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題名：距離與溝通對信任行為影響之研究
書刊名：品質學報
作者：曾信超 引用關係／周惠珍／陳彩鳳
作者(外文)：Tseng, Hsing-chau／Chou, Huei-jeng／Chen, Thai-form
出版日期：2010
卷期：17:1
頁次：頁45-66
主題關鍵詞：距離；溝通；可信特質；信任行為；Distance；Communication；Trustworthiness；Trust behavior
原始連結：連回原系統網址new window
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  • 共同引用共同引用:237
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摘 要 本研究旨在探討主管與部屬間的物理距離、權力距離及情感距離對其溝通頻次及溝通時 間的影響，進而對屬下感受主管可信特質及員工信任行為的影響，並建構距離、溝通、信任 模式，驗證其適合性。研究樣本為四家醫學中心的76名護理長與督導長，研究結果發現，上 下屬間的物理距離對溝通頻次與溝通時間產生正向的直接影響，權力距離對溝通頻次與時間 的影響不顯著，情感越親溝通頻次越多、溝通時間越長，溝通頻次對主管可信特質的感受與 員工信任行為產生正的影響，溝通時間對感受可信特質及信任行為產生負向影響。物理距 離、情感距離、權力距離、溝通頻次及溝通時間對信任行為的影響都須透過可信特質。經檢 測後，本研究建構的距離、溝通、信任模式符合模式適合度指標，所建構的可信特質、信任 行為量表及建立的各項預測係數，有其使用價值，可據此建立縮短距離、強化平權與情感，促 進溝通的組織文化；甄選與培訓具有正直、一致、才幹等可信特質的人才，並使組織成員能 產生分享、遵從及追隨的信任行為。
Abstract This study aimed at investigating the effect of physical, power and affection distances on the frequency and duration of communication between superior and subordinates. The study also looked into the effect of distances on the superior’s trust worthy characteristics as well as the subordinates’ trust behavior. A model on distance, communication and trust was developed for validity verification. Samples adopted in the study came from 76 head nurses, all having superintendents as their direct superiors. Main results were as follows: (1) physical distance produced positive and direct effect on communication frequency and duration, (2) power distance did not have any effect on communication frequency and duration, (3) the stronger the affection, the higher the communication frequency and longer durations, (4) communication frequency beard a positive influence on recognition of the superior’s trust worthiness and the development of trust behavior, whereas (5) communication duration produced a negative effect on recognition of trust worthy characteristics and the development of trust behavior, (6) influence on most variables of trust behavior had to be bridged by trust worthy characteristics, indicating that despite close affection or frequent communications, trust behavior would not be developed in the absence of trust worthy characteristics. Validity tests confirmed validity of the distance, communication and trust model. The trust worthy characteristics and trust behavior scale, including various projection coefficients, developed in this study provided tools of practical value to shorten distances, strengthen equal authority, teamwork and communications of organizational culture. These tools can also be applied for the recruitment and training of staffs possessing trust worthy characteristics of integrity, consistency, ability, and also enable superior to establish trust behavior of sharing, compliance and emulate.
