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題名：組織變革不確定感與員工工作態度關係之研究--以組織溝通和員工信任為中介變數
書刊名：人力資源管理學報
作者：余明助 引用關係
作者(外文)：Yu, Ming-chu
出版日期：2006
卷期：6:2
頁次：頁89-110
主題關鍵詞：組織變革；不確定感；組織溝通；信任；員工工作態度；Organizational change；Perceived uncertainty；Organizational communication；Trust；Employee work attitude
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相關次數：
  • 被引用次數被引用次數:期刊(28) 博士論文(7) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:28
  • 共同引用共同引用:72
  • 點閱點閱:298
本研究的目的在探討組織變革時所產生不確定感、組織溝通、信任與工作態度之間的關係。有效問卷260份來自變革後的中華電信公司員工。透過因素分析、信度分析及運用線性結構模式(LISREL)來驗證各研究構念的影響關係。結果發現組織變革不確定感對組織溝通、信任有顯著的負向影響。再者，組織變革不確定感、信任分別對工作態度有顯著的正向影響，但組織溝通對員工工作態度不顯著。組織變革認知會透過組織溝通和員工信任的中介作用，正向顯著影響員工的工作態度。故本研究建議企業在推動變革時，應舉辦個人小型說明會多與員工溝通，強化員工的信任感，以提高員工對組織的認同、工作投入和工作滿意。
The purpose of this study is to explore the relationship among the employee uncertainty towards organizational changes, organizational communication, employee trust, and employee working attitudes. Two hundred and sixty effective surveys were received by employees of Chunghwa Telecom Company, which was undergoing change. The data was analyzed by factor analysis, reliability analysis, using the LISREL model to measure the relationship amongst the constructs. Results showed that the employee uncertainty towards organizational change has a negative influence on employee trust and organizational communication. Employee uncertainty towards organizational change and employee trust has a positive influence on employee working attitude. However, organizational communication is not a significant influence on employee working attitude. The mediating effects of employee trust and organizational communication towards the understanding of organizational change can positively influence employee working attitude. As a result it is suggested that informational seminars be instituted within the organization in order to communicate with and consolidate employee trust, and to improve the employee organizational identification, job involvement, and job satisfication.
Other
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2.DiFonzo, N., & Bordia, P.(1998)。A set of two corporations: Managing uncertainty during organizational change。  new window
3.Savas, E. S.(1992)。Privatization in post-socialist countries。  new window
期刊論文
1.Igbaria, M.、Greenhaus, J. H.(1992)。Determinants of MIS employees' turnover intentions: A structural equation model。Communications of the ACM，35(2)，35-49。  new window
2.Vakola, M.、Nikolaou, I.(2005)。Attitudes towards organizational change: What is the role of employees' stress and commitment?。Employee Relations，27(2)，160-174。  new window
3.廖國鋒、范淼、吳振昌(20021200)。預期組織變革不確定感對員工工作反應影響之實證研究。臺大管理論叢，13(1)，227-256。new window  延伸查詢new window
4.Pincus, Joseph D.(1986)。Communication Satisfaction, Job Satisfaction, and Job Performance。Human Communication Research，12(3)，395-419。  new window
5.Schweiger, D. M.、DeNisi, A. S.(1991)。Communication with Employees Following a Merger: a Longitudinal Field Experiment。Academy of Management Journal，34(1)，110-135。  new window
6.Cunha, R. C.、Cooper, C. L.(2002)。Does privatization affect corporate culture and employee wellbeing?。Journal of Managerial Psychology，17(1)，21-49。  new window
7.Greenhalgh, L.、Rosenblatt, Z.(1984)。Job insecurity-- toward conceptual clearity。Academy of Management Review，9(3)，438-448。  new window
8.Hagen, J. M.、Choe, S. Y.(1998)。Trust in Japanese Interfirm Relations: Institutional Sanctions Matter。Academy of Management Review，23(3)，589-600。  new window
9.Berman, J. J.、Costigan, R. D.、Iiter, S. S.(1998)。A multi-dimensional study of trust in organizations。Journal of Managerial Issues，10(3)，303-317。  new window
