詢 | | 2. | Bolton, S.(2000)。Who cares? Offering emotion work as a ‘gift’ in the nursing labour process。 | | 3. | Diefendorff, J. M., & Richard, E. M.(2003)。Antecedents and consequence of emotional display rule perception。 | | 4. | James, N.(1992)。Care = organization + physical labour + emotional labour。 | | 5. | May, C.(1992)。Nursing work, nurses’ knowledge, and the subjectification of the patient。 | | 6. | May, C.(1995)。Patient autonomy and the politics of professional relationships。 | | 7. | Phillips, S.(1996)。Labouring the emotions: Expanding the remit of nursing work。 | | 8. | Staden, H.(1998)。Alertness to the needs of others: A study of the emotional labour of caring。 | | 9. | Strauss, A., Fagerhaugh, S., Suczek, B., & Weiner, C.(1982)。Sentimental work in the technologised hospital。 | |