Other
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期刊論文
1.曾信超、陳彩鳳、陳逢毅(20051200)。Constructing and Testing a Model of Trustworthiness, Trust Behavior and Organizational Identification。The Journal of Nursing Research，13(4)，293-304。new window  new window
2.House, R. J.、Spangler, W. E.、Woycke, J.(1991)。Personality and charisma in the U.S. presidency: A psychological theory of leader effectiveness。Administrative Science Quarterly，6(3)，364-396。  new window
3.Antonakis, J.、Atwater, L.(2002)。Leader distance: A review and a proposed theory。The Leadership Quarterly，13(6)，673-704。  new window
4.Mayer, Roger C.、Davis, James H.(1999)。The Effect of the Performance Appraisal System on Trust for Management: A Field Quasi-experiment。Journal of Applied Psychology，84(1)，123-136。  new window
5.Galbraith, Craig S.(1990)。Transferring Core Manufacturing Technologies in High Technology Firms。California Management Review，32(4)，56-70。  new window
6.Waldman, D. A.、Yammarino, F. J.(1999)。CEO Charismatic Leadership: Levels-of-management and Levels-of-analysis Effects。Academy of Management Review，24(2)，266-285。  new window
7.Yagil, D.(1998)。Charismatic Leadership and Organizational Hierarchy: Attribution of Charisma to Close and Distant Leaders。Leadership Quarterly，9(2)，161-176。  new window
8.Shockley-Zalabak, P.、Ellis, K.、Winograd, G.(2000)。Organizational Trust: What It Means, Why It Matters?。Organization Development Journal，18(4)，35-48。  new window
9.Galford, Robert、Drapeau, Anne Seibold(2003)。The enemies of trust。Harvard Business Review，81(2)，88-95。  new window
10.Butler, John K. Jr.(1991)。Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory。Journal of Management，17(3)，643-663。  new window
11.MacCallum, R. C.(1986)。Specification searches in covariance structure modeling。Psychological Bulletin，100(1)，107-120。  new window
12.Judge, Timothy A.、Ferris, Gerald R.(1993)。Social context of performance evaluation decisions。Academy of Management Journal，36(1)，80-105。  new window
13.Busch, P.、Wilson, D. T.(1976)。An Experimental Analysis of A Salesman's Expert And Referent Bases of Social Power in the Buyer-Seller Dyad。Journal of Marketing Research，13(1)，3-11。  new window
14.Rotter, J. B.(1971)。Generalized Expectancies for Interpersonal Trust。American Psychologist，26(5)，443-452。  new window
15.Ghemawat, Pankaj(2001)。Distance Still Matters: The Hard Reality of Global Expansion。Harvard Business Review，79(8)，137-147。  new window
16.劉兆明(19960900)。組織中的情感報--初步的觀點分析。應用心理學報，5，1-34。  延伸查詢new window
17.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing，61(2)，35-51。  new window
18.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
19.McKnight, D. Harrison、Cummings, Larry L.、Chervany, Norman L.(1998)。Initial Trust Formation in New Organizational Relationships。The Academy of Management Review，23(3)，473-490。  new window
20.陳介玄、高承恕(19910600)。臺灣企業運作的社會秩序--人情關係與法律。東海社會科學學報，10，219-231。  延伸查詢new window
21.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
22.鄭伯壎、黃敏萍(20001200)。華人企業組織中的領導：一項文化價值的分析。中山管理評論，8(4)，583-617。new window  延伸查詢new window
23.鄭伯壎、周麗芳、樊景立(20001200)。家長式領導：三元模式的建構與測量。本土心理學研究，14，3-64。new window  延伸查詢new window
24.王榮春、陳彰儀(20031200)。部屬觀點之領導互動論：部屬對主管領導行為的知覺因素與互動內涵初探。應用心理研究，20，181-215。new window  延伸查詢new window
25.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review，32(2)，344-354。  new window
26.Whitener, Ellen M.、Brodt, Susan E.、Korsgaard, M. Audrey、Werner, Jon M.(1998)。Managers as Initiators of Trust An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior。Academy of Management Review，23(3)，513-530。  new window
