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題名：網際網路環境中圖書館服務品質量表之建構與實證
書刊名：大學圖書館
作者：余泰魁 引用關係／王怡舜 引用關係／惠龍
作者(外文)：Yu, Tai-kuei／Wang, Yi-shun／Huei, Lung
出版日期：2003
卷期：7:1
頁次：頁96-118
主題關鍵詞：服務品質；圖書館；量表；Service quality；Library；Measures
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:769
  • 點閱點閱:79
期刊論文
1.Doll, W. J.、Hendrickson, A.、Deng, X.(1998)。Using Davis’s perceived usefulness and ease-of-use instruments for decision making: A confirmatory and multi-group invariance analysis。Decision Sciences，29(4)，839-869。  new window
2.Berger, K. W.、Hines, R. W.(1994)。What does the user really want? The library user survey project at Duke University。The Journal of Academic Librarianship，20(5/6)，306-309。  new window
3.Orr, R. H.(1973)。Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures。Journal of Documentation，29(3)，315-335。  new window
4.Nitecki, D. A.、Hernon, P.(2000)。Measuring Service Quality at Yale University's Libraries。The Journal of Academic Librarianship，26(4)，259-273。  new window
5.MacCallum, R. C. M.、Roznowski, M.、Mar, C.、Reith, J. V.(1994)。Alternative strateiges for cross-validation of covariance structure models。Multivariate Behavioral Research，29(1)，1-32。  new window
6.Van Dyke, T. P.、Prybutok, V. R.、Kappelman, L. A.(1999)。Cautions on the Use of the SERQUAL Measure to Assess the Quality of Information Systems Services。Decision Sciences，30(3)，877-891。  new window
7.Jiang, J. J.、Klein, G.、Crampton, S. M.(2000)。A note on SERVQUAL reliability and validity in information systems service quality measurement。Decision Sciences，31(3)，725-744。  new window
8.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。  new window
9.張保隆、謝寶煖(19951200)。公共圖書館服務品質評估之研究。圖書館學刊，10，85-114。new window  延伸查詢new window
10.Parasuraman, A、Zeithaml, V. A.、Barry, L. L.(1993)。The nature and determinants of customer exceptions of Science。Journal of academy of marketing service，21(1)，1-12。  new window
11.Igbaria, Magid、Guimaraes, Tor、Davis, Gordon B.(1995)。Testing the determinants of microcomputer usage via a structural equation model。Journal of management information systems，11(4)，87-114。  new window
12.Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly，21(2)，223-240。  new window
13.Hemon, Peter、Nitecki, Danuta A.、Altman, Elllen(1999)。Service Quality and Customer Satisfaction: an assessment and future directions。The Journal of Academic Librarianship，25(1)，9-17。  new window
14.Van Dyke, T. P.、Kappelman, L. A.、Prybutok, V. R.(1997)。Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire。MIS Quarterly，21(2)，195-208。  new window
15.Bentler, P. M.(1990)。Comparative fit indexes in structure models。Psychological Bulletin，107(2)，238-246。  new window
16.Brown, T. J.、Churchill, G. A. Jr.、Peter, J. P.(1993)。Research Note: Improving the Measurement of Service Quality。Journal of Retailing，69(1)，127-139。  new window
17.林清山(19880100)。驗證性因素分析的理論及應用：修訂魏氏兒童智力量表之驗證性因素分析。測驗年刊，35，117-136。new window  延伸查詢new window
18.Doll, William J.、Raghunathan, T. S.、Lim, J. S.、Gupta, Y. P.(1995)。A Confirmatory Factor Analysis of the User Information Satisfaction Instrument。Information Systems Research，6(2)，177-189。  new window
19.Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science，29(5)，530-545。  new window
20.Bagozzi, Richard P.、Phillips, Lynn W.(1982)。Representing and Testing Organizational Theories: A Holistic Construal。Administrative Science Quarterly，27(3)，459-489。  new window
21.Anderson, James C.(1987)。An Approach for Confirmatory Measurement and Structural Equation Modeling of Organizational Properties。Management Science，33(4)，525-541。  new window
22.Ding, L.、Velicer, W.、Harlow, L.(1995)。Effect of estimation methods, number of indicators per factor and improper solutions on structural equation modeling fit indices。Structural Equation Modeling，2(2)，119-143。  new window
23.Venkatraman, N.(1989)。Strategic orientation of business enterprises: The construct, dimensionality, and measurement。Management Science，35(8)，942-962。  new window
24.Chin, Wynne W.、Todd, Peter A.(1995)。On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution。MIS Quarterly，19(2)，237-246。  new window
25.Marsh, H. W.、Hocevar, D.(1985)。Application of Confirmatory Factor Analysis to the Study of Self-Concept: First and Higher Order Factor Models and Their Invariance Across Groups。Psychological Bulletin，97(3)，562-582。  new window
