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題名：公務員情緒勞務、知覺組織支持對工作滿意度之影響：以新北市基層戶政人員為例
書刊名：中華行政學報
作者：張國偉 引用關係／葉一璋／黃英哲
作者(外文)：Chang, Kuo-wei／Yeh, I-jan／Huang, In-jer
出版日期：2020
卷期：26
頁次：頁47-63
主題關鍵詞：情緒勞務；知覺組織支持；工作滿意度；戶政人員；Emotional labor；Perceived organizational support；Job satisfaction；Hierarchical multiple regression
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:146
  • 點閱點閱:6
期刊論文
1.熊祥林(19781200)。「明尼蘇他滿意問卷」研究。國立政治大學學報，37/38，123-147。  延伸查詢new window
2.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations，20(2)，205-232。  new window
3.Hutchison, S.(1997)。Perceived organizational support: Further evidence of construct validity。Educational and Psychology Measurement，57(6)，1034-1052。  new window
4.Abraham, Rebecca(1999)。The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover。The Journal of Psychology，133(4)，441-455。  new window
5.Bruno-Faira, M. F.、Alencer, E. M. L. S.(1996)。Stimulate and Obstacles to Creativity in the Workplace。Revista de Administracao，31，73-84。  new window
6.Isenbarger, L.、Zembylas, M.(2006)。The emotional labour of caring in teaching。Teaching & Teacher Education: An International Journal of Research and Studies，22(1)，120-134。  new window
7.Agho, A. O.、Mueller, C. W.、Price, J. L.(1993)。Determinants of employee job satisfaction: An empirical test of a causal model。Human Relations，46(8)，1007-1027。  new window
8.Cummings, A.、Oldham, G. R.(1997)。Enhancing creativity: managing work contexts for the high potential employee。California Management Review，40(1)，22-38。  new window
9.Farh, J. L.、Hackett, R. D.、Liang, J.(2007)。Individual-level cultural values as moderators of perceived organizational support employee outcome relationship in China: Comparing the effects of power distance and traditionality。The Academy of Management Journal，50(3)，715-729。  new window
10.Morris, J. Andrew、Feldman, Daniel C.(1996)。The impact of emotional dissonance on psychological well-being: The importance of role internalisation as a mediating variable。Management Research News，19，19-28。  new window
11.Abraham, Rebecca(1999)。Negative affectivity: moderator or confound in emotional dissonance-outcome relationships?。The Journal of Psychology，133(1)，61-72。  new window
12.Bhanthumnavin, D.(2003)。Perceived social support from supervisor and group members' psychological and situational characteristics as predictors of subordinate performance in Thai work units。Human Resource Development Quarterly，14(1)，79-97。  new window
13.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
14.Eisenberger, R.、Cummings, J.、Armeli, S.、Lynch, P.(1997)。Perceived organizational support, discretionary treatment, and job satisfaction。Journal of Applied Psychology，82(5)，812-820。  new window
15.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
16.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review，18(1)，88-115。  new window
17.Morris, J. Andrew、Feldman, Daniel C.(1997)。Managing emotions in the workplace。Journal of Managerial Issues，9(3)，257-274。  new window
18.Pugliesi, K.(1999)。The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being。Motivation and Emotion，23(2)，125-154。  new window
19.Zapf, D.、Vogt, C.、Seifert, C.、Mertini, H.、Isic, A.(1999)。Emotion Work as a Source of Stress: The Concept and Development of an Instrument。European Journal of Work and Organizational Psychology，8(3)，371-400。  new window
20.Rhoades, Linda、Eisenberger, Robert(2002)。Perceived organizational support: a review of the literature。Journal of Applied Psychology，87(4)，698-714。  new window
21.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論，8(3)，427-447。new window  延伸查詢new window
22.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。  new window
23.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review，21(4)，986-1010。  new window
24.Lee, T. W.、Maurer, S. D.(1997)。The retention of knowledge workers with the unfolding model of voluntary turnover。Human Resource Management Review，7，247-275。  new window
25.Kalleberg, Arne L.(1977)。Work Values and Job Rewards: A Theory of Job Satisfaction。American Sociological Review，42(1)，124-143。  new window
26.Eisenberger, Robert、Huntington, Robin、Hutchison, Steven、Sowa, Debora(1986)。Perceived Organizational Support。Journal of Applied Psychology，71(3)，500-507。  new window
學位論文
1.吳宗祐(2003)。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討(博士論文)。國立臺灣大學。new window  延伸查詢new window
2.徐崇文(2000)。以360度回饋探討影響主管人員行為改變意圖相關因素之實證研究(碩士論文)。國立政治大學。  延伸查詢new window
3.Adelmann, Pamela Kathryn(1989)。Emotional Labor and Employee Well-Being(博士論文)。The University of Michigan，Michigan, Ann Arbor。  new window
圖書
1.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis：Industrial Relation Center, University of Minnesota。  new window
2.Smith, P. C.、Kendall, L. M.、Hulin, C. L.(1969)。The measurement of satisfaction in work and retirement。Rand McNally。  new window
3.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
4.House, James S.(1981)。Work Stress and Social Support。Addison-Wesley。  new window
5.Porter, L. W.、Lawler, E. E. III(1968)。Managerial attitudes and performance。Homewood, IL：Irwin-Dorse。  new window
6.Hoppock, Robert(1935)。Job satisfaction。Harper。  new window
7.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
 
 
 
 
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