27.McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal，38(1)，24-59。  new window
會議論文
1.Kraut, R. E.、Egido, C.、Galegher, J.(1990)。Patterns of contact and communication in scientific research collaboration。  new window
圖書
1.吳明隆(2005)。SPSS應用統計學習實務--問卷分析與應用统計。臺北市：知城數位科技公司。  延伸查詢new window
2.Allen, T. J.(1988)。Managing the flow of technology。Cambridge, MA：M.I.T. Press。  new window
3.Hofstede, Geert H.(1980)。Culture's consequences: International differences in work-related values。Beverly Hills, California：Sage。  new window
4.Bass, Bernard M.(1985)。Leadership and Performance Beyond Expectations。Free Press。  new window
5.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley：Oxford University Press。  new window
其他
1.陳坤宏(2001)。空間結構：理論與方法論。  延伸查詢new window
2.曾信超(1995)。技術交流的推拉模式。  延伸查詢new window
3.曾信超、陳彩鳳(2006)。女性主管可信特質量表建構--跨層級樣本之因素恆等性檢驗。  延伸查詢new window
4.張志學(2001)。人情在中國人社會互動中的表現：一項關鍵事件的研究。  延伸查詢new window
5.(2001)。人際信任的構念化：一個人際關係的觀點。  延伸查詢new window
6.人際信任的構念化：一個人際關係的觀點(2002)。技術轉移專案成員非正式互動與資源交換關係之研究--信任觀點。  延伸查詢new window
7.劉兆明(2005)。華人的工作動機與態度。  延伸查詢new window
8.鄭伯壎(2001)。企業組織中上下屬的信任關係。  延伸查詢new window
9.嚴奇峰(1992)。心理定位理論--國民性格之探討及其在管理上的涵意。  延伸查詢new window
10.嚴奇峰、廖本哲(1995)。人際關係對本土個人交易行為影響之研究--社會交易潛在價值與經濟交易潛在價值之決策權衡模式。  延伸查詢new window
11.Bass, B. M., Klauss, R. and DeMarco, J. J.(1977)。Factors influencing communication style。  new window
12.Cherry, B. W.(2000)。The Antecedents of Trust in a Manager: the Subordinate Tells the Story of Time。  new window
13.Crouch, A. and Yetton, P.(1988)。Manager-subordinate dyads: relationships among task and social contact, manager friendliness and subordinate performance in management groups。  new window
14.Klauss, R. and Bass, B. M.(1982)。Interpersonal communication in organizations。  new window
15.Laschinger, H. K. S., Finegan, J., Shamian, J. and Casier, S.(2000)。Organizational trust and empowerment in restructured health care settings: effects on staff nurse commitment。  new window
16.Lester, S. W. and Brower, H. H.(2003)。In the eyes of the beholder: the relationship between subordinates' felt trustworthiness and their work attitudes and behaviors。  new window
17.Nikandrou, I, Papalexandris, N. and Bourantas, D.(2000)。Gaining employee trust after acquisition: implications for managerial action。  new window
18.Oldham, G. R. and Rotchford, N. L.(1983)。Relationships between office characteristics and employee reactions: a study of the physical environment。  new window
19.Perry, R. W. and Mankin, L. D.(2004)。Understanding employee trust in management: conceptual clarification and correlates。  new window
20.Sapienza, H. J. and Korsgaard, M. A.(1996)。Managing investor relations: the impact of procedural justice in establishing and sustaining investor support。  new window
21.Short, J. A.(1973)。The effects of medium of communication on persuasion, bargaining and perception of the other。  new window
22.Steele, R. A.(1975)。Application of equity yield analysis in appraisal reportsApplication of equity yield analysis in appraisal reports。  new window
23.Triandis, H. C.(1960)。Cognitive similarity and communication in a Dyad。  new window
24.Yammarino, F. J. and Jung, D. I.(1998)。Asian-Americans and leadership: a levels of analysis perspective。  new window
圖書論文
1.Lewicki, R. J.、Bunker, B. B.(1996)。Developing and Maintaining Trust in Work Relationships。Trust in Organizations: Frontiers of Theory and Research。Sage。  new window
2.黃應貴(1995)。導論：空間、力與社會。空間、力與社會。台北：中央研究院民族學研究所。new window  延伸查詢new window
3.楊中芳(2001)。人際關係與人際情感的構念化。中國人的人際關係、情感與信任。臺北：遠流。  延伸查詢new window
 
 
 
 
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