26.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
27.Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences，25(5/6)，737-766。  new window
28.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
29.程炳林(19930900)。二階驗證性因素分析之理論與應用。教育與心理研究，16，23-82。new window  延伸查詢new window
30.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
31.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
32.Mathieson, Kieran(1991)。Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior。Information Systems Research，2(3)，173-191。  new window
33.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
34.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research，16(1)，64-73。  new window
35.Doll, William J.、Xia, Weidong、Torkzadeh, Gholamreza(1994)。A confirmatory factor analysis of the end-user computing satisfaction instrument。Management Information Systems Quarterly，18(4)，453-461。  new window
36.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
37.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
38.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly，13(3)，319-340。  new window
39.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
40.Calvert, Philip J.、Henon, Peter(1997)。Surveying Service Quality within University Libraries。Journal of Academic Librarianship，23，408-415。  new window
41.Cook, Colleen、Thompson, Bruce(2001)。Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality。Library Trends，49(4)，585-604。  new window
42.Calvert, Philip J.(2001)。International Variations in Measuring Customer Expectations。Library Trends，49(4)，732-757。  new window
43.Goodall, Deborah L.(1989)。Performance Measurement: A Historical Perspectives。Journal of Librarianship，20(2)，128-144。  new window
44.Shaughnessy, Thomas W.(1996)。Lessons form Restructuring the Library。Journal of Academic Librarianship，22，252。  new window
45.Kettinger, William J.、Lee, Choong C.、Lee, Sunro(1995)。Global Measures of Information Services Quality: A Cross-national Study。Decision Sciences，26(5)，569-588。  new window
46.Maughan, Patricia Davitt(1999)。Library Resources and Services: A Cross-disciplinary Survey of Faculty and Graduate Student Use and Satisfaction。Journal of Academic Librarianship，25，354-366。  new window
47.Bates, Marcia J.(1996)。Learning about the Information Seeking of Intersiciplinary Scholars and Students。Library Trends，45(4)，155-165。  new window
48.Andaleeb, Syed Saad、Simmonds, Patience L.(1998)。Explaining User Satisfaction with Academic Libraries: Strategic Implications。College and Research Libraries，59，156-167。  new window
49.Bentler, P. M.(1992)。On the Fit on Models to Covariance and Methodology to the Bulletin。Psychological Bulletin，112(3)，400-404。  new window
50.Doll, William J.、Torkzadeh, Gholamreza(1988)。The Measurement of End-use Computing Satisfaction。MIS Quarterly: Management Information Systems，12(2)，259-274。  new window
51.Herbert, Francoise(1994)。Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada。LISR，16(4)，3。  new window
學位論文
1.Nitecki, Danuta A.(1995)。An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic library(博士論文)。University of Maryland College Park，Maryland。  new window
2.郭德賓(1999)。服務業顧客滿意評量模式之研究(博士論文)。國立中山大學。new window  延伸查詢new window
3.翁崇雄(1993)。評量服務品質與服務價值之研究：以銀行業為實證對象(博士論文)。國立臺灣大學，臺北市。new window  延伸查詢new window
圖書
1.Hernon, Peter、Whitman, John R(2000)。Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries。Chicago。  new window
2.Hernon, Peter、Altman, Ellen(1996)。Service Quality in Academic Libraries。Norwood, N. J.：Ablex。  new window
3.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ：Prentice-Hall。  new window
4.楊國樞、文崇一、吳聰賢、李亦園(1983)。社會及行為科學研究法。台北：東華書局。new window  延伸查詢new window
5.Jöreskog, K. G.、Sörbom, D.(1996)。LISREL: A Guide to the Program and Applications。Chicago：Scientific Software International Inc.。  new window
6.DeVellis, Robert F.(1998)。Scale Development: Theory and Applications。Sage。  new window
7.Babbie, Earl Robert(1998)。The Practice of Social Research。International Thomson Publishing：Wadsworth。  new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
9.Kerlinger, Fred N.(1978)。Foundations of Behavioral Research。Foundations of Behavioral Research。New York。  new window
其他
1.國家圖書館。國家圖書館簡介。  延伸查詢new window
 
 
 
 
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