10.Smidts, A.、Pruyn, Ad. Th. H.、Van Riel, C. B. M.(2001)。The impact of employee communication and perceived external prestige on organizational identification。Academy of Management Journal，44(5)，1051-1062。  new window
11.Sharma, N.、Patterson, P. G.(1999)。The Impact of Communication Effectiveness and Service Quality on Relationship Commitment in Consumer, Professional Services。The Journal of Services Marketing，13(2)，151-170。  new window
12.Bhattacharya, R.、Devinney, T. M.、Pillutla, M. M.(1998)。A Formal Model of Trust Based on Outcomes。Academy of Management Review，23(3)，459-472。  new window
13.Lewicki, Roy J.、McAllister, Daniel J.、Bies, Robert J.(1998)。Trust and Distrust: New Relationships and Realities。Academy of Management Review，23(3)，438-458。  new window
14.Kirkman, B. L.、Shapiro, D. L.(2001)。The Impact of Cultural Values on Job Satisfaction and Organizational Commitment in Self-Managing Work Teams: The Mediating Role of Employee Resistance。Academy of Management Journal，44(3)，557-569。  new window
15.Nyhan, R. C.(2000)。Changing the Paradigm: Trust and its Role in Public Sector Organizations。American Review of Public Administration，30(1)，87-109。  new window
16.Miller, Vernon D.、Allen, Mike、Casey, Mary K.、Johnson, John R.(2000)。Reconsidering the organizational identification questionnaire。Management Communication Quarterly，13(4)，626-658。  new window
17.Doby, Victoria J.、Caplan, Robert D.(1995)。Organizational stress as threat to reputation: Effects on anxiety at work and at home。Academy of Management Journal，38(4)，1105-1123。  new window
18.Schabracq, M. J.、Cooper, C. L.(1998)。Toward a phenomenological framework for the study of work and organizational stress。Human relations，51(5)，625-648。  new window
19.Jones, Gareth R.、George, Jennifer M.(1998)。The Experience and Evolution of Trust: Implications for Cooperation and Teamwork。The Academy of Management Review，23(3)，531-546。  new window
20.Lewis, J. David、Weigert, Andrew J.(1985)。Trust as a social reality。Social Forces，63(4)，967-985。  new window
21.Zucker, Lynne G.(1986)。Production of Trust: Institutional Sources of Economic Structure, 1840-1920。Research in Organizational Behavior，8，53-111。  new window
22.Deluga, Ronald J.(1994)。Supervisor Trust Building, Leader-Member Exchange and Organizational Citizenship Behavior。Journal of Occupational and Organizational Psychology，67(4)，315-326。  new window
23.Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly，1(2)，107-142。  new window
24.Dekker, S. W. A.、Schaufeli, W. B.(1995)。The effects of job insecurity on psychological health and withdrawal: A longitudinal study。Australian Psychologist，30(1)，57-63。  new window
25.Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management，12(4)，531-544。  new window
26.Blau, G. J.、Boal, K. B.(1987)。Conceptualizing How Job Involvement and Organizational Commitment Affect Turnover and Absenteeism。Academy of Management Review，12(2)，288-300。  new window
27.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review，32(2)，344-354。  new window
28.Ruppel, C. P.、Harrington, S. J.(2000)。The relationship of communication, ethical work climate, and trust to commitment and innovation。Journal of Business Ethics，25，313-328。  new window
29.Downs, Cal W.、Hazen, Michael D.(1977)。A Factor Analytic Study of Communication Satisfaction。The Journal of Business Communication，14(3)，63-74。  new window
學位論文
1.吳振昌(2001)。預期組織變革不確定感對員工工作反應影響之研究(碩士論文)。國防管理學院。  延伸查詢new window
2.呂世模(2000)。中華電信員工對民營化組織溝通、變革的認知與組織承諾之研究--以長途及行動通信分公司為例(碩士論文)。國立交通大學。  延伸查詢new window
3.劉芳君(2003)。組織人力精簡對留任員工之態度和行爲及組織績效關係之硏究(碩士論文)。國立中山大學，高雄。  延伸查詢new window
4.Nicholoson, J. H.(1980)。Analysis of communication satisfaction in an urban school system(博士論文)。Vanderbilt University，Nashville, Tennessee。  new window
5.劉貞妤(2003)。差序氣氛對部屬工作態度與行為之影響(碩士論文)。國立東華大學。  延伸查詢new window
6.蘇月琴(2004)。高中職學校行政人員溝通行為、角色衝突與工作滿意度關係之研究(碩士論文)。屏東師範學院。  延伸查詢new window
7.許道然(2001)。公部門組織信任與組織公民行為關係之研究(博士論文)。國立政治大學。new window  延伸查詢new window
8.林冠宏(2003)。轉換型領導、組織認同、組織溝通對領導效能影響之研究--以台南縣政府組織變革為例(碩士論文)。國立中正大學。  延伸查詢new window
9.胡其安(1999)。組織政治氣候與員工工作態度關係之研究--以信任為干擾變項(碩士論文)。銘傳大學。  延伸查詢new window
圖書
1.Mitchell, T. R.、Scott, W. G.(1976)。Organizational Theory: A Structural and Behavioral Analysis。Organizational Theory: A Structural and Behavioral Analysis。Homewood, IL：Richard D. Irwin。  new window
2.Martin, Stephen、Parker, David(1997)。The Impact of Privatisation: Ownership and Corporate Performance in the UK。London：New York, NY：Routledge。  new window
3.Chandler, F. G.(1995)。Fundamentals of business communication。Chicago：Irwin Press。  new window
4.Doft, R. L.、Steers, R. M.(1986)。Organizations: A Micro/Macro Approach。Glenview, IL：Scott, Foresman, and Company Glenview。  new window
5.Robbins, Stephen P.(1992)。Essentials of Organizational Behavior。Prentice-Hall。  new window
6.Smith, Patricia C.、Kendall, Lorne M.、Hulin, Charles L.(1969)。The measurement of satisfaction in work and retirement: A strategy for the study of attitudes。Rand McNally & Company。  new window
其他
1.丁月琴(1998)。國營事業民營化員工溝通策略。  延伸查詢new window
2.馬志明(2001)。信任關係對策略彈性的影響硏究--以經濟部資訊業體系電子化B計畫爲例。  延伸查詢new window
3.梁芷菁(2003)。組織變革、組織溝通與組織承諾之關聯性硏究--以台鐵民營化爲個案。  延伸查詢new window
4.郭順成、趙必孝、王喻平、陳榮德(2004)。政府組織再造對員工組織承諾與工作投入影響之硏究--以精省爲例。  延伸查詢new window
5.劉世南(2000)。因應不確定性策略之硏究--以員工對組織變革態度爲例。  延伸查詢new window
6.鄭坤裕(2000)。工作異動之組織正義知覺對異動後工作態度之影響。  延伸查詢new window
7.Anthony, W. P., Perrewe, P. L. & Kacrmar, K. M.(1999)。Human Resource Management。  new window
8.Butler, J. K.(1983)。Reciprocity of trust between professionals and their secretaries。  new window
9.Cremer, D. D.(2005)。Procedural and distributive justice effects moderated by organizational identification。  new window
10.Cook, J. & Wall, T. D.(1980)。New work attitudes measures of trust, organizational commitment and personal need non-fulfillment。  new window
11.Davis, K.(1989)。Human behavior at work。  new window
12.Federico, R. F.(1996)。The great E-mail debate。  new window
13.Garnett, J. & Kouzmin, A.(2000)。Strategic change in organizational communication: Emerging trends for wealth formation in the new millennium。  new window
14.Goris, J. R., Pettit, J. D. & Vaught, B. C.(2002)。Organizational communication: Is it a moderator of the relationship between job congruence and job performance/ satisfaction?。  new window
15.Hodge, B. J. & Johnson, H. J.(1970)。Managementand organizational behavior。  new window
16.Hui, C. & Lee, C.(2000)。Moderating effects of organization-based self-esteem on organizational uncertainty: employee response relationships。  new window
17.Kanungo, R. N.(1982)。Measurement of job work involvement。  new window
18.Lewis, L. K. & Seibold, D. R.(1998)。Reconceptualizing organizational change implementation as a communication problem: A review of literature and research agenda。  new window
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20.Moore, S. F., Shaffer, L. S., Poliak, E, L. & Taylor-Lemcke, P.(1987)。The effect of interpersonal trust and prior common problem experience on common management。  new window
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27.Whitener, E. M.(2001)。Do “commitment” human resource practices affect employee commitment? A cross-level analysis using hierachical linear modeling。  new window
 
 
 
 
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